Professional Documents
Culture Documents
Updated documentation to support the Dell 790 / DA0 FFA WF Controller hardware.
Introduction
About this Documentation ............................................................................................... iii
Organization.................................................................................................................... iii
How to Use This Manual ................................................................................................. iv
This manual enables the Service Representative to repair the YKE, YKE-N, FRX, LVX, UXC, • Call Flow
UXC-N, and DA0 controllers.
• Initial Actions/ System Checks
Consult the software release notes for updates to software functionality. • Workstation Checkout Procedure
• System Checkout/Final Action
Call Flow
The Call Flow Procedure is a list of activities to be performed on each service call.
Section 8. - Accessories You should begin the service call with the Call Flow Procedure. From there, you will be referred
This section contains accessories added to the customer configuration. to Initial Actions/ System Checks Procedure.
From the Initial Actions/ System Checks Procedure you are referred to Section 2, Repair Anal-
ysis Procedures.
When you have made a repair, always go to the Call Flow Procedure to finish the call.
1. Go to Power On Self Test (POST) in Section 2 of this service manual and use the System
Lights, Diagnostic Lights, and Beep Codes to troubleshoot.
2. If the printer is an 8825, 8830, 8850, or 510 and the Printer Control Panel displays Status
Code E701, go to E701 Fault Code RAP.
3. If the printer is a 721p and no test print is made on initial power on, go to No Test Print
RAP.
4. Review the Printer Configuration Test Print for controller error codes. If a controller error
code is found, go to Test Print Error Codes, located later in this section.
5. Review the Printer Configuration Test Print for Printer Status Codes. If a Printer Status
code is found, go to Status Code Entry Chart in Section 1 of the Printer Service Manual.
6. Review the Printer Configuration Test Print for enabled Features. If a disabled feature is
found where the feature should be enabled, go to Section 2, Feature Not Enabled RAP.
Evaluate the prints using Section 3 “Image Quality” in the Printer Service Manual. The print
quality is acceptable.
Y N
Refer to the Section 3 “Image Quality” in the Printer Service Manual, and go to the appro-
priate Image Quality RAP.
Obtain the IP address of another device on the same segment of the network.
Ask the customer to PING the other device. The PING command receives
replies.
Y N
Inform the customer that a segment of the network is suspected bad.
A B C D
Service Call Procedures 11/2011 Supersedes
Workstation Checkout Procedure 1-6 Controller Service Manual for YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0
Test Print Error Codes Table 1 Test Print Error Codes
Printed Error Description of Test Being What To Do About Printed Error
Code Performed Code
Controller firmware supports the printing of the Error Code Log as part of the information con-
tained in the Test Print. Go to Making a Test Print in Section 6 for location of Error Log informa- 50000003 Unexpected internal software or Switch off the system power. Check
tion. 50000004 hardware failure cables. Switch on the system
50000005 power.
The information is displayed in the following format: ERROR LOG:(NNNNNNNN,CCCCCCCC) 50000006
Where:NNNNNNNN - decimal number representing the number of seconds the controller has 50000007
been powered on and running.CCCCCCCC - error code. 50000009
5000000A
The first (NNNNNNNN,CCCCCCCC) pair displayed contains the total number of seconds the 5000000B
controller has been powered on and running and an error code of 00000000. A maximum of 19 50000008 Scanner media jam Manually remove document if nec-
additional (NNNNNNNN,CCCCCCCC) pairs are displayed. The number of seconds of power- essary. Rescan the document if
on time displayed in the additional pairs is the time at which the error occurred. The additional necessary. Power off and power on
pairs are displayed in order from most recent to oldest error. Restoring FACTORY DEFAULTS the system if subsequent scans
or downloading a new release of firmware on the controller will clear the error codes from the fails to print.
log. The total number of seconds of power-on time is reset to zero when firmware is installed. 50000011 An unexpected error occurred sav- Rescan document. Power off and
ing the scanned image to disk. power on the system if subsequent
scans return the same error.
50000012 Scanned documents have filled all Retrieve and delete images from
Table 1 Test Print Error Codes
50000013 available memory. hard disk. Rescan document.
Printed Error Description of Test Being What To Do About Printed Error 50000014 No room in memory to begin stor- Wait for previously scanned images
Code Performed Code ing scanned document. to finish being processed and
30000000 System configuration changed. It No action necessary if scanner has saved to disk.
was last configured as a printer- been removed from the system. Rescan document.
copier, but no scanner was 50000015 Job Spooler limit has been Wait for the active job to complete.
detected during this power-on boot reached.
sequence. 50000016 Set/Build maximum number of Print the current set and pickup
30000001 Invalid system configuration. A Check the Hard Drive cables, go to pages has been exceeded. where it left off as a new set.
scanner was detected but no hard Block Schematic Diagrams. 50000017 FTP Transfer Failed. Check destination settings on the
disk drive was detected. WebPMT Scan Destination Page.
30000002 Invalid system configuration. A Verify that DRAM is installed cor- Validate that the FTP server is run-
scanner was detected but less than rectly, go to REP 1.5. Install more ning properly.
64 MB of RAM were detected. RAM as is necessary. 50000018 Multi-Page error when creating a There is no resolution for this error.
40nnnnnn Error reading user job account The probable cause is that the sys- multi-page file. The user’s file will be deleted, and
number nnnnnn. Account has been tem was powered down while job the user will have to rescan their
removed from the Hard Disk Drive. accounting software was active. document set.
Instruct the user to wait at least 60 50000019 Multi-Page Full error occurred Delete the scanned images from
seconds after printing last job when the maximum number of disk the controller to free up disk space
before powering down the system. space for a multi-page file has been and resend job. If problem per-
The System Administrator can use exceeded. sists, delete more scanned images
AMT to resend associations to the and resend.
printer.
50000001 The current scan has filled all avail- Remove document, press START
able memory to print job.
50000002 The current scan and one or more Remove document. Wait for previ-
previous scans havefilled all avail- ous scans to finish printing.End the
able memory. current set if a set is in progress.
Rescan the document.
The controller can be configured to optionally print an error or warning page when a problem is Error Description
detected during the processing of a job. Typical processing errors include interpreter errors, POSTSCRIPT NOT INSTALLED PostScript feature key is not installed or Post-
out-of-system-memory errors, etc. The creation of error pages is controlled by a printer param- Script initialization failed when application first
eter configured from the printer operator control panel menu <SETUP PRINTER><ERROR started.
PAGE> or via the Web Printer Manager Tool. The error page will print on the same media type POSTSCRIPT INTERPRETER Possible problem with the input file or controller
that is specified for the current job. The size of the media used is cut to fit the size of the error
ERROR out of memory. Failure details from the Adobe
page in length. Note that the error page does not replace the failed job in the job stream; it is interpreter may be available under “POST-
printed immediately following the job in error. If collation is enabled, the error page will be SCRIPT ERROR” on the error page.
printed first since the page flow is reversed.
PDF INTERPRETER ERROR Possible problem with the input file or controller
out of memory. Failure details from the Adobe
In general, whenever error and/or warning pages are printed, there is a high probability of
interpreter may be available under “POST-
some type of customer file format problem.
SCRIPT ERROR” on the error page.
Three levels of error page generation are provided: FILENET TILED IMAGE HEADER Problem with the input file.
ERROR
• NONE FILENET BANDED IMAGE HEADER Problem with the input file.
• LEVEL 1 (errors only) ERROR
• LEVEL 2 (warnings and errors) UNEXPECTED END OF FILE Generic error for end of input data at an unex-
pected time given the file type. This error may be
By default, the controller is set to error page LEVEL1. The error page does not replace the
generated if the Automatic Format Recognition
failed job in the job stream. The error page is queued to the job scheduler as the highest prior-
module fails to correctly identify the file format.
ity job. One or more jobs could print ahead of the error page if those jobs were already inter-
preted and rasterized for printing. CALCOMP CHECKSUM ERROR CALCOMP-specific error indicating that a CAL-
COMP data message has failed the checksum
The Error or Warning page includes the following information: test. It is generated only when the 8825/8830
DDS has the CALCOMP checksum enabled.
• Job ID CORRUPTED TIFF IMAGE HEADER TIFF-specific error indicating that the first 4 bytes
• Job Name (if available) of a file identified as being in TIFF format do not
contain the values 49,49,2a,00 or 4d,4d,00,2a (all
• The Job’s processing parameters (the associated page and job parameters)
hexadecimal values). For the Navy TIFF (a.k.a
• The error or warning number and a short descriptive error string
NIFF or NIRS), the valid byte sequences are
• A list of Warning Page messages and of Error Page messages appears on the following 49,49,4e,31 or 49,49,4e,32 or 4d,4d,31,4e or
pages. 4d,4d,32,4e (all hexadecimal values).
Error Page Messages PRINTER MEMORY ALLOCATION This error indicates that the real-time operating
The following error messages appear on the controller generated Error page if the plot file con- ERROR system supporting the controller software mod-
tained a fatal error. The corresponding Data Format Interpreter was not able to recover from ules failed to satisfy a memory request allocation.
the error and stopped interpreting the job at the time the error occurred. A partial plot may be This may indicate corruption of controller internal
generated if the error was preceded by plotting instructions which caused something to be structures or memory leaks.
drawn. Otherwise, the printer will not eject a blank sheet1. The controller will generate an error NO SPACE IN NONVOLATILE STOR- Accxes internal software error. FTP debug log
page if Error Level 1 or 2 are enabled at the processing Setup Menus. The following table is AGE files from the controller; forward files to engineer-
sorted alphabetically. ing team.
INVALID ACCOUNT OR USER ID Job accounting is enabled and the account or
Table 1 Error Page Messages user ID specified with the job was invalid. Resend
Error Description association from AMT if the specified account and
user IDs appear to be correct.
NOT ENOUGH RESOURCES FOR Memory, hard disk, or Accxes software problem.
POSTSCRIPT Use a Serial Connection to view the Accxes boot
spew for specific errors.
NOTE: 1 Both supported vector languages (HPGL and CALCOMP) specify that the “pen-
down” operation must cause a mark on paper mimicking the shape of a pen. Such a mark will
cause a partial plot to be generated.
Error Message: Could not find kernel image: xxxxx Solution: Use Viewing IP Address Using ifShow Command and Viewing Network Configura-
Problem: The FreeFlow Accxes Installation / Recovery CD can not find the boot image. tion Using netShow Command to check the status of the Ethernet interface.
Cause: Accxes was not entered at the boot: prompt. Error Message: Accxes not starting.
Problem: Accxes will not start.
Solution: At the boot: prompt, type Accxes and then press <ENTER> to start the installa-
tion.
Cause: The “s” key was pressed during the boot process keeping Accxes from launching.
Error Message: The package <package name> cannot be opened. Solution: Reboot and allow the boot process to proceed without interruption.
Problem: The automated installation procedure on the CD failed.
1. If the media check fails, order another FreeFlow Accxes Installation / Recovery CD.
Error Message: shell-init: could not get current directory
Problem: The current directory is unknown.
2. If media check passes, use another known good FreeFlow Accxes Installation / Recovery
CD, if possible. If the second known CD fails, there may be a problem with the CDROM
Cause: When some directories are renamed or deleted, the current directory become invalid.
drive.
Error Message: No Driver Found. Unable to find any devices Solution: Try changing the current directory to the service account’s home directory using %
for the type needed for this installation type. cd /home/service. Then change back to the desired directory.
Problem: OS Install/Recovery CD version 3.0 is being used to install software on an FRX con-
troller. Error Message: getcwd: cannot access parent directories:
No such file or directory
Cause: Installation software does not recognize the FRX hard disk drive. Problem: The current directory is unknown.
Solution: Use OS Install/Recovery CD version 3.1. Cause: When some directories are renamed or deleted, the current directory becomes invalid.
Solution: Try changing the current directory to the service account’s home directory using %
cd /home/service. Then change back to the desired directory.
Accxes Startup/Runtime Error Messages
Error Message: -bash: xxxxx: Command not found
Error Message: Your system appears to have shut down Problem: The command and/or script was unrecognized.
uncleanly.
Problem: Startup has discovered problems with the file system. Cause: The command was mis-typed, or the command/script no longer exists on the system.
Cause: Accxes was shutdown unexpectedly. The may be due to the a Forced Shutdown Solution: Check the command syntax and try again. If the command syntax is correct, use
method or a sudden loss of power to the controller. Software Recovery to reinstall the GNU/Linux operating system.
Error Message: eth0: error fetching interface information: Cause: killAccxes was typed when Accxes was not running. No harm is done by doing this.
Device not found
Problem: The Ethernet device configuration was not found. Solution: Use accxesRunning script to check if Accxes is running before using killAc-
cxes.
Cause: There is a problem with the Ethernet chip or a problem with the Accxes software.
Error Message: usage: networkConfig.pl [OPTIONS] [VALUES]
Solution: Use Software Recovery to reinstall the GNU/Linux operating system. Problem: Error when trying to run ipset.
Error Message: cat: /etc/sysconfig/network-scripts/ifcfg- Cause: Wrong parameter used with ipset.
eth0: No such file or directory
Solution: See Setting IP Address Using ipset Command for correct usage.
Problem: When attempting to display network information, the configuration file for the Ether-
net device was not found.
Error Message: mount: No medium found
Cause: The file is missing from the Accxes file system. Problem: Unable to mount CDROM drive.
Solution: Try the ifRestore command. If this does not work, use Software Recovery to rein- Cause: mountCD command issued; CDROM not detected.
stall the GNU/Linux operating system.
Solution: Use ejectCD and re-try the mountCD command. If the problem persists, try the CD
Error Message: Login incorrect in another drive if possible. If it works in another drive, there may be a problem with the
CDROM drive in the Accxes controller. Wait a few seconds after inserting the CD.
Problem: Login is not allowed.
Cause: The testFirewire diagnostic did not find the firewire card.
Solution: Follow the No Communication with Wide Format Scan System RAP.
JBOSS_HOME: /usr/java/jboss
scsi1 : ata_piix
Vendor: ATA Model: WDC WD400JD-75HK Rev: 14.0 JAVA: /usr/java/jdk/bin/java
Type: Direct-Access ANSI SCSI revision: 05
The hard drive is detected. NOTE: The drives for YKE, YKE-N, FRX are SATA, not SCSI. JAVA_OPTS: -Xms128M -Xmx128M -Dprogram.name=run.sh
Fedora Core Linux reports SATA drives as being SCSI, so this is a normal result. "WDC" is the
vendor name (Western Digital), this may vary. Model and Revision number may be different CLASSPATH: /usr/java/jboss/bin/run.jar:/usr/java/jdk/lib/tools.jar
that what is shown above due to changes in hard drive models and firmware. =====================================================================
These messages will only appear on V3.0 and above of the OS Install/Recovery CD. Support
FreeFlow Accxes Install/Recovery CD Version 3.x for the Java based Gen7 Web PMT is being initialized.
Fedora Core release x (xxxxxx) (t2702846896: tEmTask): Successfully connected to TPR2 application!
Kernel 2.6.x-xxxx on an i686
The Linux kernel is up and running.
FreeFlow Accxes Install/Recovery CD Version 4.0 or Later
(See FreeFlow Access Compatibility)
System login:
The login screen for service and/or root accounts.
Red Hat nash version 5.1.19.0.3 starting
Welcome to Fedora Core
(t4143953792: tRootTask): Logging started Press 'I' to enter interactive startup.
The first output from the Accxes application. The base of the operating system is installed. Do not press "i" to enter interactive startup, let it
progress automatically.
System login:
The login screen for service and/or root accounts.
The Power On Self Test (POST) performs basic functional verification tests for all of the major Power Light Problem Description Suggested Resolution
hardware subsystems residing on the Controller System Board. The POST also verifies the Solid Green Power is on and the com- No corrective action is required.
PCI interface logic located on the IOT Interface PWB. puter is operating normally.
Blinks Green Controller is a sleep state.
The YKE, YKE-N, FRX, LVX, UCX, UXC-N and DA0 Controllers use System Lights, Diagnostic
Solid Amber System Board may be faulty Check the Diagnostic Lights to see if
Lights, and Beep Codes to indicate hardware failures with the Controller during the Power On
or incorrectly installed. the specific problem is identified.
Self Test (POST). As the POST executes, the System Lights, Diagnostic Lights, and Beep
Codes will indicate where a failure has occurred. Blinking Amber A Power Supply or a System Check the Diagnostic Lights to see if
Board failure has occurred. the specific problem is identified.
System Lights
Table 3 UXC-N Power Light Indications
System Lights include the Power Light and the Hard Disk Drive Activity Light. Both are
mounted inside the Front Panel. Power Light Problem Description Suggested Resolution
Solid Green Power is on and the com- No corrective action is required.
The Hard Disk Drive Activity Light is used to indicate when the Hard Disk is being accessed
puter is operating normally.
during the POST and during normal operation. If this light does not flash during the POST or
during normal operation, a problem may exist with the Hard Disk. Check the Diagnostic Lights Blinks Green Controller is a sleep state.
for an indication of a Hard Disk failure. Solid Amber Indicates the Check the Diagnostic Lights to see if
POWER_GOOD signal is the specific problem is identified.
The Power Light on the Front Panel can be combined with Beep Codes and/or Diagnostic active and that the power
Lights to indicate hardware errors during the POST. Table 1, Table 2, Table 3, and Table 4 lists supply is probably fine.
the Power Light indication with a description of the problem and a suggested resolution. Blinking Amber A Power Supply or a System Check the Diagnostic Lights to see if
Board failure has occurred. the specific problem is identified.
NOTE: The Power Light on the DA0 is used in conjunction with the Diagnostic Lights to diag-
nose problems. It does not have a stand-alone indication during the system POST to diagnose Table 4 DA0 Power Light Indications
problems.
Power Light Problem Description Suggested Resolution
Table 1 YKE/YKE-N/FRX/LVX Power Light Indications Solid Blue Power is on and the com- No corrective action is required.
Power Light Problem Description Suggested Resolution puter is operating normally.
Blinks Blue Controller is a sleep state.
Solid Green Power is on and the com- No corrective action is required.
puter is operating normally. Solid Amber Problem with system board Check the Diagnostic Lights to see if
or power supply. the specific problem is identified.
Blinks Green sev- A hardware configuration Check the Diagnostic Lights to see if
Blinking Amber Problem with system board. Check the Diagnostic Lights to see if
eral times then error exists. the specific problem is identified.
the specific problem is identified.
turns off
Solid Yellow System Board may be faulty Check the Diagnostic Lights to see if
or incorrectly installed. the specific problem is identified. Diagnostic Lights
Blinking Yellow A Power Supply or a System Check the Diagnostic Lights to see if The YKE, YKE-N, FRX, LVX, UXC, UXC-N and DA0 each have four diagnostic lights.
Board failure has occurred. the specific problem is identified.
For the YKE
Solid Green and a A problem was detected See Beep Codes for instructions on
Beep Code during while the BIOS was execut- diagnosing the Beep Code. The lights are labeled “A”, “B”, “C”, and “D” and mounted next to the Back Panel Connectors.
Power Up ing. Also check the Diagnostic Lights to see The lights can be either yellow or green and are used to diagnose hardware errors during the
if the specific problem is identified. POST.
Solid Green An integrated System Board Check the Diagnostic Lights to see if
No Beep Code When the Controller is powered up, the patterns or codes on the lights change as the boot pro-
device may be faulty. the specific problem is identified.
Controller Locks cess completes. If the POST portion of the system boot completes successfully, all four lights
display solid green. If the Controller malfunctions during the POST process, the pattern dis-
during power up
played on the lights may help identify where in the process the Controller halted. Table 2 lists
the Diagnostic Light pattern with a problem description and a suggested resolution
Steady Amber
A possible motherboard fail- Remove all cards from the PCI and
ure has occurred. PCI-E slots and restart the computer. If Steady Green
the computer boots, add the cards back Memory modules are If two or more memory modules are
one by one until you find the bad one. detected, but a memory fail- installed, remove the modules and then
ure has occurred. reinstall one module.
Restart the computer. If the computer
starts normally, continue to install addi-
Steady Amber tional memory modules (one at a time)
Power connector not installed Reseat the 2x2 power connector from until you have identified a faulty module
Steady Green or reinstalled all modules without error.
properly. the power supply unit.
If available, install working memory of
the same type into your computer.
Steady Amber
Steady Green
No memory modules are If two or more memory modules are
detected. installed, remove the modules then
reinstall one module and restart the
computer.
If the computer starts normally, con-
tinue to install additional memory mod-
ules (one at a time) until you have
Steady Green identified a faulty module or reinstalled
all modules without error.
If available, install working memory of
the same type into your computer.
Memory modules are Ensure that no special requirements for
detected, but a memory con- memory module/connector placement
figuration or compatibility exist. Ensure that the memory you are
error has occurred. using is supported by your computer.
Steady Green
A possible expansion card Determine if a conflict exists by remov-
failure has occurred. ing an expansion card (not a graphics
card) and restarting the computer (see
the "Cards" section for your computer).
If the problem persists, reinstall the
card you removed, then remove a differ-
ent card and restart the computer.
Steady Green Repeat this process for each expansion
card installed. If the computer starts
normally, troubleshoot the last card
removed from the computer for
resource conflicts.
Steady Amber
Steady Amber
Possible peripheral card or Remove all cards from the PCI and
motherboard failure has PCI-E slots and restart the computer. If
occurred. the computer boots, add the cards back
one by one until you find the faulty one. Steady Blue
A possible USB failure has Reinstall all USB devices and check all
occurred. cable connections.
Steady Amber
A possible system board fail- Disconnect all internal and external
ure has occurred. peripherals, and restart the computer. If
the computer boots, add the peripheral
back one by one until you find the faulty Steady Blue
one. No memory modules are If two or more memory modules are
detected. installed, remove the modules then
reinstall one module and restart the
Steady Amber computer.
A possible coin cell battery Remove the coin cell battery for one If the computer starts normally, con-
failure has occurred. minute, reinstall the battery, and restart. tinue to install additional memory mod-
ules (one at a time) until you have
Steady Blue identified a faulty module or reinstalled
all modules without error.
If available, install working memory of
the same type into your computer.
Steady Amber
Memory modules are Ensure that no special requirements for
A possible processor failure Re-seat the processor. detected, but a memory con- memory module/connector placement
has occurred. figuration or compatibility exist. Ensure that the memory you are
error has occurred. using is supported by your computer.
Steady Blue
Steady Blue
Initial Actions
• Make a printer configuration test print.
Procedure
Refer to the test print. The test print indicates that the desired features are present.
Y N
The feature keys are not installed or an error occured during the installation process.
1. Go to https://www.xeroxlicensing.xerox.com/coupon and follow the instructions
on the screen to reinstall the feature keys. After submitting the information, verify
that all information on the Summary Page is correct and click on the “Download Fea-
ture Key (file)” button. A “Save As” dialog box will appear. Save the file to the hard
drive.
NOTE: Rename the file to a meaningful name. Changing the file name will not affect
the system’s ability to read the file.
2. Submit the file to the system using the DST or the Web PMT.
3. After waiting 60 seconds, reboot the printer, scanner, and controller.
4. Print a configuration test print to verify the feature is present and enabled.
5. Place the test print, along with a record of the Coupon ID, in the service logbook
located in the door panel of the printer.
6. Ask the customer to store the feature key file in a safe place, together with the driver
and firmware diskettes and CD’s.
The test print indicates that the desired features are enabled.
Y N
Escalate the call.
Verify proper operation of the desired feature. If the feature still does not function correctly,
escalate the call.
Initial Actions
• Check that the cable connection between the printer and the controller is properly seated.
• Check that the IOT Interface PWB is properly seated. Go to REP 1.5.
• Validate that the IOT Interface PWB is the right part number (refer to Printer Enablement
Kits Figure 1).
Procedure
NOTE: Switch off the system in the following order: Scanner (if DS), Printer, Controller.
Switch on the power in the following order: Scanner (if DS), Printer, Controller. Please wait for
the Controller to boot up all the way. This may take 2-3 minutes to complete.
While the E701 Fault Code is still displayed, observe the state of the Diagnostic Lights. Go to
Power On Self Test (POST) in this section. The displayed LED pattern is normal.
Y N
Use the System Lights, Diagnostic Lights, and Beep Codes to troubleshoot the problem.
The Controller Power Supply PS1 voltages are correct. Go to Block Schematic Diagrams
in Section 7.
Y N
Replace the Power Supply. Go to REP 1.7.
The IOT Interface PWB and mating connectors are seated properly.
Y N
Reseat the IOT Interface PWB and mating connectors (see REP 1.5).
Initial Actions
• Check that the cable connection between the 721p printer and the controller is properly
seated. Use channel “A” for 721p.
• Check that the IOT Interface PWB is properly seated. Go to REP 1.5.
• Validate that the IOT Interface PWB is the right part number (refer to Printer Enablement
Kits Figure 1).
Procedure
NOTE: Switch off the system in the following order: Scanner (if DDS), Printer, Controller.
Switch on the power in the following order: Scanner (if DDS), Printer, and the Controller.
Observe the state of the Diagnostic Lights. Go to Power On Self Test (POST) in this section.
The displayed LED pattern is normal.
Y N
Use the System Lights, Diagnostic Lights, and Beep Codes to troubleshoot the problem.
The Controller Power Supply PS1 voltages are correct. Go to Block Schematic Diagrams
in Section 7.
Y N
Replace the Power Supply. Go to REP 1.7.
The IOT Interface PWB and mating connectors are seated properly.
Y N
Reseat the IOT Interface PWB and mating connectors (see REP 1.5).
Ping the gateway to test the controller network port. Type ping -c 5 xxx.xxx.xxx.xxx at
the service prompt (where xxx.xxx.xxx.xxx denotes the controller’s assigned IP
address). The controller communicates with the laptop PC.
A
Repair Analysis Procedures (RAPs) 11/2011 Supersedes
2-18 Controller Service Manual for YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0
A B C
No Communication with Wide Format Scan System RAP Resume scanning operations.
The following procedure can be used to troubleshoot a firewire communication problem Resume scanning operations.
between the controller and Wide Format Scan System.
Power the Controller OFF/ON. Attempt to scan a document. Scan is successful.
Initial Actions Y N
• Ensure that the firewire cable is fully seated in the Scanner port and Accxes Controller Perform a Software Recovery and attempt to scan a document. Scan is successful.
port. Y N
Procedure Perform the following in the order listed:
1. Replace the Firewire Cable
Check the rear of the Scanner for a “P.”. A “P.” is displayed.
2. Reseat the Firewire PWB
Y N
Establish a Serial Connection with the Controller and go to the Service Login prompt. 3. Replace Firewire PWB (REP 1.6)
Remove then reinstall the firewire cable from the rear of the Scanner. Check the Laptop
PC screen for the message “1394 BUS RESET RECIEVED”. Message is displayed. Resume scanning operations.
Y N
Power OFF/ON the Scanner. Communication is restored with the Controller. Resume scanning operations.
Y N
At the service prompt type killAccxes and press <ENTER> to shutdown the
Accxes application. At the service prompt type testFirewire and press
<ENTER>. Verify that the following messages are displayed as shown in Figure
1.
raw1394 module found
ohci1394 module found
Modules are found.
Y N
If one or all of the modules are not found, the testFirewire script will
automatically try to re-install them. Once the modules are installed, com-
munication with the Scanner should resume. If not, go the the No Commu-
nication with Wide Format Scan System RAP.
Check that the Firewire PWB is installed. Verify that the following message is
displayed as shown in Figure 1.
Firewire card found: nodes = 2, driver = ohci1394
Firewire PWB is found.
Y N
Remove and reseat the Firewire PWB. If communication is still not Figure 1 testFirewire Output
restored, perform REP 1.6 to replace the Firewire PWB.
Check that the Scanner is found. Verify that the following message is displayed
as shown in Figure 1.
Xerox wide Format scanner found.
Scanner is found.
Y N
Perform the following in the order listed:
1. Replace the Firewire Cable
2. Reseat the Firewire PWB
3. Replace the Firewire PWB (REP 1.6)
A B C
Supersedes 11/2011 Repair Analysis Procedures (RAPs)
Controller Service Manual for YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0 2-19
No Communication with a 6622/6279/6604/6605 Scanner
RAP
The following procedure can be used to troubleshoot a USB communication problem between
the controller and scanner on a 6622, 6279 or 6604/6605.
Initial Actions
• Ensure that the USB cable is fully seated in the Scanner port and Accxes Controller port.
• For 6604/6605, verify that the Top Cover is closed.
• Verify that input power is available to the scanner.
• Verify that the scanner power switch is set to ON.
• Enter Controller Diagnostics by using the Serial Connection procedure in Section 6.
• Use the Service Login procedure to login to the Accxes software.
Procedure
At the Service Login prompt, type “idUSB” and press <ENTER>. Verify that the controller is
communicating with the Scanner. The controller is communicating with the scanner.
Y N
Swap the USB cable, connecting the Scanner to the controller, with a known good USB
cable. At the Service Login prompt, type “idUSB” and press <ENTER>. Verify that the
controller is communicating with the Scanner. The controller is communicating with
the scanner.
Y N
Move the scanner USB plug, connected to the controller, to another known good port
on the controller. At the Service Login prompt, type “idUSB” and press <ENTER>.
Verify that the controller is communicating with the Scanner. The controller is
communicating with the scanner.
Y N
Use the printer/scanner service documentation to troubleshoot a scanner com-
munication problem.
The USB port on the controller is bad. Use another available USB port and continue
normal operation. If there is no available USB port, replace the broken USB port on
the controller.
The USB cable, connecting the Scanner to the controller, was bad. Order a new USB
cable.
The controller is communicating with the scanner. If a problem exists with scanning docu-
ments, consult the printer/scanner service documentation to troubleshoot a scanning problem.
Initial Actions
Check the following:
• Verify that the USB cable is connected between any USB port on the controller and the
IOT PWB.
• Enter Controller Diagnostics by using the Serial Connection procedure in Section 6.
• Use the Service Login procedure to login to the Accxes software.
Procedure
NOTE: The “idUSB” command is only available with OS 4.3 or later.
At the Service Login prompt, type “idUSB” and press <ENTER>. Verify that the controller is
communicating with the Printer. The controller is communicating with the Printer.
Y N
One the PWS screen, verify that the controller is communicating with the Power Module.
The contrller is communicating with the Power Module.
Y N
Verify that the 6204/6604/6605/6279 printer firmware is loaded on the controller.
Reload the 6204/6604/6605/6279 firmware on the controller.
Swap the USB cable, connecting the IOT to the controller, with a known good USB cable.
At the Service Login prompt, type “idUSB” and press <ENTER>. Verify that the controller
is communicating with the Printer. The controller is communicating with the Printer.
Y N
Connect the controller side of the USB cable to another USB port on the controller.
Power down then power up the controller. After approximately 2 minutes, the
printer UI indicates that the printer link is up.
Y N
Replace the 6204/6604/6605/6279 IOT PWB.
Verify that the 6204/6604/6605/6279 printer firmware is loaded on the controller. Reload the
6204/6604/6605/6279 firmware on the controller.
Initial Actions
• Check that the cable connection between the printer and the controller is properly seated.
• Check that the IOT Interface PWB is properly seated. Go to REP 1.5.
• Validate that the IOT Interface PWB is the right part number (refer to Printer Enablement
Kits Figure 1).
Procedure
NOTE: Switch off the system in the following order: Scanner (if DS), Printer, Controller.
Switch on the power in the following order: Scanner (if DS), Printer, Controller. Please wait for
the Controller to boot up all the way. This may take 2-3 minutes to complete.
While the E701 Fault Code is still displayed, observe the state of the Diagnostic Lights. Go to
Power On Self Test (POST) in this section. The displayed LED pattern is normal.
Y N
Use the System Lights, Diagnostic Lights, and Beep Codes to troubleshoot the problem.
The Controller Power Supply PS1 voltages are correct. Go to Block Schematic Diagrams
in Section 7.
Y N
Replace the Power Supply. Go to REP 1.7.
The IOT Interface PWB and mating connectors are seated properly.
Y N
Reseat the IOT Interface PWB and mating connectors (see REP 1.5).
Initial Actions
Perform the following:
Resume operation.
Initial Actions
Check the following:
Resume operation.
Initial Actions
Check the following:
• Verify that the USB cable is connected between any USB port on the controller and the
6204 Copier/Printer IIT PWB.
Procedure
Connect the controller side of the USB cable to another USB port on the controller. Power
down then power up the controller. After approximately 2 minutes, the printer UI indicates
that FX Scanner functionality is present.
Y N
Replace the USB cable connecting the controller to the IIT PWB. Power down then power
up the controller. After approximately 2 minutes, the printer UI indicates that FX
Scanner functionality is present.
Y N
Replace the 6204 IIT PWB.
Resume operation.
Initial Actions
Check the following:
Verify from the WebPMT UI screen that the following message appears: “The Printer Link is
up.”
NOTE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on
the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this
type of cable, press in on the locking tabs before you disconnect the cable. As you pull connec-
tors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you
connect a cable, ensure that both connectors are correctly oriented and aligned.
2. Gently pull the power cables toward you so that they do not get caught underneath the
drives
3. Ensure that no tools or extra parts are left inside the computer
4. Close the cover:
a. Pivot the cover down
b. Press down on the right side of the cover until it closes
c. Press down on the left side of the cover until it closes
WARNING
Do not perform repair activities with the power on or electrical power supplied to the
machine. Some machine components contain dangerous electrical voltages that can
result in electrical shock and possible serious injury.
DANGER: Ne pas effectuer de dépannnage avec le contact principal activé ou avec l'ali-
mentation électrique appliquée à la machine. Certains éléments de la machine compor-
tent des tensions électriques dangereuses qui peuvent causer un choc électrique et de
graves blessures.
CAUTION
The following components in the FreeFlow Accxes Controller are susceptible to electrostatic
discharge. Observe all ESD procedures to avoid component damage.
NOTE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on
the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this
type of cable, press in on the locking tabs before you disconnect the cable. As you pull connec-
tors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you
connect a cable, ensure that both connectors are correctly oriented and aligned. Figure 3 YKE-N/FRX/LVX/UXC/UXC-N Release Button
1. Perform the Controller Shutdown procedure.
2. Unplug the controller power cord from the power outlet and disconnect the cord from the 1 Security Cable Slot
controller. 2 Cover Release Latch
3. Disconnect the network cable connector, the IOT Interface PWB cable connector, and the 3 Padlock Ring
Firewire PWB cable connector from the controller.
4. Locate the Cover Release Latch shown in Figure 3. Slide the Cover Release Latch as you Replacement
lift the cover.
1. Ensure that all cables are connected, and fold cables out of the way.
5. Pivot the cover up using the hinge tabs as leverage points.
2. Ensure that no tools or extra parts are left inside the computer
6. Remove the cover from the hinge tabs and set it aside on a soft nonabrasive surface.
3. Insert the cover in the hinge tabs and press down on the cover until it closes and the
Cover Release Latch clicks to secure the cover.
4. Reconnect the network cable connector, the IOT Interface PWB cable connector, and the
Firewire PWB cable connector from the controller.
5. Reconnect the controller power cord.
WARNING
Do not perform repair activities with the power on or electrical power supplied to the
machine. Some machine components contain dangerous electrical voltages that can
result in electrical shock and possible serious injury.
DANGER: Ne pas effectuer de dépannnage avec le contact principal activé ou avec l'ali-
mentation électrique appliquée à la machine. Certains éléments de la machine compor-
tent des tensions électriques dangereuses qui peuvent causer un choc électrique et de
graves blessures.
CAUTION
The following components in the FreeFlow Accxes Controller are susceptible to electrostatic
discharge. Observe all ESD procedures to avoid component damage.
NOTE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on Figure 4 DA0 Top Cover Latch
the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this
type of cable, press in on the locking tabs before you disconnect the cable. As you pull connec- 5. Lift the cover up to a 45 degree angle and remove the cover.
tors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you
connect a cable, ensure that both connectors are correctly oriented and aligned.
Replacement
1. Ensure that all cables are connected, and fold cables out of the way and that no tools of
extra parts are left inside the computer..
2. Insert the cover in the hinge tabs and press down on the cover until it closes and the
Cover Release Latch clicks to secure the cover.
3. Reconnect the network cable connector, the IOT Interface PWB cable connector, the
Firewire PWB cable and the power cord connector to the controller.
NOTE: You can operate the controller without a battery; however, without a battery, the config- Replacement
uration information is erased if the controller is turned off or unplugged from the electrical out-
let. In this case, you must enter system setup and reset the configuration options. NOTE: To avoid damage to the battery connector, you must firmly support the connector while
installing or removing a battery.
CAUTION
A new battery can explode if it is incorrectly installed. Replace the battery only with the same or 1. Install the new system battery.
equivalent type recommended by the manufacturer. Discard used batteries according to the a. Support the battery connector by pressing down firmly on the positive side of the
manufacturer's instructions. connector.
1. Perform REP 1.1 to open the Controller Cover. b. Hold the battery with the "+" facing up, and slide it under the securing tabs at the
2. Locate the Battery Socket. positive side of the connector.
c. Press the battery straight down into the connector until it snaps into place.
NOTE: If you pry the battery out of its socket with a blunt object, be careful not to touch
2. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
the system board with the object. Ensure that the object is inserted between the battery
and the socket before you attempt to pry out the battery. Otherwise, you may damage the 3. Perform the Integrated Audio Enablement procedure to reconfigure the Controller BIOS
system board by prying off the socket or by breaking circuit traces on the system board. after replacing the Controller Battery.
NOTE: To avoid damage to the battery connector, you must firmly support the connector
while installing or removing a battery.
CAUTION
The following components in the FreeFlow Accxes Controller are susceptible to electrostatic
discharge. Observe all ESD procedures to avoid component damage.
NOTE: You can operate the controller without a battery; however, without a battery, the config-
uration information is erased if the controller is turned off or unplugged from the electrical out-
let. In this case, you must enter system setup and reset the configuration options.
CAUTION
A new battery can explode if it is incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used batteries according to the Figure 2 YKE-N/FRX/LVX/UXC/UXC-N Battery
manufacturer's instructions.
1. Perform REP 1.1 to open the Controller Cover. 1 System Battery
2. Locate the Battery Socket. 2 Positive Side of Battery Connector
NOTE: If you pry the battery out of its socket with a blunt object, be careful not to touch 3 Battery Socket Tab
the system board with the object. Ensure that the object is inserted between the battery 4 Battery Socket
and the socket before you attempt to pry out the battery. Otherwise, you may damage the
system board by prying off the socket or by breaking circuit traces on the system board.
Replacement
NOTE: To avoid damage to the battery connector, you must firmly support the connector
NOTE: To avoid damage to the battery connector, you must firmly support the connector while
while installing or removing a battery.
installing or removing a battery.
3. Remove the system battery:
1. Install the new system battery.
a. Support the battery connector by pressing down firmly on the positive side of the
a. Support the battery connector by pressing down firmly on the positive side of the
connector shown in Figure 2.
connector.
b. While supporting the battery connector, press the battery tab away from the positive
b. Hold the battery with the "+" facing up, and slide it under the securing tabs at the
side of the connector and pry it up out of the securing tabs at the negative side of the
positive side of the connector.
connector.
c. Press the battery straight down into the connector until it snaps into place.
2. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
3. Perform the Integrated Audio Enablement procedure to reconfigure the Controller BIOS
after replacing the Controller Battery.
CAUTION
The following components in the FreeFlow Accxes Controller are susceptible to electrostatic
discharge. Observe all ESD procedures to avoid component damage.
NOTE: You can operate the controller without a battery; however, without a battery, the config-
uration information is erased if the controller is turned off or unplugged from the electrical out-
let. In this case, you must enter system setup and reset the configuration options.
CAUTION
A new battery can explode if it is incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used batteries according to the
manufacturer's instructions.
1. Perform REP 1.1 to open the Controller Cover.
Figure 3 DA0 Coin-Cell Battery Removal
2. Locate the Battery Socket.
NOTE: If you pry the battery out of its socket with a blunt object, be careful not to touch Replacement
the system board with the object. Ensure that the object is inserted between the battery
NOTE: To avoid damage to the battery connector, you must firmly support the connector while
and the socket before you attempt to pry out the battery. Otherwise, you may damage the
installing or removing a battery.
system board by prying off the socket or by breaking circuit traces on the system board.
1. Install the new system battery.
NOTE: To avoid damage to the battery connector, you must firmly support the connector
while installing or removing a battery. a. Place the battery connector into the battery slot on the system borad with the posi-
tive side of the battery facing up.
3. Remove the system battery: b. Press the battery straight down into the connector until it snaps into place.
a. Press the coin cell battery inward to allow the battery to pop up from the socket as 2. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
shown in Figure 3.
3. Perform the Integrated Audio Enablement procedure to reconfigure the Controller BIOS
b. Litt the coin-cell battery out of the computer. after replacing the Controller Battery.
1 Tabs (2)
2 Hard Drive
3. Press in on the tabs on each side of the drive and slide the drive out as shown in Figure 2.
NOTE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the
drive on a surface, such as a foam pad, that will sufficiently cushion it.
3. If your replacement hard drive does not have the bracket rails attached, remove the rails
from the old drive by removing the two screws that secure each rail to the drive as shown
in Figure 3. Attach the bracket rails to the new drive by aligning the screw holes on the
drive with the screw holes on the bracket rails and then inserting and tightening all four
screws (two screws on each rail).
1 Drive
2 Bracket Rails (2)
3 Screws (4)
4. Gently slide the drive into place until you hear a click or feel the drive securely installed.
5. Connect the power and hard drive cables to the drive.
6. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
7. Reinstall the Controller Software using the Controller Installation for YKE/YKE-N/FRX/
LVX/UXC/UXC-N/DA0 procedures in Section 6 of this manual.
1 Hard Drive
2 Release Tabs (2)
3 Hard Drive Bracket
Figure 4 YKE-N/FRX/LVX/UXC/UXC-N Hard Drive Removal 4. Install the hard drive bracket on the new hard drive.
5. Connect the power and hard drive cables to the new hard drive.
1 Securing Clips (2) 6. Locate the correct slot for the drive, and slide the drive into the bay until it clicks.
2 Hard Drive 7. Perform the replacement procedure in REP 1.10 to reinstall the CDROM drive.
8. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
CAUTION 9. Reinstall the Controller Software using the Controller Installation for YKE/YKE-N/FRX/
Do not lift the drive out of the controller by the cables. Doing so may damage the cables LVX/UXC/UXC-N/DA0 procedures in Section 6 of this manual.
and cable connectors.
4. Slide the drive to the rear and lift the drive out of the controller.
5. Disconnect the power and hard drive cables from the hard drive.
4. Flex the hard drive bracket, as shown in Figure 8, and then remove the hard drive from
the bracket.
3. Press the hard drive bracket latch toward the hard drive and lift it upward as shown in Fig-
ure 7.
NOTE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the
drive on a surface, such as a foam pad, that will sufficiently cushion it.
3. Flex the hard drive bracket and insert the hard drive from the bracket.
4. Press the hard drive bracket latch towards the hard drive and insert it into the chassis.
5. Connect the power and data cables to the back of the hard drive.
6. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
7. Reinstall the Controller Software using the Controller Installation for YKE/YKE-N/FRX/
LVX/UXC/UXC-N/DA0 procedures in Section 6 of this manual.
Parts List on YKE PL 8.2 NOTE: If you remove your original memory modules from the computer during a memory
upgrade, keep them separate from any new modules that you may have, even if you pur-
Parts List on YKE-N PL 8.4 chased the new modules from Dell. If possible, do not pair an original memory module with a
Parts List on FRX PL 8.5 new memory module. Otherwise, your computer may not start properly. You should install your
Parts List on LVX PL 8.7 original memory modules in pairs either in connectors DIMM1 and DIMM2 or connectors
DIMM3 and DIMM4
Parts List on UXC PL 8.9
NOTE: The YKE Controller ships with a standard memory configuration of 512MB of DDR2
Parts List on UXC-N PL 8.11 RAM (two 256MB memory modules).
Parts List on DA0 PL 8.14
1. Perform REP 1.1 to open the Controller Cover.
For YKE CAUTION
Removal The following components in the FreeFlow Accxes Controller are susceptible to electro-
NOTE: Dual-channel DDR2 memory modules should be installed in pairs of matched memory static discharge. Observe all ESD procedures to avoid component damage.
size, speed, and technology. If the DDR2 memory modules are not installed in matched pairs, 2. Press out the securing clip at each end of the memory module connector as shown in Fig-
the computer will continue to operate, but with a slight reduction in performance. See the label ure 2.
in the upper-right corner of the module to determine the module's capacity.
NOTE: Be sure to install a single memory module in DIMM_1, the connector closest to the pro-
cessor, before you install modules in the other connectors.
1 Cutouts (2)
2 RAM Module
3 Notch
4 Crossbar
NOTE: To avoid damage to the memory module, press the module straight down into the
connector while you apply equal force to each end of the module.
2. Insert the module into the connector until the module snaps into position.
NOTE: If you insert the module correctly, the securing clips snap into the cutouts at each
end of the module as shown in Figure 4.
3. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
Removal NOTE: If you remove your original memory modules from the computer during a memory
upgrade, keep them separate from any new modules that you may have, even if you pur-
NOTE: Dual-channel DDR2 memory modules should be installed in pairs of matched memory chased the new modules from Dell. If possible, do not pair an original memory module with a
size, speed, and technology. If the DDR2 memory modules are not installed in matched pairs, new memory module. Otherwise, your computer may not start properly. You should install your
the computer will continue to operate, but with a slight reduction in performance. See the label original memory modules in pairs either in connectors DIMM1 and DIMM2 or connectors
in the upper-right corner of the module to determine the module's capacity. DIMM3 and DIMM4
NOTE: Do not install ECC memory modules. NOTE: The YKE-N/FRX/LVX/UXC Controller ships with a standard memory configuration of
NOTE: Be sure to install a single memory module in DIMM_1, the connector closest to the pro- 1GByte of DDR2 RAM (two 512MB memory modules).
cessor, before you install modules in the other connectors. NOTE: The UXC-N Controller ships with a standard memory configuration of 2GByte of DDR3
RAM (two 1GByte memory modules).
1 Cutouts (2)
2 RAM Module
3 Notch
4 Crossbar
NOTE: To avoid damage to the memory module, press the module straight down into the
connector while you apply equal force to each end of the module.
2. Insert the module into the connector until the module snaps into position.
NOTE: If you insert the module correctly, the securing clips snap into the cutouts at each
end of the module as shown in Figure 8.
3. Perform the replacement procedure in REP 1.10 to reinstall the CDROM Drive.
NOTE: Memory purchased from Dell is covered under your computer warranty
NOTE: If you remove your original memory modules from the computer during a memory
upgrade, keep them separate from any new modules that you may have, even if you pur-
chased the new modules from Dell. If possible, do not pair an original memory module with a
new memory module. Otherwise, your computer may not start properly. You should install your
original memory modules in pairs either in connectors DIMM1 and DIMM2 or connectors
DIMM3 and DIMM4
NOTE: The DA0 Controller ships with a standard memory configuration of 2GByte of DDR2
RAM.
CAUTION
The following components in the FreeFlow Accxes Controller are susceptible to electrostatic
discharge. Observe all ESD procedures to avoid component damage.
1. Perform REP 1.1 to open the Controller Cover.
2. Perform REP 1.11 to remove the Card Cage.
NOTE: See the documentation that came with the card for information on configuring the
card, making internal connections, or otherwise customizing it for your computer.
3. Press the lever on the retention arm and raise the retention arm as shown in Figure 1. Figure 1 YKE IOT Interface PWB Removal
4. Grasp the IOT Interface PWB by its top corners, and ease it out of its connector.
1 Lever
2 Retention Arm
3 Filler Bracket
4 IOT Interface PWB
5 IOT Interface PWB Edge Connector
6 IOT Interface PWB Card Connector
7 Riser Board
8 Card Cage
1. Remove the full height bracket from the old IOT Interface PWB and install it on the new
IOT Interface PWB. Go to Printer Enablement Kits.
2. Insert the IOT Interface PWB into the card connector.
NOTE: The IOT Interface PWB can be inserted in either slot in the Card Cage.
3. Lower the retention arm and press it into place, securing the IOT Interface PWB in the
Card Cage.
4. Perform the replacement procedure in REP 1.11 to reinstall the Card Cage.
5. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
CAUTION
The following components in the FreeFlow Accxes Controller are susceptible to electrostatic
discharge. Observe all ESD procedures to avoid component damage.
1. Perform REP 1.1 to open the Controller Cover.
2. Perform REP 1.11 to remove the Card Cage.
NOTE: See the documentation that came with the card for information on configuring the Figure 4 P193 Interface Card Dipswitch SW1
card, making internal connections, or otherwise customizing it for your computer.
3. Press the Release Tab to raise the Card Retention Latch as shown in Figure 3. 1. Remove the full height bracket from the old IOT Interface PWB and install it on the new
IOT Interface PWB. Go to Printer Enablement Kits.
4. Grasp the IOT Interface PWB by its top corners, and ease it out of its connector.
2. Insert the IOT Interface PWB into the card connector.
NOTE: The IOT Interface PWB can be inserted in either slot in the Card Cage.
3. Lower the Card Retention Latch and press it into place, securing the IOT Interface PWB
in the Card Cage.
4. Perform the replacement procedure in REP 1.11 to reinstall the Card Cage.
5. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
1 Release Tab
2 Card Retention Latch
3 Card
4 Card Edge Connector
5 Card Connector
CAUTION
The following components in the FreeFlow Accxes Controller are susceptible to electrostatic
discharge. Observe all ESD procedures to avoid component damage.
1. Perform REP 1.1 to open the Controller Cover.
NOTE: See the documentation that came with the card for information on configuring the
card, making internal connections, or otherwise customizing it for your computer.
Figure 6 P193 Interface Card Dipswitch SW1
2. Press the Release Tab to raise the Card Retention Latch as shown in Figure 5.
3. Grasp the IOT Interface PWB by its top corners, and ease it out of its connector. 1. Remove the full height bracket from the old IOT Interface PWB and install it on the new
IOT Interface PWB. Go to Printer Enablement Kits.
2. Insert the IOT Interface PWB into the card connector.
NOTE: The IOT Interface PWB can be inserted in either slot in the Card Cage.
3. Lower the Card Retention Latch and press it into place, securing the IOT Interface PWB
in the Card Cage.
4. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
1 Card
2 Retention Latch
3 System Board Connector
4 Release Tab
CAUTION
The following components in the FreeFlow Accxes Controller are susceptible to electrostatic
discharge. Observe all ESD procedures to avoid component damage.
1. Perform REP 1.1 to open the Controller Cover.
2. Rotate the release tab on the card retention latch upward.
Replacement
NOTE: The P193 Interface Card has a dipswitch setting that must be set as shown in Figure 9
in order to function with the printer.
3. Lift the IOT Interface PWB up and out of its connector and remove it from the computer.
Figure 9 P193 Interface Card Dipswitch SW1
1. Remove the full height bracket from the old IOT Interface PWB and install it on the new
IOT Interface PWB. Go to Printer Enablement Kits.
2. Insert the IOT Interface PWB into the card connector.
NOTE: The IOT Interface PWB can be inserted in either slot in the Card Cage.
NOTE: See the documentation that came with the card for information on configuring the
card, making internal connections, or otherwise customizing it for your computer.
3. Press the lever on the retention arm and raise the retention arm Figure 1.
4. Grasp the Firewire PWB by its top corners, and ease it out of its connector.
1 Lever
2 Retention Arm
3 Filler Bracket
4 Firewire PWB
5 Firewire PWB Edge Connector
6 Firewire PWB Card Connector
7 Riser Board
8 Card Cage
Replacement
NOTE: See the documentation that came with the Firewire PWB for information on configuring
the card, making internal connections, or otherwise customizing it for your computer.
1. Insert the Firewire PWB into the card connector as shown in Figure 1.
NOTE: The Firewire PWB can be inserted in either slot in the Card Cage.
2. Lower the retention arm and press it into place, securing the Firewire PWB in the Card
Cage.
3. Perform the replacement procedure in REP 1.11 to reinstall the Card Cage.
4. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
1 Release Tab
2 Card Retention Latch
3 Card
4 Card Edge Connector
5 Card Connector
Removal 2. Lower the retention arm and press it into place, securing the Firewire PWB in the Card
CAUTION Cage.
The following components in the FreeFlow Accxes Controller are susceptible to electrostatic 3. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
discharge. Observe all ESD procedures to avoid component damage.
1. Perform REP 1.1 to open the Controller Cover.
NOTE: See the documentation that came with the card for information on configuring the
card, making internal connections, or otherwise customizing it for your computer.
2. Press the lever on the retention arm and raise the retention arm Figure 3.
3. Grasp the Firewire PWB by its top corners, and ease it out of its connector.
1 Card
2 Retention Latch
3 System Board Connector
4 Release Tab
Replacement
NOTE: See the documentation that came with the Firewire PWB for information on configuring
the card, making internal connections, or otherwise customizing it for your computer.
3. Lift the Firewire PWB up and out of its connector and remove it from the computer.
NOTE: The routing of the DC power cables underneath the tabs in the computer frame as
you remove them from the system board and drives. You must route these cables prop-
erly when you replace them to prevent their being pinched or crimped.
4. Remove the power cables from the side of the hard drive. To remove the power cables,
use the cables as leverage and pull away from the clips while you pull on the metal clips
with your fingers.
5. Press down on the Handle, shown in Figure 1, to activate the release button.
Figure 1 YKE Power Supply Removal
1 Release Button
2 Handle
3 AC Power Connector
6. Slide the power supply toward the front of the computer approximately 1 inch.
7. Lift the power supply up and out of the computer.
Replacement
1. Slide the power supply into place.
2. Perform the replacement procedure in REP 1.11 to reinstall the Card Cage.
NOTE: The routing of the DC power cables underneath the tabs in the computer frame as
you remove them from the system board and drives. You must route these cables prop-
erly when you replace them to prevent their being pinched or crimped.
1 Release Button
2 Power Supply
3 Screws (2)
4 AC Power Connector
6. Slide the power supply toward the front of the computer by approximately 1 inch and lift
the power supply out of the computer.
NOTE: Note the routing of the DC power cables underneath the tabs in the computer
chassis as you remove them from the system board and drives. You must route these
cables properly when you replace them to prevent their being pinched or crimped.
7. Remove the screws that secure the power supply to the back of the computer. 9. Lift the power supply out of the computer.
8. Push in on the blue release tab beside the power supply, and slide the power towards the
front of the computer.
NOTE: The Heat Sink may differ in appearance than illustrated below, but is
removed and reinstalled in the same manner. Figure 2 YKE Processor Heat Sink
NOTE: If you are installing a processor upgrade kit from Dell, discard the original heat
sink. If you are not installing a processor upgrade kit from Dell, reuse the original heat sink
when you install your new processor.
1 Securing Clip
2 Tab
3 Retention Base
b. Remove the heat sink by pressing the tab while lifting one end of the heat sink.
NOTE: Lay the heat sink down with the thermal material facing upward.
NOTE: To avoid damage, ensure that the processor aligns properly with the socket, and
do not use excessive force when you install the processor.
5. Set the processor lightly in the socket and ensure that the processor is positioned cor-
rectly as shown in Figure 4.
1 Securing Clip
Figure 5 YKE Processor Reinstallation 2 Tab
3 Slot
1 Heat Sink / Blower Assembly 4 Retention Base
2 Screw
3 Tab NOTE: The Heat Sink may differ in appearance than illustrated below, but is
4 Retention Base removed and reinstalled in the same manner.
5 Heat Sink 10. Reconnect the cooling fan power cable to the FAN connector on the system board.
6 Screw 11. Reconnect the power cable to the 12VPOWER connector on the system board.
12. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
• Insert the securing clip by placing the notched end of the clip opposite the tab into
the slot on the retention base. Press the securing clip tab and lower the securing clip
into place as shown in Figure 6. Ensure that the notched ends of the securing clip
are secured in the retention base slots.
NOTE: When replacing the processor, do not touch any of the pins inside the socket or allow NOTE: Ensure that the tab on the processor cover is positioned underneath the center
any objects to fall on the pins in the socket. cover latch on the socket.
1. Unpack the new processor, being careful not to touch the underside of the processor. 7. Pivot the socket release lever back toward the socket and snap it into place to secure the
processor.
NOTE: You must position the processor correctly in the socket to avoid permanent dam-
8. Reinstall the two screws that attach the blower to the heat sink.
age to the processor and the computer when you turn on the computer.
9. Install the heat sink assembly by placing the back on to the heat sink assembly bracket
2. If the release lever on the socket is not fully extended, move it to that position. and rotating the heat seat assembly toward the computer base as shown in Figure 10.
3. Orient the front and rear alignment notches on the processor with the front and rear align- Tighten the two captive screws.
ment notches on the socket.
4. Align the pin-1 corners of the processor and socket.
NOTE: To avoid damage, ensure that the processor aligns properly with the socket, and
do not use excessive force when you install the processor.
5. Set the processor lightly in the socket and ensure that the processor is positioned cor-
rectly as shown in Figure 9.
10. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
1 Processor Cover
2 Tab
3 Processor
4 Socket
5 Center Cover Latch
6 Release Lever
7 Front Alignment Notch
5. Press the release lever down and then move it outward to release it from the retention
hook that secures it.
4. Lift the heat sink assembly upwards, and remove it from the computer. Lay the assembly
with the fan facing downwards, and with the thermal grease facing upwards
7. Lift the processor to remove it from the socket and place it in an antistatic package.
NOTE: When replacing the processor, do not touch any of the pins inside the socket or allow
any objects to fall on the pins in the socket.
1. Unpack the new processor, being careful not to touch the underside of the processor.
NOTE: You must position the processor correctly in the socket to avoid permanent dam-
age to the processor and the computer when you turn on the computer.
2. Insert the processor into the processor socket. Ensure that the processor is properly
seated.
3. Lower the processor cover.
4. Press the release lever down and then move it inward to secure it with the retention hook.
5. Place the heat sink assembly into the chassis.
6. Tighten the captive screws to secure the heat sink assembly to the system board.
7. Connect the heat sink assembly cable to the system board.
8. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
Unjumpered
NOTE: Some components and connectors on the replacement system board may be in
different locations than the corresponding connectors on the existing system board.
4. Orient the replacement System Board by aligning the notches on the bottom to the tabs
on the computer.
5. Slide the System Board assembly toward the back of the controller and secure the board
to the controller frame with the screw.
6. Reconnect all cables to the System Board.
7. Perform the replacement procedure in REP 1.8 to reinstall the Processor.
8. Perform the replacement procedure in REP 1.7 to reinstall the Power Supply.
9. Perform the replacement procedure in REP 1.11 to reinstall the Card Cage.
10. Perform the replacement procedure in REP 1.4 to reinstall the Memory Modules.
11. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
NOTE: Before you remove the existing system board assembly, visually compare the
replacement system board to the existing system board to make sure that you have the
correct part.
7. Remove the screws, shown in Figure 4, securing the System Board to the controller
frame and slide the System Board assembly toward the front of the computer, and then lift
it up and away.
1 System Board
2 Screws (10)
Figure 5
11. Remove the screws (8) that secure the system board to the chassis.
Figure 4
10. Lift and release the expansion-card latch to gain access to the screws securing the sys-
tem board.
Figure 6
12. Slide the system board towards the front of the computer.
Figure 7
Figure 8
Parts List on YKE-N PL 8.4 NOTE: Check the documentation that accompanied the drive to verify that the drive is
configured for your computer. If you are installing an IDE drive, configure the drive for the
Parts List on FRX PL 8.5
cable select setting.
Parts List on LVX PL 8.7
2. If the replacement drive does not have the bracket rails attached, remove the rails from
Parts List on UXC PL 8.9 the old drive by removing the two screws that secure each rail to the drive as shown in
Parts List on UXC-N PL 8.11 Figure 2. Attach the bracket to the new drive by aligning the screw holes on the drive with
the screw holes on the bracket rails and then inserting and tightening all four screws (two
Parts List on DA0 PL 8.13
screws on each rail).
For YKE
Removal
1. Perform REP 1.1 to open the Controller Cover.
2. Disconnect the power and CDROM drive cables from the back of the CDROM drive.
3. Press inward on the two tabs on the sides of the drive, and then slide the drive upward
and remove it from the drive bay as shown in Figure 1.
1 Drive
2 Bracket Rails (2)
3 Screws (4)
3. Gently slide the drive into place until you hear a click or feel the drive securely installed.
4. Connect the power and CDROM drive cables to the CDROM drive.
5. Check all cable connections, and fold cables out of the way to provide airflow for the fan
and cooling vents.
6. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
Figure 1 YKE CDROM Drive Removal
3. Connect the power and CDROM drive cables to the back of the new CDROM drive.
4. Align the shoulder screws with the screw guides and slide the CDROM drive into the bay,
as shown in Figure 5, until it clicks into place.
3. Disconnect the power and CDROM drive cables from the back of the CDROM drive.
Replacement
1. Unpack the drive and prepare it for installation.
NOTE: Check the documentation that accompanied the drive to verify that the drive is
configured for your computer. If you are installing an IDE drive, configure the drive for the
cable select setting.
2. Remove the three shoulder screws from the existing CDROM drive and insert the screws Figure 5 YKE-N/FRX/LVX/UXC/UXC-N CDROM Installation
in the new CDROM drive as shown in Figure 4.
5. Check all cable connections, and fold cables out of the way to provide airflow for the fan
and cooling vents.
6. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
2. Slide down the optical-drive latch and push the optical drive from the front towards the
back of the computer.
3. Connect the data cable and power cable to the optical drive.
4. Reinstall the Front Bezel.
5. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
4. Slide up the optical-drive latch and then push the optical drive from the back towards the
front of the computer.
1 Card Cage
2 Tabs (2)
3 Slots (2)
1 Card Cage
2 Handle
Replacement
1. Replace the card cage:
Replacement
1. Replace the card cage:
a. Align the tabs in the side of the card cage with the slots on the side of the computer
as shown in Figure 4.
4. Remove the mounting screw that secures the I/O panel to the controller and remove the I/
O panel from the controller.
Replacement
1. Insert the I/O Panel into the controller and secure the panel to the controller with the
screw.
2. Reconnect all I/O Panel cables.
3. Reconnect the Hard Disk Drive data cable. See REP 1.3 Hard Disk Drive for the location
of the cable.
4. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
1 Securing Screw
2 I/O Panel
3 I/O Cable Connector
4 I/O Connector Pull-loop
4. Gently rotate and slide the I/O Panel away from the computer.
5. Slide the Input/Output panel towards the right of the system to release from chassis.
4. Remove the screw that secures the Input/Output panel to the chassis.
1. Insert the I/O Panel into the controller and secure the panel to the controller with the
screw.
2. Reconnect the I/O Cable to the I/O Panel.
3. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
NOTE: See the documentation that came with the card for information on configuring the
card, making internal connections, or otherwise customizing it for your computer.
2. Press the lever on the retention arm and raise the retention arm Figure 1.
3. Grasp the 6622 Interface PWB by its top corners, and ease it out of its connector.
NOTE: The 6622 Interface PWB must be inserted in the slot shown in Figure 2.
2. Lower the retention arm and press it into place, securing the 6622 Interface PWB in the
slot.
3. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
1 Card
2 Retention Latch
3 System Board Connector
4 Release Tab
NOTE: See the documentation that came with the card for information on configuring the
card, making internal connections, or otherwise customizing it for your computer.
2. Press the lever on the retention arms and raise the retention arms for the RS-232 PCI
Serial PWB and the additional Ribbon Cable Port Connector (Figure 1).
Ribbon Cable Connector
3. Disconnect the ribbon cable from the RS-232 PCI Serial PWB.
4. Grasp the RS-232 PCI Serial PWB by its top corners, and ease it out of its connector.
NOTE: The RS-232 PCI PWB must be inserted in the slot shown in Figure 2.
2. Insert the Ribbon Cable Port Connector into the card connector as shown in Figure 2.
3. Lower the retention arms and press them into place, securing the RS-232 PCI Serial
PWB and the Ribbon Cable Port Connector in their respective slots.
4. Connect the ribbon cable on the Ribbon Cable Port Connector to the RS-232 PCI Serial
PWB.
5. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
1 Card
2 Retention Latch
3 System Board Connector
4 Release Tab
5. Pry the thermal sensor away from the power supply and remove from the chassis.
Replacement
1. Secure the thermal sensor to the power supply.
2. Thread the thermal-sensor cable into the chassis clip.
3. Connect the thermal-sensor cable to the system board.
Figure 2 Unthread Thermal Sensor Cable 4. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
Replacement
1. Secure the thermal sensor to the front chassis.
2. Thread the thermal-sensor cable into the chassis clip.
3. Connect the thermal-sensor cable to the system board.
4. Reinstall the Front Bezel.
Figure 1 Disconnect Thermal Sensor Cable 5. Perform the replacement procedure in REP 1.1 to close the Controller Cover.
The Parts List section identifies all part numbers and the corresponding location of all spared R/E Reduction/Enlargement
subsystem components. REF: Refer to
SCSI Small Computer Systems Interface
Organization W/ With
Parts Lists W/O Without
Each item number in the part number listing corresponds to an item number in the related
illustration. All the parts in a given subsystem of the machine will be located in the same Table 2
illustration or in a series of associated illustrations.
Operating Companies
Electrical Connectors and Fasteners Abbreviation Meaning
This section contains the illustrations and descriptions of the plugs, jacks, and fasteners used
AO Americas Operations
in the machine. A part number listing of the connectors is included.
NASG - US North American Solutions Group - US
Common Hardware NASG - North American Solutions Group - Can-
The common hardware is listed in alphabetical order by the letter or letters used to identify Canada ada
each item in the part number listing and in the illustrations. Dimensions are in millimeters XE Xerox Europe
unless otherwise identified.
Symbology
Part Number Index
Symbology used in the Parts List section is identified in the Symbology section.
This index lists all the spared parts in the machine in numerical order. Each number is followed
by a reference to the parts list on which the part may be found. Service Procedure Referencing
If a part or assembly has an associated repair or adjustment procedure, the procedure number
Other Information will be listed at the end of the part description in the parts lists e.g. (REP 5.1, ADJ 5.3)
Abbreviations
Abbreviations are used in the parts lists and the exploded view illustrations to provide
information in a limited amount of space. The following abbreviations are used in this manual:
Table 1
Abbreviation Meaning
A3 297 x 594 Millimeters
A4 210 x 297 Millimeters
A5 148 x 210 Millimeters
AD Auto Duplex
AWG American Wire Gauge
EMI Electro Magnetic Induction
GB Giga Byte
KB Kilo Byte
MB Mega Byte
MM Millimeters
MOD Magneto Optical Drive
NOHAD Noise Ozone Heat Air Dirt
PL Parts List
P/O Part of
Brackets
A bracket is used when an assembly or kit is spared, but is not shown in the illustration. The
item number of the assembly or kit precedes the bracket; the item numbers of the piece parts
follow the bracket.
Tag
The notation "W/Tag" in the parts description indicates that the part configuration has been
updated. Check the change Tag index in the General Information section of the Service Data
for the name and purpose of the modification.
In some cases, a part or assembly may be spared in two versions: with the Tag and without the
Tag. In those cases, use whichever part is appropriate for the configuration of the machine on
which the part is to be installed. If the machine does not have a particular Tag and the only
replacement part available is listed as "W/Tag," install the Tag kit or all of the piece parts. The
Change Tag Index tells you which kit or piece parts you need.
Whenever you install a Tag kit or all the piece parts that make up a Tag, mark the appropriate
number on the Tag matrix.
Figure 3 Entire Drawing With Tag Symbol Figure 4 Entire Drawing Without Tag Symbol
8
6
1
5
NOTE: The Power Switch light will extinguish when the controller shuts down.
If after 30 seconds the controller Power Switch light remains ON, perform a Forced Shut-
down to force the controller to power down.
NOTE: The Power Switch light will extinguish when the controller shuts down.
If after 30 seconds the controller Power Switch light remains ON, perform a Forced Shut-
down to force the controller to power down.
NOTE: In the following procedure, if either the Login or Password are incorrect, the message
Connect the laptop PC to the controller as follows:
“Login incorrect” will be displayed.
1. Power up the laptop PC. NOTE: In the following steps, both the Login string and Password string are case sensitive.
2. Connect one end of a DB-9 female-to-female (null modem) serial cable to the debug
1. At the Login prompt type service then press <ENTER>.
SERIAL port on the controller and connect the other end to the serial connector on the
Laptop PC. 2. At the Password prompt, type the 6789 then press <ENTER>.
3. Insert the Service Tools CD into the laptop PC CDROM drive. Once logged in to the system, the prompt will change to the following service prompt:
4. Launch Window Explorer and select G:\. If G:\ is not the drive letter of your laptop PC [service@Accxes /home/accxes]%
CDROM drive, then substitute the drive letter for your laptop PC CDROM drive. Service Logout
a. For Service Tools CD version 13.0 and above: In the root directory of the CDROM, The following procedure will log the service technician out of the Accxes controller.
double-click the “Putty.exe” file. This will launch the terminal emulation program
Putty. 1. At the System prompt type exit, then press <ENTER>.
b. For Service Tools CD verions 12.7 and below: In the root directory of the CDROM,
double-click the “Putty.zip” file. In the zip file window, double-click the “Putty.exe” file.
This will launch a Putty configuration screen.
5. On the Putty configuration screen, under “Specify the destination you want to connect to”
click the serial radio button then click the OPEN button. This will open a Putty terminal
emulation window.
6. Perform Controller Shutdown to power down the controller, then press the Power Switch
on the controller front panel to power up the controller.
Item Specification
Type 667-MHz DDR2 SDRAM
Memory connectors 4
Memory capacities 256-MB, 512-MB, 1-GB (FRX standard), or 2-GB non-ECC
Table 2 Controller Information Hard-drive access light Blinking Blue - indicates that the computer is reading/writing
from the hard drive.
Item Specification Link light solid green indicates network connection.
Chipset Intel 6 Series Express Link integrity light (on green light for 10-Mb operation; orange light for 100-Mb opera-
Data bus width 64 bits integrated network tion; yellow light for a 1000-Mb (1-Gb) operation
Address bus width 32 bits adapter)
DMA channels 8 Activity light (on inte- yellow blinking light
grated network
Interrupt levels 24
adapter)
BIOS chip (NVRAM) 64-Mb
Diagnostic lights four lights on the front panel
NIC integrated network interface capable of 10/100/1000 communica-
tion Standby power light AUX_PWR on the system board
Controllers 3 SATA controllers
Bus type PCI 2.3 Table 6 Power Supply
PCI Express 2.0 Item Specification
SATA 1.0a and 2.0 Type DC
USB 2.0
Wattage 250 W
PCI Connector 4
Heat dissipation 1312 BTU/hr
Drives one eSATA drive (optional)
Voltage Fixed-voltage power supply.
one 3.5-inch bay (Hard Disk)
one 5.25-inch bay (DVD) Input power: 100 to 240 VAC at 50/60 Hz; 4.4A
Power Supply Diag- Indicates operability of the Power Supply. See Diagnostic
Table 3 Microprocessor Specifications nostic Light Lights.
Backup battery 3-V CR2032 lithium coin cell
Item Specification
Microprocessor type Intel Core I3 Series Table 7 Environmental Specifications
Internal Cache Up to 8 meg Item Specification
Controller, OS Install / Recovery CD, Accxes Application Find the Accxes V12.7 row. Compatible CD versions are 4.0, 4.1, and 4.2
October 2011
Look in the upper half of the table above 4.0, 4.1, or 4.2 to see that all hardware versions are
From the “OS Install / Recovery CD Version” row, look in the rows below to see whether the CD supported, only if CD 4.2 is used. If either CD 4.0 or 4.1 are used, the UXC controller is not
version will work on a specific Accxes hardware configuration supported.
From the “OS Install / Recovery CD Version” row, look in the rows below to see compatible
Accxes versions
1. At the Touch Screen User Interface, press the Machine Information button.
2. Press the Print Reports tab.
3. Select the desired test print.
Configuration Test Print Contents
The test print is useful for verifying controller and job setups and may be used by the customer
and service engineers. The following paragraphs give an outline of the test print data blocks to
aid both the customer and service engineer to use the document effectively. Such use of the
test print to verify job setups will assist in avoiding service calls. Creating the test print verifies
that the controller and printer are functional. The information is printed in blocks as explained in
the following. The various blocks contain information to verify setups for jobs, network
addresses, emulation modes, etc.
Communication Parameters
This section describes the current state of all input ports, the network addresses, and descrip-
tions where appropriate.
Scanner Configuration
This section describes the configuration of the scanner components, depending on the printer
model. Information listed includes firmware versions, scanner type, scanner hardware
address, and scanner license.
System Settings
This block prints the current setups for all the emulations, and the various options available for
each of the emulations.
Processing Defaults
This prints the current setups affecting the processing of prints such as number of copies, job
priority, media source and type, print orientation and scaling.
PostScript Settings
This test print describes the PostScript version level of the Adobe driver. Figure 2 Sample Printer Configuration Test Print
Diagnostic pages are printed using current settings with the following exceptions:
If the screen fails to return to the boot: prompt after 10 minutes, perform the Media Check a. If the LVX controller serial number is LVX151043 or above, do nothing and proceed
procedure to test the software media: to the next step.
b. If the LVX controller serial number is below LVX151043 you must perform the Inte-
5. Once the Putty terminal emulation window returns to the boot: prompt, remove the Free-
grated Audio Enablement procedure to enable integrated audio on the controller.
Flow Accxes Install/Recovery CD from the CD tray and close the tray.
Once the integrated audio is enabled, proceed to the next step.
NOTE: In the following step, the controller may take approximately 10 - 15 minutes to 12. Assist the customer with installing the appropriate Accxes Client Tools (Win 2K, Win XP)
boot up. During this time, the Accxes software is configuring “temp” files that are used and the Windows print drivers on One customer PC following the step-by-step introduc-
during normal operation. tions in the client software user manual.
6. Press and release the Power Switch on the front panel to power down the controller then 13. Assist the customer in sending a test plot of the appropriate format (Reference the Xerox
press it again to power up the controller. Continue once you see the following message: Configuration and Implementation worksheet for the correct file format) to the printer
Exiting BOOT_Linux with success on the Putty terminal emulation window. using Accxes Client Tools, Document Submit. See the FreeFlow Accxes Service Tools CD
for sample files.
NOTE: When upgrading the controller firmware to the printer specific firmware, the printer
14. If a scanner is attached to the controller, make a test scan of the 082E5980 test pattern.
must be connected to the controller.
15. Complete the customer operator training per the customer training checklist.
7. Perform Upgrading the Controller Firmware to upgrade the controller firmware to the 16. Provide the customer with the 1-800 telephone number for the Welcome Center. Contact
printer specific firmware. Xerox Professional Services System Analyst noted on the Xerox Configuration and Imple-
8. If the controller is to be connected to the network, go to: mentation worksheet to advise that the hardware installation is complete for scheduling
• Connecting to a Network - 88xx/510 professional services.
• Connecting to a Network - 721p
• Connecting to a Network - 6030/6050
• Connecting to a Network - 6050A
• Connecting to a Network - 6204/6604/6605
• Connecting to a Network - 6279
• Connecting to a Network - 6622
• Connecting to a Network - 7142
NOTE: Feature keys such as Job Accounting, Scan-to-Net, and PostScript must be
applied. Print Activation is required for 6030/6050 printer only. OS Enablement Key is
required for all YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0 Controllers.
NOTE: The Printer Activation Key for the 6030/6050 can not be loaded until the 6030/
6050 specific firmware is loaded.
NOTE: The PostScript Feature Key can not be loaded until the appropriate IOT Accxes
Firmware is loaded. PostScript keys are IOT dependent. There is no PostScript key for a
stand-alone controller. Any PostScript key you try to send to a stand-alone controller will
be rejected.
NOTE: All software keys should be installed after Upgrading the Controller Firmware.
Stand-alone Controllers may not accept keys.
NOTE: In the following step, the controller may take approximately 10 minutes to boot up.
During this time, the Accxes software is configuring “temp” files that are used during nor-
mal operation.
7. Press and release the Power Switch on the front panel to power down the controller then
press it again to power up the controller. Continue once you see the following message:
Exiting BOOT_Linux with success.
Prerequisite
The following items are required to perform this procedure:
NOTE: In the following step, once the test is complete do not press the space bar or this
will start a non-Accxes GNU/Linux installation.
8. Once the test completes, the “Media Check Results” screen appears. The status should
read “Pass”. If not, it is likely that the media is bad. Order new media and repeat this test
on the new media before continuing with the Software Install / Recovery.
9. Remove the FreeFlow Accxes Install/Recovery CD from the CD tray and close the CD
tray.
10. Perform the Controller Shutdown to power down the controller.
11. Power up the controller.
NOTE: When using ifShow to verify an IPV6 connection, receiving either a “Scope:Site”
or a “Scope:Global” indicates that the controller has an IPV6 connection.
NOTE: When using ifShow to verify an IPV6 connection, receiving either a “Scope:Site”
or a “Scope:Global” indicates that the controller has an IPV6 connection.
1. Contact the customer’s system administrator to determine the type of network that the
customer is using. Obtain the required network information from the system administrator
for the type of network in use. For IPV4 static addressing, you will need an IP Address, a
gateway, and a subnet mask. For a DDNS network, you will need a DNS Name.
2. Connect the YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0 controller to the customer’s net-
work.
3. If the customer’s network configuration is:
a. IPV4 Static Addressing
i. Using the YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0 controller’s customer
assigned IP address, gateway, and subnet mask information, perform Setting
IP Address Using ipset Command procedure.
b. IPV6 Auto Configuring
i. If the customer is using an IPV6 IP Address protocol, the controller will auto-
matically detect and configure IPV6 server operation.
NOTE: When using ifShow to verify an IPV6 connection, receiving either a “Scope:Site”
or a “Scope:Global” indicates that the controller has an IPV6 connection.
1. Contact the customer’s system administrator to determine the type of network that the
customer is using. Obtain the required network information from the system administrator
for the type of network in use. For IPV4 static addressing, you will need an IP Address, a
gateway, and a subnet mask. For a DDNS network, you will need a DNS Name.
2. Connect the YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0 controller to the customer’s net-
work.
3. If the customer’s network configuration is:
a. IPV4 Static Addressing
i. Using the YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0 controller’s customer
assigned IP address, gateway, and subnet mask information, perform Setting
IP Address Using ipset Command procedure.
b. IPV6 Auto Configuring
i. If the customer is using an IPV6 IP Address protocol, the controller will auto-
matically detect and configure IPV6 server operation.
NOTE: When using ifShow to verify an IPV6 connection, receiving either a “Scope:Site”
or a “Scope:Global” indicates that the controller has an IPV6 connection.
1. Contact the customer’s system sdministrator to determine the type of network that the
customer is using. Obtain the required network information from the system administrator
for the type of network in use. For IPV4 static addressing, you will need an IP Address, a
gateway, and a subnet mask. For a DDNS network, you will need a DNS_Name.
2. Connect the YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0 controller to the customer’s net-
work.
3. If the customer’s network configuration is:
a. IPV4 Static Addressing
i. Using the YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0 controller’s customer
assigned IP address, gateway, and subnet mask information, perform Setting
IP Address Using ipset Command procedure.
b. IPV6 Auto Configuring
i. If the customer is using an IPV6 IP Address protocol, the controller will auto-
matically detect and configure IPV6 server operation.
NOTE: When using ifShow to verify an IPV6 connection, receiving either a “Scope:Site”
or a “Scope:Global” indicates that the controller has an IPV6 connection.
1. Contact the customer’s system sdministrator to determine the type of network that the
customer is using. Obtain the required network information from the system administrator
for the type of network in use. For IPV4 static addressing, you will need an IP Address, a
gateway, and a subnet mask. For a DDNS network, you will need a DNS_Name.
2. Connect the UXC/UXC-N/DA0 controller to the customer’s network.
3. If the customer’s network configuration is:
a. IPV4 Static Addressing
i. Using the UXC/UXC-N/DA0 controller’s customer assigned IP address, gate-
way, and subnet mask information, perform Setting IP Address Using ipset
Command procedure.
b. IPV6 Auto Configuring
i. If the customer is using an IPV6 IP Address protocol, the controller will auto-
matically detect and configure IPV6 server operation.
NOTE: When using ifShow to verify an IPV6 connection, receiving either a “Scope:Site”
or a “Scope:Global” indicates that the controller has an IPV6 connection.
NOTE: When using ifShow to verify an IPV6 connection, receiving either a “Scope:Site”
or a “Scope:Global” indicates that the controller has an IPV6 connection.
To monitor the upgrade process, establish a Serial Connection with the YKE/YKE-N/FRX/LVX/ 9. Select the file and click Open.
UXC/UXC-N/DA0 Controller. If a problem occurs during the upgrade process, an error mes- 10. When the upgrade file displays in the 'Select the file to upload' window, click the Upload
sage may be displayed in on the Laptop PC. Refer to Error Messages in Section 1 of this man- button.
ual to isolate the problem. 11. Either the Printer Control Panel or the Scanner Control Panel will display the message
'Update in Progress. Do Not Power Off.’
Using the Web Print Management Tool
1. If you are upgrading the firmware on an existing FreeFlow Accxes Controller, perform the NOTE: Both the Printer Control Panel or the Scanner Control Panel will only display the
Saving FreeFlow Accxes Parameters to a USB Memory Stick procedure to save various message 'Update in Progress. Do Not Power Off.’ if those devices are present. If this is
a new install, the Printer Control Panel and the Scanner Control Panel will remain blank.
customer controller parameters prior to the upgrade. If this is a new installation, proceed
to step 2. NOTE: If the 'Update in Progress. Do Not Power Off.’ message is not displayed, verify
2. Connect an Ethernet Crossover Cable between the NIC on the Laptop PC and the net- that the firmware you are attempting to upload matches the printer connected to the con-
work connection on the controller. troller.
3. Configure the Laptop PC IP address to communicate with the controller. If the customer’s
12. When the upgrade process has been completed, the printer will print out a 'Firmware
network configuration is:
Update' report for your review.
a. IPV4 Static Addressing 13. At the browser:
i. If this is a new installation the controller default IP Address is 13.240.20.38. In • For FreeFlow Accxes Versions 11.x and below, return to the Printer Defaults page
this case, you would use 13.240.20.39 as the Laptop PC IP address to commu- and click the Refresh icon at the top of the browser. This will update the Printer
nicate with the controller.
Defaults page and display the new firmware version.
If this is a controller that is already installed, use the controller’s customer • For FreeFlow Accxes Version 12.0 and above, click Configuration > Details and ver-
assigned IP address value plus 1 (increase the 4th octet number of the IP ify the software version.
address by 1) as the Laptop PC IP address to communicate with the controller.
14. You can now close (exit) the web browser.
NOTE: Both the Printer Control Panel or the Scanner Control Panel will only
display the message 'Update in Progress. Do Not Power Off.’ if those
devices are present.
NOTE: If the 'Update in Progress. Do Not Power Off.’ message is not dis-
played, verify that the firmware you are attempting to upload matches the
printer connected to the controller.
ix. When the upgrade process has been completed, the printer will print out a
'Firmware Update' report for your review.
x. You can now close (exit) the DST.
b. IPV6 Auto Configuring
i. Start the Document Submission Tool on the PC.
ii. Select the Device Manager tab.
iii. Click the Create New Device button.
iv. Under Network, enter the “Device Name” and click the “DNS” button.
v. Verify that the “IP Address” field is automatically filled in with the IPV6 address
of the target printer. If not, verify that the “Device Name” is correct with the cus-
tomer’s system administrator.
NOTE: For systems using the Touch Screen UI, you must first disconnect the Touch Screen UI
VGA connector from the Dell in order to connect the VGA monitor to the Dell.
NOTE: In the following step, if the Dell screen does not appear within 5 seconds, check
the video connection and the monitor power.
NOTE: In the following step, you must press the F2 key when the Dell screen appears in
order to enter the BIOS Setup screen. If the BIOS Setup screen does not appear within
15 seconds, check the Keyboard connection. Once the Dell screen disappears, pressing
F2 will have no effect.
2. Power up the controller. As the controller boots, press F2 at the Dell Screen to enter the
BIOS Setup Screen.
3. At the BIOS Setup Screen:
a. Scroll to Maintenance.
b. Press <ENTER>. select Load Defaults.
c. Scroll to Load Defaults.
d. Select Continue.
e. Press <ENTER> twice.
f. Press <ESC>.
g. Select Save/Exit.
h. Press <ENTER>. This will reboot the controller.
4. As the controller boots, press F2 at the Dell Screen to enter the BIOS Setup screen.
5. At the BIOS Setup screen, scroll to System > Date/Time. Follow the directions at the bot-
tom of the screen to set the system data and time.
2. Power up the controller. As the controller boots, press F2 at the Dell Screen to enter the
BIOS Setup Screen.
3. At the BIOS Setup Screen:
a. Press the <TAB> key twice to highlight the Unlock button.
b. Press <ENTER>.
c. Enter 6789 at the keyboard and press <ENTER>.
d. Press the <TAB> key twice to highlight the Load Defaults button.
e. Press <ENTER> twice.
4. At the BIOS Setup screen, use the arrow keys to scroll to Drives and press <ENTER>.
a. Use the arrow keys to scroll to Diskette Drive and press the <TAB> key.
b. Press <ENTER>.
c. Press the <TAB> key 4 times to get back to the main list.
5. At the BIOS Setup screen, use the arrow keys to scroll to System Configuration and
press <ENTER>.
a. Use the arrow keys to scroll to Serial Port #1 and press the <TAB> key.
b. Use the arrow keys to scroll to COM1 and press <ENTER>.
c. Press the <TAB> key 4 times to get back to the main list.
6. At the BIOS Setup screen, use the arrow keys to scroll to Performance and press
<ENTER>.
a. Use the arrow keys to scroll to HDD Acoustic Mode and press the <TAB> key.
b. Use the arrow keys to scroll to Performance and press <ENTER>.
c. Press the <TAB> key 4 times to get back to the main list.
7. At the BIOS Setup screen, use the arrow keys to scroll to Security and press <ENTER>.
a. Use the arrow keys to scroll to Password Changes and press the <TAB> key.
b. Press <ENTER> to uncheck the box.
c. Press the <TAB> key 4 times to get back to the main list.
8. At the BIOS Setup screen, use the arrow keys to scroll to Chassis Instusion and press
the <TAB> key.
a. Use the arrow keys to scroll to Disable and press <ENTER>.
b. Press the <TAB> key 4 times to get back to the main list.
9. At the BIOS Setup screen, use the arrow keys to scroll to Power Management and press
<ENTER>.
a. Use the arrow keys to scroll to AC Recovery and press the <TAB> key.
b. Use the arrow keys to scroll to Power ON and press <ENTER>.
c. Press the <TAB> key 4 times to get back to the main list.
NOTE: In the following step, if the Dell screen does not appear within 5 seconds, check
the video connection and the monitor power.
NOTE: In the following step, you must press the F12 key when the Dell screen appears in
order to enter the One-time Boot Menu. If the Options screen does not appear within 15
seconds, check the Keyboard connection. Once the Dell screen disappears, pressing F12
will have no effect.
2. Power up the controller. As the controller boots, press F12. The One-Time Boot Menu
appears.
3. Use the Up/Down arrows to scroll to BIOS Setup and press <Enter>.
4. At the BIOS Setup Screen:
a. Scroll to Maintenance.
b. With Maintenance highlighted, select Unlock.
c. In the Setup Unlock window, type 6789 and select OK. The Load Default button
appears.
d. Select Load Default and OK.
e. Select Apply and Exit. The controller will reboot.
5. As the controller boots, press F12 to access the Dell Setup Options.
6. Scroll to BIOS Setup and press <Enter>.
7. At the BIOS Setup screen, scroll to General > Date/Time.
a. Select Unlock.
b. In the Setup Unlock window, type 6789 and select OK.
c. Set the correct time and select Apply.
8. At the BIOS Setup screen, scroll to General > Boot Sequence.
a. Move the USB Storage Device to the number one position in the Boot Sequence list
and select Apply.
9. At the BIOS Setup screen, scroll to System Configuration and press <ENTER>.
a. Scroll to Serial Port.
b. Ensure that COM1 is selected. If it is not, select COM1 and select Apply.
10. At the BIOS Setup screen, scroll to Security and press <ENTER>.
a. Scroll to Password Change.
b. Uncheck Allow Non-Admin Password Changes and select Apply.
11. At the BIOS Setup screen, scroll to Power Management and press <ENTER>.
a. Scroll to AC Recovery.
b. Select Power On and Apply.
12. At the BIOS Setup screen, scroll to Post Behavior and press <Enter>.
a. Scroll to Keyboard Errors and uncheck Enable Keyboard Error Detection to set
keyboard errors to Do Not Report.
13. Select Exit and Yes.
14. This will reboot the controller. The BIOS is now fully restored to its original settings.
Prerequisite
The following items are required to perform this procedure:
1. VGA Monitor
2. Keyboard with a USB connector
NOTE: For systems using the Touch Screen UI, you must first disconnect the Touch Screen UI
VGA connector from the Dell in order to connect the VGA monitor to the Dell.
Procedure
1. Connect the VGA Monitor and Keyboard to the controller. The Keyboard can be attached
to any USB port.
NOTE: In the following step, if the Dell screen does not appear on the printer touch-
screen monitor, within 5 seconds, check the USB video connection and the monitor
power.
NOTE: In the following step, you must press the F2 key when the Dell screen appears, on
the touch screen monitor, in order to enter the BIOS Setup screen. If the BIOS Setup
screen does not appear within 15 seconds, check the USB Keyboard connection. Once
the Dell screen disappears, pressing F2 will have no effect.
2. Power up the controller. As the controller boots, press F2 at the Dell Screen to enter the
BIOS Setup Screen.
3. At the BIOS Setup Screen:
a. Scroll to Onboard Services.
b. Press <ENTER>.
c. Scroll to Integrated Audio.
d. Press <ENTER>.
e. Use the Left/Right Arrows keys to highlight ON.
f. Press <ENTER>.
g. Press <ESC>.
h. Select Save/Exit.
i. Press <ENTER>. This will reboot the controller. Integrated Audio is now enabled on
the LVX controller.
NOTE: The ipset command can only be used to set the IP address for the IPV4 protocol.
Prerequisite
The following items are required to perform this procedure:
NOTE: You must be logged into the Accxes application in order to run ipset.
Procedure
1. Enter Controller Diagnostics by using the Serial Connection procedure in Section 6.
2. Use the Service Login procedure to login to the Accxes software.
3. At the service prompt, type ipset address gateway subnet mask, then press
<ENTER>. The screen will scroll one of two series of messages:
If Accxes is not running:
[service@Accxes /home/accxes]% ipset 13.136.199.163 13.136.199.1 255.255.255.0
Accxes is not running, configuring network paramenters directly
Using IP Config: static
Using IP Address: 13.136.199.163
Using Gateware: 13.136.199.1
Using Netmask: 255.255.255.0
Using Link: Auto
[service@Accxes /home/accxes]%
If Accxes is running:
[service@Accxes /home/accxes]% ipset 13.141.54.65 13.141.54.1 255.255.255.0
(t2396195760: tPsmTask): <configEthernet> calling: networkConfig.pl static 13.141.54.65
13.141.54.1 255.255.255.0
(t2396195760: tPsmTask): <configEthernet> system call complete
[service@Accxes /home/accxes]% (t2396195760: tPsmTask): Saving user default setu
p #0
NOTE: IP address changes take within 60 seconds. Rebooting Accxes is not required.
NOTE: Once ipset completes, you can use Viewing IP Address Using ifShow Com-
mand or Viewing Network Configuration Using netShow Command to verify the new net-
work parameters.
Prerequisite
The following items are required to perform this procedure:
NOTE: You must be logged into the Accxes application in order to run dhcpSet.
NOTE: IP address changes take within 60 seconds. Rebooting Accxes is not required.
NOTE: Once dhcpSet completes, you can use Viewing IP Address Using ifShow Com-
mand to verify the new network parameters.
Prerequisite
The following items are required to perform this procedure:
NOTE: You must be logged into the Accxes application in order to run dhcpSet.
5. At the service prompt, type dhcpSet DNS_NAME then press <ENTER>. The screen will
scroll the following message:
NOTE: In the example below, the DNS_NAME used is 6204printer. You can obtain a
DNS_NAME for the customer’s printer from the Customer Network Administrator
NOTE: Once dhcpSet completes, you can use Viewing IP Address Using ifShow Com-
mand to verify the new network parameters.
NOTE: ifShow does not display the Gateway Address or the speed/duplex settings. Go to
Viewing Network Configuration Using netShow Command to display this information.
Prerequisite
The following items are required to perform this procedure:
NOTE: You must be logged into the Accxes application in order to run ifShow.
Procedure
1. Enter Controller Diagnostics by using the Serial Connection procedure in Section 6.
2. Use the Service Login procedure to login to the Accxes software.
3. At the service prompt, type ifShow, then press <ENTER>. The following is an example of
the information that will be displayed:
Prerequisite
The following items are required to perform this procedure:
Procedure
1. Enter Controller Diagnostics by using the Serial Connection procedure in Section 6.
2. Use the Service Login procedure to login to the Accxes software.
3. At the service prompt, type one of the commands in Table 1, then press <ENTER>.
NOTE: Use Viewing Network Configuration Using netShow Command to verify the new
settings.
The purpose of the netShow command is to view the Ethernet settings on the YKE/YKE-N/ gateway=13.136.199.1 The IP Address of the gateway used by the YKE/YKE-N/
FRX/LVX/UXC/UXC-N/DA0 Controller including IP parameters and speed/duplex settings. FRX/LVX/UXC/UXC-N/DA0 Controller.
netShow does not display the extra information seen when using ifShow. ip=13.136.199.163 The IP Address of the YKE/YKE-N/FRX/LVX/UXC/UXC-N/
DA0 Controller.
Prerequisite netmask=255.255.255.0 The Netmask of the YKE/YKE-N/FRX/LVX/UXC/UXC-N/
The following items are required to perform this procedure: DA0 Controller.
speed=100 The speed (1000/100/10) in Mega-bits-per-second (Mbps)
1. Serial null modem cable of the Accxes network connection. This setting is negotiated
2. Laptop PC with a serial port (if autoreg=on) or specified directly using netSet com-
mands.
NOTE: You must be logged into the Accxes application in order to run netShow.
Procedure
1. Enter Controller Diagnostics by using the Serial Connection procedure in Section 6.
2. Use the Service Login procedure to login to the Accxes software.
3. At the service prompt type netShow, then press <ENTER>. The following is an example
of the information that will be displayed. Table 1 describes each parameter.
NOTE: netShow does not shown whether the Ethernet interface is up. Use Viewing IP
Address Using ifShow Command to interface information.
Prerequisite
The following items are required to perform this procedure:
NOTE: Ensure that the customer is not sending any print jobs, and that the print queue is
empty.
NOTE: After saving the parameters, do not change the directory structure on the USB memory
stick. This structure will be used to restore the parameters.
NOTE: The controller must have FreeFlow Accxes version 11.1 or higher.
Procedure
1. Disconnect the network cable from the FreeFlow Accxes Controller.
2. Install the USB Memory Stick into any available USB port on the FreeFlow Accxes Con-
troller.
3. Enter Controller Diagnostics by using the Serial Connection procedure in Section 6.
4. Use the Service Login procedure to login to the Accxes software.
5. At the service prompt type killAccxes, then press <ENTER>. This will shutdown the
FreeFlow Accxes application.
6. At the service prompt type saveSetup, then press <ENTER>. This will save the printer
setup parameters.
7. At the service prompt type savePOM, then press <ENTER>. This will save the Printer
Object Manager data set by the user such as raster stamps, fonts, pen palettes, and
labels.
8. At the service prompt type saveJA, then press <ENTER>. This will save the Job
Accounting Data.
9. Remove the USB Memory Stick from the FreeFlow Accxes Controller.
10. Reconnect the network cable and reboot the controller.
NOTE: The USB Memory Stick will contain a directory called Accxes. In this directory,
there will be another directory named with some letters and numbers (this is the service
tag for the Dell Computer). Under the service tag directory, there will be three directories:
JA, PomData, and PSM. These directories contain the saved data corresponding to the
data saved in the previous steps.
Prerequisite
The following items are required to perform this procedure:
NOTE: Ensure that the customer is not sending any print jobs, and that the print queue is
empty.
NOTE: The controller must have FreeFlow Accxes version 11.1 or higher.
Procedure
1. Disconnect the network cable from the FreeFlow Accxes Controller.
2. Install the USB Memory Stick into any available USB port on the FreeFlow Accxes Con-
troller.
3. Enter Controller Diagnostics by using the Serial Connection procedure in Section 6.
4. Use the Service Login procedure to login to the Accxes software.
5. At the service prompt type killAccxes, then press <ENTER>. This will shutdown the
FreeFlow Accxes application.
6. At the service prompt type restoreSetup, then press <ENTER>. This will restore the
printer setup parameters.
7. At the service prompt type restorePOM, then press <ENTER>. This will restore the
Printer Object Manager data.
8. The following message will appear: “Printer Objects will be overwritten, are you sure (Y/
N)?” Select “Y”.
9. At the service prompt type restoreJA, then press <ENTER>. This will restore the Job
Accounting Data.
10. The following message will appear: “Accounting Data will be overwritten, are you sure (Y/
N)?” Select “Y”.
11. Remove the USB Memory Stick from the FreeFlow Accxes Controller.
12. Reconnect the network cable and reboot the controller.
Prerequisite
The following items are required to perform this procedure:
NOTE: Ensure that the customer is not sending any print jobs, and that the print queue is
empty.
NOTE: The controller must have FreeFlow Accxes version 11.1 or higher.
Procedure
1. Disconnect the network cable from the FreeFlow Accxes Controller.
2. Install the USB Memory Stick into any available USB port on the FreeFlow Accxes Con-
troller.
3. Enter Controller Diagnostics by using the Serial Connection procedure in Section 6.
4. Use the Service Login procedure to login to the Accxes software.
5. At the service prompt type enableAutoSaveLogs, then press <ENTER>. The following
will be displayedon the screen:
Auto-Save-Logs has been ENABLED.
Logs will be saved after reboots..
6. Reboot the controller and wait for the controller to fully initialize and be ready to print.
7. Remove the USB storage device.
8. Insert the USB storage device into another computer.
9. Locate the “Accxes” folder on the USB storage device.
10. Locate a folder with the hardward ID of the device in the “Accxes”folder.
11. Locate the “debug logs” folder in the hardware ID folder.
12. Inside the “debug logs” folder is date/time stamped zip file of the logs.
13. To disable Auto Save Logs, at the service prompt type disableAutoSaveLogs, then
press <ENTER>. The following will be displayedon the screen:
Auto-Save-Logs have been DISABLED.
API - Application Program Interface: An interface used to communicate with a device or appli-
cation.
F
Fedora - The distribution of GNU/Linux used by Accxes.
B
FIFO - This acronym stands for First In, First Out It typically refers to a memory device.
Band - A horizontal strip of image data. This may refer to all color channels of the strip or only
one separation.
FINESS - This acronym stands for Fully Integrated and Networked Electronic Sub System.
This is the name of the controller that was replaced by Accxes.
BCM - Banded Compression Manager. Software in Accxes used for rendering.
Flash - A term used to refer to re-programmable ROM’s.
BIOS - Basic Input Output System.
FPGA - This acronym stands for Field Programmable Gate Array.
BOOTP - Bootstrap Protocol. Allows a device to obtain an IP address from a server on star-
tup. Similar to and usually superseded by DHCP. FRX - Product code for the third generation Accxes controller using GNU/Linux on a x86 pro-
cessor (Dell Optiplex 745).
C
CALS - Computer aided Acquisition and Logistics Support - a US government data format. A FTP - This acronym stands for File Transfer Protocol.
file format supported by Accxes.
Full Duplex - Data can be transmitted in two directions simultaneously.
CGM - Computer Graphics Metafile. A file format supported by Accxes.
G
CMYK - Cyan Magenta Yellow blacK; A subtractive color system used in ink jet printing. GNU/Linux - Open source PC operating system. Comes in many configuration called “distribu-
tions”.
D
DA0 - Product code for the seventh generation Accxes controller using GNU/Linux on a x86 H
processor (Dell Optiplex 790).
Half Duplex - Data can be transmitted in both directions, but not at the same time.
DDS - Digital Document System- A term used to describe a multifunction device (same as HFT - Product code for the last generation Accxes controller using VxWorks on a PowerPC
“Controller” or “RIP”).
processor. HFT controller preceeded the Dell based controllers.
Job Attribute - A set of job information 'tags’, that are associated with a job to identify activity PDF - Portable Document Format. Page description language created by Adobe.
and resource usage. Job Attributes make up the Job Record. Used in Accxes job Accounting.
PJL - This acronym stands for Page Control Language.
Job Log - The file maintained by the controller to record information and media usage activities
POM - This acronym stands for Printer Object Manager. This is software within Accxes that
associated with a job.
manages objects such as fonts, labels, stamps, media objects, printer palettes, and pen pat-
Job Record - The set of attributes that describe a job, appended to the Job Log File. terns.
MMU - This acronym stands for Memory Management Unit. RIP - This acronym stands for Raster Image Processor (see ESS).
N RLE - This acronym stands for Run Length Encoding. This is a type of compression scheme.
NIC - This acronym stands for Network Interface Card.
ROM - This acronym stands for Read Only Memory.
NIRS - This acronym stands for Navy Implementation for Raster Scanning. This is a file format
supported by Accxes. RTL This acronym stands for Raster Transfer Language. This is a file format Accxes supports.
O S
OCAD - Other CAD Data Format. SCSI - This acronym stands for Small Computer System Interface.
OCP - This acronym stands for Operator Control Panel. SDLC - Synchronous Data Link Protocol – a communications protocol used between the ESS
and the IOT in P199 standard.
ODIO - On Demand Image Ovewrite. An Accxes feature that performs a ‘one time’ overwrite of
the entire disk (compare with “IIO”). SIB - This acronym stands for Scanned Image Buffer. This is a temporary space where Accxes
stores scanned data.
P
SNMP This acronym stands for Simple Network Management Protocol.
PCI - Peripheral Component Interconnect bus (Intel).
T
TCP - Transmission Control Protocol. Enables two hosts to establish a connection and send/
receive data. TCP guarantees delivery of data and also guarantees that packets will be deliv-
ered in the same order in which they were sent.
TCP/IP - Combination of the TCP and IP protocols. Used on the Internet and in many other
networks. IP handles the addressing of devices; TCP handles the sequencing and delivery of
these packets to create a reliable connection between devices.
TRC - This acronym stands for Tone Response (sometimes Reproduction) Curve.
U
UXC - Product code for the fifth generation Accxes controller using GNU/Linux on a x86 pro-
cessor (Dell Optiplex 760).
UXC-N - Product code for the sixth generation Accxes controller using GNU/Linux on a x86
processor (Dell Optiplex 780).
V
VDS - Versatec Data Standard. Accxes supported file format.
VCGL - Versatec Color Graphics Language. This is an Accxes supported file format.
Y
YKE - Product code for the first generation Accxes controller using GNU/Linux on a x86 pro-
cessor (Dell GX280).
YKE-N - Product code for the second generation Accxes controller using GNU/Linux on a x86
processor (Dell GX520).
The commands and their definitions listed can be used in the Diagnostics mode when the ser- Command CD Version Description
vice PC is connected to the controller through the serial port. netSet10H All This utility will set the Ethernet device to 10Mbps, Half
Duplex. Changes will take effect immediately, no
NOTE: Unless otherwise mentioned, all utilities and commands are able to be run from the reboot is required.
'service' account. Some syntactical differences may occur if trying to run these commands as netSet100F All This utility will set the Ethernet device to 100Mbps,
'root'.
Full Duplex. Changes will take effect immediately, no
NOTE: These commands are case sensitive. reboot is required.
netSet100H All This utility will set the Ethernet device to 100Mbps,
Table 1 Interface Up/Down/Restore Switches Half Duplex. Changes will take effect immediately, no
reboot is required.
Command CD Version Description
netSetAuto All This utility will set the Ethernet device to auto-negoti-
disableEthernet All Will turn off the ethernet interface. No network com- ate speed and duplex. Changes will take effect imme-
munication with the controller will be possible until 1)
diately, no reboot is required. Note that 1000Mbps
enableEthernet is used or 2) system is restarted.
(gigabit ethernet) is only available with autonegotia-
enableEthernet All Will turn on the ethernet interface (default is ON). tion (can't be set explicitly).
ifRestore All Replaces existing ethernet configuration file with origi- netShow All This utility shall provide only the controller settings for
nal settings. This will cause ALL TCP/IP and ethernet IP Address, Gateway, netmask, autonegotiation,
settings to be restored to factory default. duplex, ipconfig (static vs. DHCP), and speed.
Example:
service@Accxes /home/accxes]% ipset
13.136.199.165 13.136.199.1 255.255.255.0
/debug
Stores Accxes debug log files.
/tpr2
Working directory for third party rendering engine that supports ACAD, OCAD, and RASTER
formats
/util1
Holds Accxes temp data.
GNU/Linux directories with Accxes/configuration content
There are some files that may need to be modified under specific circumstances. Do not mod-
/util2 ify anything in the following directories unless you know what you are doing:
/util3
Reserved for future use.
GNU/Linux Directories
In general, the top level GNU/Linux directories listed below should not be modified. Each of
these directories may contain many subdirectories.
/jsdb • /bin
2 3 4
5
2
Figure 3 UXC/UXC-N Back Panel
1 Card Slots
2 Back-panel Connectors
3 Power Connector 1
4 Padlock Ring
5 Cover Release Latch
Figure 4 UXC/UXC-N Back Panel - Built-in Self Test Switch
11 10 9 8
1 Parallel Connector
2 Serial Connector
3 Link Integrity Light
4 Network Adapter Connector
5 Network Activity Light
6 Line-out Connector
7 Line-in / Microphone Connector
8 USB 2.0 Connectors (6)
9 VGA Video Connector
10 eSATA Connector
11 DisplayPort Connector
1 Internal Speaker
2 Processor Connector (CPU)
3 Power Connector (12VPOWER)
4 Memory Module Connectors (DIMM_1, DIMM_2, DIMM_3,
DIMM_4)
5 Password Jumper
6 SATA Connectors (SATA1 and SATA0)
7 Front Panel Connectors
8 Power Connector
9 Intrusion Switch Connector
10 Internal USB
11 Service Mode Disable Jumper
12 RTC Reset Jumper
13 PCI Express x16 Connector
Figure 3 P2 Connector
Figure 5 P5 Connector
Figure 7 P7 Connector
Figure 2 P1 Connector
Figure 11 P3 Connector
Figure 12 P4 Connector
Figure 9 P1 Connector
Figure 10 P2 Connector
The P193 Kit Enablement enables the YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0 Controller to 2 RS-232 PCI Serial PWB 1
be connected to the 8825, 8830, 8850, 510dp, and 6050A printers.
The 721p Interface VIII Kit enables the YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0 Controller to P 193 Interface
be connected to the 721p printers.
The 6622 Accxes Enablement Kit enables the UXC/UXC-N/DA0 Controller to be connected
to the 6622 Copier Printer.
721p Interface VIII
Kit Contents
Installation instructions for the 6204 Accxes Enablement Kit can be found on the Xerox 6204
Wide Format Solution Service Guidance System in 9 Installation and Kits.
Installation instructions for the 6050A FreeFlow Accxes Enablement Kit can be found on the
Xerox 6030/6050/6050A Wide Format Service Guidance System in 9 Installation and Kits.
WARNING
Switch off the controller power. Disconnect the controller power cord.
CAUTION
Figure 2 Half-height PWB Mounting Screws
The following components in the FreeFlow Accxes controller are susceptible to electrostatic
discharge. Observe all ESD procedure to avoid component damage.
5. Locate the full-height bracket in the controller installation kit (Figure 3).
1. Switch off the controller power and disconnect the controller power cord.
2. Unpack the IOT Interface PWB.
3. Remove and save the two shoulder screws securing the half-height bracket to the front of
the IOT Interface PWB connector as shown in Figure 1.
6. Carefully slide the full-height bracket onto the IOT Interface PWB connector.
7. Install the two shoulder screws.
8. Install the two PWB mounting screws. The IOT Interface PWB is now ready for installation
Shoulder Screws into the YKE/YKE-N/FRX/LVX/UXC/UXC-N/DA0 Controller. See REP 1.5 to install the
IOT Interface PWB.
Figure 1 Half-height Bracket Shoulder Screws
4. Remove and save the two PWB mounting screws securing the half-height bracket to the
corners of the PWB as shown in Figure 2. Save the mounting screw for use with the full-
height bracket.
WARNING
Switch off the controller power. Disconnect the controller power cord.
CAUTION
The following components in the FreeFlow Accxes controller are susceptible to electrostatic
discharge. Observe all ESD procedure to avoid component damage.
1. Switch off the controller power and disconnect the controller power cord. Ribbon Cable Connector
2. Unpack the 6622 Interface PWB and the RS-232 PCI Serial PWB with the additional Rib-
bon Cable Port Connector.
3. Perform REP 1.1 Controller Cover and remove the controller cover.
4. Perform REP 1.6 Firewire PWB to remove the Firewire PWB from the controller.
5. Insert the 6622 Interface PWB into PCI Slot 3, as shown in Figure 1. Ribbon Cable Port Connector
NOTE: The RS-232 PCI Serial PWB must be inserted in the slot shown in Figure 2.
9. Insert the additional Ribbon Cable Port Connector into the card connector slot, as shown
in Figure 2.
10. Lower the retention arms and press them into place, securing the RS-232 PCI Serial
PWB and the Ribbon Cable Port Connector in their respective slots.
11. Connect the ribbon cable on the Ribbon Cable Port Connector to the RS-232 PCI Serial
PWB.
12. Perform the replacement procedure in REP 1.1 Controller Cover to close the Controller
Cover.
13. Connect the 6622 Interface PWB cable, the RS-232 PCI Serial PWB cable and the Rib-
bon Cable Port Connector cable as shown in Figure 3.
NOTE: The 6622 Interface PWB must be inserted in the slot shown in Figure 1.
6. Lower the retention arm and press it into place, securing the 6622 Interface PWB in the
slot.
7. Open the retention arms for the remaining two slots.
8. Insert the RS-232 PCI Serial PWB into PCI Slot 2, as shown in Figure 2.
WARNING
Switch off the controller power. Disconnect the controller power cord.
GFI Cable
CAUTION
The following components in the FreeFlow Accxes controller are susceptible to electrostatic
discharge. Observe all ESD procedure to avoid component damage.
1. Switch off the controller power and disconnect the controller power cord.
IOT Interface Cable 2. Unpack the 6622 Interface PWB with 2-Port USB to Serial Adapter and cable.
3. Perform REP 1.1 Controller Cover and remove the controller cover.
4. Insert the 6622 Interface PWB into the open Slot, as shown in Figure 1.
NOTE: Insert the 6622 Interface PWB into the open slot shown in Figure 1. The Firewire
card comes shipped in it’s current location, leave the Firewire PWB in it’s current slot.
5. Lower the retention arm and press it into place, securing the 6622 Interface PWB in the
slot.
6. Perform the replacement procedure in REP 1.1 Controller Cover to close the Controller
Cover.
USB controller
connection
Kit Contents
3. Connect the Folder serial cable to the serial connector on the USB to Serial Adapter.
NOTE: See the USB to Serial Adapter Kit Instructions for additional configuration informa-
tion.