The hospital of the future

How digital technologies can

change hospitals globally
The hospital of the future may look quite different than
the hospital of today. Rapidly-evolving technologies,
along with demographic and economic changes, are
expected to alter hospitals worldwide.
To learn what the hospital of the future may look like,
the Deloitte Center for Health Solutions conducted a
crowdsourcing simulation with 33 experts from across
the globe including health care CXOs, physician and
nurse leaders, public policy leaders, technologists, and
futurists.
The crowdsourcing simulation identified five use cases
for the design of digital hospitals globally in 10 years,
which are outlined in this deck.

Copyright © 2017 Deloitte Development LLC. All rights reserved. 2

Refined care delivery

Clinical command centers

What is it? Benefits?

Provides real-time data to manage
“Air traffic control” - like command
patient capacity and other
centers
operational processes
Patient harm can be predicted and
Analytics, machine learning, and
suggested interventions fed to
artificial intelligence
caregivers

Copyright © 2017 Deloitte Development LLC. All rights reserved. 3

Refined care delivery

Personal and portable care

What is it? Benefits?

3-D printing, robotics,
More personalized and accessible
nanotechnology, genetic coding,
patient care
and therapeutic options
Patient harm can be predicted and
Small and portable devices and
suggested interventions fed to
equipment
caregivers

Copyright © 2017 Deloitte Development LLC. All rights reserved. 4

Refined care delivery

Cloud-based, interoperable electronic health records (EHRs)

What is it? Benefits?

AI and EHRs populated by Process efficiencies and improved
interoperable data from different decision-making necessary to boost
sources quality
Sort through and find the most
Cognitive analytics
important personalized data points
Big data Secured on the cloud

Copyright © 2017 Deloitte Development LLC. All rights reserved. 5

Digital patient experience

Digital and AI technologies

• Simplifying admission, discharge, and other processes

What is it? Benefits?

Improve the patient experience
Digital technology by providing real-time access to
medical knowledge
Reduce processes and
redundancies for patients
AI Reduce amount of forms patients
need to fill out, or data that needs
to be provided

Copyright © 2017 Deloitte Development LLC. All rights reserved. 6

Enhance talent development

Intelligent staff recruitment and scheduling

What is it? Benefits?

Automate the candidate-selection
Cognitive analytics and RPA
process for hospital recruitment
Study patient data and
requirements to match patients
Acuity-based staffing analytics
with the appropriate staffing
competencies

Copyright © 2017 Deloitte Development LLC. All rights reserved. 7

Enhance talent development

Virtual learning and development

What is it? Benefits?

Help surgeons map out their
surgeries before conducting them

Share footage of actual surgeries

with students and colleagues
Training/virtual reality
Increase specialized expertise
available to a larger audience, which
can be particularly important when
geography and costs are factors

Copyright © 2017 Deloitte Development LLC. All rights reserved. 8

Operational efficiencies through technology

Automation and robotics for care and ancillary services

What is it? Benefits?

Generate considerable cost and
time efficiencies, and improve
Robotics to automate hospital
reliability
ancillary and back-office services
Reduce burdens on nurses

Copyright © 2017 Deloitte Development LLC. All rights reserved. 9

Operational efficiencies through technology
Blockchain and secure contracting through next-gen
technologies
What is it? Benefits?
Help health information exchanges (HIEs) alleviate security
Data interoperability
concerns
Create efficiencies and improve safety across the supply chain
for planning, purchasing, and tracking inventory of goods
Supply chain management
Trace the process via a blockchain ledger over a peer-to-peer
network
Improve the validity and efficiency of the hospital revenue cycle

Eliminate the need for intermediaries between providers,

Revenue cycle management insurers, and customers

Reduce administrative costs and automate calculations that

are now done manually
Copyright © 2017 Deloitte Development LLC. All rights reserved. 10
Healing and well-being designs

Hospitals will likely have prosocial designs for patient and

staff well-being
What is it? Benefits?
Promote good physical, spiritual,
Customized patient rooms and mental health, and contribute
to quicker patient recovery
Reduce patient anxiety and expedite
Smart, ergonomic premises
healing
Improve the patient experience,
particularly in terms of mood and
Modular lighting and noise perception of pain
management
Reduce noise to lessen sleep
disruption, stress
Copyright © 2017 Deloitte Development LLC. All rights reserved. 11
Healing and well-being designs

Many hospitals will focus on safety and security—by design

What is it? Benefits?

Allow appropriate levels of access
Tagged patient wristbands and
employee and visitor badges with
Reduce patient anxiety and expedite
RFID tags
healing
Security cameras monitored by
Identify dangerous situations as, or
AI—using facial recognition and
even before, they occur
empathic expression detection

Copyright © 2017 Deloitte Development LLC. All rights reserved. 12

Building a digital hospital of the future can require
investments in people, technology, processes, and
premises.

In the short term, hospital leadership may not see

immediate returns on these investments. In the longer
term, however—as digital technologies improve care
delivery, create operational efficiencies, and enhance
patient and staff experience—the return result can be in
higher quality care, improved operational efficiencies and
increased patient satisfaction.

Copyright © 2017 Deloitte Development LLC. All rights reserved. 13

Learn more

To read the full report, as well as strategies to prepare for the hospital of
the future, please visit www.deloitte.com/us/global-hospital-of-the-future

To learn more about the Deloitte Center for Health Solutions, its projects
and events, please visit:

www.deloitte.com/centerforhealthsolutions
@DeloitteHealth
www.blogs.deloitte.com/centerforhealthsolutions/

Randolph Gordon, MD MPH Marc Perlman Maulesh Shukla, MBA

Managing Director Managing Director Assistant Manager
Deloitte Consulting LLP Deloitte Consulting LLP Deloitte Center for Health
ragordon@deloitte.com mperlman@deloitte.com Solutions
Deloitte Services LP
mshukla@deloitte.com

Copyright © 2017 Deloitte Development LLC. All rights reserved. 14

About Deloitte Center for Health Solutions
The source for health care insights: The Deloitte Center for Health Solutions
(DCHS) is the research division of Deloitte LLP’s Life Sciences and Health
Care practice. The goal of DCHS is to inform stakeholders across the health
care system about emerging trends, challenges, and opportunities. Using
primary research and rigorous analysis, and providing unique perspectives,
DCHS seeks to be a trusted source for relevant, timely, and reliable insights.
To learn more about the Deloitte Center for Health Solutions and our
research, please visit www.deloitte.com/centerforhealthsolutions.

This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or
other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or
action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor.

Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.

About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related
entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to
clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United
States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.
deloitte.com/about to learn more about our global network of member firms.

Copyright © 2017 Deloitte Development LLC. All rights reserved.