Professional Documents
Culture Documents
Responsible for managing the operations seamlessly and timely SLA delivery along with
maintaining high levels of employee and customer satisfaction
Establish & Manage Relationships / Engagement with the Clients.
Oversee the team – organizes resources, sets goals, carries out strategy from Executives
and client on a day to day basis; reporting responsibilities
Responsible for following agreed governance model, escalation & communication plan
To ensure team members achieve agreed standards in relation to their job assignments.
To ensure training of new staff on the corporate policy rules to be adhered to
To ensure that the buddy system is put in place to maintain the operation with minimal
disruption in times of annual leave/sick leave/study leave and daily working hour schedules
To monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to
ensure operational cohesion & effective foundation for future growth
Take weekly and monthly calls with clients to understand the expectations from the teams
and provide updates.
Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives in process
Coach & mentor Team lead so that they are able to manage their teams better
Hire leads and managers, conduct training & induction, maintain employee & client
satisfaction scores, conduct performance Appraisals and attrition management
To ensure that all internal customer queries are followed up on a timely basis
Collaborate with internal teams.
To be the Key contact for all problems and queries with specific business assigned.
Take on special projects as per business need
Desired Skills:
Proficiency in team management skills to hold meetings and conduct performance
reviews to help employees meet Performance Targets
Qualification Section
Qualification – Any Graduate
Disclaimer:-
'Neither Concentrix Daksh Services India Private Limited nor any authorized 3rd party who
assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any
other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting
correspondence from Concentrix are printed on Concentrix letter head with authentic signatures
of appropriate Concentrix authorities.'