Professional Documents
Culture Documents
Developing emotional regulation skills in the workplace: A key to job satisfaction among social conflicts
between colleagues
Article information:
To cite this document:
(2018) "Developing emotional regulation skills in the workplace: A key to job satisfaction among social conflicts between
colleagues", Human Resource Management International Digest, Vol. 26 Issue: 4, pp.19-21, https://doi.org/10.1108/
HRMID-04-2018-0068
Permanent link to this document:
https://doi.org/10.1108/HRMID-04-2018-0068
Downloaded on: 31 March 2019, At: 15:24 (PT)
References: this document contains references to 1 other documents.
To copy this document: permissions@emeraldinsight.com
The fulltext of this document has been downloaded 271 times since 2018*
Downloaded by Macquarie University At 15:24 31 March 2019 (PT)
Access to this document was granted through an Emerald subscription provided by emerald-srm:191537 []
For Authors
If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service
information about how to choose which publication to write for and submission guidelines are available for all. Please visit
www.emeraldinsight.com/authors for more information.
About Emerald www.emeraldinsight.com
Emerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of
more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online
products and additional customer resources and services.
Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication
Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.
he underlying people risk within an organization can manifest acutely when social
nosedive. Supportive relationships with co-workers are a powerful asset in bringing people
through challenging workloads and in encouraging skill growth, both of which directly
benefit the organization.
A research paper by Hagemeister and Volmer (2018) explores the daily phenomenon of
social conflicts within the workplace and how these translate into impacting the job
satisfaction employees have around their colleagues once the evening arrives. Through
surveying 98 public sector employees in Germany, the study collected daily diary-based
data across five consecutive workdays. Using this, the paper also reveals the importance of
an individual’s emotional regulation ability, since this mental skill can buffer the otherwise
harmful effects that conflict at work produces.
DOI 10.1108/HRMID-04-2018-0068 VOL. 26 NO. 4 2018, pp. 19-21, © Emerald Publishing Limited, ISSN 0967-0734 j HUMAN RESOURCE MANAGEMENT INTERNATIONAL DIGEST j PAGE 19
habitat. As a comparator, the respondent’s job satisfaction with their co-workers was
then surveyed in the evening, on a scale of 1 to 5, prompted by the open question: At
this moment, how satisfied are you with your co-workers’ behavior?
evening. And following the second hypothesis, the lower the levels of dispositional ER
in an individual, the more negatively they rated their colleague-based job satisfaction in
the evening, after experiencing social conflict at work that day. Therefore, it follows that
employees with higher ER dispositions and capabilities are more equipped to be
satisfied with their work and colleague relationships – even in the event of inevitable
social conflict arising with their team members – and their job satisfaction levels did not
get anywhere near the rock bottom of satisfaction that their low ER disposition peers
reached. As such, dispositional ER proved to have a significant effect in moderating
the interplay between daily co-worker conflict and an individual’s reported job
satisfaction.
Commentary
The review is based on “Do social conflicts at work affect employees’ job satisfaction?: The
moderating role of emotion regulation” by Hagemeister and Volmer (2018), published in the
International Journal of Conflict Management. This research paper concentrates on Keywords:
Job satisfaction,
the short-term impacts of conflicts at work and how these affect job satisfaction. An
Emotion regulation,
important solution is to take active steps to bolster the emotional regulation capabilities of Diary study,
employees as a vehicle to serve their well-being, so that any emotional effects do not cause Social conflict with
detrimental health problems. co-workers
Reference
Hagemeister, A. and Volmer, J. (2018), “Do social conflicts at work affect employees’ job satisfaction?
The moderating role of emotion regulation”, International Journal of Conflict Management, Vol. 29 No. 2,
pp. 213-235, available at: https://doi.org/10.1108/IJCMA-11-2016-0097
Downloaded by Macquarie University At 15:24 31 March 2019 (PT)
For instructions on how to order reprints of this article, please visit our website:
www.emeraldgrouppublishing.com/licensing/reprints.htm
Or contact us for further details: permissions@emeraldinsight.com