MOHAMED FAREEN CV: Page 1 of 3

Dubai, United Arab Emirates Mobile Tel.: +971 555879886 E-mail: fsreen5879886@gmail.com

CAREER SUMMARY

10 years experience in sales, providing good customer service, conducting inventory, sales transaction and
deliveries, preparing reports, conducting professional customer service and training sessions, and performing
supervisory duties as delegated by superiors. The last 8 years up to the present is with a well-known retail
company with 13 branches in the U.A.E.

SKILLS SUMMARY

 Effective oral and written communication

 Assisting and supporting customers and colleagues
 Adapting easily to changes in the work environment
 Taking the initiative while also being a good team-player
 Accepting and handling challenging positions when needed
 Coaching, training, and conflict resolution
 Computer operation using Microsoft Windows and Microsoft Office (Word, Excel, PowerPoint, and Outlook)

EMPLOYMENT HISTORY

Sales Assistant FEB. 2008 to present

Marks and Spencer (M&S), Dubai, U.A.E.
 Conducted several professional Self Development trainings in al/futtaim training center.
 Acted as Senior Sales Assistant (SSA) from May 2016 to present.
 Successfully handled being assigned to the men's wear formal department previously, and then the
casual department currently.
 Always provided suggestions to increase sales.
 Interacted daily with customers and provided excellent customer service.
 Checked the best seller and slow seller in the department to maintain great sales.
 Provided ideas to reduce soiled and damaged (S&D) items in the department.
 Took care of the department while superiors are not on duty.
 Supervised both the Food and the Home departments for 5 years.
 Provided the right information about items to the customer.
 Always communicated with the merchandisers regarding stocks needed for the departments.
 Provided training to new staff in the department and made sure that all M&S standards are followed.
 Submitted weekly feedback and monthly reports to the manager.
 Performed delivery checks on a daily basis to lessen shortages.
 Performed First in First out (FIFO) for items to make sure that those nearly expiring are sold first.
 Performed removals for items on the floor that are nearly expiring.

Cashier 2004 to2006

Harcourts Supermarket and Pharmacy, Kand,Srilanka.
 Took responsibility to maintain the float cash with law risk.
 Great the customers with smile and cheerfully.
 Thank the customer for waiting and Give the fastest service possible.

Sales 2007 to2008

No limit the biggest fashion in Colombo, Srilanka.

 Prepared the daily and monthly sales reports.

 Interacted daily with customers and provided excellent customer service.
 Assisted the staff in resolving customer complaints.
 Communicated with the manager on a daily basis.

Mohamed fareen, CV: Page 1 of 3

MOHAMED FAREEN CV: Page 2 of 3
Dubai, United Arab Emirates Mobile Tel.: +971 555879886 E-mail: fsreen5879886@gmail.com

Professional Certification
MICROSOFT OFFICE 2007
SEARCH RECRUITMENT AND TRAINING U.A.E DUBAI 2009.

BUISNESS ENGLISH

ZABEEL CULTURAL INSTITUTE U.A.E MINISTRY OF ADUCATION 2008.

SPOKEN ENGLISH

BRITISH COUNCIL SRILANKA IN 2000.

FOOD&BEAVERAGE

SRILANKA HOTEL SCHOOL IN SRILANKA 2001.

LANGUGE SKILLS

TAMIL -NATIVE

ENGLISH -FLUENT

HINDI -BASIC

MALAYALEM -INTER MEDIATE

SINHALA -INTER MEDIATE

COMMENTS

My name is Mohamed fareen I have been working in marks & spencer as a sales assistant in Dubai mall around 8years of
my experience delivering high standard of customer service as per the company [DTRT] principle. As well as the company
also provided the professional Self Development training such as [Basic guide to sell, Developing customer satisfaction
mind set, Hygiene sense and The Retail industry ,etc. as well as I have sported numbers of exceptional service awards from
the customers and the store management. As well as I had been store service champion of selling the highest numbers of
suits with outstanding service. I am truly understood my role and my responsibility where ever I am. As well as I am a fast
learner to proof myself with enthusiasm to the company success,

Mohamed fareen, CV: Page 2 of 3

MOHAMED FAREEN CV: Page 3 of 3
Dubai, United Arab Emirates Mobile Tel.: +971 555879886 E-mail: fsreen5879886@gmail.com

SPECIAL TRAININGS

 Suit Training, Marks and Spencer, Al/ Futtaim Training Center, Dubai, U.A.E., March 2014

EDUCATION

High school k/jabber central college in Kandy, Srilanka

SUBJECT- ARTS

Mohamed fareen, CV: Page 3 of 3