Introduction

Communication is very important for all beings. Animals and humans, alike, use their own separate
languages to communicate with one another, because no one can survive without communicating.
Communication refers to the exchange of thoughts and ideas with the intention of conveying information.
Communication is a two way street that includes vocalization as well as gesticulation.

Good communication skills are a prerequisite for professionals, in all walks of life. A teacher, who is able
to communicate well with students, can inspire them to learn and participate in class.

While the importance of verbal communication cannot be underestimated, one cannot do away or ignore
written communication.

Objectives

1.To be understood
The main aim of communicating is to pass information so that other people may know about what you are talking
off .This can be through facts or even feelings.

2.To be accepted
It means to accept the message fully .This may be through listening to somebody seriously. Thus the message being
conveyed is received and understood.

3.To get something done

This can be done through explaining, convincing and following up the message being conveyed. This may be
through asking questions or by talking.

4.To understand others

You can understand others by knowing the attitude of the person who is receiving the message. Establishing the
ideas they have in mind and knowing the best way of approaching them.

What is communication?

Communication is the process of sending and receiving messages through verbal or nonverbal
means, including speech, or oral communication; writing and graphical representations (such as
infographics, maps, and charts); and signs, signals, and behavior. More simply, communication is
said to be "the creation and exchange of meaning."

To break it down, in any communication there is a sender and a receiver, a message, and
interpretations of meaning on both ends. The receiver gives feedback to the sender of the message,
both during the message's conveyance and afterward. Feedback signals can be verbal or nonverbal,
such as nodding in agreement or looking away and sighing or other myriad gestures.

There's also the context of the message, the environment it's given in, and potential for interference
during its sending or receipt.

If the receiver can see the sender, he or she can obtain not only the message's contents but also
nonverbal communication that the sender is giving off, from confidence to nervousness,
professionalism to flippancy. If the receiver can hear the sender, he or she can also pick up cues from
the sender's tone of voice, such as emphasis and emotion.
Effective communication

Effective communication is about more than just exchanging information. It's about understanding the
emotion and intentions behind the information. As well as being able to clearly convey a message, you
need to also listen in a way that gains the full meaning of what’s being said and makes the other person
feel heard and understood.

More than just the words you use, effective communication combines a set of 4 skills:

1. Engaged listening
2. Nonverbal communication
3. Managing stress in the moment
4. Asserting yourself in a respectful way

While these are learned skills, communication is more effective when it becomes spontaneous rather than
formulaic. A speech that is read, for example, rarely has the same impact as a speech that’s delivered (or
appears to be delivered) spontaneously. Of course, it takes time and effort to develop these skills. The
more effort and practice you put in, the more instinctive and effective your communication skills will
become.
Role and importance of communication

Effective communication is vital for efficient management and to improve industrial relations. In modern
world the growth of telecommunication, information technology and the growing competition and
complexity in production have increased importance of communication in organisations large and small
irrespective of their type and kind. A corporate executive must be in a position to communicate
effectively with his superiors, colleagues in other departments and subordinates. This will make him
perform well and enable him to give his hundred percent to the organisation.

understanding

Making sure you clearly express your wants, needs, and intentions can benefit you greatly in life. It can be the determining
factor in negotiating a salary or setting the course of a friendship or relationship. Often, conflicts, arguments, and
disagreements stem from not communicating clearly. Preventing these misunderstandings is one reason communication is
important.

Strengthening relatoships

When you can get to know each other and discover similarities, your relationship can build a more solid foundation. This
applies to anything in life: clients, friendships, and more.

Releieving stress

Whenever you are feeling overwhelmed, it’s a great relief to get things off your chest by discussing your problems with
friends. This discussion also helps you to see your problems from new perspectives.

Increasing confidence
Communicating clearly means that people will be more apt to listen to you. Not only will you sound more intelligent, but
will more easily get your point across. And when people value what you say, your self-esteem naturally increases.

Happiness

With better upward mobility in the workplace, stronger relationships, lower stress, and increased self-esteem, you should
find yourself happier all around.

Interpersonal communication

Interpersonal communication is the process by which people exchange information, feelings, and meaning
through verbal and non-verbal messages: it is face-to-face communication. Interpersonal communication
is not just about what is actually said - the language used - but how it is said and the non-verbal messages
sent through tone of voice, facial expressions, gestures and body language.

Oral communication

Transmission of orders, messages, information or suggestions through spoken words is called ‘Oral or
Verbal Communication’.

It is effective for communication in meetings, conferences, gatherings, group discussions, interviews,

face-to-face talks, telephonic talks, etc.

It is a direct and informal method of communication. A personal contact is established in such

communication. So, it is useful in motivating people. It is very much flexible in nature. It is speedy,
economic and suitable for confidential and emergent talks.

Written communication

A ‘Written Communication’ means the sending of messages, orders or instructions in writing through
letters, circulars, manuals, reports, telegrams, office memos, bulletins, etc.

It is a formal method of communication and is less flexible. A written document preserved properly
becomes a permanent record for future reference.

It can also be used as legal evidence. It is time-consuming, costly and unsuitable for confidential and
emergent communication.

Written communication, to be effective, should be clear, complete, concise, correct, and courteous.