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THE RITZ-CARLTON Hore. Courasy HORST Ht SCHULZE PRESIDENT (CHIEF OPERATING OFFER February 23, 1989 Mr. Jon S, Sutz “Banquet Department The Ritz-Cariton, Phoenix 2401 B. Camelback Road Phoenix, AZ 85016 Dear Mr. Sutz: Thank.you-for your presentation of the Training Manual. I am very pleased to see your interest in The Ritz-Carlton Hotel Company carried past that of your responsibilities. Jon, I am forwarding your manual to Mr. Owen Dorsey, Vice President of Human Resources, for his review. 1 am sure he will contact you regarding your manual. Again, Jon, you are truly a Five Star Employee and I wish you continued success within our company. Sincerely, oe. Horst H. Schulze 4S /py ce: Owen Dorsey | H4 PEACHTREE ROAD, NE, SUITE 300, ATLANTA, OEORGIA 30326 (404) 257-5500

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