THIS IS HOW TIME

WASTING LOOKS LIKE!

 CASE STUDY ON:
Monitoring Employees on Networks:
Unethical or Good Business?
 PRESENTED TO:

Mr. A.T. M. Jakaria Khan

Lecturer, Institute of Business Administration
University of Dhaka

PRESENTED BY:

Md. Atiqul Basher, ID: 31, Batch – MBA -52D

Raisa Tasneem Zaman, ID: 32, Batch- MBA- 52D
CASE SUMMARY
• The Internet and email are
important tools
• Employees abuse the Internet and
e-mail during work hours
In a fast paced,
competitive
business world,
some employee:
QUESTION 1:
Should manager monitor employee e-mail and
Internet usage? Why or why not?
WHY MANAGERS
SHOULD
MONITOR
EMPLOYEES?
 1
OUT OF 3 US COMPANIES HIRE
INDIVIDUALS TO MONITOR
EMPLOYEES

- Proof point plus study, 2010

UNRESTRICTED USAGE CAUSES CLOG TO
NETWORK

(COMPANIES LIKE PNG PAID A

HUGE PRICE FOR THIS!)
 14%
EMPLOYEES ADMITTED THAT THEY SENT
COMPANY
SECRET AND POTENTIALLY
EMBARASSING MAILS TO OUTSIDERS
 $6,50,000
AVERAGE LITIGATION COST OF SEXUAL AND
ANY OTHER HARRASSMENT CAUSED BY
MISUSE OF INTERNET AT WORK
 According to the law, US companies
are…

NOT ALLOWED ALLOWED

QUESTION 2:
Describe an effective e-mail
and Web use policy for
a company.
 STEPS TO FOLLOW

Step 2: Step 4: Step 5:

Adapt Introduce Introduce IS
spectorsoft Written policy department

Step 1: Step 3: Step 6:

Lay out specific Adopt Zero Specific
procedures tolerance personal usage
time
Lay out specific procedures and
accountabilities:

Identify which users and organizational

units can share information, where
information can be distributed, and
who is responsible for updating and
maintaining the information.
 Spector Soft Corporation:

Record all Web site employee visit, time spend at

each site and all e-mail sent.

E-mail monitoring software flags certain type of

messages and keywords within messages for further
investigation.
Zero tolerance policy:
Use of the Internet/E-mail to discuss or distribute information
related to the company’s trade secrets, policies or practices.
Monitoring software will be employed to scan outgoing e-mail for
company sensitive terminology and related subject matter

Use of the Internet causing disruption to the facility’s services

including reduction of bandwidth available for company business.

Transmission of harassing, discriminatory or otherwise

objectionable e-mail or files (as determined by the recipient) is
strictly prohibited.

The Internet must not be used to access, create, transmit, print or

download material that is derogatory, insulting, obscene, or
offensive, such as slurs, epithets, or anything that may be
construed as harassment or disparagement based on race, color or
religious. Monitoring software will be employed to block the
availability of these types of sites
Written policy must include
explicit ground rule:

By position or level

Under what circumstance employee can use

company facilities for e-mail, blogging, or Web
surfing.
Information Services
Department:

To monitor employees to provide

weekly reports detailing Internet
and e-mail usage during normal
business hours per employee.
Specified personal usage
time
Personal e-mail or Internet surfing
is permitted ONLY during the
following periods: before stated
company business hours, after
stated company business hours, or
an employee’s lunch hour.
 A good policy will detail exactly
what type of activity is acceptable
and what is not allowed.
QUESTION: 3
Should managers inform employees that
their Web behavior is being monitored? Or
should mangers monitor secretly? Why or
why not?
Should managers inform employees that their Web behavior
is being monitored?

Yes
Good Business Practice:

• An automatic message
• Warns all employees of the written
policies

• Reminds employees about monitoring

software
Letting employees know that their computers are monitored
can urge them to avoid using the Internet for personal
purposes.

More productive work hours

Improved efficiency
 IN CONCLUSION

EMPLOYEE SURVEILANCE IS AN ACCEPTED PRACTICE, AT AND

DURING WORKING HOUR ONLY.

HOWEVER IT MUST BE TAILORED IN SUCH A MANNER SO

THAT WORK DOES NOT GET HAMPERED.
VIDEO PRESENTATION
THANK YOU !