Professional Documents
Culture Documents
INTRODUCTION TO COMPANY
TATA MOTORS:
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venture with Fiat Chrysler which manufactures automotive components and Fiat
Chrysler and Tata branded vehicles.
2
TATA M OTORS
PASSEN G ER
ZE VEHICLE
ST
A IN
RI D IC
A A
NE IN
XO DI
N GO
SAF TI
ARI AG
O
S TI
U G
M H OR
O E
X
A
3
Acceleration
Top Speed
Car Modal (0-100 Km/H) Cc Maximum Power
(Km/H)
(Second)
4
No. Of Gear
Car Modal Maximum Torque Drive Type
Cylinders Box
5
2. INTRODUCTION TO DEALERSHIP
The persevering zeal and the entrepreneurial vision rustom cama to Ahmadabad
the ford motors dealership in 1931.in 1945,cama motors set up their own
premises. An authorised sales and service dealership, Cama Motors Pvt Ltd in
Ahmedabad has been in the business ever since the year 1940. In a short span of
time, the place made a name for itself as well as increased its patrons base
tremendously. Ever since its inception, the showroom has always ensured that it
maintains a high standard when it comes to servicing its guests. The establishment
endeavours to achieve the highest level of customer satisfaction and improving the
buying experience for its customers. During its time in the business, the company
has constantly made evident effort to keep abreast with the needs of the customers
alongside the growing market. Understanding that options are galore, this
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showroom makes the researching, buying and selling as well as post sales
engagements easy and uncomplicated.
Cama Motors Pvt Ltd meets all the requirements that one can possibly have in
terns of four-wheeler vehicles. Apart from ensuring the sales of these vehicles, the
outlet also offers post sale services. The sales staff employed here pays keen
attention to the requirements of the potential buyers and makes appropriate
suggestions by explaining the features, specifications and pricing of the vehicles.
Those looking to change or replace parts of their cars can approach the center as
they also deal with various authentic car accessories. It undertakes repairs and
services for a majority of the car models.
3. LAYOUT OF WORKSHOP
ENTRY
SHOWROOM
NANO
SHOWROOM
SPARE PARTS
7 SHOP M.D.
OFFICE
P.A.
OFFICE
SHOWROOM T
BATTER OFFICE
SM FRONT OFFICE
GM OIL ROOM PAINT O L
Y AND
STOR
WASHING OFFCE PIT
TOOL
OFFICE
WORKE
COMPRESSOR BOOTH I I
BALAN
E
SPECIAL
BOOTH
ROOM
R'S
ENGINE
ASM L F
ROOROOM
TOILET
CING
TOOL
LIFT
E T
ROOM
ROOM
OFFICE
ROOM
M
ROOM T
T
OI
TTGUUHJ
LE
T
BSM
OFFICE
CUSTOMER
LAUNGE
WM
OFFICE
E
X
I
T
LIFT
LIFT
LIFT
LIFT
BODY SERVICE
SHOP AREA
AREA
ALIGMENT M/C
8
4. WORKSHOP FACILITIES
CUSTOMER LAUNGE
WORKER'S ROOM
FIRST AID KIT
ENGINE ROOM
VALUE CARE SERVICE
EXTENTED WARRNTY SYSTEM
ONLINE SERVICE APPLICATION
24*7 WORKING DAYS
GENERAL CAMPS
BREAKDOWN SERVICE
HOME VISITS
DIAGNOSTIC EXPERT
HOME SERVICECILITY
FIRE EXTINGUISHER
NO SMOKING ZONE IN WORKSHOP
PICK & DROP FACILITY
WASHING BOOTH
WARRNTY ROOM
ADVANCE BOOKING SYSTEM
EXCTING VIDEO WALL
FREE WIFI
TEA-COFFEE BAR
INSURANS RENEWAL FACILITY
PAINT BOOTH
SPECIAL TOOLS ROOM
GIFTS FOR SPECIAL CUSTOMER
ONLINE JOB CARD MAKING SOFTWARE
STORE
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CUSTOMER LOUNGE
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Fig: 4.1 Customer Lounge
WORKER'S ROOM
workers room is a place where technician change there clothes, having lunch and
rest in free time
A first aid kit is a collection of supplies and equipment that is used to give medical
treatment. Medication can be a controversial addition to a first aid kit, especially if
it is for use on members of the workers
ENGINE ROOM
this is special room where the remove engines are safely put, engine work like
change the piston,crank,connecting rod, engine head, block is done.
The AMC Service from Tata Motors Limited is known as Suraksha and it ensures
that the customer can focus entirely on his core business while leaving work
related to vehicle maintenance to the experts at Tata Motors.
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coverage specified in each of the AMC packages may vary from a comprehensive
AMC package to coverage of only scheduled services or only labor.
A big colour LED tv in the customer lounge so the customer can see the
movies,music etc.so they are not boar during the car is under maintance and
waiting in lounge
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Fig: 3.3 LED TV
We bring to you, a program to secure your car against unforeseen breakdowns and
repair bills, even after the original warranty is over. You can extend your original
warranty by one or two more years through our Tata Motors Extended Warranty
Program. This will cover mechanical and electrical breakdown on your Tata
Vehicle and it starts immediately after expiry of the original warranty.
Speed -O- Service aims to provide service to the customers with shortest
turnaround time (90 mins) for scheduled services & minor repairs of their
vehicles.and 365 working days
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In order to provide convenient and hassle free service to our customers, we bring
you this facility of booking your service online. We want to make sure that you
can book your service from anywhere, anytime and at a workshop of your choice.
GENERAL CAMPS
this is free general camps,in this camp cars free genersl cheke up is done and car
top washing is free
HOME SERVICECILITY
Tata Motors Service brings you a Unique Service experience in the form of Door
Step Service (DSS).
BREAKDOWN SERVICE
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This is a pan India breakdown and towing assistance program that is serviced by a
dedicated network of over 2,700 authorized service providers and can be accessed
through a toll free helpline - 1800 209 7979. A quick response is ensured within
60 minutes in city limits and within 120 minutes on highways and other places.
This service is provided free of cost till the warranty period of your car.
FIRE EXTINGUISHER
STORE
TOP refers to ‘Tata Motors Original Parts’. We provide highly reliable and
competitively priced spare parts at our dealerships. We provide warranty for spare
parts for 6 months or 10,000 kms. whichever is ealier. In addition, we have also
designed variety of repair kits for the customers, which can be easily customized
according to their needs and requirements. These kits bring down the cost of parts
and also provide convenience for repair. We have 200 different repair kits
available for the customers. Tata Motors conducts checks at their authorized
dealerships to ensure that the dealers are stocking TOPs through our field team.
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WASHING BOOTH
In washing booth car is fully washes.thier is intriar,extriaer and tire is washing and
polishing.
DIAGNOSTIC EXPERT
Diagnostic Expert cum Trainers (DET) are available across our dealerships. DETs
are provided with extensive training by TATA Motors wherein they are equipped
with diagnostics skills and exhaustive knowledge of all our products. DETs are
capable of resolving both mechanical & electrical critical complaints in the best
way and shortest time possible.
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5. WORKSHOP HIERARCHY CHART
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6. TYPES OF MAJOR AND MINOR EQUIPMENTS
A car ramp provides a simple method of raising a vehicle from the ground in order
to access the underneath of the vehicle
The most important point of the car ramp it's safety, for cars can be kept very
stable on top of them.
Positioning of the vehicle and operation of the lift should be done only by trained
and authorized personnel.
Never raise vehicle with anyone inside it. Customers or bystanders should not be
in the lift. During operation.
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ALIGMENT MACHINE
The purpose of these adjustments is to reduce tire wear, and to ensure that vehicle
travel is straight Alignment angles can also be altered beyond the maker's
specifications to obtain a specific handling characteristic.
The two really have nothing to do with each other except for the fact that they
affect ride and handling. If a wheel is out of balance, it will cause a vibration at
highway speeds that can be felt in the steering wheel and/or the seat.
If the alignment is out, it can cause excessive tire wear and steering or tracking
problems
The primary angles are the basic angle alignment of the wheels relative to each
other and to the car body. These adjustments are the camber, caster and toe.[1] On
some cars, not all of these can be adjusted on every wheel.
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These three parameters can be further categorized into front and rear (with no
caster on the rear, typically not being steered wheels)
ENGINE CRANE
The engine crane is commonly used in combination with the engine stand so that
the removed engine can be rotated in midair to provide access to underside
surfaces of the engine
An engine crane is a common repair tool used in vehicle repair shops to remove or
install gasoline or diesel engines in small and crowded vehicle engine
compartments.
It uses a heavy cantilevered support structure to hold the engine in mid-air so that
the mechanic can carefully connect or disconnect fragile hoses and wires on the
engine to the frame of the vehicle.
Engine cranes are typically mounted on large casters so that an engine can be
lifted straight up out of an engine compartment and then rolled away from the
immobile vehicle frame.
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Engine cranes are typically mounted on large casters so that an engine can be
lifted straight up out of an engine compartment and then rolled away from the
immobile vehicle frame.
Most engine cranes are equipped with a telescopic boom which can be extended to
reach engine blocks located further into the engine compartment. At the end of the
boom there is a grab hook where lifting chains, slings or a load level can be
attached for lifting purposes.
The engine crane is commonly used in combination with the engine stand so that
the removed engine can be rotated in midair to provide access to underside
surfaces of the engine.
ROBINER
R-12, the Freon that was commonly used in cars up to the mid-'90s, was
dangerous to the ozone layer.
For the above reasons, a new refrigerant that is less harmful to the environment
was needed because of the unintentional leaks (such as a blown hose in a vehicle's
air conditioning system).
A new refrigerant called R-134 was produced. R-134 is far less harmful although
still not totally safe.
21
This is the refrigerant that is used in vehicles to date.
The race is still on to find something better.
All types of liquids have been tested--even propane.
So far they all have significant disadvantages--not so much to the environment,
but for safety issues or cost factor.
charge with high and low side gauge, cylinder gauge, etc.
BALANCING MACHINE
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As the part is rotated, the vibration in the suspension is detected with sensors and
that information is used to determine the amount of unbalance in the part.
Along with phase information, the machine can determine how much and where
to add or remove weights to balance the part
Unbalance correction is achieved by means of graded lead weights with integral or
separate clip, or by means of graded or infinitely variable adhesive weights.
The machines are used in large volume production in mixed or batch mode.
The machines can be interlinked with other plant components such as: valve
insertion systems, tyre mounting, inflating and matching machines, tyre bead seat
stabilisation machines, additional residual unbalance checking machines, etc.
Keep your hands and the other parts of your body from the location with the
potential danger. Before starting the machine, you must check it there existing the
damaged part. If any break or damage, the machine will not be used.
Before balancing, operators should check all the tires and wheels to find the
possible faults. Do not balance the tires and wheels with fault.
Before balancing, you must confirm the installation of the wheel suitable. Before
rotation, be sure the nut turn 4turns around the thread shaft and firmly locked on
the main shaft.
23
Fig: 6.5 Balancing Machine
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The charger voltage now changes automatically to the float voltage where it then
remains, slowly restoring the last 10% capacity.
COMPRESSER
An air compressor is a device that converts power into potential energy stored in
pressurized air.
an air compressor forces more and more air into a storage tank, increasing the
pressure.
When tank pressure reaches its upper limit the air compressor shuts off.
When tank pressure reaches its lower limit, the air compressor turns on again and
re-pressurizes the tank.
An air compressor must be differentiated from an air pump which merely pumps
air from one context (often the surrounding environment) into another (such as an
inflatable mattress, an aquarium, etc.).
Air pumps do not contain an air tank for storing pressurized air and are generally
much slower, quieter, and less expensive to own and operate than an air
compressor.
25
Low-pressure air compressors (LPACs), which have a discharge pressure of 150
psi or less
Medium-pressure compressors which have a discharge pressure of 151 psi to
1,000 psi
High-pressure air compressors (HPACs), which have a discharge pressure above
1,000 psi
HYDRAULIC PRESS
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Therefore, the small piston must be moved a large distance to get the large piston
to move significantly.
The distance the large piston will move is the distance that the small piston is
moved divided by the ratio of the areas of the heads of the pistons.
This is how energy, in the form of work in this case, is conserved and the law of
conservation of energy is satisfied.
Work is force applied over a distance, and since the force is increased on the larger
piston, the distance the force is applied over must be decreased.
HYDRAULIC JACK
Hydraulic jacks are typically used for shop work, rather than as an emergency jack
to be carried with the vehicle
Use of jacks not designed for a specific vehicle requires more than the usual care
in selecting ground conditions, the jacking point on a vehicle, and to ensure
stability when the jack is extended.
27
Oil is used since it is self lubricating and stable. When the plunger pulls back, it
draws oil out of the reservoir through a suction check valve into the pump
chamber.
When the plunger moves forward, it pushes the oil through a discharge check
valve into the cylinder.
The suction valve ball is within the chamber and opens with each draw of the
plunger. The discharge valve ball is outside the chamber and opens when the oil is
pushed into the cylinder.
At this point the suction ball within the chamber is forced shut and oil pressure
builds in the cylinderHydraulic jacks are typically used for shop work, rather than
as an emergency jack to be carried with the vehicle.
WASHING GUN
washing gun is a one kind of nozzle which is used in car washing plants
its develop the high presser and water Patten
in washing gun about 250 to 300 psi presser is produce
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he basic pressure washer consists of a motor that drives a high-pressure water
pump, a high-pressure hose and a trigger gun-style switch.
Just as a garden hose nozzle is used to increase the velocity of water, a pressure
washer creates high pressure and velocity.
The pump cannot draw more water from the pipe to which the washer is
connected than that source can provide:
the water supply must be adequate for the machine connected to it, as water
starvation leads to cavitation damage of the pump elements.
Different types of nozzles are available for different applications. Some nozzles
create a water jet that is in a triangular plane,others emit a thin jet of water that
spirals around rapidly
Nozzles that deliver a higher flow rate lower the output pressure. Most nozzles
attach directly to the trigger gun.
AIR GUN
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A pneumatic bolt tightening gun is air powered tool or pneumatic powered tool is
one type of power tools, driven by compressed air, supplied by an air compressor
one type of gas compressors.
It can be also driven by compressed carbon dioxide (CO2) stored in small
cylinders allowing for portability. Pneumatic tools are safer to run and maintain
than their electric power tool counterparts, as well as having a higher power-to-
weight ratio, allowing a smaller, lighter tool to accomplish the same task.
This tool easy to use for bolt tightening by using any type of box-spanner.
An air gun is any kind of small arms that propels projectiles by means
of compressing air or other gases which are pressurized via mechanical methods
that involve with no chemical reactions, in contrast to a firearm, which
uses combustible propellants that involves an exothermic chemical reaction.
They have been used in hunting, sporting and warfare. Modern air guns use one of
three types of power source depending on the design: spring-piston, pneumatic
and bottled compressed gas (most commonly carbon dioxide).
Disadvantages are the need for an air compressor, pneumatic tubing and
pneumatic couplings
Air tools were formerly unpopular in the Do it yourself market, but are becoming
increasingly popular due to costs decreasing, and have always been ubiquitous in
industrial and manufacturing
Most pneumatic tools are to be supplied with compressed air at 4 to 6 bar
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Fig: 6.11 Air Gun
VACUME MACHINE
A vacuum cleaner, also known as a sweeper or hoover, is a device that uses an air
pump, to create a partial vacuum to suck up dust and dirt, usually from floors, and
from other surfaces such as upholstery and draperies.
Wet or dry vacuum cleaners are a specialized form of the drum models that can be
used to clean up wet or liquid spills.
Wet or dry vacuum cleaners are a specialized form of the drum models that can be
used to clean up wet or liquid spills. They are generally designed to be used both
indoors and outdoors and to accommodate both wet and dry debris; some are also
equipped with an exhaust port or detachable blower for reversing the airflow, a
useful function for everything from clearing a clogged hose to blowing dust into a
corner for easy collection.
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They are generally designed to be used both indoors and outdoors and to
accommodate both wet and dry debris; some are also equipped with an exhaust
port or detachable blower for reversing the airflow, a useful function for
everything from clearing a clogged hose to blowing dust into a corner for easy
collection.
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Fig: 6.12 Vacume Machine
GAS WELDING
The most common gas welding process is oxyfuel welding also known as
oxacetylene welding.
It is one of the oldest and most versatile welding processes, but in recent years it
has become less popular in industrial applications.
It is still widely used for welding pipes and tubes, as well as repair work.
The flame, since it is less concentrated than an electric arc, causes slower weld
cooling, which can lead to greater residual stresses and weld distortion, though it
eases the welding of high alloy steels.
Oxy-fuel is one of the oldest welding processes. Still used in industry, in recent
decades it has been less widely utilized in industrial applications as other
specifically devised technologies have been adopted.
It is still widely used for welding pipes and tubes, as well as repair work.
It is also frequently well-suited, and favoured, for fabricating some types of metal-
based artwork.
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As well, oxy-fuel has an advantage over electric welding and cutting processes in
situations where accessing electricity (e.g., via an extension cord or portable
generator) would present difficulties
TYRE INFLATORS
Many techniques have been developed for the measurement of pressure and
vacuum.
Instruments used to measure pressure are called pressure gauges or vacuum
gauges.
A manometer is an instrument that uses a column of liquid to measure pressure,
alt
hough the term is often used nowadays to mean any pressure measuring
instrument.
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Also known as a floor or track pump. To operate, the user rests the base of the
pump on the floor, resting feet at the base, and pulls and pushes full strokes with
handles. An additional tube must connect the pump to the fill valve, which may
create dead volume.
Since tires are rated for specific loads at certain pressure, it is important to keep
the pressure of the tire at the optimal amount.
PLIER WRENCH
Plier wrench used for turning soft iron pipes and fittings with a rounded surface.
They are not intended for use on hard hex nuts because they would ruin the
head.The design of the adjustable jaw allows it to rock in the frame, such that any
forward pressure on the handle tends to pull the jaws tighter together.
35
Pliers are a hand tool used to hold objects firmly, possibly developed from tongs
used to handle hot metal in Bronze Age Europe.
They are also useful for bending and compressing a wide range of materials.
Generally, pliers consist of a pair of metal first-class levers joined at a fulcrum
positioned closer to one end of the levers, creating short jaws on one side of the
fulcrum, and longer handles on the other side.
This arrangement creates a mechanical advantage, allowing the force of the hand's
grip to be amplified and focused on an object with precision.
The jaws can also be used to manipulate objects too small or unwieldy to be
manipulated with the fingers.
Pincers are a similar tool with a different type of head used for cutting and pulling,
rather than squeezing.
Tools designed for safely handling hot objects are usually called tongs. Special
tools for making crimp connections in electrical and electronic applications are
often called "crimping pliers"; each type of connection uses its own dedicated
tool.
Wrench with a U-shaped opening that grips two opposite faces of the bolt or nut.
36
The ends are generally oriented at an angle of around 15 degrees to the
longitudinal axis of the handle to allow greater range of movement in enclosed
spaces.
I took an old 3/4" open-end wrench, and modified it to be a narrow wrench.
A 1/2 inch open-end wrench or socket wrench for the battery negative terminal
The patented ratcheting open-end design fits neatly into tight spots and allows
movement without ever taking the wrench off the fastener, giving the speed of a
ratchet with the access of an open-end wrench.
One-piece wrench with an enclosed opening that grips the faces of the bolt or nut.
37
The recess is generally a six-point or twelve-point opening for use with nuts or
bolt heads with a hexagonal shape.
The twelve-point fits onto the fastening at twice as many angles, an
advantage where swing is limited.
Eight-point wrenches are also made for square-shaped nuts and bolt heads
Ring spanners are often double-ended and usually with offset handles to
improve access to the nut or bolt.
Tenders are invited for Ring Spanner Double End Type Cromium Plated Set Of 12
No of Sizes 6 Mm To 32 Mm Heavy Duty Model No.
Tenders are invited for Double Ended Ring Spanner Set 11Pcs Size- 6 X 7Mm, 6
X 9 Mm, 10 X 11Mm, 12 X 13Mm, 14 X 15Mm, 16 X 17Mm, 18 X 19Mm, 20 X
22Mm, 24 X 27Mm, 30 X 32Mm, 36 X 41Mm.
One Set Consist Of 1 Ring Spanner 30X32 Mm- 25 Nos 2 Double Ended Spanner
30X32 Mm- 25 Nos 3 Ring Spanner 24 X 27 Mm- 25 Nos 4 Double Ended
Spanner 24X27 Mm- 25 No. 5 Ring Spanner 18X19 Mm- 25 No Double Ended
Spanner 12 X13 Mm- 20 No
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SANDER
Random orbit sanders, also called Dual-Action sanders are hand-held power
sanders where the action is a random orbit.
A sander is a power tool used to smooth surfaces by abrasion with sandpaper.
Sanders have a means to attach the sandpaper and a mechanism to move it rapidly
contained within a housing with means to hand-hold it or fix it to a workbench.
Woodworking sanders are usually powered electrically, and those used in auto-
body repair work by compressed air.
There are many different types of sanders for different purposes. Multi-purpose
power tools and electric drills may have sander attachments.
It can be work using Electric Power Supply or Pneumatic Power Supply.
The random orbit sanding pattern is produced by simultaneously spinning the
sanding disk and moving it in an ellipse.
This ensures that no single part of the abrasive material travels the same path
twice. Because of this unique random sanding action, the tool does not leave
swirl marks, and is not sensitive to the direction of the wood grain.
39
Fig: 6.17 Sander
7. PRACTICAL EXPERIENCE
40
41
7.1 Free Service Procedure & Chart
N BOLT 2000
4500
K H
3
8000
14,50
H
1
R 15000
30000
R
2
h
G TOD
5000
MONT
H
0
TO
V I
YEAR To YEA
R
- -
30500
O 15000 C E
ZEST 4500 3 14,50 1 30000 2
TOW MONT 0 YEAR To YEA - -
5000 H TO 30500 R
N 15000
4000
4500 3 10000 6 20000 1 0
2
ARIA TO MONT TO MONT TO YEA TO
YEAR
5000 H 10500 H 20500 R 4050
0
SUMO 4500 3 10000 6 20000 1 4000 2
42
0
TO MONT TO MONT TO YEA TO
YEAR
5000 H 10500 H 20500 R 4050
0
4000
4500 3 10000 6 20000 1 0
2
SAFARI TO MONT TO MONT TO YEA TO
YEAR
5000 H 10500 H 20500 R 4050
0
43
Check hydraulic clutch circuit for leakage
Check wiper blade and wiper spray
Wash the vehicle & clean condenser fins
Check & top up fluids (Engine oil,Coolant,Brake fluid, Wind screen washer fluid)
All standard checks as per job card
Check drive (Alternator & AC) belts for tension, adjust tension if required, replace
if necessary
Check & Adjust free play of Clutch release cable
Check AC / HVAC system for satisfactory performance
Check for the DTC in the ‘Engine Control Unit 'using diagnostic tool. Take
corrective action if necessary Clear the DTCs
Car washing and cleaning
44
4th FREE SERVICE PROCEDURE
Wash the vehicle & clean the condenser with compressed air.
Check & Top up Fluids if required
Drain water accumulated in Fuel Pre filter cum sedimenter
Check engine compartment for loose fasteners and for any leakages
Check Under body for loose fasteners & for any damage or leakage
Apply grease on door latches, locks, check straps, strikers, bonnet
Check for proper tightening of Door latch
Change Engine Oil and Oil filter
Change Main Fuel filter
Change Air filter element
Check All accessory Drive belts
Change Timing Belt & Timing Belt tensioner
Change Engine Coolant
Check Accessory drive for Power Steering Pump.
Change Gear box Oil and Clean Breather
Grease propeller shaft with grease gun
Check for rubber cracks on Torsional Vibration Damper (TVD)
Check wheel alignment/Steering wheel spoke alignment
Check shock absorber, bushes replace if necessary
Check condition of rubber bushes in Top & Lower wishbones, roll bars, Rear
links, Pan-hard rod, rubber boots/dust cover/ bellow in Rack & pinion, steering
ball joints & column. Replace if necessary.
Replace Power steering Oil & filter element
Change Power Steering Belt
Check parking brakes, adjust if necessary
Check front brake & rear brake pads, re-grease DIH liner resting
Replace Brake & Clutch Fluid
Check headlamp focusing & functioning of all electrical equipments
Check for looseness of + Ve Terminals on Alternator and Starter
Check AC System for satisfactory performance, attend if required.
Tyre Rotation
45
7.2 Paid Service Procedure & Chart
PAID
SERVICE
KM OR TIME WHICE EVER IS EARLIER
CAR MODEL
KM TIME
15000
To
BOLT 1 year
20500
15000
To
ZEST 1 year
20500
46
PAID SERVICE PROCEDURE
47
7.3 Breakdown Service Procedure & Chart
Breakdown service is one kind of facility which is given to the customer at home
or on the road
there is two try of breakdown service
1.only service at home
2.running rapier at home or on road
48
We have tied up with TVS Auto Assit (India) Limited to ensure that you get
immediate and hassle free service in the event of any car breakdown. Our network
for road-side assistance is spread across the length and breadth of the country and
covers cities, highways and hilly terrains across India.
In the event of any mechanical or electrical breakdown and or traffic accident of a
vehicle, all you have to do is call our helpline number 1800 209 7979.
We will track down your location and ensure that the nearest Authorized Service
Provider (ASP) reaches the spot immediately and rectifies the problem or tows it
to the nearest Tata Authorized workshop in case the vehicle is not repairable on
site.
t c c e a ti u fce r s h tc st nh oe e in mr c v i ci c i a ci a r e n i s g n o o t t o
a st n ht e a et ro r t ryc , ut h s te o c m a re ri s ' s
cm t oh o a no wi cn t m aeit n er ce g nt o a t ro n w ah r e d r se
tc sh e t a e th at h ea c t e ra w t r o i s r k n os h t o s tp a r t
w s o h r ok p
sh o p
49
7.4 Work done on Engine System
50
Engine oil is a part of lubrication system which is lubricate the engine's all parts
there are different grade and quantity oil is rub is in different cars
engine oil is store in oil chamber
51
INDIGO MANZA DIESEL 15W40 3.2L
52
CHANGE CNG PIPE(FOR LEAKAGE) IN NANO
CNG pipes is a part of CNG kit which is flow the CNG gas one component to
another component
Generally CNG pipes are made with the aluminium alloy
CNG filer valve,CNG gauge,CNG cylinder,presser regulator and rail is conneted
to each other with CNG pipes
PRESSER
GAUGE
53
PIPE
CHANGE OIL FILTER IN ZEST(DIASEL)
54
CHANGE FUEL INJECTION PUMP IN INDICA VISTA(CAR
NOT START,FUEL PUMP NOT WORK)
fuel injection pump is a part of fuel supply sytem,which is supply fuel with
presser of 200 MPa in injectors
fuel pump is placed between injectors and filter
fuel injection pump is work with the power of engine camshaft
disconnect the injection line, filter supply line and return line pipe
remove the vacuum pump
remove the fuel injection pump
take new injection pump and lock with the camshaft
connect the all lines
crank the engine 3 to 4 times
55
Fig: 7.7 Injection Pump
Fuel pump and gauge is part of fuel supply system, fuel pump is supply fuel tank
to the injectors and gauge is show fuel level in the cluster panel
generally electric type pump and gauge use in cars
pump and gauge is common assembly which is placed in tank before the fuel filter
56
CHANGE RADIATOR IN NANO (LEAKAGE PROBLEM)
take new radiator and fix the fan and its socket
fit the all mounting bolts
fit the coolant tank in the car and hose pipes in radiator
57
Rub 2.2 litre coolant in the coolant tank
59
when we pressed the CNG convert button the SC valve is open and gas is flow in
to the CNG rail,SC valve is also control the flow of gas
Shuttle compensation valve is fit in to the CNG kit in a presser regulator.
60
CHANGE HLA(Hydraulic Lash Adjuster) IN ZEST(STRATING
PROBLEM)
HLA is a part of engine, which is placed above valve and below the camshaft
There is no tapped setting is needed in HLA
61
CHANGE SILENCER IN NANO(SILENCER BROKEN)
Silencer is a part of exhaust system while is reduce noise and pollution of exhaust
gas
silencer is placed before the catalytic converter in exhaust gas line
If the silencer is broken. very loudly noise is occur due to the exhaust gas
62
CHANGE WATER PUMP AND OIL PUMP IN
NANO(COOLANT LEAKAGE PROBLEM)
water pump is a part of cooling system which is circulate the coolant in water
jackets
water pump is placed between radiator lower hose and engine water jackets
water pump is work with the power of engine
generally belt drive is rotate the pump
In nano,water and oil pump is a single unit
63
SERVICE ENGINE HEAD IN MANZA(COOLANT LEAKAGE
PROBLEM)
64
mounting is also absorbs the jerk of the engine
A.B AND C mounting is use in cars
A mounting is placed engine timing side
B ,mounting is placed gearbox side
C mounting is placed in under body is hold the engine and gearbox both.
hard rubber material is used in mounting
65
CHANGE THERMOSTAT VALVE IN NANO(OVERHEATING
PROBLEM)
66
CHANGE THE TIMING CHAIN IN INDICA
timing chain is a part of engine, which is keep rotating timing of cam and crake
shaft
timing chain is placed between cam and crank shaft
67
CHANGE GLOW PLUG IN ZEST(TDS GLOW PLUD ERROR)
68
SERVICE THE INJECTORS(PICK UP PROBLEM)
injectors is a part of fuel supply system, which is inject the fuel in the cylinder
injector is placed on the cylinder in cylinder head
when the injector is not proper work, there is knoking,pick up problem occur
69
CHANGE FUEL FILTER IN INDICA
disconnect the fuel tank, injection line and return line pipes
remove the fuel filter
fix o-ring in new fuel filer
fix the new fuel filter
connect all 3 fuel lines
do 5 to 6 times fuel suction
do 2 to 4 time ignition on/off before staring the car
70
CLEANING THE EGR VALVE IN ZEST(PICK UP PROBLEM)
EGR valve is a component of EGR system which is recalculate the exhaust gas in
to the fresh in take air
EGR valve is placed on intake manifold and connect with exhaust gas line
71
REMOVE SEDIMETER LIGHT AND CHEKE ENGINE LIGHT
IN INDIAGO
Sedimeter light is given in the cluster meter in diesel engine,which saws the water
in the fuel
sedimeter sensor is placed in the pre filter in diesel fuel line.
Open the sedimeter sensor in to the pre filter and drain the water of the filter
change the sedimeter sensor
heck the sedimerter wiring
change the filter
change the cluster meter
change the ECU
72
7.5 Work Done On Transmission & Mechanism
73
BLEEDING
NIPPLE
74
Depressors the oil pressers of the AMT unit with the help of TDS software
Disconnect battery negative cable, gear cable and clutch cable
Remove the silencer
Remove the throttle body
Disconnect the starter motor. Sensors connections
remove the starter motor mounting bolts
remove the gear oil
Loose the left axle
fix the engine holding stand
Remove the B and C mountings
Remove the engine and transaxle mounting bolts
Change the presser plate, clutch plate with the help of top shaft
Change clutch bearing
fix the engine and transaxle mounting bolts
75
fit the B and C mountings
remove the engine holding stand
fix the left axle
rub the gear oil
connect the starter motor. Sensors connection
fix the silencer and the throttle body
connect battery negative cable, gear cable and clutch cable
Make cutch bleeding and cultch kiss process with TDS software
76
CLUTCH
PLATE
B
rake bleeding is the procedure performed on hydraulic brake systems whereby the
Fig: 7.27 Presser Plate
77
This is necessary because, while the brake fluid is an incompressible liquid, air
bubbles are compressible gas and their presence in the brake system greatly
reduces the hydraulic pressure that can be developed within the system.
The same methods used for bleeding are also used for purging, where the old fluid
is replaced with new fluid, which is necessary maintenance.
The process is performed by forcing clean, bubble-free brake fluid through the
entire system, usually from the master cylinder to the calipers, but in certain cases
in the opposite direction
. A brake bleed screw is normally t point on each cylinder or caliper.
The pump and hold method, the brake pedal is pressed while one bleed screw at a
time is opened, allowing air to escape.
The bleed screw must be closed before releasing the pedal
78
TYRE PRESSURE
Maintaining the correct tyre pressure will help to extend the life of your tyres,
improve vehicles
We recommend doing this every two weeks to ensure optimum tyre pressure.
Under inflated tyres will have uneven contact with the road and will exhibit
excessive wear on the inside and outside edges of the tread if they are left
underinflated for some time.
Not only does low tyre pressure wear your tyres out more quickly but you may
also experience increased rolling resistance with the road which means reduced
fuel efficiency and increased CO2 emissions.
Putting too much air in your tyres can be just as damaging and costly.
Over inflated tyres will have a smaller contact patch the part of the tyre that makes
contact with the road which can lead to a loss of traction and poorer braking
distances.
Overly high tyre pressure will also cause heavy and uneven wear across the
central part of the tyre leading to shorter tyre lifespans than if it was correctly
inflated.
79
HEXA 35 36
SUMO 35 35
Brake liner is a component of drum brake system, when we push the brake pedal
brake liner is stick to brake drum so the motion resistance force is apply on the
wheel and vehicle stop or slow down
brake drum is placed in the drum on brake liner holding dish
ceramic material is use in brake liner
80
Fig: 7.29 Brake Liner
rack and pinion is a part of steering system which is convert steering wheel
rotating motion to reciprocating motion
pinion is connect with steering column and rack is connected with tie rod
tie rod is connect to the wheel's nukkle
81
82
Fig: 7.31 Brake Dish
83
WHEEL ALIGNMENT
84
85
CHANGE JUMPER IN TIAGO(NOISE PROBLEM)
86
WHEEL BALANCHING
Since the tyre is the only patch of contact between an automobile and the road,
having the right tyre aside, it is critical to keep its ‘balance’ perfect to avoid
irregular wear and tear
Counter weights are small weights that have a certain mass and help in counter-
acting the forces acting to imbalance the weight
Fig: 7.35 Wheel Balancing
87
CHANGE 4TH GEAR IN INDIGO(GEAR SHIFTING
PROBLEM)
gears is a component is transition unit, which is maintain speed and torque as per
the require
gears are fitting in the gear box and gear box are placed between the clutch and
propeller shaft(FR vehicle) or differentiation(FF vehicle)
the synchronizing ring,gear,sliv,fork,hub is a component of gear box
88
Fig: 7.36 Gear Box Assembly
90
CHANGE ANRI BAR ROD LINKEGE
91
CHANGE THE SUSPENTION BUSHING IN INDICA(NOISE
PROBLEM)
92
CHANGE THE BALANCING CROSS ROD IN INDICA(CROSS
ROD BEND)
cross rod is a part of suspension system, which is hold the both lower arm
cross rod is paced between booth lower arm
when any under body damage is occur or the high impact on the cross rod, the rod
is bend
93
CLUTCH MASTER AND SLIV CYLINDER CHANGE IN
ZEST(CLUTCH NOT WORK)
clutch master and slive cylinder is a part of clutch operating machinesme which is
engage and disengage the clutch
master cylinder is connect to the clutch pedal and sliv cylinder is connected to the
cultch fork
this component is hydraulically work
94
7.6 Work Done On Electrical System
Coolant tempreter sensor is measure the temperature of engine coolant and signle
to the ECU,than ECU control radiator fan on/off, radiator fan
series/parallel sercite,ignition timing.
the coolant temperature sensor is also help to show engine
temperature on the cluster meter
Coolant temperature sensor is placed in the engine block in water jackets
Copper material is used in this sensor
95
NEW KEY PARING IN INDOGO MANZA
96
IGNITION COIL CHANGE IN NANO(STARTING PROBLEM)
97
CHANGE HIGT TENTION CABLE IN NANO(MIDFIRING
PROBLEM)
H.T. cable is a part of ignition system which is flow 20000V to 25000V current
ignition coil to spark plug
H.T. cable is placed between ignition coil and spark plug
High rubber insulating material is coated on the h.t. wire
After 50000 to 55000 kms H.T. cable is change
Must be take care H.T. cables are connect as per firing order in the coil
98
CHANGE CENTRAL LOCKING ACTUATOR
99
CHANGING FUSE
100
CHANGE WIPER BLADE IN SUMO(BLADE NOT PROPER
WORK)
A wiper blade is a device used to remove rain, snow, ice and debris from a
windshield.
Almost all motor vehicles, including cars, trucks, train locomotives, watercraft
with a cabin and some aircraft, are equipped with such wipers, which are usually a
legal requirement.
A wiper generally consists of a metal arm, pivoting at one end and with a long
rubber blade attached to the other.
The arm is powered by a motor, often an electric motor, although pneumatic
power is also used in some vehicles.
The blade is swung back and forth over the glass, pushing water or other
precipitation from its surface.
Most automobiles use two synchronized radial type arms, while many commercial
vehicles use one or more pantograph arms.
101
CHANGE ROOF LIGHT IN TIAGO(ROOF LIGHT NOT
WORK)
102
BATTERY TESTING AND CHARGING
with the help of hydrometer and multicenter we can test the battery
with the multicenter we can check the battery voltege,if the batter's voltage is
12.60v and above its show battery is fully charge and one the vehicle is start the
battery voltage is goes about 14.35v it's show alternator is properly work
with the help of hydrometer we can check the electrolyte's specific gravity
if the electrolyte gravity is above the 1200 the battery is fully charge condition
if the battery is not charge we can charge the battery with the help of battery
charge machine
CHANGING REALY
Spark plug is a part of ignition system which is ignite to air and fuel mixer in a
petrol engine in the power stroke
Spark plug is located on the cylinder in a cylinder head
104
When the misfiring occurs first clean the spark plug, if the misfiring is not stop
than change the spark plug
generally after 30000 km spark plug is change
Must be take care the spark plug is not broken in the cylinder
head when open or close, if the plug is broken in the head than must be overhaul
the cylinder head to replace the plug
105
CHANGE RADIATOR FAN IN NANO(FAN NOT WORK)
Radiator fan is a part of cooling system which is cool the engine coolant
plastic radiator fan is use in cars
radiator fan is placed behind the radiator
106
107
CHANGE TAIL LIGT IN NANO
108
CHANGE OXYGEN SENSOR IN TIAGO(WIRING CUTTING)
109
AUTOMOBILE BULBS
110
SERVICE THE ALTERNATOR
111
WIPER LINKEGE REPAIR IN SAFARI
wiper linkage is a part of electric system, which is convert wiper motor's rotating
motion in to wiper oscillating motion
wiper lineage is placed between motor and wiper blade
112
DESHBOARD REMOVE AND REFITTNG IN TIAGO FOR
NOISE
113
7.7 Work Done On Air Conditioner System
AC GAS LEAKAGE CHACKING
GAS INJECT IN
LINES
GAS LEAKAGE SO
PRESSE IS DOWN
Fig: 7.62 Ac Gas Presser Manifold
AC control unit is a part of ac system, which is control the cooling and heating
temperature AC air flow direction and the blower speed
AC control penal is placed on the dashboard unit
114
Remove the dashboard upper penal
Open the ac control penal's 4 screw
Loose the 2 wire of the control penal
loose the electric socket
Take new penal connect the 2 wire and socket
Fit the penal in dashboard
115
CHECK AC COOLING
116
Cloth net type filter is generally use in AC unit
117
RECHARGE AC GAS IN INDICA
When ac gas is leakage from the ac's parts or ac's lines, change the ac's
component, cooling is not proper, it is needs to recharge ac gas
CFC and HFC gas(R-134a) is use as ac gas
There is different ac gas quantity in different cars
connect the robiner's(ac machine) low and high presser nobe to the ac pipe
recover the ac gas process
vacuum the ac gas about 15 minutes
inject the lubrication oil(about 25 to 40 ml)in ac pipe
recharge the ac gas
118
SERVICE AC UNIT IN INDICA
119
Fig: 7.67 Ac Unit
120
Condenser is a part of AC system which is cool the compressor's high presser and
high temperature AC gas
Condenser is made with aluminium material
Generally condenser is placed behind the front bumper between the compressor
and dryer
121
Fig: 7.69 AC Condenser
122
7.8 Work done on Accident Shop
123
CHANGE DOOR IN INDIGO(DOOR IS DAMAGE)
A car door is a type of door, typically hinged, but sometimes attached by other
mechanisms such as tracks, in front of an opening which is used for entering and
exiting a vehicle.
A vehicle door can be opened to provide access to the opening, or closed to secure
it.
124
CHANGE REAR BUMER IN NANO(BUPER IS DAMGE)
A bumper is a structure attached to or integrated with the front and rear ends of a
motor vehicle
to absorb impact in a minor collision, ideally minimizing repair costs
Regulatory measures have been enacted to reduce vehicle repair costs, and more
recently impact on pedestrians.
125
Fig: 7.72 Rear Bumper
bonnet is the hinged cover over the engine of motor vehicles that allows access to
the engine compartment (or trunk on rear-engine and some mid-engine vehicles)
for maintenance and repair
On passenger cars, a hood may be held down by a concealed latch. It is designed
to protect a car from thefts, damage and sudden hood opening on the road.
The hood release system is common on the most of vehicles and usually consists
of interior hood latch handle, hood release cable and hood latch assembly.
The hood latch handle is usually located below the steering wheel, beside the
driver's seat or set into the door frame.
When a driver pulls a hood latch handle the hood panel pops up and allows access
to the engine compartment
Hoods are typically made out of steel, but aluminum is rapidly gaining popularity
with auto companies.
126
Fig: 7.73 Bonnet
127
PAINT THE RAPAIR FENDER IN TIAGO
Abrasion the sander paper on the fender
clean the fender
apply the putty on the fender
levelling the putty
abrasion the Amery paper on the fender
move the car in paint both
attach masking paper where the paint is not neccecery
on the vacuume in both
first the paint metal pal coat
then paint the polish or finish coat
leave it in paint both for drying about 5 to 6 hours
once the paint is dry then Amery polish make on the fender
washing the car
128
129
Fig: 7.76 Paint Bumper
130
RAPAIR ROOF WITH HAMMER,DOLLY AND SPOON IN
ZEST
roof or car top is the portion of an automobile that sits above the passenger
compartment, protecting the vehicle occupants from sun, wind, rain, and other
external elements.
Because the earliest automobiles were designed in an era of horse-drawn
carriages, early automobile roofs used similar materials and designs
131
CHANGE THE WINDSHIELD GLASS IN NANO(WINDSHILD
BROKEN)
Windshields protect the vehicle's occupants from wind and flying debris such as
dust, insects, and rocks, and provide an aerodynamically formed window towards
the front.
UV coating may be applied to screen out harmful ultraviolet radiation. However,
this is usually unnecessary since most auto windshields are made from laminated
safety glass.
The majority of UV-B is absorbed by the glass itself, and any remaining UV-B
together with most of the UV-A is absorbed by the PVB bonding layer.
remove the outer glass trim
remove the inner pillar trim
cut the glass with piano wire
remove the glass
remove the gasket Farsi
apply the gasket maker adhesive on the penal where the glass is placed
take glass with suction cup and fix the glass on the panel
leave it 12 hours
check leakage with solution of soap
7.9 Work done on Modern Technology
CHANGE CRANK SHAFT POSITION SENSOR
132
This information is used by engine management systems to control the fuel
injection or the ignition system timing and other engine parameters.
Before electronic crank sensors were available, the distributor would have to be
manually adjusted to a timing mark on petrol engines.
The crank sensor can be used in combination with a similar camshaft position
sensor to monitor the relationship between the pistons and valves in the engine,
which is particularly important in engines with variable valve timing
Common mounting locations include the main crank pulley, the flywheel, the
camshaft or on the crankshaft itself.
This sensor is the 2nd most important sensor in modern-day engines after the
camshaft position sensor.
When it fails, there is a probability the engine will not start, or cut out while
running
The functional objective for the crankshaft position sensor is to determine the
position or rotational speed (RPM) of the crank.
133
CHANGE MASS AIR FLOW SENSOR
A mass (air) flow sensor (MAF) is used to find out the mass flow rate of air
entering a fuel-injected internal combustion engine.
The air mass information is necessary for the engine control unit (ECU) to balance
and deliver the correct fuel mass to the engine.
Air changes its density as it expands and contracts with temperature and pressure.
In automotive applications, air density varies with the ambient temperature,
altitude and the use of forced induction, which means that mass flow sensors are
more appropriate than volumetric flow sensors for determining the quantity of
intake air in each cylinder.
There are two common types of mass airflow sensors in use on automotive
engines.
Neither design employs technology that measures air mass directly.
However, with additional sensors and inputs, an engine's ECU can determine the
mass flowrate of intake air.
134
LT
IC
EH
V
R
A
7.10 Work done in Washing Area
135
car clean
with
cleanin com presser
g the d air
dashboa
rd
clean clean
the all the all
m ateing seats
s
clean clean the
the all intriar
engin clean trim s
e the
boot
Fig: 7.82 Car Cleaning With Compressed Air
136
car cleaning with
solution of soap and
water
cleaning the
fander lining
clean clean
the under
engine body
the tyres
boot
137
p c
p a p
o
o r o
l i
l i p l i
s
s o s
h
h l i h
t
a s d
h
l l h a
e
t i s
e
y n h
n
r g b
g i
e o
n
s a
e Fig: 7.84 Car Polishing
r
d
138
Fig: 7.85 Car Washing
139
7.11 Work Done In Front Office
FRONT OFFICE
The front office or reception is an area where visitors arrive and first encounter a
staff at a place of business.
Front office staff will deal with whatever question the visitor has, and put them in
contact with a relevant person at the company.
Broadly speaking, the front office includes roles that affect the revenues of the
business.
The term front office is in contrast to the term back office which refers to a
company's operations, personnel, accounting, payroll and financial departments
which do not interact directly with customers.
The front office receives information about the customers and will then pass this
on to the relevant department within the company.
The front office can also contact the marketing or sales department should the
customers have questions.
The company needs to give training to the front office manager as this position
will come in contact with customers the most.
140
GENERAL STEPS OF CAR SERVICE
Customer Details
Customer ID
Contact No
Customer Name
Customer Address
Vehicle Information
Vehicle Model
Vehicle Registration No.
VIN No
Service Information
Vehicle Condition
142
Work Performed
Parts & Material used
143
Fig:7.88 Job Card
144
8. MY LIKING & DISLIKING OF WORK PLACES
145
146
9. LEARNING & CONCLUSION FROM TRAINING
My 5 month industrial training at Cama Motors has been one of the most
interesting, productive and instructive experience in my life. Through this training, I
have gained new insight and more comprehensive understanding about the real
industrial working condition and practice; it has also improved my soft and functional
skills. All these valuable experiences and knowledge’s that I have gained were not
only acquired through the direct involvement in task but also through other aspects of
the training such as work observation, interaction with colognes, superior and other
people related to the field.
I would like to thank all those people who made this happen, because the
experience of working at Cama Motors was remarkable.
147
10. REFERENCES
https://en.wikipedia.org
https://www.cardekho.com
148