SCHEDULE 3 RACI MATRICES

Pengadaan Cyber Security Forensic Direction Finder Tools

5 November 2016 December 2018
TABLE OF CONTENTS
SCHEDULE 3 RACI MATRICES 1
PENGADAAN CYBER SECURITY FORENSIC DIRECTION FINDER TOOLS 1

1 OVERVIEW 2
1.1 REFERENCE DOCUMENT 3
1.2 RACI –PROJECT MANAGEMENT & GOVERNANCE 3
1.3 RACI –FACILITY/LOGISTICS 4
1.4 RACI –PT. SINERGY INFORMASI PRATAMA MANAGEMENT 5
1.5 RACI –INFRASTRUCTURE 5
1.6 RACI –INTEGRATION 7
1.7 RACI –ARCHITECTURE & SOLUTION MANAGEMENT 9
1.7.1 RACI – Development Management 10
1.8 RACI – TESTING - SIT ERROR! BOOKMARK NOT DEFINED.
1.9 RACI – TESTING - UAT 11
1.10 RACI –DEPLOYMENT MANAGEMENT 13
1.11 RACI –CHANGE REQUEST MANAGEMENT 14
1.12 RACI –TRAINING 15
1.13 RACI –BAU 15
1.14 RACI – OPERATIONAL DURING STABLIZATION AND MIGRATIONERROR! BOOKMARK NOT
DEFINED.
1 OVERVIEW
The purpose of ROA - Schedule 3 is to define the Responsibilities matrix for the
implementation of Pengadaan Cyber Security Forensic Direction Finder Tools between PT.
Sinergy Informasi Pratama (“PT. Sinergy Informasi Pratama ”) and PT Telekomunikasi Selular
(“Customer” or “Telkomsel”).

The purpose of the document is to ensure that both parties understand and agree to the
scope and terms of the engagement. Both parties agree to take the necessary steps and
to act in accordance with this ROA - Schedule 3, to ensure the successful completion of the
Project according to Suppliers’ and Customer’s practice and methodology.

ROLES AND RESPONSIBILITIES

The level of each party's responsibility with respect to each of the obligations set forth in the
Role and Responsibilities table is specified by the letters "R", "A" and/or "C" adjacent to such
obligation and beneath such party's name:

"R" -Responsible–The party assumes full responsibility for the activity or deliverable. Such
party's ability to complete its task, however, may be dependent on deliverables from a
party with a Contribute role, and a performance failure by the participatory party may
adversely impact the other party's ability to complete tasks for which it is responsible.

"A" -Accountable–The party is accountable for the execution and performance of an

activity or deliverable. Such party's ability to complete its task, however, may be dependent
on deliverables from a party with a Responsibility/Contribute role, and a performance failure
by the participatory party may adversely impact other party's ability to complete tasks for
which it is accountable.

"C"-Contribute–Support from the party is required to complete the activity or complete the
deliverable. The party will provide material input into the task and with which there is two-
way communication.

“I” –Informed–Keeping the owner informed for visibility and ensuring related item’s impact
covered.
1.1 REFERENCE DOCUMENT
The following Documents are referred in this Appendix for more details.

# Document File name Version

1
2
3
Note: Document with star (*) -These are program deliverable documents which will be
modified during life cycle of program subject to mutual agreement between Telkomsel
and PT. Sinergy Informasi Pratama under change governance.

1.2 RACI –PROJECT MANAGEMENT & GOVERNANCE

TELKOMSEL LEADS THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Partner with the Telkomsel Program Manager
to manage the successful execution of
A, R C
Program/Project Management tasks and
objectives.

Manage the overall PT. Sinergy Informasi

Pratama program management related
scope including program plan A,R C
/dependencies /Schedule /RAID /Quality
and Deliverables.

Project
Provision of weekly project management
Management A,R C
reports for PT. Sinergy Informasi Pratama .
/Governance

Forums establishment required for

management of control of the Pengadaan
Cyber Security Forensic Direction Finder Tools
including a project steering committee, and C A,R
project management forum which will
provide direction as well as manage the
resolution of specific issues.

Gather all program status/progress from PT.

A,R C
Sinergy Informasi Pratama work streams and
perform upstream communications, ensure
 TELKOMSEL LEADS THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
cross-project issue resolution and effective
escalation to upstream leadership & perform
all downstream communications.

Consolidating PT. Sinergy Informasi Pratama

progress and critical issues and risks into the
report for the project steering committee &
prepare for the decisions of the project
A,R C
steering committee and drafting suitable
recommendations for PT. Sinergy Informasi
Pratama project activities and scope of
responsibilities.

Deliver ongoing communications to all

C A,R
relevant stakeholders

1.3 RACI –FACILITY/LOGISTICS

TELKOMSEL LEADS THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Access to facilities currently available in
Telkomsel’s premises for PT. Sinergy
Informasi Pratama Personnel to
carryout work throughout the project
life cycle on Telkomsel premises. I A,R
Facilities needs are:

 Building access
Facility/Logistics
 Meeting rooms
 Network access
Provision of a resource plan to
Telkomsel’s on a monthly basis for
forecasted number of PT. Sinergy
A,R C
Informasi Pratama Personnel per
Telkomsel Site. PT. Sinergy Informasi
Pratama to provide updates to this
resource plan where outside of this
 periodicity where there are material
variations in the forecast.

1.4 RACI –PT. SINERGY INFORMASI PRATAMA

MANAGEMENT
TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Serve as the primary Execution Program
Management lead to oversee and
manage Third Party PT. Sinergy Informasi C A,R
Pratama (Non-PT. Sinergy Informasi
Pratama ) activities and tasks.

Handle all contractual, commercial and

budget management aspects of the Third
I A,R
Party PT. Sinergy Informasi Pratama (Non-
PT. Sinergy PT. Sinergy Informasi Pratama ).
Informasi
Pratama Supervise PT. Sinergy Informasi Pratama for
Management Hardware and Software related to ICT
Firewall Security System ProjectPengadaan I A,R
Cyber Security Forensic Direction Finder
Tools

Manage commercial agreements with the

HW/SW PT. Sinergy Informasi Pratama for
Pengadaan Cyber Security Forensic A,R I
Direction Finder Tools based on the
Supplier proposed BoQ.

1.5 RACI –INFRASTRUCTURE

TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Build Non-PT. Sinergy Informasi Pratama
C A,R
environment to integrate with PT.
Sinergy Informasi Pratama
 TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
environments, to ensure smooth testing
and production execution for BAU
activities
Test and
production Build PT. Sinergy Informasi Pratama
environment integrative environments, to ensure
smooth testing and production A, R C
execution of the Upgraded platform
Environment

Hardware purchase for Pengadaan

Cyber Security Forensic Direction Finder I A,R
Tools

High Level Architecture & Design for

Pengadaan Cyber Security Forensic A,R C
Hardware
Direction Finder Tools infrastructure
purchase

Review and signoff High Level and Low

I A, R
Level Architecture & Design

Defining and ensuring infrastructure

A,R C
implementation milestones (RFS)

Provide detailed Data Center

C A,R
requirements (e.g. DC Standard)

Provide detailed Data Center facilities

Data Centre requirements from device (design for A,R I
Support and D.C.) (Power, HVAC, Rack Space)

Management Data center space and Readiness for

I A,R
installation of HW

Facilitate remote access connectivity

I A,R
following the IT Security Policy
 TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Data Center Support, Facilities, network
and connectivity, Data Backup I A,R
Management

1.6 RACI –INTEGRATION

TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Integration High Level requirement for the systems to
I A,R
points be integrated

Interface planning, design and

Interfaces
development for PT. Sinergy Informasi A,R C
Definition
Pratama integration points

Surrounding systems readiness for interface

C A,R
changes & Testing

Pengadaan Cyber Security Forensic

Direction Finder Tools system readiness for A,R I
interface changes & Testing

Interface
Interface Matrix(IOT) for connectivity and
Readiness/Set C A,R
setup for Testing
up/Testing/

Interface connectivity and setup between

Production
PT. Sinergy Informasi Pratama and
readiness
TELKOMSEL systems in Test environment
C A,R

Assuming TELKOMSEL system is ready for

connectivity.

Interface Matrix(IOT) for connectivity and

I R
setup for Production
 TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Interface connectivity and setup between
PT. Sinergy Informasi Pratama and A,R C
TELKOMSEL systems in Production
1.7 RACI –ARCHITECTURE & SOLUTION MANAGEMENT
TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Architecture Verification and
Confirmation for Pengadaan Cyber A,R C
Security Forensic Direction Finder Tools
Architecture

Architecture Verification and

C A,R
Confirmation on surrounding systems.

Assign relevant Business/IT and other

relevant team members to participate in C A,R
Session solution validation sessions.
Planning
Logistic Management for Solution
C A,R
validation Sessions

System Test Strategy (only Product Data

A,R R
Validation Strategy)

User Acceptance Test Strategy A,R R

Performance Test Strategy A,R R

Review and approval of the testing

A,R R
planning document

Review and approval of the Solution

Testing Planning design documents (Impact assessment/
interface design/deployment/ testing
strategy document) relevant to C A,R
Pengadaan Cyber Security Forensic
Direction Finder Tools ICT Firewall Security
System Project

Solution design documents relevant to

third party/bridging/surrounding systems
C A,R
in Pengadaan Cyber Security Forensic
Direction Finder Tools

Review and approval of Solution design C A,R

documents relevant to third
 TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
party/bridging/surrounding systems in
Pengadaan Cyber Security Forensic
Direction Finder Tools

Review and approval of Sprint backlog

priorities, User Stories, and Acceptance
Conditions throughout project (e.g. A,R C
during Backlog grooming and Sprint
planning meetings)

1.7.1 RACI – Development Management

TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Planning, control and execution of
Pengadaan Cyber Security Forensic
A,R C
Direction Finder Tools for PT. Sinergy
Informasi Pratama

Planning, control and execution of

Telkomsel third party/bridging/surrounding C A,R
Systems development.

Planning, control and execution of

Development Pengadaan Cyber Security Forensic A,R R
Direction Finder Tools Data Modelling

Planning and control and execution of

Telkomsel systems Configuration and C A,R
Business Parameters

Pengadaan Cyber Security Forensic

Direction Finder Tools Testing Demo and
A,R C
feedback handling (as part of Sprint Show
and Tell

Development of System Test Items A,R C

 TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Development of Unit Test Items A,R C
Testing
Development Development of User Acceptance Test
A,R C
Items

1.8 RACI – TESTING - UAT

PT. Sinergy
Activity Group Activity Informasi TELKOMSEL
Pratama
Propose Overall Test Strategy and
A, R C
Approach for the testing.

Review and approve Test Strategy and

I A,R
Approach document

Identify test environments needs for UAT A, R R

Strategy/Plan/ Identify resources required A, R R

Design
Describe/Define the types of possible test
cases, scenarios and design C A, R
documentation for End to end tests

Test Plan approval C A,R

Review and approve test cases,

C A,R
scenarios and design documentation

Test Data Preparation R A, R

Strategy/Plan/Design
Test Data Preparation for Surrounding
C A,R
System

Propodr test Scenarios, conditions, scripts,

A,R C
and expected results
Preparation

Define test data requirements V A,R

 PT. Sinergy
Activity Group Activity Informasi TELKOMSEL
Pratama
Ensure testing environment readiness R A,R

Connectivity configuration and readiness A, R R

Review and approve test approach, plan

R A,R
and scenarios

Integrate overall UAT plan from all UAT

A, R R
work streams

Overall Test
Mobilize and engage Telkomsel resources
Management C A,R
required for testing

Collate and track overall UAT progress A,R A

End to end UAT execution R A, R

Executing tests involving Telkomsel

C A,R
surrounding system

Validate test results R A, R

Report defects and fixing progress A,R C

Raise, log, assign, and escalate defects in

A,R R
Execution & defect management tools
Validation
Analyze cross system/integration issues
under dispute by individual system teams
and determine approach to resolution A,R R
and party, which should implement
resolution.

Fix defects identified and deploy defect

A,R R
fixes

Fix defects identified in surrounding

R A, R
systems and deploy defect fixes
 PT. Sinergy
Activity Group Activity Informasi TELKOMSEL
Pratama
Code and configuration Deployment,
A,R R
and release management

Surrounding system code & configuration

R A, R
Deployment, and release management

Document execution and results of UAT in

A,R C
closure memo

Overall defect management A,R C

Setup defect management tools A, R R

Defect
Management Provide Defect Remedy plan A,R C

Provide Defect Remedy plan of

C A,R
TELKOMSEL Systems

Acceptance Test Summary Report A,R R

Reporting & Test Plan and Test Strategy Review and

C A,R
Approval approval

Provide acceptance certificate C A,R

1.9 RACI –DEPLOYMENT MANAGEMENT

TELKOMSEL LEAD THE PROGRAM
STREAM ACTIVITY PT. Sinergy
TELKOMSEL
Informasi Pratama
Overall Deployment plan for RFS/FUT
cutover for PT. Sinergy Informasi A,R C
Initiation/ Pratama System
Planning/
Checklist
Deployment plan for third party and
C A,R
bridging
 TELKOMSEL LEAD THE PROGRAM
STREAM ACTIVITY PT. Sinergy
TELKOMSEL
Informasi Pratama
Detailed Checklist for validation of
deployment – PT. Sinergy Informasi A,R C
Pratama System Upgrade

Detailed Checklist for validation of

C A,R
deployment – Surrounding systems

RFS approval and Communication to

R A,R
all stakeholders

Monitoring, Control and ongoing

R A,R
communication setup/Procedures

Post Deployment Monitoring A,R R

Post Deployment
Testing
Post Data Migration Monitoring A,R R

1.10 RACI –CHANGE REQUEST MANAGEMENT

TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Describe the requirement for
A,R C
change request processes

Demand(Requirement)/Pipeline
C A,R
management with Business
Initiation/Definition/
Prioritization Define/Capture requirement for
C A,R
change request process

Raise and submit change request C A,R

Prioritize/Scope change requests R A,R

Track and report on progress of

Tracking/Approval A,R C
change requests raised
 TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Approve or reject change request C A,R

1.11 RACI –TRAINING

TELKOMSEL LEAD THE PROGRAM
PT. Sinergy
STREAM ACTIVITY
Informasi TELKOMSEL
Pratama
Product/On Job Training Training –
A,R C
Material Preparation and Readiness

Schedule Product/On Job Training

session in coordination with relevant A,R C
stakeholder of Telkomsel

Training Plan End User Training on Pengadaan

Cyber Security Forensic Direction
Finder Tools and Pengadaan Cyber A,R C
Security Forensic Direction Finder
Tools Management

Availability of relevant stakeholder of

Telkomsel for Product/On Job A,R C
Training

Execution Product/On Job Training Session A,R C

1.12 RACI –BAU

TELKOMSEL LEAD THE PROGRAM
STREAM ACTIVITY [ Vendor] TELKOMSEL

There would be
Guideline/Governance guideline/Governance for each R A,R
BAU changes which may have
potential impact on Pengadaan
 Cyber Security Forensic Direction
Finder Tools

Definition and agreement of

Freeze period Pengadaan Cyber
Freeze R A,R
Security Forensic Direction Finder
Tools

End of Day Activity

Monitoring System Health

A,R R
Housekeeping
Operational Activity

Provide Access to Operational

Team

2nd Level System Restoration A,R R

2ndLevel Support on Problem

A,R R
Management

System configuration that not yet

knowledge transferred to A,R R
Telkomsel

Version Upgrade of Pengadaan

System Upgrade Cyber Security Forensic Direction A,R R
Finder Tools

Install, configure and integration

Operational Readiness A,R R
of OSS Tools

Set Up Operational Tools as

required by operational activity
End of Day Script and Status
A,R R
 Housekeeping, Backup
 Monitoring
Operational Automation  Deployment
 System Restart
Execute and Monitor
Operational Script:
A,R R
 End Of Day Script
 Housekeeping, Backup
 Monitoring