QUESTIONNAIRE

1.Do you have any account in the bank?

Yes □ No □

2. Which type of bank is there in the village that you patronize?

Public Sector Bank □ Co-operative Bank □

Private Sector Bank □ Community Bank □
Micro finance bank □

3. What are the financial products are available in IDBI bank?

Current Account □ Saving Account □

Fixed deposit Account □ Loan Account □

4. Internet banking services.

12345

5. Do you feel that your employment status plays a role in your use/access of these services?
Yes □ No □

6. Do you feel that your income plays a role in your use/access of these services?
Yes □ No □

7. Do you feel that bank charge plays a role in your use/access of these services?
Yes □ No □

8. Do you feel that bank employees‘ attitude and behavior plays a role in your use/access of
these services?
Yes □ No □

9. Do you feel that documentation and identification plays a role in your use/access of these
services?
Yes □ No □
10. Financial institution‘s interest in your problem.

1 2 3 4 5

11. Banking procedures like documentation and identification.

1 2 3 4 5

12. Are you using financial analysis ?

Yes □ No □

13. What type of performance measures are being used by your bank use as a part of measuring and
managing the bank’s overall performance?
□Financial measures
□ Non-financial measures
□ Financial and non-financial measures.

14. Financial Perspective?

Sr. No. Measures Importance
I. ROI 54321
II. CAMEL Framework 54321
II. Productivity Measures 54321
III. Any Other (Please specify) 54321

15. ROI
Sr. No. Measures Importance
1 Return on Assets (ROA) 54321
2 Return on Equity (ROE) 54321
3 Return on Average Assets (ROAA) 54321
4 Any Other (Please specify) 54321

16. Capital Adequacy

Sr. No. Measures Importance
1 Capital Adequacy Ratio (CAR) 54321
2 Debt-Equity Ratio 54321
3 Advances to Total Assets 54321
17. Asset Quality
Sr. No. Measures Importance
1 Gross NPAs to Net Advances 54321
2 Net NPAs to Net Advances 54321
3 Total Investments to Total Assets 54321
4 Net NPAs to Total Assets 54321

18. Management Efficiency

Sr. No. Measures Importance
1 Total Advances to Total Deposits 54321
2 Return on Net Worth 54321
3 Business per Employee 54321
4 Profit per Employee 54321