GIG Installation Standard

FiberCo, 27-Mar-2015

Confidential
 Document Change History
Revision Date Updated Description of Change Notes
by

1.0 27-MAR-2015 Paryono First Release GIG Installation Standard

Table of Content
1. Do & Don’t
2. Material
3. ONT (Optical Network Terminal)
4. Testing Parameter
5. Post Installation
6. Contact Center Information
 1. Do & Don’t
A. DO
1. Make phone call one hour before arrive
2. Introduce name & company name
3. Show respect to customer
4. Wear clean and tidy Company Uniform all the time
5. Keep good appearance
6. Keep high standard of hygiene

B. DON’T
1. Don’t enter customer’s room without permission
2. Don’t answer any service plan enquiry from customer. Just refer
customer to call contact center or sales team directly
3. Don’t littering or make hand stamp
4. No long or dyed hair
5. No earrings
6. No tattoo
7. No tips
 2. Material
No. Items Type Quantity Unit Notes
1 ONT Huawei 1 unit
HG8245H
2 Fiber Optic G657A 50 meter From ODP (Optical
Drop Cable (2 core) Distribution Point) to Wall
Outlet. If more than 50
meters, no additional charge.
3 Condoit or Clipsal 3 meter From Ceiling to Wall Outlet. If
cable pipe (1x1 cm) more than 3 meters
customer must provide the
same.
4 Wall Outlet Outbow 1 unit
5 Connector SC/APC 2 unit
6 Pig Tail Cable SC/APC 1 unit 3 meter
7 UTP Cable Cat5 1 unit 2 meter
8 Sticker Label Printed 2 unit Wall Outlet (Customer) &
Drop Cable (ODP)
 2. Material (cont.1)

FO Drop Cable Pig Tail Cable

Wall Outlet

Connector
SC/APC UTP Cable
ONT
HG8245H
3. ONT (Optical Network Terminal)
No. Parameters Value Notes
1 WiFi SSID GIG-<4 digits alphabet lower Example : GIG-emut
case> Can be modified by Field Engineer based on
customer request
2 WiFi Password WLAN key, 8 digits [random] Example : 12123434
number only Can be modified by Field Engineer based on
customer request
3 WiFi Authentication WPA/WPA2 PSK (Pre Share
Mode Key)
4 WiFi Encryption TKIP & AES
3 ONT Password Derivative of Customer ID Generated by IBOSS
Example : AA00000101
4 PPPOE Username Derivative of Customer ID Generated by IBOSS
Example : AA00000101
5 PPPOE Password <random> Generated by IBOSS
6 SIP Username PSTN Number Generated by IMS
7 SIP Password <random> Generated by IMS
8 WEB GUI Username root Factory default
9 WEB GUI Password <generic> Determined by Head of Fiber Co Network
Operation
 4. Testing Parameter
No. Parameters Value Notes
1 FO Power Level Minimum -26 dbm
2 Browsing Maximum 5 sec URL
http://www.indosatm2.com
3 Speed Test
a. Download a. Depend on product URL
package http://speedtest.indosatm2.com
b. Upload b. Depend on product
package
c. Latency (RRT) c. Maximum 150 ms
d. Jitter d. Maximum 30 ms
 5. Post Installation
1. Stick label on Wall Outlet (Customer side)
2. Stick label on Fiber Optic Drop Cable (ODP side)
3. Stick Serial Number Label on BALAP (or write down S/N)
4. Cleaning up
5. Inform WiFI SSID to Customer
6. Inform WiFi Password to Customer
7. Ask Customer to test connection (WiFi, LAN, Browsing)
8. Ask Customer to sign BALAP (Berita Acara Lapangan)
9. Write down installation result on WO (Work Order) :
• FO Power Level
• Browsing
• Speed Test (Download, Upload, Latency, Jitter)
• WiFi SSID *)
• WiFi Password *)
10.Take a picture BALAP
*) WiFi SSID & WiFi Password need to be inputed in IBOSS, since EMS/U2000 still does not support ONT remote
configuration, so in case Customer forgot their WiFi SSID or WiFi Password, Customer Service able to inform to
Customer (without waiting for customer visit by Field Engineer), if EMS/U2000 already have support ONT remote
configuration we will not record WiFi Password anymore.
 6. Contact Center Information
Contact Center 24 hours 7 days

Telephone
Jakarta : 021-3000-8888
Bandung : 022-3000-0888

Fax
Jakarta : 021-3000-8800

Email
gig@indosatm2.com
Thank You

Confidential 11