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This document is an authorized copy for the course "Strategy and Sustainability" taught by prof. Mike Rosenberg.

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ENVIRONMENTAL SENSIBILITY

A Strategic Approach
to Sustainability
By MIKE ROSENBERG

I
n 1962, Rachel Carson’s book, Silent but the mere fact that an agreement now ex-
Spring, was considered groundbreaking ists represents a major step.
for raising difficult questions about the Environmentalism has not just gained legit-
impact of human industrial processes imacy in civil society; it is fast becoming a vital
on the natural world. A little more than 50 strategic consideration in the boardrooms and
years later, concern for our natural environ- C-suites of companies around the world. These
ment has moved from the fringes to the very days, growing numbers of firms are publishing
heart of public debate. The signing of COP21 sustainability reports based on the so-called
in Paris last December is a testament to this. Triple Bottom Line, and most new business
This historic agreement established an inter- projects include detailed environmental im-
national framework to deal with the growing pact assessments.
challenges of climate change. Whether the Despite what has been achieved, there is still
process will be successful remains unclear, a great deal more that can be achieved. During

54 SECOND QUARTER 2016 ISSUE 29 https://dx.doi.org/10.15581/002.ART-2850 IESEinsight


EXPERT insight A STRATEGIC APPROACH TO SUSTAINABILITY

The business community has seemed slower to


embrace environmental sustainability partly due to the
way the issue has been presented, which fails to take
account of how senior managers see the world.

difficult economic times, the issue of environ- presented to most businesses, which fails to
This document is an authorized copy for the course "Strategy and Sustainability" taught by prof. Mike Rosenberg.

mental sustainability gets pushed to the back take account of the distinct way that many
burner. Consequently, truly innovative busi- senior managers see the world. Their funda-
ness models capable of producing Factor 10 mentally different standpoints on the follow-
improvements remain unexplored. Meanwhile, ing issues need to be fully appreciated before
many businesses struggle to come to terms with any headway can be made.
the notion of environmental sustainability.
This article explores how senior managers THE NATURE OF BUSINESS IN SOCIETY. Many envi-
might choose to address the challenge of envi- ronmentalists see the relentless drive for busi-
ronmental sustainability, not just for the sake ness profits as exacting heavy social and envi-
of it being a moral imperative, but to perform ronmental costs. Business leaders, on the other
their fiduciary responsibilities and to prepare hand, find this view misguided. Most businesses
their companies for the disruptive changes do not regard themselves as being anything oth-
that the future holds. Given the gulf between er than forces for good in the world, attributing
how senior managers perceive the world and the advances and accomplishments of modern
how activists, journalists and legislators see it, society to the hard work of entrepreneurs and
the path toward better environmental perfor- the indispensable products and services they
mance is likely to be an arduous one for many create for the world to enjoy.
companies. While there are no easy solutions,
my years of teaching, researching, writing and THE LOGIC OF BUSINESS. Businesses tend to think
consulting on this topic yield six strategic op- in terms of three to five years. This is due to a
tions and an equal number of steps to bolster variety of factors, including the time value of
the chances of choosing the right path. money, shareholder pressures, strategic plan-
ning cycles and the time-constrained career
Different Ways of Seeing the World paths of most managers. In contrast, most en-
To begin, we must understand why the busi- vironmentally conscious stakeholders think in
ness community has seemed relatively slower terms of decades, a time frame that is far beyond
to embrace environmental sustainability as an the scope, planning cycle or even the imagina-
imperative compared with activists, journal- tion of many business leaders, especially those
ists and legislators. Part of the reason for this running public companies.
is the way sustainability concerns have been
DIFFERENT PRIORITIES. The primary concern
of senior managers and board members is the
EXECUTIVE SUMMARY financial performance of the firm. As such,
environmental problems can pass under the
This article explores how managers perceive the world radar or arise as an unintended consequence
senior managers might and how activists, journalists of a firm’s cost-saving measures. This focus on
choose to address the and legislators see it, the path financial performance contrasts starkly – and
challenge of environmental toward better environmental sometimes directly – with the priority of most
sustainability, not just for performance is likely to be environmental groups, which is environmental
the sake of it being a moral an arduous one for many sustainability.
imperative, but to perform companies. While there are
their fiduciary responsibilities no easy solutions, the author JUST ANOTHER BUSINESS RISK? When industrial
and to prepare their companies suggests six strategic options accidents occur, business leaders sometimes
for the disruptive changes and an equal number of steps appear genuinely surprised by the strength of
that the future holds. Given to bolster the chances of feeling they generate. Such was the case fol-
the gulf between how senior choosing the right path. lowing BP’s Deepwater Horizon accident in

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EXPERT insight A STRATEGIC APPROACH TO SUSTAINABILITY

Making links between business and the environment is


crucial – not just for day-to-day operational issues but
for strategic issues that have a material impact on the
medium- and long-term viability of the firm.

the Gulf of Mexico. This is partly because, es- and senior management alike, particularly in
This document is an authorized copy for the course "Strategy and Sustainability" taught by prof. Mike Rosenberg.

pecially for those working in extractive indus- confronting strategic challenges in the envi-
tries, accidents like this are an assumed risk. ronmental arena.
Victims of environmental disasters could not
view things more differently. For them, such Strategic Challenges for Business
incidents are almost always avoidable and usu- Given their different starting points, it’s little
ally the result of corporate malfeasance and/or wonder that boards and senior management
criminal negligence. may fail to make links between business and the
environment. But making those links is crucial
THE LIMITS OF RESPONSIBILITY. Business lead- – not just for operational issues related to the
ers generally look to the government to set day-to-day running of the firm, but for strategic
the rules of the game. So when they are held to issues that have a material impact on one or all
much higher standards by the general public or of the following:
an activist community, they cry foul. Everyone the medium- and long-term viability of the
desires clear ground rules by which to operate. firm.
The idea that a firm should be held liable for ac- the financial performance of the business
tions taken years ago when those same actions and shareholder returns.
were legal is broadly seen as unfair. the size and scope of the business in terms of
geographies and market segments.
RAISON D’ÊTRE. Business leaders can have a hard Bearing in mind these make-or-break stakes, I
time understanding people who question the identify the following reasons to justify mak-
raison d’être of the company they work for. ing environmental sustainability part of board-
This is especially true of entrepreneurs who room and C-suite strategy-setting processes.
have spent their lives building a company from
the ground up. Any rejection of the firm is per- THE LEGAL & SOCIAL LICENSE TO OPERATE. While
ceived as a rejection of themselves. the legal ramifications of corporate environ-
mental responsibility can generally be handled
Taken together, these differences help by a firm’s technical and legal staff, the social
explain why business communities and envi- side is much trickier. A social license to oper-
ronmental movements struggle to see eye to ate is an indication of civil society’s acceptance
eye. While recent years have seen a coming or approval of a business or project, and is built
together of both perspectives, there is still on trust. Events such as emissions frauds by
much work to be done by boards of directors automakers rupture that trust between a firm
and its consumers, or between a firm and its
own employees. When the worst happens, the
ABOUT THE AUTHOR license to operate, whether legal or social, can
be revoked.
Mike Rosenberg is an Strategy, Globalization and
assistant professor of Sustainability in IESE’s MBA THE MANAGEMENT OF CATASTROPHIC RISKS. While
Strategic Management at and Executive Education risk management is a normal part of doing busi-
IESE. He worked for more than programs. He continues ness, a full-blown crisis is usually unexpected
15 years as a management to consult with leading and entails risks far beyond those that are nor-
consultant for companies international companies mally discussed, planned and accounted for in
such as Arthur D. Little, A.T. and is a speaker on topics financial projections. If a crisis has the poten-
Kearney and Heidrich & related to scenario planning, tial to put a company out of business, it needs
Struggles in Europe, North sustainability and managing to be considered in a whole separate category.
America and Asia. He teaches global firms. Considering such risks, or even acknowledging

56 SECOND QUARTER 2016 ISSUE 29 IESEinsight


EXPERT insight A STRATEGIC APPROACH TO SUSTAINABILITY

A growing body of research indicates that some


customer segments might abandon certain brands
altogether based on their (perceived) environmental
performance. This is an area that merits tracking.

their potential to occur, is difficult for senior the potential health risks of a widely consumed
This document is an authorized copy for the course "Strategy and Sustainability" taught by prof. Mike Rosenberg.

management and runs counter to the quantita- product or service. Take PET, a common plastic
tive approach to risk management with which that has been used for decades in clothing, liq-
executives will be most familiar. uid and food containers, and a variety of other
applications, but which is now feared to pose a
CONSUMER BEHAVIOR. A growing body of re- threat to human health, particularly in children.
search indicates that some customer segments For many companies, this has meant having to
might abandon certain brands altogether based find alternative materials for the products they
on their (perceived) environmental perfor- produce or the packaging they use.
mance. This is an area that, at the very least,
merits tracking. THE ENVIRONMENTAL IMPLICATIONS OF GLOBAL-
While it has become fashionable for mar- IZATION. Regardless of whether a firm oper-
keting departments to attach the sustain- ates in two, 10 or 100 countries, once it leaves
ability label to a whole gamut of products and its home market, the strategic issues take on
services, what has not been demonstrated in added dimensions. For example, if a company
any category besides food is the existence of a chooses to comply with only the minimum en-
sizable market segment consistently willing to vironmental standards and regulations in each
pay more for products and services that are per- country or region in which it operates, it may
ceived to be more environmentally sustainable. be accused of environmental dumping – tak-
At least, not yet. ing advantage of lax regulations to do in one
Given the growing allure of environmen- country what it can’t do in another.
tally friendly consumer products, the biggest
strategic risk that companies face is falling into Assessing Your Environmental
the temptation of “greenwashing” their envi- Sensibility
ronmental performance. If companies make Before deciding which strategic actions to take,
inaccurate environmental claims about their a company needs to assess its current level of
products or services, they run a very serious environmental sensibility in relation to the par-
risk of being caught and called out for mis- ticular business it is in, the market(s) it serves,
leading customers. The damage of that can be and the composition of its board, management
irreparable. team and shareholders.
Environmental sensibility is the degree to
THE INTERPLAY BETWEEN TECHNOLOGICAL INNO- which the people directly or indirectly involved
VATION & THE ENVIRONMENT. Technology is con- in a firm’s operations are aware of how its activ-
stantly changing the way we interact with the ities affect the environment. These people in-
environment. For companies, the most critical clude shareholders and members of the board,
threat is disruptive innovation – that is, new the senior management team, line managers,
technology that has the potential to radically employees and customers as well as govern-
redefine the competitive landscape. ment regulators. Collectively or individually,
In the realm of environmental sustainabil- consciously or unconsciously, these stakehold-
ity, there are already new technologies available ers will drive the firm’s sustainability agenda.
that have the potential to massively disrupt the Several factors combine to produce vary-
status quo. A perfect case in point is electric ing degrees of sensibility. The purpose of the
cars: although for the moment the average cost exercise is not to say that more or less is better
of the technology remains prohibitive for most or worse, but to check the current state of the
consumers, it’s unlikely to stay that way forever. company’s sensibility to environmental issues
Another technology-associated disruption both within and beyond its walls. The following
is the risk of new information surfacing about factors are worth considering:

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EXPERT insight A STRATEGIC APPROACH TO SUSTAINABILITY

THE NATURE OF THE BUSINESS & ITS REGULATORY OUTSIDE PRESSURE FROM INTEREST GROUPS, CUS-
BURDEN. The first factor to consider is the nature TOMERS, CONSUMERS & REGULATORS. Outside
of the business itself. Obviously, environmental pressure can also serve to heighten a firm’s
issues are of much greater concern to a firm in the environmental sensibility. The constant spot-
energy or extraction business than, say, a movie light provided by special interest groups and
theater. One could argue that all firms affect and the news media can, at the very least, force
are affected by the natural environment. While senior management to answer for their com-
this is certainly true, the environmental impact pany’s environmental misdeeds, as happened
of a movie theater is significantly less than the to Nestlé when it was caught using a palm oil
impact of a strip mine or power plant, even if the supplier accused of unsustainable logging prac-
This document is an authorized copy for the course "Strategy and Sustainability" taught by prof. Mike Rosenberg.

theater is based in Miami and uses an inordinate tices in Indonesia. As was revealed, despite be-
amount of power for air conditioning. ing a member of the Roundtable for Sustainable
Environmental regulations vary enormous- Palm Oil, the company did not have complete
ly depending on the business you are in. There oversight of its supply chain. When Green-
are also huge differences between environ- peace produced a spoof Kit Kat commercial to
mental regulations and enforcement practices draw attention to the company’s hypocrisy, it
in different parts of the world. Companies that caused not only embarrassment but harm to the
have to comply with tough environmental laws brand’s reputation.
and regulations will logically have a higher de- In order to preempt such scandals, more and
gree of sensibility than those that do not. more retailers and manufacturers are asking for
detailed information about the environmental
THE COMMITMENT LEVEL OF SHAREHOLDERS TO impact of their suppliers’ manufacturing pro-
ENVIRONMENTAL ISSUES. Another factor that cesses. In many industries, it is now necessary
can have an enormous impact on a firm’s level by law to go all the way back through the supply
of environmental sensibility is the degree of chain to ensure there is nothing untoward.
commitment of its shareholders. Some firms
have individual shareholders or shareholder INTERNAL INTEREST, PRIMARILY AMONG KEY SEG-
groups that are deeply committed to envi- MENTS OF THE FIRM’S EMPLOYEES & MANAGERS.
ronmental sustainability, such as the Henkel Such pressures are also increasingly influenc-
family, Virgin Group’s Richard Branson and ing internal procurement policies, especially
Patagonia’s Yvon Chouinard. In companies among firms that are acutely susceptible to
where such shareholders wield a lot of influ- reputational damage. Google and Facebook, for
ence, the senior management will, as a matter example, are striving to reduce the carbon foot-
of course, focus a great deal of attention on prints of their giant server farms. In their cases,
environmental issues. the pressure is not only coming externally from
the firms’ customers, but also internally from
their own employees and senior management.
EXHIBIT 1
Six Strategic
Weighing the Strategic Options
Options Once your current level of environmental sen-
CONSIDER THE TRADE-OFFS BETWEEN THE sibility has been assessed, you next need to
COSTS AND BENEFITS OF COMPLIANCE. weigh up the trade-offs between the costs and
Pay for benefits of compliance with environmental
Principle sustainability, so that you can set some strate-
High

Think gic priorities. The option of non-compliance is


Ahead not recommended. Rather, the better choice
ENVIRONMENTAL SENSIBILITY

Show
& Tell is between compliance or going beyond mere
compliance if there are compelling reasons to
do so. Exhibit 1 summarizes six generic strate-
Wait
& See gic options, each of which is explained below.
Break
the Law Take
1. BREAK THE LAW. The option of deliberately
Low

the Low
Road choosing not to comply with certain legal norms
is not to be recommended or endorsed. Aside
Illegal Minimal Leading
from ethical considerations, the approach can
LEVEL OF COMPLIANCE pose a serious risk in terms of potential loss of

58 SECOND QUARTER 2016 ISSUE 29 IESEinsight


EXPERT insight A STRATEGIC APPROACH TO SUSTAINABILITY

Evidence of a double standard between a firm’s


environmental practices in developed and developing
countries can be used by activists to challenge a firm’s
social license to operate.

your legal and social license to operate, and can The danger with Show & Tell is that if seri-
This document is an authorized copy for the course "Strategy and Sustainability" taught by prof. Mike Rosenberg.

even land you in jail. ous problems do occur, or if unfounded accusa-


Ironically, to break the law, you have to ex- tions are made, the entire environmental effort
pend a lot of effort on understanding all the can be written off as “greenwashing” by activ-
environmental regulations in the first place, ists, resulting in serious damage to the firm’s
in order to find ways to exploit loopholes and reputation. For instance, evidence of a double
creatively avoid compliance. It would seem to standard between a firm’s environmental prac-
make more sense to channel all that valuable tices in developed and developing countries
environmental sensibility you will have ac- can be used by activists to challenge a firm’s
quired in positive directions. social license to operate.

2. TAKE THE LOW ROAD. This would be doing the 5. PAY FOR PRINCIPLE. With this option, the board
absolute minimum required to comply with may decide to sacrifice certain financial perfor-
the laws in each of the countries and territo- mance metrics in order to meet the ethical or
ries in which your company operates. This environmental standards of key shareholders.
strategy implies taking a reactive stance to In this case, the fundamental rationale is not a
changes in legislation, societal norms or new medium-term business case but a deep belief
industry developments. that reducing air and water pollution, protect-
While there is nothing wrong with this ap- ing the natural landscape and taking active
proach from a purely legal standpoint, one steps to mitigate climate change are critically
might question its wisdom from a fiduciary important tasks and should form part of the
perspective. After all, over the medium to long corporate agenda.
term, environmental laws and regulations will An early pioneer of this approach was the
inevitably change. Adapting late to evolving late Ray Anderson, the founder and chairman of
trends is normally much more costly than be- Interface Inc., one of the world’s largest manu-
ing an early mover. facturers of modular carpets. After reading Paul
Hawken’s The Ecology of Commerce in prepara-
3. WAIT & SEE. This goes a step further: Manage- tion for a speech on his company’s environmen-
ment chooses not only to comply with the basic tal vision, Anderson realized that for Interface
legal requirements in force today but also seeks to become 100 percent environmentally neu-
to prepare the firm to adapt to changes in leg- tral, it needed a complete overhaul of the way it
islation, consumer behavior and competitors’ operated. Within a year, it had reduced average
strategies. This approach requires a higher de- consumption of fiber by 10 percent per square
gree of sensibility and involves taking a more yard. Four years later, it introduced a carpet tile
proactive stance on environmental issues. product made with 100 percent recycled nylon
face fiber and a layer of 100 percent recycled
4. SHOW & TELL. This strategic option presumes vinyl material in the backing. Even today, In-
that your company is making progress on envi- terface continues to strive to achieve its late
ronmental issues but might not be fully publiciz- chairman’s dream of becoming environmen-
ing its activities. One must distinguish between tally neutral, while remaining a global leader in
Show & Tell and “greenwashing” – the former its field.
endeavors to present an honest portrayal of the
company’s environmental record, warts and all, 6. THINK AHEAD. The final approach requires go-
while the latter uses public relations techniques ing beyond what’s needed today, not just based
to muddy the issues in order to present a mis- on reasons of principle, but also on hard busi-
leadingly positive impression of the company’s ness logic. Here, the senior management team
true environmental performance. accepts that the world is changing in specific

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EXPERT insight A STRATEGIC APPROACH TO SUSTAINABILITY

ways. To build competitive advantage, to hedge no longer in place today. Those events can,
against future legislation and to tackle emerg- however, leave a lasting impression on people,
ing strategic challenges, the firm believes it is both inside and outside the company, and can
better to be at the leading edge of the sustain- condition its future responses. As such, the first
ability movement rather than trailing behind. step in developing a strategic approach to envi-
That means starting now, because radically ronmental sustainability is to honestly assess
reconfiguring a corporate culture, mindset and how the firm has behaved in the past.
environmental footprint takes time and energy.
2. UNDERSTAND THE PRESENT. After analyzing the
Choosing the Right Path past, the next step is to understand the pres-
This document is an authorized copy for the course "Strategy and Sustainability" taught by prof. Mike Rosenberg.

Trying to decide which of the previous strate- ent. This means exploring, in as much detail as
gies is most appropriate for your own firm is not possible, the firm’s current position vis-à-vis
easy. Apart from the first two, the other strate- environmental compliance and the cost of that
gic options all present an array of potential risks, compliance. A business acquires its strengths
trade-offs and opportunities. Moreover, there is by developing winning strategies, and by hav-
no telling what will happen in the next five, 10 ing the right people and processes in place to
or 20 years. To help improve your chances of make those strategies work. Nurturing your
choosing the right path, I suggest you follow strengths requires time, investment and mana-
these six steps. gerial attention, so understanding the present
is critical in determining what level of effort is
1. TAKE A LONG, HARD LOOK BACK. A company’s op- required next.
tions – in the environmental arena as with just For firms producing sustainability reports
about everything else – are largely conditioned according to the G4 guidelines of the Global
by its past. Academics call this “path depen- Reporting Initiative (GRI), the current situa-
dency.” Put simply, you are where you are today tion should already be well documented. For
because of where you have been, and your next firms that haven’t done this yet, their current
steps are partly conditioned by your last ones. challenges may seem more daunting, as they
Ask yourself: How has your firm responded will need to start calculating the environmental
to past environmental challenges or crises? footprints of their operating units and estimat-
With denial? With a cover-up? By looking for a ing the potential costs of compliance.
scapegoat? There is ample evidence that efficiency
Engaging in a process of in-depth self-re- gains can improve environmental performance
flection can be painful for an organization, even in certain areas, such as in the relationship
if the executives responsible for past crises are between carbon emissions and energy costs.
However, reducing levels of air and water pol-
lution often adds costs to a firm’s operations.
EXHIBIT 2 Determining the exact value of those costs is
Bring It All Together
part of the challenge.
ANALYSES OF YOUR FIRM’S PAST, PRESENT Once the baseline position of your firm is
AND FUTURE SHOULD BE COMPILED INTO A established, you can then assess the current
SINGLE FRAMEWORK. state of play in your industry, across the re-
gions where you operate, and among the inter-
PAST PRESENT FUTURE est groups that have the potential to affect your
firm, your suppliers and your customers.
FIRM
3. LOOK TO THE FUTURE. Once the past and pres-
ent are well understood, it is time to look ahead
REGION and explore what the future might hold. This in-
volves analyzing different potential scenarios
for the various regions and territories in which
the firm operates. Posing alternative scenarios
INDUSTRY
is preferable to making forecasts, since antici-
pating future levels of environmental commit-
ment among the general public, interest groups
GROUP and regulators with any degree of accuracy is an
almost impossible task.

60 SECOND QUARTER 2016 ISSUE 29 IESEinsight


EXPERT insight A STRATEGIC APPROACH TO SUSTAINABILITY

Once the strategy is clear at the top, the success or


failure of many strategic environmental initiatives
depends on the training and support that managers,
employees and other stakeholders receive.

4. BRING IT ALL TOGETHER. The analyses of the Carson used to open her book, Silent Spring,
This document is an authorized copy for the course "Strategy and Sustainability" taught by prof. Mike Rosenberg.

past, present and future should then be com- provides final food for thought: “Man has lost
piled into a single framework, as depicted in the capacity to foresee and to forestall. He will
Exhibit 2. This helps to synthesize the envi- end by destroying the earth.” In other words,
ronmental issues not just at the firm level but don’t be one of those managers who forestalls
across regions, industries and stakeholder environmental sustainability simply because
groups, including customers and suppliers. For you have lost your capacity to foresee the stra-
companies involved in many different indus- tegic possibilities – otherwise it will be your
tries and regions, separate analyses will need business (along with the earth) that you will
to be conducted for each. Finding a common end up destroying.
strategy that applies universally across all of a
firm’s business units is unlikely. As such, it may
be necessary to let certain units take different
paths, and depict them separately.

5. BRING THE BOARD ON BOARD. Plotting a com-


pany’s interactions with the environment for
the foreseeable future requires the active in-
volvement of the board as well as the CEO and
senior management team. While some things
can be delegated to specialists, there are key
policy decisions and opinions about the future TO KNOW MORE
that can only be made with the full contribution
and support of the board of directors. n This article is based on
the book Strategy and
6. COMMUNICATE & TRAIN. Once the strategy is Sustainability: A Hard-
clear at the top, the success or failure of many nosed and Clear-eyed
strategic environmental initiatives depends Approach to Environmental
on the quality of the training and support that Sustainability for Business by
managers, employees and other stakeholders Mike Rosenberg (Palgrave
receive. Macmillan, 2015).

Frame It in Strategic Terms


As important as it is to get everyone in the orga- n Rosenberg, M. (2015) “Strategy and
nization behind environmental sustainability, Sustainability: A Strategic Logic for
this is not to say that all firms should do all they Engagement With the Environment.” Palgrave
can all the time. We can say that all firms should Communications 1:15034 doi:10.1057/
at the very least meet minimum standards and palcomms.2015.34.
aspire to be good corporate citizens. Beyond
that, they can endeavor to do more when it is n Mike Rosenberg’s blog, “Doing Business on
right for their business, their customers, their the Earth,” explores how the issues of strategy,
shareholders and their other stakeholders to globalization, geopolitics and environmental
do so. Framing environmental sustainability in sustainability intersect to create the business
these strategic terms is, I believe, much more environment today, and he suggests how
likely to convince senior management to buy business leaders might consider approaching
into the issue. these issues. Go to http://blog.iese.edu/doing-
This quote by Albert Schweitzer that Rachel business/

IESEinsight ISSUE 29 SECOND QUARTER 2016 61

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