Professional Documents
Culture Documents
A. (6)
You have a subordinate in your office who is inefficient with his work and has created lots
of problems in the past. You are working in the organisation as a Project Manager. You
want to warn the subordinate for his inefficiency. What would be your mode of
communication? Will it be oral warning or a written communication? Justify. If in case you
are writing a mail, will you mark a CC to your Boss or a BCC? Please note it’s a year end
and you can’t afford to lose him.
B. (6)
Mr. Kishore is giving a fantastic presentation to his team and all of a sudden the CFO of the
company walks in and suddenly Mr. Kishore gets too cautious and gets a bit nervous
because of the sheer presence of the CFO. The CFO is a task master and a complete no-
nonsense person. What is the barrier of communication Mr. Kishore is facing? How should
he overcome it?
C. (8)
You are a Purchase of a Mid size Pharma company. After spending a beautiful weekend, on
Monday morning you come across a big blunder committed by you. With regards to the
quotation for Photocopier Machines send by Konika Minolta and Cannon India, last week,
you by mistake have accepted the quotation of Cannon India and dispatched a Purchase
Order which should have been actually given to Konika Minolta, as Konika Minolta’s
quotation was lesser and they were offering better services.
You have decided to take an immediate action to rectify this blunder. How would you
effectively handle this situation by means of effective communication? What mode of
Communication will you use which would be faster and efficient?
ii)
B. Give some tips with regards to the “Dining Etiquettes” while having a dinner with an
Australian client.
C. How important is “Appearance” as a form of Non Verbal Communication in facing an
interview?