Professional Documents
Culture Documents
A good way of using multiple choice questions is to divide students into groups of four or
five and ask them to discuss amongst themselves which of the alternatives they prefer
and why. They can then report back their findings (one question at a time) to the whole
group, explaining not only their reasons for their choice but also why they rejected the
other alternatives. A general discussion can then take place. No more than 10 minutes
need be allowed for the discussion on each question.
(b) ‘The heralded outcomes (of HRM) are almost always unrealistically high.’ (Mabey
et al, 1998)
(c) ‘At the heart of the (HRM) concept is the complete identification of employees
with the aims of the business – employee involvement but on the company’s
terms.’ (Fowler, 1987)
(d) ‘HRM is too important to be left to personnel managers.’ (Guest, 1991)
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
part of their course. For more academic resources and other FREE material, please
visit www.koganpage.com/resources and then click on Academic Resources.
Multiple Choice Questions –Tutors 3
13. Human resources are most likely to make a major contribution to achieving human
capital advantage if they are:
(a) scarce
(b) unique
(c) irreplaceable
(d) all of the above
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
part of their course. For more academic resources and other FREE material, please
visit www.koganpage.com/resources and then click on Academic Resources.
Multiple Choice Questions –Tutors 4
Knowledge management
14. Knowledge management is primarily concerned with:
(a) storing information or data
(b) collecting and disseminating data
(c) classifying information
(d) ensuring that knowledge is shared
Characteristics of people
17. The most important factor in developing positive self-efficacy is:
(a) past experience
(b) intelligence
(c) attitude
(d) self-concept
18. ______ is a learnt talent that an employee has acquired to complete and perform a
task:
(a) ability
(b) skill
(c) personality
(d) mental trait
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
part of their course. For more academic resources and other FREE material, please
visit www.koganpage.com/resources and then click on Academic Resources.
Multiple Choice Questions –Tutors 5
Motivation
20. Which step in the motivational process follows after identification of a need and a
means of satisfying a need:
(a) performance
(b) goal-directed behaviour
(c) rewards or punishments
(d) reassessment of needs
21. Maslow’s needs hierarchy, Alderfer’s ERG theory and McClelland’s needs theory are
classified as:
(a) process theories
(b) content theories
(c) learning theories
(d) both (a) and (b) are correct
22. Herzberg referred to such components as pay, job security and working conditions
as ____________ and reasoned that these conditions were needed to keep
employees from becoming dissatisfied:
(a) satisfiers
(b) motivating factors
(c) hygiene factors
(d) core benefits
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
part of their course. For more academic resources and other FREE material, please
visit www.koganpage.com/resources and then click on Academic Resources.
Multiple Choice Questions –Tutors 6
Organizational culture
23. Organization culture is:
(a) another term for organizational climate
(b) the ‘way things are done around here’
(c) mainly about the values in use in organizations
(d) mainly about the behavioural norms accepted in an organization
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
part of their course. For more academic resources and other FREE material, please
visit www.koganpage.com/resources and then click on Academic Resources.
Multiple Choice Questions –Tutors 7
32. Which of the following selection techniques are most effective, as indicated by the
research conducted by people such as Schmidt and Hunter (1998):
(a) assessment centres
(b) structured interviews and intelligence tests
(c) a combination of intelligence and personality tests
(d) structured interviews and personality tests
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
part of their course. For more academic resources and other FREE material, please
visit www.koganpage.com/resources and then click on Academic Resources.
Multiple Choice Questions –Tutors 8
33. What is the most important thing to do when choosing recruitment consultants:
(a) meet the consultant who will carry out the assignment to check on his or her
quality
(b) assess the quality of their advertisements
(c) compare fees with other consultancies
(d) give them a trial run on a relatively unimportant vacancy
Performance management
34. Performance is:
(a) about the achievement of objectives
(b) how a person achieves results
(c) concerned with both inputs (behaviour) and outputs (results)
(d) what someone delivers
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
part of their course. For more academic resources and other FREE material, please
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Multiple Choice Questions –Tutors 9
40. Systematic training is a term used to describe an approach to training that is based
on:
(a) the design and evaluation of training events to ensure that identified needs are
met
(b) the thorough identification of training needs
(c) the careful planning of training events
(d) the use of experienced trainers to implement training
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
part of their course. For more academic resources and other FREE material, please
visit www.koganpage.com/resources and then click on Academic Resources.
Multiple Choice Questions –Tutors 10
41. The most important requirement when planning a learning programme or event for a
group of people is:
(a) to take account of the principles of learning as explained by learning theory
(b) to understand the individual learning needs of participants
(c) to understand the learning styles of participants
(d) to consider how an appropriate blend of training techniques can be deployed
Employee reward
44. The concept of total reward is:
(a) about issuing statements to employees setting out the total value of the pay and
benefits they receive
(b) synonymous with the concept of total remuneration
(c) about ensuring that the provision of rewards takes account of both financial and
non-financial rewards
(d) about ensuring that individuals are rewarded for their total contribution
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
part of their course. For more academic resources and other FREE material, please
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Multiple Choice Questions –Tutors 11
Employee relations
48. Which of the following best describes collective bargaining:
(a) it aims to reach an agreement between employers and trade unions on issues
concerning terms and conditions of employment
(b) it involves a power relationship between employers and employees
(c) it involves a partnership approach to industrial relations
(d) it aims to achieve a win–win solution to issues concerning employers and
employees
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
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Multiple Choice Questions –Tutors 12
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
part of their course. For more academic resources and other FREE material, please
visit www.koganpage.com/resources and then click on Academic Resources.
Multiple Choice Questions –Tutors 13
Answers
1. (d) 2. (b) 3. (b) 4. (d) 5. (a)
6. (b) 7. (b) 8. (a) 9. (c) 10. (d)
11. (b) 12. (a) 13. (d) 14. (d) 15. (c)
16. (a) 17. (a) 18. (b) 19. (c) 20. (b)
21. (d) 22. (c) 23. (b) 24. (c) 25. (b)
26. (a) 27. (d) 28. (c) 29. (d) 30. (d)
31. (b) 32. (b) 33. (a) 34. (c) 35. (c)
36. (d) 37. (b) 38. (d) 39. (d) 40. (a)
41. (a) 42. (b) 43. (c) 44. (c) 45. (b)
46. (d) 47. (d) 48. (a) 49. (c) 50. (b)
51. (b) 52. (d) 53. (b)
This resource is part of a range offered free to academics and/or students using
Armstrong’s Handbook of Human Resource Management Practice , 11th edition, as
part of their course. For more academic resources and other FREE material, please
visit www.koganpage.com/resources and then click on Academic Resources.