Concept Note

For

Safe & Secure Jaipur

By

Implementing Integrated IT Enabled Security

Architecture

Submitted by
Tata Consultancy Services

June 2012
 Concept Note – Safe & Secure Jaipur by Implementating of Integrated IT Enabled Architecture

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 Concept Note – Safe & Secure Jaipur by Implementating of Integrated IT Enabled Architecture

Table of Contents
1 Introduction.................................................................................................................... 4
2 BACKGROUND............................................................................................................ 5
3 JAIPUR – CITY COMPONENTS...................................................................................6
4 ACHIEVING OBJECTIVES OF SAFE & SECURE JAIPUR........................................11
5 INTEGRATED ARCHITECTURE.................................................................................12
6 PERCIEVED THREAT SCENARIO.............................................................................16
7 ACHIEVING EXCELLENCE IN LAW ENFORCEMENT..............................................19
8 IMPLEMENTATION METHODOLOGY........................................................................20
9 TRAINING METHODOLOGY......................................................................................21
10 ENGAGEMENT MODEL.............................................................................................22
11 epilogue....................................................................................................................... 25

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 Concept Note – Safe & Secure Jaipur by Implementating of Integrated IT Enabled Architecture

1 INTRODUCTION
Jaipur is the capital and largest city of the gold, diamond and stone jewellery besides
Indian state of Rajasthan. The city is also taking the pride of being the only city to
known as the 'Pink City'. The city today process blue diamond in the world.
has a population of 3.1 million approx.
In short, it is one of the fastest growing
It is one of the finest planned cities of city in the country.
India, located in the semi-desert lands of
Rajasthan. Some of the Jaipur Attractions Some Important locations in Jaipur:
are Hawa Mahal, Jantar Mantar, City (Courtesy: Wikipedia)
Palace, Amer Fort, Lake Palace, Jal
Mahal etc.

Jaipur is also a famous tourist destination

in India. Many people come to Jaipur to
view the various forts and monuments in
which reflect its glorious past. Tourism is a
significant part of Jaipur's economy. The
landscape of Jaipur is dotted with
numerous temples and religious places.
The city is also a host to various religious
gatherings and religious sermons.

The administration is handled at the State,

Division and District Level. Jaipur being
the capital of the state, has the Secretariat
which has almost all the administrative
officers looking into the functioning of the
State Government. Apart from the
Secretariat, Jaipur has the state police
headquarters also.

From the infrastructure perspective,

several modern ameneties are available
and are also being developed at a fast
pace to keep pace with the demand and
changing needs. The old city bustles with
activity and is congested where as the
suburbs provide wide roads and other
amenties. Introduction-1 Tourist Locations in
Jaipur
The city is also vibrant with economic
activities, mainly noted for its export of

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 Concept Note – Safe & Secure Jaipur by Implementating of Integrated IT Enabled Architecture
2 BACKGROUND
Economic growth is always welcome for
any city, state or country. With the
changes to a city’s economy, various other
parameters of the city also changes.
Primarily, there is noticeable change in the
socio-economic relationship in the city,
along with heightned tension towards
threat and security concerns.
Our awareness towards threats, both local
and global has increased over time. This
calls for an increased necessity to
respond to such threats. The spurt in
economic activity has given rise to many
communities being developed,
infrastructure being enhanced which
provide more avenues for economic
prosperity.
Establishments such as residential
apartments, enterprise buildings,shopping
malls, theaters, crowded junctions are all
prone to acts of violence.
There is also a perceived threat to the
public security from the following:
1. Terror Organizations
2. Organized Crime
3. Violence on the street, instigated
by civil disobedience, local
criminals
4. Acts of crime causes to increase
the socio-economic chasm among
the general public
5. Religious Tension
6. Political fallouts
7. Riots etc
Hence, it becomes the responsibility of the
concerned authorities to ensure that the
public disturbance is kept to a minimum
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and the city is under constant,
unobstrusive vigil to ensure that the law
enforcing agency are equipped with the
latest data to tackle the ground situation.
Though our security agencies are always
on their toes, trying to nip the activity at its
budding stage but there are occasions
when they fall short and terrorists succeed
in their attempts.One of the major
observations is that the various security
agencies, though having their own
technological solutions, are not integrated
and hence either the information is not
passed proactively to nip the activity or
post-event the information is not passed
amongst themselves to handle the
situation.
Thus, it becomes imperative that an
integrated IT enabled security architecture
be implemented wherein all the security
agencies and the support services
agencies share information in real-time.
This shall help in taking proactive
measures as well as coordinated actions
at the time of any such unwanted
situation. The integrated architecture shall
also help in natural disasters.
The objective of the Safe City Project is to
provide the Law Enforcement department
of Jaipur to have a provision to completely
monitor the city of Jaipur, collect
information with the aid of Information and
Communication Technology(ICT) and
create a collaborative atmosphere to
enable the person on ground to make
solid decision to diffuse the situation.
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 Concept Note – Safe & Secure Jaipur by Implementating of Integrated IT Enabled Architecture

3 JAIPUR – CITY COMPONENTS

The city of Jaipur can be divided into two major components as below:
 City Entry Points and
 City Areas

Each of the two major components can be further divided into sub-components which are
depicted in the following diagram:

3-1 Jaipur City Components

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3.1 City Entry Points  Sikar Road to Tonk Road – North-

The city of Jaipur is the capital of the state South Corridor
of Rajasthan and is centrally located.  Ajmer Road to Delhi Road – East-
National Highway No.8 links Delhi to West Corridor
Mumbai, National Highway No.12 links to
Kota and National Highway No.11 links A section of North-South Corridor from C-
Bikaner to Agra, passing through Jaipur Zone Bypass near Harmada to Pani Pech
district with a total length of 366 km. The became operational in July 2010.The work
total length of different types of roads in on other section of North-South Corridor
the district was approximately 4,102 km in and East-West Corridor has commenced.
March 2000.RSRTC operates bus service
to all the parts of Rajasthan and New
delhi, Uttar pradesh, Haryana, Madhya
pradesh, Gujarat.Bus service is operated
from Sindhi camp, Jawahar nagar bus
stand, Durgapura bus stand, Sodala bus
stand.

City buses are operated by Jaipur City

Transport Services Limited(JCTSL) of
RSRTC under JNNURM. The total number
Jaipur – city components-2Jaipur
of city buses being operated stands more
BRTS
than 300. It includes both regular buses
and low-floor buses. There are 3 bus Jaipur is also well connected by rail
depots Vaishali Nagar, vidyadhar nagar links. One of the best know tourist
and Sanganer.The city bus service covers attraction of Jaipur is Palace on
whole city. AC Low floor buses are also Wheels. Apart from this, a mass
operated by JCTCL. A Hop on Hop off Bus rapid transport system in the form of
Service is also proposed for tourists. Jaipur metro is also under
construction. It is expected to be
In August 2006, the Jaipur Bus Rapid operational in 2014.
Transit Service was approved by the
Indian government for implementation.The
responsibility for managing Jaipur BRTS
has been given to JCSTL, a Special
Purpose Vehicle formed by Jaipur
Development Authority and Jaipur Nagar
Nigam in a joint venture.The BRTS is
expected to cater to city's growing traffic
for next 15–20 years. In Phase I, two
corridors have been proposed.

Jaipur – city components-3 Jaipur

Metro

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Jaipur International Airport is situated

in its satellite town of Sanganer, at a Jaipur has a number of forts and
distance of 10 km from city center monuments like Hawa Mahal, Amber Fort,
and offers sporadic service to major Jaigarh Fort, Nahargarh Fort, City Palace,
domestic and international locations. Jantar Mantar, Jal Mahal, Rambagh
Palace, Central Museum, Albert Hall
The Terminal 1 is used for both
Museum. The Rose Pink City in India
international and domestic flights,
founded by Maharaja Jai Singh II (1693–
while Terminal 2 is reserved for
1743), was the capital of Rajasthan India.
domestic carriers. The airport
handled 255,704 international and
1,267,876 passengers in 2009–
2010.Jaipur Airport also provides air
cargo services. The up-gradation of
airport has offered improved
connectivity and wider choice of
services to air travellers, boosting
both international tourism and
economic development of the region.
Frequently, during winter, many
flights for Indira Gandhi International
Airport are diverted to Jaipur airport
due to heavy fog in Delhi.
3-5 Sawai Mansingh Fort
It is a major attraction for visitors. Jaipur is
surrounded on all sides by rugged hills,
crowned with forts & enclosed by
embattled walls. Houses with latticed
windows line the streets with their rose
pink colour, lending enchantment to the
scene, which is enhanced at sunset.
The landscape of Jaipur is dotted
with numerous temples and religious
places. It is because of the numerous
temples, and religiosity among
Jaipur – city components-4 Jaipur
people that it is sometimes also
International Airport
known as Chhoti Kashi. Some of the
3.2 Tourism and Fesitvals in Jaipur famous temples in Jaipur include
Govind Dev Ji Temple, Galtaji, Shri
Jaipur is a famous tourist destination in Kali Temple, Sanganeri Gate, Jaipur,
India. Many people come to Jaipur to view (Lakshmi Narayan Mandir) commanly
the various forts and monuments in which known as Birla Temple, Garh Ganesh
reflect its glorious past. Tourism is a Temple, Shila Devi Temple in
significant part of Jaipur's economy. Along Amber,nahar ke ganesh ji
with up-scale hotels the facilities and Tadkeshwara Mahadev, Panchayati
future infrastructure developments are Hall,Radha Govind Ji Temple.
expected to increase the number of
tourists.

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 Concept Note – Safe & Secure Jaipur by Implementating of Integrated IT Enabled Architecture

The Jaipur Literature Festival is an

annual event that takes place every
January in Jaipur. It is the biggest
literature festival in Asia.The Diggi
Palace Hotel serves as the main
venue of the festival. The festival
celebrates excellence in Rajasthani,
Indian and International writing.

3-6 Swami Narayan Temple

The All Saints Church near Mirza
Ismail Road built more than 130
years ago by the rulers of Jaipur for
the small Christian population is an
excellent example of the high quality
of workmanship during that period.
3-8 Jaipur Literature Festival
Gangaur is the colourful and the one
of the most important festivals of
people of Rajasthan and is observed
throughout the state with great
fervour and devotion by womenfolk
who worship Gauri, the consort of
Lord Shiva during March–April. It is
the celebration of spring, harvest
and marital fidelity. The festival
commences on the first day of
3-7 Jantar – Mantar chaitra, the day following Holi and
continues for 18 days. For a newly-
The city is dotted with beautiful wedded girl, it is binding to observe
gardens and parks. Prominent among the full course of 18 days of the
them are Neharu Garden, Ram Niwas festival that succeeds her marriage
Garden, Sisodia Rani Garden and
Palace, Vidyadhar Garden, Kanak The Gangaur of Jaipur is famous in all
Vrindavan, Central Park, Jawahar over the world.People from all walks
Circle Garden, Technology Park in of life come to witness the
Mansarover, Vidyadhar ka Bagh in
Goner, Pondric Garden. Other places
of interest include Chand Baori
(stepwell), Chokhi Dhani (a village
resort), Kathputhli slum a Jaipur
slum, Raj Mandir Cinema (a beautiful
cinema hall).

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 Concept Note – Safe & Secure Jaipur by Implementating of Integrated IT Enabled Architecture

procession.

Jaipur is also famous for Sporting

activities with Sawai Mansingh
Stadium hosting cricket matches.

3-9 Gauri Procession - Ganguar

Festival
Apart from these, Jaipur is famous for
the Kite Festival during Makar
Sankranti, the Teej festival, Shitla
Mata Fair, Chaksu Fair, Elephant Fair,
Chhat ka mela in Amber during
Navratri.

3-10 Teej Festival & Ganesh

Chathurti

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 Concept Note – Safe & Secure Jaipur by Implementating of Integrated IT Enabled Architecture

4 ACHIEVING OBJECTIVES OF SAFE & SECURE JAIPUR

To address both the internal and external threats faced by people of Jaipur, there are
security and services agencies in the city. These agencies have their own systems in place
but the observation is that they are not integrated with each other. This leads to chaos
whenever there is some eventuality in the city as information is not shared and passed to the
various agencies which are serving the city.

The various systems which are in place but are working in silos are depicted in the diagram
below:

4-2 Systems working independantly

One can also see from the above diagram that after having so many systems implemented,
multiple incidents happen at the same time in different areas of the city areas. Thus it has
become necessary to integrate all the above systems so that the information is passed in
real time and all the agencies work in a coordinated manner to serve Jaipur better.

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 Concept Note – Safe & Secure Jaipur by Implementating of Integrated IT Enabled Architecture

5 INTEGRATED ARCHITECTURE
The integrated architecture means that all the systems of Security and Service agencies converge or
get plugged to one master control center. There may be control centers for each area for taking care
of dayto- day control and support activities but they all get linked to the master control center so that
the city is one at the time of terrorist attack or disaster affecting the city as a whole. A typical
integrated system can be depicted by the following diagram:

5- 3 Integrated Architecture

TCS proposes advanced Command and Control Centers shall be perhaps the most critical assets of a
modern police force. The objective of advanced command and control centers is to provide the Jaipur
Police force with a facility to have a common operating scenario view in real time from the incident
site to head quarters and all the interlinked range offices to facilitate the response and reaction to
incidents and emergencies.

The solution must provide the responders with technology enabled management tools required for
performing the daily duties and additional requirements imposed upon them for securing the city. The
goal of the envisioned system is to maintain enable convergence of various technology systems into a
strongly integrated intelligent model which can exploit the benefits of each solution.

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5.1 Master Command and Control Center (C413SRA)

In a crisis situation inputs from various sources such as video surveillance and analytics, access
control violations, traffic monitoring systems, mobile units will be sent to C2s and C4I. Convergence
and coordination of all city governmental elements, that is, a unified distress call centre, a unified
dispatcher and a common application for all mobile reaction units along with accelerated and accurate
processes for event detection and response can be achieved through a well integrated network with a
C4I as the hub, an Emergency Command Centre replicating the C4I for emergencies, C2s at District
Head Quarters and at individual Operations Centers.

5-2 Master Command and Control Center

In a crisis situation inputs from various sources such as video surveillance and
analytics, access control violations, traffic monitoring systems, mobile units will
be sent to C2s and C4I. Convergence and coordination of all city governmental
elements, that is, a unified distress call centre, a unified dispatcher and a
common application for all mobile reaction units along with accelerated and
accurate processes for event detection and response can be achieved through a
well integrated network with a C4I as the hub, an Emergency Command Centre
replicating the C4I for emergencies, C2s at District Head Quarters and at
individual Operations Centers.

5.2 Applications integrating at Master Command and Control

Center

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At the C4I command centre, High Command will analyze the situation and
direct emergency response units to act through a secure and unified
communication channels. The convergence of the diverse sources and
response methods will provide a common platform with real-time
information to all groups in action on the field for efficient coordination
and the commanders to make informed decisions.

5-3 Application Integration at Master Command and Control Center

5.3 Local Command and Control Center (C2)

Local command and control center shall be able to view and control the activities
in the local area, command can be overridden by the C4, in case of required
situations.

5-4 Local Command and Control Center

5.4 C2 Applications Functionality

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At local command and control center, functionalities such as GIS of local area, AVL, Data analytics
and reports shall be part of C2 to have situational awareness of local area.

5-5 C2 Application Functionality

5.5 Plug-in Applications

These applications are various other systems which are used for securing the respective entities.
These can have a feed into the local and central command and control center in case when there is
central emergency. These applications/Systems are :
 Applications for entry/exit points viz. for Airport, Railways, Road, Sea and
Underground.
 Intelligent Traffic Management System
 eSecure system for Critical Infrastructure Premises (Hospitals, Important buildings
etc)
 Cyber Security
 Secure Encrypted Communication
 Intelligent Video Surveillance and Video Analytics
 Perimeter Security
 Emergency Call Management and Dispatching
 Personal Access and ID

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6 PERCIEVED THREAT SCENARIO

Internal Security Threats:

 Terrorist Attacks ( Bomb Implants, Taking People as Hostages etc.)

 Cyber Communications ( Mobile/Landline Phone, Internet-email, chats, blogs etc)
 Disaster/ Accidents ( e.g. Road, Fire, Floods etc)
 Thefts & Vandalism
 Stampede
 Traffic Jams & Violations
 Riots
 Nuclear, Oil and Chemical Installations
 Warehouses Storing Explosives

External Security Threats:

 Entry/Exit of criminals/terrorist
 Cyber Communications
 Imports of Nuclear, Biological and Chemical Components
 Smuggling of unwanted materials

6-4 Locations of Blast in Jaipur

One of the possible scenarios for types of incidents such as bomb blasts and steps in which
C4I3SRA and C2 (along with stakeholders) shall react to handle the situation effectively is
depicted in the following paragraph.

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6.1 C2 & C4I3SRA operation scenario

The scenario depicts locations of blast, police vans, video surveillance equipments and fire &
ambulance services on the sample map.

6-5Jaipur Blast Location Map – Sample

6.2 Incident Response flow

Flow chart below depicts the steps taken after the blast has occurred, by C4I3SRA and
C2 command centers.
• C4I3SRA shall be responsible for the mission planning, external force allocation and
mission control.
• C2 Command Center shall be responsible for informing the emergency response
services (Fire and ambulance) and traffic police for the route diversions to avoid traffic
jams and panic situation among the citizens.

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6-6 Incident Response Flow

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7 ACHIEVING EXCELLENCE IN LAW

ENFORCEMENT
We all understand that excellence cannot be achieved in one go. We need to assess the
current situation and then define higher levels. This is valid for all categories viz. Leadership,
People, Operations and the Infrastructure. Following levels can be defined for each
category:

7-7 Achieveing Excellnce in Law Enforcement

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8 IMPLEMENTATION METHODOLOGY
In order to implement integrated security architecture from the ground level to the top level,
implementation agency needs to strategically plan& analyze and prioritize the initiatives to
prepare the system blueprint. Then it becomes important to classify the system
implementation in phases based upon the priority & locations. After system implementation,
it becomes important to impart the training to the on- the- job officials by the system and
domain experts. This can be articulated in the following flow chart:

8-8 Implementmentation Methodlogy

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9 TRAINING METHODOLOGY
TCS proposes Train the Trainer methodology before system becomes operational:

• Train-the-trainer (TTT) training and hand holding support (HHS) must be provided to the
Police
• TTT will help in creating a cadre of “application experts” within Police
• The prime objective of providing the HHS will be:
 To ensure effective usage of the new application within the Police offices
 To ensure a smooth transition to the new application software,
 To increase the adaptability and familiarity of the application software amongst the
Police personnel (actual users),
 To provide an on-the-job support based training to the actual users who will have an
opportunity to use the application software with support from the HHS team
• A central helpdesk must be set up at location specified by police
• The helpdesk will form the backend of the HHS and will support the on location HHS team
with bug fixing and problem resolution

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10ENGAGEMENT MODEL
Policing is the “business” charter of every State Government, wherein the outcomes
achieved in terms of public safety and security are of paramount importance. The Police are
therefore under constant stress to prevent crime, conduct investigations speedily and instill a
high level of confidence in the minds of citizens.

On the other hand, technology is constantly evolving, requiring a dedicated effort to keep
pace with technological innovations, changes and upgrades. In order to meet the business
needs that exist today, and those that emerge in future due to the changing security
environment in the country, managing technology becomes mission critical.

While the Police needs to focus on its business charter, an IT Services Company can
become the technology partner of the State for the long term. This will not only ensure
continuous technology upgrades, enhancements and obsolescence management, it will also
provide the State with a “business consulting” arm to align technology solutions with the
Police’s business needs from time to time.

10-9 Engagment Model

10.1 “Pay-per-Use” Model ( Public Private Partnership Model)

The holistic IT-enabled approach being proposed in this document will require a complex
engagement and pricing model since it shall comprise of multiple initiatives, some of which
may not even be conceptualized at this stage. Therefore, the engagement model cannot be
project-based either.

TCS proposes a “pay-per-use” model for the Police. In this, TCS will setup the “State Police
IT Framework” which the Police will use as a “service” over a long term period of time. This
means TCS will make the required investment in the “State Police IT Framework”, create a

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technology roadmap for the State aligned with the State’s business objectives, deploy
systems from time to time, provide upgrades and enhancements, and run the related
back-office operations.

As an example, for the “e-Challan” system, TCS will deploy the handheld devices and
backend application, which the State Police shall use as a service and pay TCS a
transaction fee per Challan issued. On similar lines, pay-peruse pricing can be structured for
all of the other potential projects as well.

10.2 Payment based on Service Level Agreements

In order for the IT Services Partner to ensure desired performance levels, a set of Service
Level Agreements (SLAs) shall govern the contract for every specific project. The SLAs will
be linked with a “Credit and Debit Regime” in which TCS’ payments shall be linked with
financial rewards and penalties for over and under performance respectively. SLAs shall be
defined for each area of work (project) based on international benchmarks and best
practices.

The proposed SLA structure will compel the IT Partner to render superlative quality of
services at all times. This in turn will ensure deployment of latest technology, compliance to
business needs of the Police and efficient support and operations by the Partner.

10.3 Long Term Engagement

The pay-per-use engagement model will require a long term engagement approach for the
following reasons:
 Investment made by the IT Partner will be recovered in the long term ( 8 – 12
years ) . This will allow optimal transaction fee in the pay-per-use model.
 The engagement will require creation of a “blueprint” for transformation of policing in
the State. This will contain intermediate milestones and long-term goals, both of
which could become integral to the SLA structure that gets defined. Effects of
automation will evolve over a period of time.
 A long term approach will ensure technology upgrades and obsolescence
management by the IT Partner.
 An alternate model could be payments through EQI – equated quarterly installments
where the opportunity that will accrue to the Police to convert their capital
expenditure constraints into an year on year operational budget repayment ability.

10.4 Tiered Pricing Model

On account of the model being pay-per-use, the Intellectual Property Rights (IPR) for the
systems deployed should rest with the IT Services Partner so that similar models could be
implemented in other parts of the country also.

This will not only bring about standardization across the country, it will also allow the IT
Partner to optimize its service delivery and costs thereof.For every additional implementation
of a project thus achieved, TCS shall reduce the transaction fee for the Police based on a
tiered pricing structure. This discount shall apply to all the partnering Police Departments at
that time.

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10.5 Transparency in Pricing

The proposed engagement model will bind the Police to its IT Services Partner for the
long term. It is important,therefore, to have a transparency mechanism of determining
the pay-per-use transaction fee for current and future projects. This shall be done in the
following manner:
 The IT Partner shall be required to disclose its services and technology list of
items.
 The Police shall have the right to engage a government entity to scrutinize the
items and expenses proposed by the IT Partner.
 If the Police does not approve of the items and expenses being proposed, it shall
have the right to engage other companies for the project directly, in which case
the IT Partner shall have no role in that project.

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11EPILOGUE
The Concept Note on Safe & Secure Jaipur is presented here suggesting a holistic
approach towards Implementing Integrated IT enabled Security Architecture.
There are disparate systems installed by various Security & Service Agencies but at the
time when the city needs them collectively in an integrated manner they remain
wanting.It is emphasized that all the systems converge into one local control centre
(areas wise) and then all the local centers converge into the master control centre. The
Local and the Master Control Centers have a single system which takes feeds as per
their respective definition and gives meaningful reports to the city authorities for taking
proactive actions and decisions.
Driven by the system architecture suggested for such a system, considerable amount of
customization is required in the software design, which follows from the study of physical
parameters of the premises/areas and anticipated threat and response time needed to
prevent security breach and serve as a deterrence.
In this backdrop, TCS is happy to share its experience in building a truly state-of-
the-art Integrated system Architecture for a Safe & Secure Jaipur.

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