Professional Documents
Culture Documents
Service Level
Agreement
For
____________________________ [Client]
By
____________________________ [Service Provider]
Effective Date: [DD/MM/YYYY]
Approvals
2 Service Details
2.1 File Formats
(describe in detail what formats are required by this document)
2.2 File Delivery Expectations
(<Application> agrees to meet the delivery standards listed here)
Arrives
at
Expected Transport
Company
File Type Frequency/Minimum Method (FTP/
X no
Frequency Manual File Drop)
later
than:
Definitions
Term Acronym Definition