Guidewire PolicyCenter

Adapt and succeed™

ADAPT AND SUCCEED™

Policy management and underwriting professionals told

us what they wanted in a policy system: automation,
unification of disparate systems, and the flexibility to serve
different and ever-changing customer demands. Guidewire
“With PolicyCenter, tech-
PolicyCenter® is that system. nology limitations will no
longer be a barrier to the
Just as important as PolicyCenter’s capabilities in meet-
service enhancements and
ing this challenge is Guidewire’s track record of successful
implementations and customer commitment. We’ve never
process improvements we
had a failed implementation, and we continually invest in would like to implement.”
improving our software based on feedback from our cus- – Tim Stronks, Vice President,
tomers and the market at large—enabling you to adapt and Personal Lines, Farm Bureau
succeed. With Guidewire and PolicyCenter, you can deliver Mutual of Idaho
the flexibility needed to lower the cost of operations and
grow profitably for decades.

PolicyCenter at a Glance
PolicyCenter supports the entire policy lifecycle for personal, commercial, and workers’ compensation
insurance. It automates underwriting and policy management and is designed exclusively for property and
casualty insurers. It is a complete system of record and supports the core functions of the policy lifecycle,
including product definition, underwriting, quoting, binding, endorsements, and renewals. PolicyCenter is
built on modern web technology, based on industry standards, with no legacy code. It works out-of-the-box
as a stand-alone system or as part of Guidewire InsuranceSuite™, and it can be integrated with legacy sys-
tems and third-party applications.

Dynamic, response- Automated Workflow No-touch and low- Policy form Premium reporting, Fully automated Automated
driven question sets Rules, Validation, touch underwriting, assignment audit and mainte- out-of-sequence re-underwriting
and Underwriting side-by-side quote and distribution nance processing during renewal
Appetite comparison processing

Submit Qualify Quote Issue Maintain Change Renew

PolicyCenter gives you complete flexibility to adapt to your specific needs, including how work is distrib-
uted and managed and how key underwriting decisions are made. The product definitions, business rules,
screens, workflow and data model—virtually everything—can be configured using graphical tools. All
configuration changes are partitioned from source code, which preserves your specific configuration on an
upgrade path to future enhancements.

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ADAPT AND SUCCEED™

Meet the Market’s Demands

With the ability to make rapid product definition and workflow changes, PolicyCenter helps you respond to
regulatory changes, evolve business processes, and accelerate time-to-market for new products.

Achieve Underwriting Excellence

By improving access to information, automating low-level tasks, and enforcing consistent adherence to
underwriting guidelines, PolicyCenter enables you to reduce underwriting costs and improve quality.
Better Serve Your Customers and Producers
PolicyCenter helps you improve interactions with agents
Highlights:
and policyholders, consistently convey appetite, and
provide better service. • Enables fast product creation:
Flexible definition of products
to seize new opportunities or
Technology respond to market changes or
compliance requirements
An Integrated Suite Designed for Your Environment
Guidewire InsuranceSuite—PolicyCenter, BillingCenter, • Increases efficiency throughout
and ClaimCenter—is built on a unified set of enabling the policy lifecycle: Fully
capabilities for consistent configuration, integration, automated support for straight-
administration, and security. These common capabilities through processing, work
allow the best-of-breed applications to be delivered as an assignment, other low-level tasks
integrated suite. After you learn how to integrate, maintain, • Improves risk selection:
and manage one of the applications, you’ll know how to do Consistent application of
the same for the others. In addition, using a service-oriented complex underwriting guidelines
architecture (SOA), all the applications can integrate into for low-touch or no-touch
complex IT environments. Hundreds of systems of many underwriting
types, including legacy mainframe systems, have been
• Heightens user productivity:
integrated with our software.
Streamlined data entry and role-
Flexible Configuration and Upgradeability based workflow to make it easier
The Suite’s configuration layer allows you to change virtually to process policies
anything about the applications—data model, business rules, • Facilitates on-demand service:
workflows, user interface—without altering the source code. Policy information and business
If you change an application to meet your own specifications, interactions via a browser or
the core technology components aren’t affected. Therefore, portal
upgrading to take advantage of functionality available in
• Provides a stable and strong
an application’s new version does not affect your specific
core system that works as
configuration. This architecture ensures that you will never be
promised: Rigorously tested for
left without an upgrade path because you’ve modified the
quality and scalability
software to meet a specific need.

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ADAPT AND SUCCEED™

Policy Management and Underwriting

Automated Consistency and Ease-of-Use Improve Underwriting Efficiency and Quality
Superior underwriting requires automating low-level tasks, applying the right expertise at the right moments,
improving analysis, and enforcing consistency. PolicyCenter supports all of these goals.

The system automates many low-level tasks including identification and assignment of cases for either
straight-through or exception-based processing. PolicyCenter applies rules-driven underwriting guidelines
to decide clear-cut cases without human involvement. Exception cases requiring judgment are routed to
an underwriter with expertise in the pertinent line of business, risk type, geography, or agency relationship.
Productivity is vastly improved because people can focus on the specific issues, rather than on figuring out
if there are issues. Equipped with visibility into workloads, supervisors can optimize team throughput and
responsiveness.

PolicyCenter also correctly assesses submissions to help avoid the errors and inconsistencies that create
leakage. The business rules system lets you leverage the knowledge of your most experienced underwriters
to improve the performance of less seasoned team members. And PolicyCenter ensures that your business
rules are consistently applied, helping you optimize risk selection and reduce loss ratios. With a full view of
an account, including transactional history and losses and payments provided on tabs of the same screen,
underwriters can better assess risk and make the right decision.

Product Model Accelerates Speed-to-Market

Multi-year backlogs of IT requests are not uncommon in the insurance business. But if you have to get in line
for time- and labor-intensive reprogramming to enable a new product or territory, you could fail to capture
new opportunities.

PolicyCenter accelerates your speed-to-market by giving your product development, actuarial, and
underwriting teams nearly unlimited flexibility in defining the products you want to offer. Easy-to-use
configuration tools let the right people with the right knowledge tailor offerings to particular market
segments, avoiding the delays of custom IT coding.

Implementation Services and Long-Term Support

Guidewire is completely committed to your success —starting with your implementation project and
continuing over the long term. Our implementation methodology and planning tools significantly reduce
project risk from planning through execution. We typically deploy a small professional services team to
work closely with you and transfer the knowledge and skills you’ll need to maintain and manage your
new system. We also have strong partnerships with many system integrator partners who can assist with
your implementation. After launch, our staff provides around-the-clock support, and a dedicated support
engineer acts as your advocate to make sure you are well informed and well served.

In addition, we have the commitment and know-how to support you—for decades. All our products
undergo rigorous testing, including more than 100,000 automated tests. The success of more than 100
installations completed or in process of Guidewire InsuranceSuite applications attests to the quality,
flexibility, and scalability of our solution. Also, your ability to upgrade to new versions with expanded
functionality and technical updates ensures you’ll stay current with your business needs.

© Guidewire Software, Inc. All rights reserved. 4

ADAPT AND SUCCEED™

are

De
Softw

live
ry
Your
Success

Co m
m it m e nt

Software—A flexible, durable foundation Guidewire gives you a

• Modern architecture
• Functionality for legacy replacement
complete, proven solution
• Designed for flexibility and integration for your long-term success:
powerful software, skilled
Delivery—The right people, proven methods implementation with
• Efficient, predictable implementation knowledge transfer, and a
• Agile methods and deep knowledge transfer
provider willing and able
• Long record of customer success
to support your continuous
improvement.
Commitment—Well beyond go-live
• Sustained investment in technology
• Improvements through upgrade
• Collaboration with growing customer community

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ADAPT AND SUCCEED™

Digital

Core

Data

Platform for Success

We provide a platform based on three elements: core processing, data and analytics, and digital
engagement (or “core,” “data,” and “digital” for short), which work together to strengthen your ability to
engage and empower your customers, agents, and employees

About Guidewire Software

Guidewire delivers the software that Property/Casualty (P/C) insurers need to adapt and succeed in a time
of rapid industry change. We combine three elements – core processing, data and analytics, and digital
engagement – into a technology platform that enhances insurers’ ability to engage and empower their
customers and employees. More than 200 P/C insurers around the world have selected Guidewire. For more
information, please visit www.guidewire.com and follow us on twitter: @Guidewire_PandC.

Visit guidewire.com to learn more.

© 2015 Guidewire Software, Inc. All rights reserved. Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire PolicyCenter, Guidewire
BillingCenter, Guidewire Insurance Suite, Adapt and succeed, and the Guidewire logo are trademarks or registered trademarks of Guidewire Software, Inc.
in the United States and/or other countries. P_BR_20150810

© Guidewire Software, Inc. All rights reserved. 6