Belanger, F., Hiller, J. S. and Smith, W. J., (2002).

Trustworthiness in electronic
commerce: The role ofprivacy, security, and site attributes. Journal of
Strategic Information Systems, 11, 245
–
270.Bhatnager, A., Misra, S. and Rao, H. R., (2000). On risk, convenience, and
internet shopping behaviour.Communications of the ACM, 43 (11), 98
–
105.Çelik, H., (2011). Influence of social norms, perceived playfulness and online
shopping anxiety on
customers’ adoption of online retail shopping: An em
pirical study in the Turkish context. InternationalJournal ofRetail & Distribution
Management, 39 (6), 390
–
413.Chang, H. H. and Chen, S. W., (2009). Consumer perception of interface quality,
security, and loyalty inelectronic commerce. Information & Management, 46, 411
–
417.Cheema, A. and Papatla, P., (2010). Relative importance of online versus offline
information for Internetpurchases: Product category and Internet
experience effects. Journal of Business Research, 63, 979
–
985.Chen, Y. Y., Huang, H. L., Hsu, Y. C., Tseng, H. C. and Lee, Y. C., (2010).
Confirmation of Expectations andSatisfaction with the Internet Shopping: The
Role of Internet Self-efficacy. Computer and InformationScience, 3 (3).Chen, Y.
Y., Huang, H. L., Hsu, Y. C., Tseng, H. C. and Lee, Y. C., (2010). Confirmation of
Expectations andSatisfaction with the Internet Shopping: The Role of
Internet Self-efficacy. Computer and InformationScience, 3 (3).
Belanger, F., Hiller, J. S. and Smith, W. J., (2002). Trustworthiness in electronic
commerce: The role ofprivacy, security, and site attributes. Journal of
Strategic Information Systems, 11, 245
–
270.Bhatnager, A., Misra, S. and Rao, H. R., (2000). On risk, convenience, and
internet shopping behaviour.Communications of the ACM, 43 (11), 98
–
105.Çelik, H., (2011). Influence of social norms, perceived playfulness and online
shopping anxiety on
customers’ adoption of online retail shopping: An em
pirical study in the Turkish context. InternationalJournal ofRetail & Distribution
Management, 39 (6), 390
 –
413.Chang, H. H. and Chen, S. W., (2009). Consumer perception of interface quality,
security, and loyalty inelectronic commerce. Information & Management, 46, 411
–
417.Cheema, A. and Papatla, P., (2010). Relative importance of online versus offline
information for Internetpurchases: Product category and Internet
experience effects. Journal of Business Research, 63, 979
–
985.Chen, Y. Y., Huang, H. L., Hsu, Y. C., Tseng, H. C. and Lee, Y. C., (2010).
Confirmation of Expectations andSatisfaction with the Internet Shopping: The
Role of Internet Self-efficacy. Computer and InformationScience, 3 (3).Chen, Y.
Y., Huang, H. L., Hsu, Y. C., Tseng, H. C. and Lee, Y. C., (2010). Confirmation of
Expectations andSatisfaction with the Internet Shopping: The Role of
Internet Self-efficacy. Computer and InformationScience, 3 (3).

Belanger, F., Hiller, J. S. and Smith, W. J., (2002). Trustworthiness in electronic

commerce: The role ofprivacy, security, and site attributes. Journal of
Strategic Information Systems, 11, 245
–
270.Bhatnager, A., Misra, S. and Rao, H. R., (2000). On risk, convenience, and
internet shopping behaviour.Communications of the ACM, 43 (11), 98
–
105.Çelik, H., (2011). Influence of social norms, perceived playfulness and online
shopping anxiety on
customers’ adoption of online retail shopping: An em
pirical study in the Turkish context. InternationalJournal ofRetail & Distribution
Management, 39 (6), 390
–
413.Chang, H. H. and Chen, S. W., (2009). Consumer perception of interface quality,
security, and loyalty inelectronic commerce. Information & Management, 46, 411
–
417.Cheema, A. and Papatla, P., (2010). Relative importance of online versus offline
information for Internetpurchases: Product category and Internet
experience effects. Journal of Business Research, 63, 979
–
985.Chen, Y. Y., Huang, H. L., Hsu, Y. C., Tseng, H. C. and Lee, Y. C., (2010).
Confirmation of Expectations andSatisfaction with the Internet Shopping: The
Role of Internet Self-efficacy. Computer and InformationScience, 3 (3).Chen, Y.
Y., Huang, H. L., Hsu, Y. C., Tseng, H. C. and Lee, Y. C., (2010). Confirmation of
Expectations andSatisfaction with the Internet Shopping: The Role of
Internet Self-efficacy. Computer and InformationScience, 3 (3).

Belanger, F., Hiller, J. S. and Smith, W. J., (2002). Trustworthiness in electronic

commerce: The role ofprivacy, security, and site attributes. Journal of
Strategic Information Systems, 11, 245
–
270.Bhatnager, A., Misra, S. and Rao, H. R., (2000). On risk, convenience, and
internet shopping behaviour.Communications of the ACM, 43 (11), 98
–
105.Çelik, H., (2011). Influence of social norms, perceived playfulness and online
shopping anxiety on
customers’ adoption of online retail shopping: An em
pirical study in the Turkish context. InternationalJournal ofRetail & Distribution
Management, 39 (6), 390
–
413.Chang, H. H. and Chen, S. W., (2009). Consumer perception of interface quality,
security, and loyalty inelectronic commerce. Information & Management, 46, 411
–
417.Cheema, A. and Papatla, P., (2010). Relative importance of online versus offline
information for Internetpurchases: Product category and Internet
experience effects. Journal of Business Research, 63, 979
–
985.Chen, Y. Y., Huang, H. L., Hsu, Y. C., Tseng, H. C. and Lee, Y. C., (2010).
Confirmation of Expectations andSatisfaction with the Internet Shopping: The
Role of Internet Self-efficacy. Computer and InformationScience, 3 (3).Chen, Y.
Y., Huang, H. L., Hsu, Y. C., Tseng, H. C. and Lee, Y. C., (2010). Confirmation of
Expectations andSatisfaction with the Internet Shopping: The Role of
Internet Self-efficacy. Computer and InformationScience, 3 (3).