SERVICE BULLETIN COPIER

Issued by Canon Europa N.V.

MODEL: NP6216, NP1550 No.: 1550-008 Rev. 1

VERY IMPORTANT Date: 09.07.99

SUBJECT: DEFECTIVE OPTIONAL POWER SUPPLY FH3-2388

PROBLEM

The Sorter or Stapler Sorter is not working.

CAUSE

The optional power supply FH3-2388-000 is defective.

The Optional Power Supply may break down under the following conditions:
1. When the copier main switch is turned on with the sorter cable connector DETACHED!
(This condition could happen when the sorter is detached for troubleshooting.)
2. When the sorter cable connector is pulled out of the machine when the copier is on.

Condition 1 is “normal” and belongs to the properties of the PCB design. Normally, only an error code
will be displayed.
Condition 2 is not normal and a countermeasure will be made to prevent this.

FACTORY MEASURE

At the output of the power supply a resistance is added to prevent an open-circuit.

FIELD MEASURE

Add the resistance unit FM6-2275 to the power supply.

Connect the connector of the resistance unit FM6-2275 to the connector J3 on the power supply PCB
FH3-2388.
Tighten the metal sheet, on which the resistance is mounted, with the PCB mounting plate FA6-8611.
See the figures 1 and 2.

Note:
When the resistance is not added to the power supply, it must be prevented that the copier is switched
on with the sorter cable detached.

SERVICE PART

NO. DESCRIPTION PART NO Q'TY IC P.C.

1 O YY ---
N RESISTANCE UNIT FM6-2275 0–1
COPIER -2- 1550-008 Rev. 1

Tighten the countermeasure part with the PCB

mounting plate with a screw here.

Countermeasure part

Sorter power supply

Pass the connector

through the opening and
connect to the J3 on the
power supply PCB

Fig. 1: The power supply unit with countermeasure part installed

COPIER -3- 1550-008 Rev. 1

Tighten the countermeasure part

with the cover sheet metal.

Fig. 2: Connect the connector of the countermeasure part to the connector J3.