Bangsar Village Shopping Centre

Bangsar Village map

Address : No. 2, Jalan Telawi Satu, Bangsar Baru, 59100 Kuala Lumpur.

Phone No : 03-22881200

Email : jookim@bangsarvillage.com

Opening Hours : 10am – 10pm

Background

Bangsar Village is the latest addition to the infamous Telawi area of Bangsar. It is a
shopping mall that is split into two different sections. The first phase opened a while back
and houses mostly food outlets and a quaint grocery shop called the Village Grocer.
When it comes to shopping, it is Bangsar Village II that you would be more interested in.

Bangsar Village II (sometimes known as BVII) is a boutique shopping centre that is

targeted at those with discerning tastes (which basically translates to “upper class”).
Although it is not as large as many of the other shopping malls around the city, it does
possess the high quality and service that one expects from a prestigious shopping centre.

Bangsar Village II is a boutique shopping targeted at the discerning. Located a short drive
away from the mid to upper class neighborhoods of PJ and KL, BVII brings together
high style, quality and services in legendary Telawi Street. Designed primarily to fulfill
fashion wants, BVII promises the fashionista a gateway to sizzling hot international
couture. For those seeking elegant simplicity, our stock of contemporary classics will
help you stride out in quiet style.

The shopping centre is designed primarily for the fashionable and the rich. Its location in
one of the trendiest area’s in KL makes it convenient for both locals and tourists alike. It
aims to offer everything to suit your style, whether you are into contemporary, retro or
the young and hip.

Services that provided at Bangsar Village Shopping Center are:

1. Full service Concierge

• Our concierge staff will be happy to manage your shopping bags and

bulky purchases

2. Valet Parking

• Available from 10am to 10pm

 3. Security Escort to Vehicle

• Our trained guards employed and vetted in-house, can provide escort to

vehicles in our car park. Please enquire at the information Counter.

4. Disabled Access and Washroom Facilities

• Disables parking is available on all level right by a lift that will bring you

straight into the heart of our center. Washroom facilities for disabled are

located at Levels UGF to 3rd floor.

• Wheelchairs are provided on request. Any of our Concierge or

Information Desk staff will be happy to assist.

BANGSAR VILLAGE POSITIONING

The Gardens focus on upper-high market that favours high income individuals who

prefers luxury lifestyle.

HIGH INCOME

THE
BANGSA
R
VILLAGE
MALL

BASIC DESIRED
NEEDS LIFESTYLE

LOW INCOME
8 Checking Points

1. Washrooms and Public Facilities

• Washroom is provided in this shopping centre to make customers feel friendly

and make them easy. These washrooms are provided in every level in both
building which is BVI and BVII. The facilities provided inside the toilet such
tissues, hand soap, sensor hand dryer, sanitary in ladies side, dustbin

• In this shopping centre, there also provide “surau” or prayer place at 3rd floor for
female and 4th floor for male.

• Auto pay car park also provided for our customers with touch screen technology
and using sensor barcode.
• Directory machine is putted at the corner of ground floor with unique design and
using updated technology.

• Kids sport and gym also available here to parents who bring their children and
they can put their children here while they go to shopping. Kids also will attract to
come here other times.

• Other than that, BVII also provided power save escalator and lift to customers to

go up and go down while enjoying shopping.

• Surrounding the BVII we can’t see that there are no benches at the side of

passageway because to avoid people from loitering especially teens.

• There also no vending machine, coin locker and chargers port because it’s not

suitable to put all those things and make that place messy and not manageable.

• Recycle place also provided to them who interested to give any recycle thing and

encourage customers to join the programmed.

• Market is provided rather than shopping mall which provided a lot of wet and dry

foods.
• Bridge that link BVI and BVII is available to make customers easy and they also

can enjoy their self at the BVI.

2. Directories, Signage and Advertisements
All the directories is putted at the directory machine at the corner of escalator of

ground floor. There is not provided the pamphlet of directories and its will

manipulated by supplier to know about name of tenant and their number

phone.Below is the list of tenant in Bangsar Village II.

a) DIRECTORY

Every tenant is listed with the floor and the shop number to make customers

easier to go direct to the place without wasted time. Specification of shop has

been putted and the customers easier to choose where they should go. There have

fashion, Sports and active style, spa and fitness, designers, living and home

fashion, toiletries and cosmetics, bags, eyewear, hair and beauty, shoes,

boutiques, jewellery, gifts, kids, intimate wear, computer, health services and

accessories shop.
b) ADVERTISEMENT

Every sales or function or event that they establish, the advertisements are always

promoted to customers and they pasted at the board. Sometimes they make

charitable activities and call everybody who near Bangsar Village to join. Above

is example of previous sale and activities advertisements.

c) SIGNAGE

A lot of important signage provided such that toilet directories, surau places,

atm machine directions, lift and escalator ways, parking, auto pay car park

machine, exit and enter sign board and the way to BVI using bridge.
 3. Shopping Events and Decoration

All the events are held in the concourse. They will used this concourse area especially in

festival season such Hari Raya event, Christmas, Deepavali and Chinese New Year to

attract people to come to BVII. Other attraction that always show is blind people who

play a piano and there provide chair to seat and enjoy the show. Such a wonderful music

that can be relaxing our mind after shopping and just take a few minutes to enjoy with the

performance.
4. Tenant Mix
Bangsar Village I

This structured building made up of 3 levels which lower ground floor, ground

floor and first floor.

a) Lower Ground Floor

b) Ground Floor

c) First Floor
Bangsar Village II
A variety of tenants can be found at BVII ranging from fashion, home décor, books,
health and beauty, art to food. Brands such as Raoul, G2000, Massimo Dutti and many
more can be found at BVII. It is ultimately shopping for the trendiest of people. After all
that hard work trying to find the perfect outfit, pamper yourself with a massage, a
relaxing facial or even a refreshing yoga class at one of the health, beauty and fitness
outlets.

In addition to shopping, shopping and more shopping, BVII provides the perfect
ambience for a Sunday Brunch “sex and the city” style. Restaurants and cafes are
carefully selected to suit the upper class and chic theme. There’s something for every
occasion, whether you are entertaining clients or just hanging out with the girls.

Lovers of designer homes will find myriad objects do desire, from stylish kitchenware to
paintings and sculpted antiques. While, booklovers can escape for hours into the pages of
a thousand books. Come luxuriate in the stylish comfort of BVII. After shopping,
rejuvenate your inner senses with a Turkish bath, massage or relaxing facial. Or tone your
body with yoga and workout in our fitness centre.

Below are the directory maps in the Bangsar Village II.

a) Ground Floor - Fashion

b) Upper Ground Floor - Accessories

c) First Floor – Living and Home

d) Second Floor – Services (Beauty and Communication)

e) Third Floor – Café / Restaurant

5. Kiosk Management
There is no kiosk management at this shopping centre because that place is

designed to the rich and there are not interested to shopping at the kiosk rather

than in shopping complex.

6. Customer Service at Information Counter

Job Specifications

Attire : Like a chef (white color)

Salary : Experience basic RM 900 – RM1,000

Working more than 4 years the salary almost RM1,600

Benefits : Bonus, Over Time (OT), hospitalization, medicine

Qualification : SPM and Diploma

The information counter is big when comparing at AEON SC which can fit into

10 people and the staff working with three table and chair also with one computer.

The places is clean and there is not allowed customers to surrogate theirs

belonging or things there.

EXTERNAL BUILDING

7. Car Park

Job Specifications

Attire : T-shirt maroon in color

Salary : RM 1000 for 12 Hours working without Over Time (OT)

Benefits : Bonus, hospitalization, medicine

Qualification : SPM

BVII provides a full range of services for its visitors. A concierge is available to

manage your shopping bags and a valet is available to handle your parking

problems. The only downside to BVII is that it is relatively new so there are still a

lot of unoccupied spaces. Even so, BVII makes for a nice outing regardless of
 whether its shopping, food or just a good walking that you’re looking for. In

addition, BVII provide disables parking is available on all level right by a lift that

will bring you straight into the heart of our center.

CONCLUSION

Completing the ambience are several carefully selected restaurants and cafes, where you

can rediscover the magic of Saturday lunch with your friends or entertain clients over

good, in chic surroundings whether you have arrived or are on your way. Let BVII help

you find inspiration to reinvent, refine, rejuvenate and refresh.

Services are important to serve customers better. From the survey that I do at Bangsar

Village, the improvement that can be figure out are about the attraction events such as do

a lot of charitable activities and promote to customers to come and join our events where

there can get a lot of benefits. Reduce the cost consuming by using recycle things to

decorate our SC and manage SC with theme that staff and customers can enjoy and

shopping at the same time.