IJAZ AHMAD

Sharjah, United Arab Emirates.

Email: ijazahmadit@hotmail.com
Contact: +971 559737257
Visit Visa Valid till 20th April 2019

CAREER OBJECTIVES

Looking for a Job Opportunity as IT Support Engineer in a growing organization where I can utilize my
skills by adding value to organization and my career.

CORE STRENGHTS AND ENABLING SKILLS

 Customer service Expert  Expert in connectwise

 Skilled in TCP/IP and WAN
 Remote access support
 Basic knowledge of PHP and MySQL
 Data backup and recovery system
 Documentation
 Resourceful/Problem solver
 Team player
 Network infrastructure
 Self-motivated/Focused
 Wireless access point

PROFESSIONAL EXPERIENCE

Company Name: American University in the Emirates(AUE), UAE

Job Title: IT Support Engineer
Duration: January 2017 – Till Date
Roles:
 install and configure computer hardware operating systems and applications
 monitor and maintain computer systems and networks
 talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up
systems or resolve issues
 troubleshoot system and network problems, diagnosing and solving hardware or software faults
 replace parts as required
 provide support, including procedural documentation and relevant reports
 follow diagrams and written instructions to repair a fault or set up a system
 support the roll-out of new applications
 set up new users' accounts and profiles and deal with password issues
 respond within agreed time limits to call-outs
 work continuously on a task until completion (or referral to third parties, if appropriate)
 priorities and manage many open cases at one time
 rapidly establish a good working relationship with customers and other professionals, such as
software developers
 test and evaluate new technology
  conduct electrical safety checks on computer equipment.

Company Name: StepNex Services Pvt Ltd, Pakistan.

Job Title: Computer Operator
Duration: January 2016 -December 2017
Roles:
 Assembling of PC's, printers Installation & Configuration of Windows 10,7, Xp, troubleshooting
of Hardware and Network problems providing support to the clients, which includes
implementation and troubleshooting of networks, software, hardware.
 Maintaining and troubleshooting all desktop related problems including hardware and network.
 Handling all the complaints and enquiries of the customers.
 Performing routine audit of systems and software.
 Managing all the calls and reporting to the Customer Care Manager regarding all the major
problems reported.
 Create, change and delete user accounts as per request.
 Configure CPU, memory, and disk partitions as required.
 Can work efficiently & effectively as an individual and also a team member.
 Installing, administration and maintaining various software (applications/OS) and hardware
devices in networking environment.
 Installing and configuring new hardware and software.
 Remote Desktop Management using various tools like Team Viewer, Citrix and Manage engine
 Capable of installing & managing of DHCP / DNS Server and also WINS in the Networking.
 Configuring, adding, and deleting file systems.
 Installing and Configuring Network printers.
 Kaspersky / McAfee Antivirus & windows updates

Company Name: Winsome College System.

Job Title: Desktop Support Engineer
Duration: February 2015 – December 2016
Roles:
 User administration (setup and maintaining account).
 Create, change and delete user accounts per request.
 Maintaining system.
 Quickly arrange repair for hardware in occasion of hardware failure.
 Monitor system performance.
 Install software and maintaining it.
 Create a backup and recovery policy.
 Monitor network communication.
 Responsibility for documenting the configuration of the system.
 System performance tuning.
 Verify that peripherals are working properly.
 Password and identity management.
 Ensuring that the network infrastructure is up and running.
Technical Inventory

 Networking Device: Switches, LAN hardware / software.

 Network configuration: TCP/IP Ethernet network DHCP, Static IP addressing and Wireless
networking.
 Comfortable in Windows XP | NT | 2000 | 7 | 8 | 10 and Linux.
 Office Package: Word, Excel and Power Point, outlook.

Educational Qualification

 Bachelor of Science in Computer Science (B.S.C.S.), Abasyn University, KPK, Pakistan in 2016
 Higher Secondary School Certificate (H.S.S.C.) Hushtnagar College, KPK., Pakistan in 2011
 Secondary School Certificate (S.S.C.), Hushtnagar Public Shool, KPK, Pakistan in 2009

Achievements

 Successful Installation and configuration of VMware server and workstation.

 Assign the group policy for sever side which works as student have a power user account and
staff have administrator user account in the network.
 As project developer/member I have developed Point of Sale which is a web application and can
ease the sales of shopping mall and saves time.

Personal Information

Date of Birth: 11-03-1993

Marital Status: Single
Nationality: Pakistani
Languages Know: English, Urdu, Pashto
Visa Status: Residence Visa (Transferrable)
Availability: Three Months

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Further details will be available upon request.