What is e-Governance ?

The definition and objectives of e-governance differ from region to region. What is being
delivered or communicated in one State or city may differ in case of other State or
country.

In the modern times, the Governance is fast turning out to be an important

communication between the Government and Citizens, the Government and
Businesses and the Government and Government.

e-governance – A Novel Methodology of Experiencing Governance

With an aim to bring ease of doing things in terms of easy and fast accessibility of
services and administrative authorities, a technology-driven system is expected to bring
respite in a developing country like India.

e-Governancee, in this context, holds promise. It is so because this is that method

which enables administering the system or carrying out governance and helping public
avail its benefits as well. It is done with the help of electronic technology in a much
faster, flexible and transparent manner.

Another way of understanding e-Governance can be simplification of processes for

everyone. The beneficiary can be public, government, or the industry at local or national
level. It’s about using IT solutions to facilitate government processes and functions for
the people at large.

It also involves accessing and dissemination of information and communication in an

efficient and fast manner.

Advantages of e-Governance in Modern Times

Government to Citizen (G2C): The Government-to-Citizen relation is the basic aspect of

e-Governance. A citizen’s relation with the Government begins with the birth and ends
with his/her last breath. E-Governance can be great use such as in birth registration,
marriage registration, divorce or death registration. The G2C relation also includes
services provided by the Government to the Citizens. i.e. Telecommunication,
Transportation, Post, Medical facilities, Electricity, Education, etc. e-Governance in G2C
relationship will involve facilitation of services from Government towards Citizens with
the use of ICT.

e-Citizenship – E-Citizenship concept means implementation of Information and

Communications Technology (ICT) for facilitation of Government Services relating to
citizenship of an individual. It may involve online transactions. It could be related to
issue and renewal of documents like Ration Cards, Passports, Election Cards, Identity
Cards, etc.

e-Registration – E-Registration is about online registration of various contracts. As an

individual enters into several contracts during his life, a lot of these contracts and
transactions require registration for giving it legality and enforceability. Such registration
may also be made ICT enabled. E-registration will help to reduce a significant amount of
paperwork.

e-Help – It means facilitation of disaster and crisis management using ICT. It includes
the use of technologies like Internet, SMS, etc. for reducing the Government agencies’
response time during disasters.

e-Health – E-Health services is about ICT enablement of the health services of the
Government. Under this, interconnection of hospitals can take place. A patient database
may be created.

e-Education – E-Education concept can include implementation of ICT in offering

education and conducting of courses. Distant as well as classroom education will be
facilitated with the use of ICT. Internet’s usage can reduce the communication time
required in Distance Education.
e-Taxation – E-Taxation will facilitate the taxing process by implementing ICT in the
taxing process. Online tax due alerts and online payment of taxes would help transact
faster.

E-Transportation – In this, the kind of services would include ICT enablement of

services of Government related to transport by Road, Rail, Water or Air.

Citizen to Government (C2G)

Citizen to Government relationship will include communication of citizens with the

Government arising in the democratic process like carrying out campaigning, voting,
feedback, etc.

e-Democracy – The actual concept of democracy includes citizens’ participation in the

democratic and governing process. The ICT can help enable the true democratic
process including voting, public opinion, feedback and Government accountability.

e-Feedback – It includes using ICT for feedback to the Government. Use of ICT can
enable online feedback to the Government, online debates as to the Government
services.

Government to Government (G2G)

G2G relationship would include the relationships between Central and State
Government and also the relationship between two or more Government departments.

e-police – E-police refers to use of ICT to facilitate work of the Police department in
investigation and administration. The concept includes databases of police officers, their
performances, criminal databases. Also, the ICT can be helpful in reducing the
response time of the police department and also decreasing cost by reducing
paperwork.

e-administration – E-administration would include the implementation of ICT in the

functioning of the Government, internally and externally. Implementation of ICT can
reduce the communication time between the Government Departments and
Governments. It can substantially reduce paperwork.

e-courts – The concept of E-Court will include the ICT enablement of the judicial
process. Technology may help distant hearing, online summons and warrants and
online publication of Judgments and Decrees.
Government to Business (G2B)

e-Tendering – It will include facilities of online tendering and procurement. It will send
online alerts as to new opportunities of business with the Government. Besides, it will
also motivate for online submission of tenders and online allotment of work, decreasing
time and cost involved in the physical tendering system.

e-Licencing – Often the companies have to acquire various licences from the
Government. Similarly, the companies have to have various registrations. ICT
enablement of licensing and registration can reduce time and cost.

e-Taxation – Corporate sector pays many taxes, duties and dues to the Government.
Payment of these taxes and duties can be made easier by E-Taxation. ICT can also
help crosscheck frauds and deficiencies in payment, further bringing accuracy and
revenue to the Government.