XXXXXXXXX Limited QUALITY MANUAL – Issue 01

Company Background
XXXXXXXXXXX is a privately owned company founded in XXXXX by two toolmakers; XXXXXXX and XXXXXXX. The
company specialises in the production of miniature precision stampings and Electro-plating for the following industries:
 Electronics
 Computer
 Telecommunications
 Automotive
 Medical
XXXXXXXXXXX are highly skilled in designing and developing customer specific stampings in close consultation with
customers, and also produce a comprehensive standard range of single and dual in-line lead-frames for the hybrid and thick
film industries.
The business is split into two operating companies, as detailed below:
XXXXXXX Limited XXXXXXX Limited
Specialists in the design, construction and manufacture of Specialists in reel-to-reel Electro-plating, selective and
tooling, including production of miniature precision special wire plating.
stampings.

Manual Scope
XXXXXXXXX operate a quality management system that complies with the requirements of BS EN ISO 9001:2000, it is
monitored and maintained by the Quality Manager and reviewed for continuing adequacy and performance during
Management Review.
Individual heads of Departments are responsible for the development and maintenance of procedures within their
Departments, and for the effective communication of the systems in operation to all personnel involved in the
implementation and operation of those Procedures.
The intention of the Quality Management System is:
 To establish the resources and processes required in order to deliver results in accordance with customer requirements,
XXXXXXXX Ltd policies and statutory and regulatory requirements.
 To monitor and measure the processes against policies, objectives and requirements for XXXXXXXX Ltd products and
services, and to report results.
 To define, monitor and control any processes that may be outsourced.
 To take action in order to continually improve process performance.
This Quality manual describes the quality system of XXXXXXXXX Limited, as required by the ISO 9001:2000 standard. It
covers all products designed and/or manufactured by XXXXXXXXXX Limited.

Manual Control
The Quality Manager shall control the revision and distribution of the Quality manual; changes shall be approved by the
Managing Director prior to implementation. Details of changes to this Manual are recorded at the end of this document
(Revision Record). The Quality Manual is stored as a ‘live’ document on the XXXXXXXXX Ltd intranet, to ensure that only
the current copy can be accessed.

Quality Policy
It is the policy of the Directors and Management of XXXXXXXXX to improve the performance of the Quality Management
System and its associated procedures through a continuous programme of data collection, analysis and action.

Quality Objectives
 Improve customer satisfaction to an average classification of ‘excellent’.
 Reduce RMPK values below 2 for all regularly-run products.

Procedures
Procedures have been constructed to ensure compliance to the various internal and external requirements to which
XXXXXXXX subscribe. It is the responsibility of procedure owners to ensure that procedures are maintained. Refer to the
appropriate procedure for details of how XXXXXXXXX Ltd satisfy various internal and external requirements.
 XXXXXXXXX Limited QUALITY MANUAL – Issue 01
Process Interaction

Management Responsibility

Business Plan Measurement,

Analysis and
Improvement
Resources Quality Quality Policy
Objectives

Processes

Design Customer

Requirements Product Satisfaction

Maintenance Manufacturing Sales

Storage Product

Process Map

Customer

Sales processes
Production processes Purchasing processes
Sales enquiries Order receipt
Project Production Purchasing Supplier
Engineering schedule policy manual processes
Customer
Design processes satisfaction

Tooling Design review

quotations

Change note Maintenance processes Calibration processes

Maintenance Calibration

Toolroom processes

Tool Tool repair

development
QA processes

Stamping process Stamping Plating process

inspection
Stamping Press setting Plating Plating process Plating process
process inspection (AVX) (BA)

non-conforming
General processes Preventive
product
action

Training Material
inspection

internal audits

Stores processes
Document
control
Map Key
Record control Incoming
Packing
Documented materials
Corrective procedure
action
Managment Undocumented
review procedure

Revision Record
Issue Approval
Change Details Date
Level Position Signature
1 Revised Manual Introduced 21/04/2005 Managing Director