For the first part I'm looking up and posting stats for different year pilots that we can

use as selling
point, remember the first page is for barnstorming if you have ideas share away.
I suggest the letter is coming from a dealership with a certified used and new inventory, and not try to
make the sale in the letter but peak interest to get her to the lot, so the letter should give her a few options
even if she was inquiring about a specific vehicle.

2019
MSRP: From $31,450
MPG: Up to 20 city / 27 highway
Dimensions: 197″ L x 79″ W x 71″ H
Cargo volume: 16 to 16.5 ft³, 82.1 to 83.9 ft³ with seat area
Seating capacity: 7, 8

2017 $21,900
Red/blk
87,000 miles
Dimensions: 195″ L x 79″ W x 70″ H
MPG: Up to 20 city / 27 highway
Payload: 1,405 to 1,622 lbs
Cargo volume: 16 to 16.5 ft³, 82.1 to 83.9 ft³ with seat area

2015
MPG: Up to 18 city / 25 highway
Towing capacity: 2,000 to 4,500 lbs

Dear Mr. Smith:

Thank you for your inquiry on December 12, 2018, regarding the appeal of the billing period between
November 2, 2019 and December 2, 2019.

Unfortunately, the requested allowance/adjustment cannot be granted at this time.

● Detection
○ The inspecting technician did not detect any failure of the metering system or find any
system leaks.
● Appeal Discussion
○ At this time our billing department does not believe that there was an error in the reading
and requests the bill be paid in full.
● Proposed Resolution
○ If you cannot make the payment in full, a special installment plan can be made upon
approval from the billing department.

We would, however, like to extend the opportunity to request a complimentary water consumption
Dimensions: 191″ L x 79″ W x 71-72″ H
Payload: 1,488 to 1,657 lbs
Cargo volume: 18 ft³, 87 ft³ with seat area

Does anyone have ideas for the second part?

The only thing I've thought of is offering installment payments, and an appeals process after the first
payment.

Spartan Auto group

6300 Grand ave Springfield Mo. 63111-0010
Phone:​ (314)-218-5555​ Fax:​ (314)-555-8555
Email: Sales@SpartanAuto.com
SpartanAuto.com

January 26, 2019

Dear Mr. Smith:

Thank you for your inquiry on December 12, 2018, regarding the appeal of the billing period between
November 2, 2019 and December 2, 2019.

Unfortunately, the requested allowance/adjustment cannot be granted at this time.

● Detection
○ The inspecting technician did not detect any failure of the metering system or find any
system leaks.
● Appeal Discussion
○ At this time our billing department does not believe that there was an error in the reading
and requests the bill be paid in full.
● Proposed Resolution
○ If you cannot make the payment in full, a special installment plan can be made upon
approval from the billing department.

We would, however, like to extend the opportunity to request a complimentary water consumption
 Keria Garcia ​entory number: 1212 Inventory number:1285
2019 Honda pilot 2017 Honda pilot 2015 Honda pilot
$29,450 $21,900 $18,500
Blk Red/blk Blu
11,357 miles 57,000 miles 72,000 miles
MPG: Up to 20 city /27 highway MPG: Up to 20 city /27 highway MPG: Up to 18 city/25 highway
Seating capacity: 7, 8 Seating capacity: 7, 8 Seating capacity: 7, 8

We hope to hear from you soon,

The Spartan Sales Team

Ballwin Municipal Water
6300 Grand Avenue Ballwin Missouri 63111-0010
Phone:​ (314)-218-5555​ Fax:​ (314)-555-8555 ​Email​: ballwinmunicipalwater.org

January 26, 2019 Account Number:

741258963
Mr. John Smith
123 Lemon Grove Ave.
Ballwin, MO 63111-0123

Dear Mr. Smith:

Thank you for your inquiry on December 12, 2018, regarding the appeal of the billing period between
November 2, 2019 and December 2, 2019.

Unfortunately, the requested allowance/adjustment cannot be granted at this time.

● Detection
○ The inspecting technician did not detect any failure of the metering system or find any
system leaks.
● Appeal Discussion
○ At this time our billing department does not believe that there was an error in the reading
and requests the bill be paid in full.
● Proposed Resolution
○ If you cannot make the payment in full, a special installment plan can be made upon
approval from the billing department.

We would, however, like to extend the opportunity to request a complimentary water consumption