AWS Managed Service Provider Buyer's Guide

2018
MANAGED SERVICE
PROVIDER (AWS)
BUYER’S GUIDE
1
MANAGED SERVICE PROVIDER (AWS) BUYER’S GUIDE
MARKET OVERVIEW
Cloud computing has become a staple in any modern enterprise. Companies are working
with infrastructure providers like Amazon Web Service, Microsoft Azure, Google Cloud
Platform, and more, to accomplish their cloud computing goals. As the technology
continues to advance, though, many enterprises are feeling overwhelmed with managing
and operating their infrastructure. To fill this market need, solution and service providers
have made enterprise cloud easier to deal with. Specifically, cloud managed service
providers (MSPs) work directly with clients to develop the solutions they need to get their
cloud running optimally.
It is impossible to fully explain what a cloud managed service provider can do. It can be just
about anything cloud-related. Enterprises looking for help with migration, transformation,
automation, DevOps, and more will be able to develop a beneficial partnership with their
MSP. Another term people use for MSPs is managed service partner. Depending on your
needs, an MSP can offer support 24/7/365. These companies employ a large pool of
certified engineers for your respective cloud and are designed to help fill your needs.
Not all managed service providers are built the same. MSPs are used by enterprises of any
size to accomplish a variety of services. Each company has different IT needs and each
managed service provider specializes in different areas. We’ve created this guide to help
you pick the right provider for your specific goals. Hybrid and multi cloud are increasing in
popularity, many can help with that as well.
It’s important to distinguish the parameters of inclusion in this guide. Each vendor is an
AWS certified MSP, with some offering services for other platforms and private clouds as
well. AWS, Microsoft Azure, and Google Cloud Platform stand out amongst infrastructure
providers due to their scale and market reach. These vendors are also known as
“hyperscale providers.” We use this term within the guide to concisely talk about these
cloud infrastructures.
This market is not yet mature, as many vendors have only begun offering these services
within the last five years. However, it is experiencing dramatic growth as cloud infrastructures
become more complex, and enterprises are looking to do more with IT. Many vendors come
from different technology backgrounds, such as data or security, and bring that expertise
to their managed services. Since this market is so young, each company in this guide has
been working to expand their services through internal development or acquisitions.
Solutions Review has developed this buyer’s guide to help enterprises find the best
managed service provider for their AWS needs. AWS provides unique advantages that
are enhanced by each vendor in this guide. In this resource, we feature 10 questions to
ask during the buying process, one-page vendor profiles that provide a solution overview,
three key features, contact information, and our own ‘Bottom Line’ analysis. Companion
research, such as our buyer’s guides for Azure, Google, and containers can be found at
www.solutionsreview.com
Tyler Stearns, Editor

Solutions Review
© 2018 | Solutions Review | 500 West Cummings Park | Woburn, Massachusetts 01801 | USA 2
5 Questions You Should Ask When

Evaluating A Public Cloud Managed
Service Provider
What are the specific business needs I’m looking to address?

This may seem like an obvious question, but MSPs offer a wide range of competencies, so this answer could provide more insight
than you realize. Some teams may be looking to implement DevOps, while others might just want to cut costs and have a simple
management platform to use. Clearly defining business needs driving your project or migration will prevent any miscommunication
with your perspective MSP.
How long do I want the partnership between myself and the MSP to last?
Managed service providers are often called managed service partners because this relationship is meant to be a partnership. These
partners help enterprises figure out how to best utilize their cloud infrastructure. Some clients may want to work with an MSP for
years, but some may only want help getting started on their cloud journey with a migration and some basic transformational tools.
Understanding how long this partnership will last, and how long it will take for your goals to be accomplished, is important.
How does my budget coincide with my cloud goals?

Since MSPs have a variety of service offerings, understanding what your plans are and what costs to expect is crucial. Some
enterprises may only want a quick solution for their cloud, but this can easily lead to wanting more. If you go into the relationship
with specific goals and a budget in mind, an MSP will work with you to find a solution. It’s even possible that the vendor will be
generous with offerings when you know your budget, as flexible pricing is increasingly common.
Do I want a hybrid or multi cloud?

Hybrid and multi cloud environments are growing in popularity as enterprises recognize the value of having multiple clouds. Each
hyperscale infrastructure or private cloud provides different value, and this value should be taken advantage of. Some MSPs are far
more proficient at dealing with hybrid or multi cloud environments. Even if deploying another cloud isn’t in your immediate future,
maybe you’ll want it down the line. It would be easier to work with an MSP that knows your company than switching to a new one
just for the deployment.
What do I need from a cloud platform?

So, you’ve chosen AWS and you’ve done so for a reason. What reason? AWS has potential to contribute great success to any
enterprise that uses it properly. It is particularly proficient at running automation. Companies in healthcare, financial services,
manufacturing, life sciences, and much more, rely on AWS for their cloud needs. Getting the most out of it requires an MSP, so what
do you need your platform for? MSPs can build platforms for you to use the AWS cloud easier, figuring out what specific strengths
you need can help whittle down the field of options.
5 Questions You Should Ask Your

Potential Managed Service Provider
What is your customer to Certified Professional ratio?

One of the most attractive benefits of having a managed service provider is being able to rely on a cloud Certified Professional.
Having a high ratio of professionals to clients increases the availability and personal touch you might be looking for. Some
companies try to work with a limited number of large enterprises, so they always have a professional available to help. This service
is supposed to be a partnership between MSP and enterprise, so ratio can be crucial depending on your needs.
What security offerings can you provide my business?

MSPs offer varying specifications for meeting security needs. For example, some enterprises will need to follow stringent
compliance regulations, certain MSPs are better for this than others. Find out what security features, services, compatibilities, and
add-ons the prospective vendor solution has. Keep in mind the compatibility with other security solutions you may already have.
Get into detail with your potential MSP about what security functions you need and what they can do regarding your concerns.
How can you help me with ____?

Managed service providers have a variety of backgrounds, strengths, and weaknesses. Every enterprise is going in with different
expectations. The spectrum of what an MSP can do for you is vast. Some companies might only need help automating part of
their development pipeline, while others need a full cloud transformation and long-term management solutions. Make sure you
understand your specific needs and bring that information to your MSP before you get started.
How easy would it be to switch from one MSP to another if it doesn’t work out?
Every MSP is built differently, so it’s certainly a possibility it won’t work out with your first choice. It’s much better to understand
what your options would be prior to dedicating yourself to a contact. Some MSPs offer flexible results-based pricing, but this isn’t
always the case. Ask your vendor how they would help you prepare for a potential move. Don’t get locked into a single provider,
make sure they understand this is a mutual partnership of trust.
How do we go about adding services?

You may go into an agreement with a single goal in mind but might end up wanting more down the line. For example, many
enterprises think they just need help with migration, but later realize they want to add automation to their workloads. Since the
initial agreement was only regarding the migration, understanding how adding services affects your partnership is crucial.
Solution Provider Profiles

7 ....................................................................................... 2nd Watch
8 ....................................................................................... 8K Miles
9 ....................................................................................... Accenture
10 ..................................................................................... AllCloud
11 ..................................................................................... Capgemini
12 ..................................................................................... Cloudnexa
13 ..................................................................................... Cloudreach
14 ..................................................................................... Cognizant
15 ..................................................................................... DXC Technology
16 ..................................................................................... Deloitte
17 ..................................................................................... HCL Technologies
18 ..................................................................................... Infosys
19 ..................................................................................... Logicworks
20 ..................................................................................... Onica
21 ..................................................................................... Rackspace
22 ..................................................................................... REAN Cloud
23 ..................................................................................... Reliam
24 ..................................................................................... Smartronix
25 ..................................................................................... Tata Consultancy Services
26 ..................................................................................... Wipro
2nd Watch is a cloud-native MSP with an emphasis on managed and professional services for
AWS. They see today’s era of computing as “post-hardware” and embrace this ideology in their
offerings. Specific solutions areas include mass migration, cloud-native agile applications,
mission critical applications, automation, and DevOps modernization. Client engagement
is a focus, as they work directly with IT teams to help them accomplish their goals. This is
complemented by weekly operational reviews for workload optimization. 2nd Watch avoids
unnecessary complexity and directly helps customers if a part of their service is difficult to
understand. The company is headquartered in Seattle, Washington.
Key Features
Tailored Solutions
2nd Watch’s offerings are enhanced due to their direct communication with
clients. Each potential client engagement begins with their cloud enablement
team, who works to understand business needs and the journey begins from
there.
Contact Info
Cloud Optimization 600 Stewart Street
The company manages over 200,000 AWS EC2 instances and brings definitive
answers for resource management. They use your extensive data to map Seattle, WA 98101
connections between data and workloads. This allows them to understand how United States
workloads are interacting with resources to help enterprises optimize workloads
and cloud costs. +1 (888) 317-7920
www.2ndwatch.com
Cloud Factory / Migration Factory
Cloud Factory is 2nd Watch’s mass migration program. This process involves
an assessment, where their Certified Professionals work to build the perfect
deployment strategy for migration. They treat mass migration as a “lift and
evolve” process, rather than “lift and shift.”
Bottom Line
2nd Watch works with clients to leverage AWS to achieve their goals. They have been an AWS audited MSP
since 2015 and have experience with a variety of companies in different sectors. Migration may be their biggest
strength, as they have been able to accomplish migrations scaling to thousands of nodes. Beyond migration, their
services are also solid and come with a close relationship with clients. As important as simplicity can be in an
increasingly complex cloud world, some users may find 2nd Watch’s post-migration offerings too simple based
on their future transformational aspirations.
8K Miles is an MSP with a background in security solutions like IAM. They launched their
cloud managed services in 2013 with a focus on medium to large enterprises. The company
has experience working with compliance demands and AWS recognizes healthcare and life
sciences as Validated Competencies. Enterprises can use 8K Miles to implement DevOps while
leveraging the power of big data analytics. Their cloud transformation services also include
consulting, migration, and engineering. Building a reliable, secure, and scalable cloud is their
primary intent.
Key Features
DevOps
Using a specific methodology, 8K Miles helps organizations implement DevOps
while limiting its disruptiveness. They offer help with all your DevOps and
SysOps needs.
Contact Info
Security Services
Cloud users can utilize 8K Miles’ advisory services, as well as various offerings 4309 Hacienda Drive, Suite 150
for the cloud. This includes IAM provisioning, migrating, and engineering. They
also offer 24/7 monitoring of AWS applications and infrastructure. Users can Pleasanton, CA 94588
take advantage of an always available service desk. United States
+1 (925) 270-4812
Big Data
www.8kmiles.com
Users can eliminate the guesswork with predictive analytics. Their certified
practitioners can help build custom and industry tools to accelerate analytics
in the public cloud. This includes big data analytics pipelines, data migration,
parallel load, and more.
Bottom Line
8K Miles has a modern feature-set with their emphasis on IAM, Big Data, and DevOps. The company emphasizes
cloud transformation and helps enterprises get there in a sustainable way, while also offering 24/7 assistance if
needed. Their consultants work closely with customers to help leverage cloud automation in a variety of ways,
at any stage. 8K Miles’ commitment to DevOps and working directly with clients eliminates the headaches of
implementing DevOps on your own. Although they offer thorough migration services, AWS does not recognize this
as a validated competency like most vendors in this guide.
Accenture offers a range of MSP options to help solve business challenges for clients through
industry knowledge and innovation; offering cloud services and cloud-based solutions involving
strategy, consulting, and operations. They provide help with security, scalability, migration,
and agility. Accenture defines support roles and uses automation to infuse intelligence into IT
delivery. Since their services are offered for AWS, Azure, and GCP, making the move to multi
cloud is made easier. They also help enterprises using IaaS, PaaS, and SaaS. Gartner recognizes
them as one of the three Leaders in this space. The company is headquartered in Dublin and
offers services globally.
Key Features
Process-Led Transformation
Accenture’s approach to managed services revolves around Process-Led
Transformation (PLT). This approach includes a hybrid delivery model, gradual
and phased mobilization, and robust governance mechanisms.
Contact Info
Accenture Strategy
Staying ahead of cloud trends is incredibly difficult for any enterprise to do 3 Grand Canal Plaza
internally. Accenture Strategy offers insights on how leaders can utilize artificial
intelligence, analytics, and more to keep advancing in the cloud world. Grand Canal Street Upper
Dublin, Ireland
Migration +1 (877) 889-9009
Provides a simple way to request and automate virtual-machine migration,
reducing the time to migrate legacy workloads from days to minutes. Accenture www.accenture.com
also decreases operating costs compared to running in traditional datacenters
with outsourced IT.
Bottom Line
Accenture delivers cloud services in many categories, industries, and regions. They work with banks, automotive,
energy, health, travel, and many more. With locations around the world, Accenture has experience with clients of
varying backgrounds. This diverse background illustrates Accenture’s dedication to the cloud and the expansive
availability of their services. Due to their global reach and abundant resources, smaller companies will have trouble
working with them. However, larger enterprises will benefit from their large pool of resources and availability.
AllCloud is the result of a merger between Emind and Blat Lapidot, both of which have
a background in cloud computing. The company works directly with clients to create
a comprehensive gameplan. They thoroughly assess your current systems, including
documentation of application deployments, behaviors, alerts or errors, and procedures. This
approach helps eliminate the barrier between enterprise and MSP. Their target customers are
typically startups, enterprises, and SaaS providers. The company is headquartered in Israel but
has offices across America and Europe. This allows them to efficiently help with multiregional
deployments for international companies.
Key Features
Multi-Region Competency
AllCloud provides global users with multi-region deployments. Thus, they have
experience building solutions for maintaining compliance under various laws.
Professional Services Contact Info

Along with their MSP services, AllCloud offers professional services to help
companies improve their cloud. This includes DevOps, automation, big data, 250 Park Avenue, 6th Floor
cloud security, cost management, and migration.
New York City, NY 10171
DevOps Implementation United States
AllCloud has experience supporting customers interested in implanting agile or +1 (646) 570-1121
DevOps practices. They have a team of DevOps engineers to help implement
cloud integrated tools, continuous integration/ deployment, as well as
www.allcloud.io
automated solutions.
Bottom Line
As DevOps popularity continues to increase, MSPs who help implement DevOps practices will be more valuable.
AllCloud’s focus on DevOps and agile makes them a great candidate for enterprises looking to modernize their
systems and practices. Although their services are primarily for AWS, they are expanding to GCP and are listed as
a Standard partner. Market analysts believe their close relationship with customers will prevent market expansion,
but their personalized touch is valuable and highly regarded by clients.
Capgemini recognizes that technology alone cannot create business value. The company works
directly with clients to help them find the ideal path to success. Their notable specialization is
helping with cloud migration and contributing to application transformation that comes with
cloud adoption. With this comes a clear focus on modernizing enterprises. The Paris-based
company offers private cloud options, making them an option for enterprises interested in
hybrid cloud. Since they have achieved partner status with all the hyperscale cloud providers,
they garner no bias.
Key Features
Transformational Projects
Capgemini has a deep focus on cloud migration and transformation. They do
this by providing detailed analysis of each application that must be migrated or
upgraded, and then work with clients to make it happen.
Contact Info
Cloud Strategy
Capgemini can help organizations develop a detailed cloud strategy to become 623 Fifth Avenue, 33rd Floor
cloud-first. This includes analyzing costs and benefits, as well as organizational
changes to maximize cloud output New York, NY 10022
United States
Hosted Multi-Tenant Private Cloud +1 (212) 314-8000
Private cloud options can be implemented in a short period of time. These
are entirely configured and deployed by Capgemini cloud experts. It follows a
www.capgemini.com
pay-as-you-go model and comes with technical support, backups, and service
performance monitoring.
Bottom Line
Capgemini is a global organization who has partner status with all the hyperscale cloud companies. They support
enterprises making the switch to the cloud, and those looking to manage their cloud. With a specific interest in
modernization, Capgemini helps integrate DevOps practices and methodologies. This includes CI/CD, containers,
microservices, and even some serverless functionality. Since the company is so interested in modernizing, it’s
easy for some customers to be overwhelmed or consider their approach excessive. Regardless, clients can reach
out to Capgemini 24/7 when they are seeking assistance.
Cloudnexa has been an AWS partner since 2008, and on their site, they state “Cloud by Birth.
AWS by choice.” Cloudnexa offers CMP as a service and managed services for AWS. They were
recently recognized for achieving 100 AWS certifications. Their customer base is large due to
their viability and willingness to work for smaller organizations. Thus, their success isn’t tied
to a few major clients. Solutions offerings are affordable and simple. Clients can choose from
a variety of add-ons and tools that Cloudnexa built for various areas of focus. The company
is based in Philadelphia, Pennsylvania and only offers services in the US and the Middle East.
Key Features
vNOC Platform
vNOC is a CMP SaaS offering for AWS primarily targeted towards SMBs. This
platform provides an easy to use cloud management interface. Its functionality
includes provisioning and managing resources, security, budgets, policies.
vNOC also integrates with third party tools from companies like Dynatrace.
Contact Info
Service Add-ons 150 Rouse Boulevard
Cloudnexa has partnerships with many reputable organizations for clients to
improve their cloud. This includes, Dynatrace, Trend Micro, and more. Philadelphia, PA 19112
United States
Compliance as a Service +1 (888) 633-5586
Meet compliance needs with simple and affordable tools. This service mitigates
risk by maintaining a state of compliance and securing data securely. Their
www.cloudnexa.com
monitoring tools provide insights into compliance and more.
Bottom Line
Cloudnexa provides simple ways to manage a cloud environment daily, and their portfolio and pricing models are
easy to understand. Premium service add-ons from notable solution providers enhance the customers’ ability
to make the most out of a Cloudnexa managed cloud. Cloudnexa has a large client base because of their open
door for smaller businesses looking for an MSP. Due to this, their employee to client ratio isn’t ideal for complex
workloads requiring an intimate connection. Since they are one of the few MSPs in this guide that focuses on
smaller companies, they do fit in a unique niche.
In 2009, Cloudreach was the first cloud native systems integrator to partner with AWS. They’ve
been trusted to execute large-scale deployments and they typically target medium sized
businesses and enterprises. Customers can use Cloudreach to help with innovation projects,
such as adding automation capabilities, and smaller scale projects like reducing cloud costs.
Aside from AWS, Cloudreach has partner status with GCP and Azure. This flexibility has made
them successful at winning large-scale global multi-cloud deals. Thus, they were one of just 3
Leaders in Gartner’s MSP Magic Quadrant. The company is headquartered in London, England
and offers services in the US and Western Europe
Key Features
Cloudreach Spectre
Spectre is an open-source automation tool for AWS infrastructure orchestration.
It allows customers to provision, maintain, and manage AWS resources.
Connect Contact Info

Cloudreach Connect is a cloud-centric Integration Platform as a Service (iPaaS).
It brings connectivity between all system data, services, and infrastructure. Saffron House 6-10 Kirby Street
Connect brings older systems together with new technologies like AWS IoT, or
edge computing. London, England
United States
Migration and cost control +1 (212) 335-0700
Cloudreach helps customers migrate their existing applications to the cloud,
and they also provide guidance along the way. In 2017, the company bought
www.cloudreach.com
Cloudamize to enhance their migration and cloud cost control capabilities.
Bottom Line
Cloudreach is positioned to help companies of varying backgrounds and cloud proficiency. They have expanded
their MSP capabilities through recent acquisitions. Since they have experience with all hyperscale cloud platforms,
Cloudreach is well positioned to help enterprises move to multi-cloud. Cloudreach works with large organizations
that are looking to modernize their IT infrastructure. Their solutions offerings help enterprises automate and
optimize their cloud. The company teaches its clients how to operate and optimize their cloud. For some third-
party applications, Cloudreach requires the use of its Cloudreach Connect software.
Cognizant is a worldwide professional services company simplifies the cloud experience for
enterprises looking to migrate, modernize, or adopt DevOps. Their cloud services are broad and
include consulting, operations, migration, security, and ERP. The company’s cloud management
services help define the optimal cloud operations framework for continuous delivery across
a combination of private, public, or hybrid cloud models. The company can develop a wide
range of cloud applications for various compliance regulated industries. Since 2012, they have
offered services for all hyperscale cloud infrastructure providers.
Key Features
Application Services
One of Cognizant’s core strengths is its ability to work on applications for
enterprise clouds. They have experience creating complex business applications
in SAP and can build a variety of applications in hyperscale clouds.
Contact Info
Cloud360
What Cognizant calls a “hyperplatform,” Cloud360 is a management platform 500 Frank W. Burr Boulevard
that brings together private, public, and hybrid IT infrastructure components.
It allows users to monitor, analyze, and optimize cloud applications and Teaneck, NJ 07666
infrastructure. United States
+1 (201) 801-0233
Cloud Infrastructure Services
www.cognizant.com
Cognizant offers support with planning, building, and managing cloud
environments. This can be accomplished in a dedicated private cloud hosted
and managed by Cognizant, or in a public or private cloud that hosts virtual data
centers, multi-tenant enterprise services, and virtual data desktops.
Bottom Line
Cognizant positions itself as an MSP hoping to push enterprises to the modern cloud age. They do this through
their wide variety of services, this includes building complex applications. Cloud360 simplifies the usage of
the cloud, even for hybrid cloud users. Beyond this, though, they bring cloud management options that allow
companies to leverage the power of their clouds with continuous delivery and DevOps practices. The company
exclusively offers their cloud managed services in the United States.
DXC Technology was established from the merger between CSC and the Enterprise Services
business of Hewlett Packard Enterprise. Serving clients in over 70 countries, DXC has moved
over 10,000 applications to cloud environments. Thus, their migration services are particularly
well-known. The DXC Agility Platform is a core technology component for many cloud offerings.
They offer hybrid cloud solutions, and have options for managed services in AWS, Azure, and
VMware. The Virginia-based vendor has an extensive partner network, including companies
like HP, Lenovo, Micro Focus, Oracle, and more. This partner network allows enterprises to
personalize the tools for their cloud under DXC.
Key Features
Security
DXC offers end-to-end security solutions centered around automation. They
have over 4,000 security professionals and around-the-clock management and
monitoring.
Contact Info
Platform as a Service for SAP on AWS
Their SAP offering comes in the form of a full stack Platform as a Service for 1775 Tysons Boulevard
SAP on AWS. This provides integration of SAP landscapes and fast migration to
AWS while avoiding downtime. It is highly scalable and flexible. Tysons, VA 22102
United States
DXC Agility Platform +1 (703) 876-1000
This is DXC’s consolidated cloud management solution with the goal of
simplifying. The Agility Platform automates the deployment, management, www.dxc.technology
and governance of cloud applications, development platforms, and other cloud
services across cloud environments. It also provides DevOps support with
automated releases.
Bottom Line
DXC Technology has a diverse set of tools with specific proficiency in SAP and migration. It is a great option
for setting up large enterprises with an effective cloud platform under AWS or Azure. DXC thrives in helping
organizations migrate and set up their cloud for the future. Since DXC has global presence, international companies
will feel comfortable with their options. However, their focus on international enterprises may limit their interest
from companies outside of this space.
Deloitte is a professional services company with a diverse range of solutions offered around the
world. Outside of providing managed services, Deloitte does auditing, consulting, tax services,
and more. As an MSP, Deloitte works to transform enterprise clouds. The company helps clients
that need full support designing, building, and running their cloud. They offer hands on support
as well as re-engineering existing IT processes to add automation of traditional managed
services. Deloitte also offers SaaS products that emphasize their core expertise elsewhere,
such as payroll management, global tax services, and supply chain planning. These SaaS tools
utilize analytics and industry insights.
Key Features
Cloud Strategy
Deloitte works with clients directly to see where the cloud can improve business
processes. They do workload analysis, risk assessment, cyber security
evaluation, employee skill assessment, and then provide a road map to prepare
the people processes and technology to adopt a successful cloud.
Contact Info
Cloud Native 30 Rockefeller Plaza, 41st Floor
The company provides full life cycle application development leveraging
modern, scalable, and highly available architecture patterns for your cloud. They New York, NY 10112
build a cloud native architecture to define common platforms and services for United States
cloud native services.
+1 (212) 492 4000
Flexible contracting www2.deloitte.com
The pricing model for Deloitte’s cloud managed services is entirely value based.
Clients only pay based on outcomes. This strategy increases reliability, as
Deloitte is required to implement success.
Bottom Line
With such a variety of backgrounds, Deloitte manages the client environment with understanding of business
context. They have experience providing legacy, hybrid, and cloud managed services. They help you plan and
execute your entire cloud strategy, implementation, and migration. Deloitte emphasizes cloud transformation
and helping enterprises build the cloud they need for today, and the future. The company stands out due to its
consulting services, but their managed services are relatively new, only becoming an AWS audited MSP in 2017.
We believe their vast cloud and IT experience positions them to maintain long-term success.
HCL Technologies is an IT services company with global reach. The company can work with
enterprises that have a variety of goals. Their services are broad, ranging from migration to
building cloud-native applications and more. HCL Technologies’ approach to cloud revolves
around their Mode 1-2-3 Strategy. Each mode consists of various processes for different levels
of cloud computing. The strategy’s objective is to build and maintain stable growth in the
client’s market. They work to build tools that are “future proof” and distinguish clients from the
competition. The India-based vendor provides full life cycle support for large enterprise clouds.
Key Features
Mode 1 Strategy
Mode 1 delivers services focused on enterprise agility by leveraging the power
of their automation tools. This includes core services such as applications,
operations, infrastructure, and engineering. Their AI-driven operations tool,
DRYiCE employs cognitive technologies that reshape operations with little to no
human intervention. Contact Info
Plot No 3A, Sector 126
Mode 2 Strategy
Mode 2 is about immediate growth. HCL works with clients to understand Noida – 201303. UP (India)
example where they want to go and what strategic investments can take place. +1 (905) 603-4381
Specific offerings for this mode include IoT, cyber security, cloud native, and
digital & analytics services. www.hcltech.com
Mode 3 Strategy
The final stage aims to align enterprises with emerging trends. Mode 3 works
to connect existing strengths with future market expectations. They do this
by entering IP-based partnerships with companies providing useful service
offerings. HCL also works to invest in their own IP creation.
Bottom Line
HCL Technologies has a variety of offerings to help in almost any scenario. They work with clients on migration,
cloud native project, hybrid or multicloud projects, and more. Mode 1-2-3 creates a roadmap for clients, so
they’ll have plenty of time to prepare during a cloud migration. HCL also employs automation tools for migration,
operations, and workload assessment. Their global reach and multi cloud proficiencies make their services
suitable for larger enterprises only.
Infosys is a multinational IT services company with experience working in a multitude of

industries. They provide individualized applications, services, infrastructure, and more. The
company began offering AWS managed services in 2012 and their Validated Competencies
are migration and financial services. Infosys works as a partner to help enterprises create an
integrated and unified view of the enterprise cloud ecosystem. They advise clients on their
transformation journey across every layer of the cloud. The company provides support for
migrating and even modernizing legacy applications. Infosys also offers standardized tools,
automation, and other processes for AWS.
Key Features
Cloud Ecosystem
The Enterprise Cloud Ecosystem is Infosys’ primary suite of managed services.
It is divided into three stages – advise, build, and co-evolve. Infosys also delivers
end-to-end enterprise services that include monitoring, provisioning, backups,
security, and more.
Contact Info
Cloud Advisory Services Electronics City, Hosur Road
These services adopt a comprehensive approach of understanding business
and IT goals. They use defined key performance indicators to build the best Bengaluru 560 100
strategy with enterprises and offer guidance as you move to the next step in +1 (646) 254-3198
cloud transformation.
www.infosys.com
Migration
Infosys’ migration services help migrate critical workloads to the cloud by
building an ecosystem leveraging the power of the public cloud. They utilize
migration solutions to ensure reliable, faster, and lower costs.
Bottom Line
Infosys has a variety of services and assistance for enterprises looking to utilize the cloud. Their services are very
practical and efficient for almost any team. They have grown quickly over the past year and are making a name
for themselves in the MSP space. DevOps is on the forefront of their solutions, as they continue to work on adding
new services such as machine learning and artificial intelligence. Infosys has an abundance of certified AWS and
Azure professionals, but they don’t lack the same support for GCP. The company is well-rounded and help with any
step in an enterprise cloud journey.
Logicworks was founded in 1993 and has a history of managed hosting predating the cloud. The
company helps enterprises integrate DevOps with containers, continuous delivery, automation
and more. A notable strength is their ability to help with complex security requirements.
Specifically, they provide infrastructure services for industries that have security and compliance
requirements. Logicworks helps clients in any step of their cloud journey - including migration,
build, deployment, and ongoing management. The New York City based Vendor also provides
services for private and hybrid clouds.
Key Features
Cloud Patrol
This cloud security offering includes services for assessment, management,
and compliance. It also includes a security gap analysis to ensure governance
objectives. Cloud Patrol comes with a 24/7/365 NOC.
Contact Info
DevOps Automation
Logicworks provides self-healing, modular cloud infrastructure to enhance 155 Avenue of the Americas
DevOps. They make integrating container services, such as Kubernetes or
Docker, easier. Plus, they help with automated security options, as well as New York, NY 10013
continuous delivery. United States
+1 (212) 625-5300
Focus on Compliance
www.logicworks.com
Logicworks’ healthcare offerings include a fully-managed, HIPAA compliance
ready AWS cloud. This also extends to private and hybrid cloud offerings. For
financial institutions, Logicworks offers migration services with compliance, like
PCI-DSS, in mind.
Bottom Line
Logicworks provides a strategic approach to migrating and staying in the cloud. They set organizations up with
the infrastructure they need to maintain compliance and work at an agile DevOps speed. Although AWS is their
most popular service, they do have options for Azure and hold Gold competency, which improves their hybrid and
multi cloud capabilities. The company boasts a high ratio of certified engineers to clients, providing a personal
touch many enterprises need. They operate exclusively in the United States but have great growth potential with
recent large investments.
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Key Features
Cloud OpsPilot
Onica provides an operational suite of built in third-party tools that help with
operations. OpsPilot also comes with a 24/7 customer support team, cloud
training, and more.
Contact Info
Cloud Optimizer
Managing cloud expenses and usage can be difficult without the right MSP. Cloud 1618 Stanford Street
Optimizer provides real time insights and reports. It also comes with a financial
support team to help users lower costs. Onica has dedicated experience to AWS Santa Monica, CA 90404
and can build a variety of tools for optimization. United States
+1(800) 839-2677
Disaster Recovery as a Service (DRaas)
www.onica.com
Onica can help clients create personalized DRaaS for their AWS cloud. One of
the benefits to AWS is the potential for DRaaS. Onica’s expertise under AWS
shines through here.
Bottom Line
Recent acquisitions have positioned Onica as a company invested in the future of cloud computing. They continue
to work on serverless computing and machine learning, two key aspects of cloud technologies moving forward.
As an expert in AWS, any enterprise looking to solely use AWS will be pleased. However, this dedication could also
be a hinderance for companies considering a multi-cloud approach. They have been working on supporting Azure,
but there is no timetable on when this could happen.
Rackspace is a veteran name in the enterprise technology space, founded back in 1999. Their
MSP offerings have only been available since 2015. Despite being relatively new to the MSP
space, Rackspace has found themselves listed as a one of three leaders in the latest Gartner
Magic Quadrant for Public Cloud Infrastructure Managed Service Providers. Rackspace offers
public, private, hybrid, and multi cloud management. The San Antonio based vendor has premier
status amongst the three hyperscale cloud infrastructure providers, and other clouds such as
Alibaba, VWware. Rackspace recently acquired Datapipe, a fellow MSP that was a Leader in the
2017 Gartner Magic Quadrant.
Key Features
Scaling Potential
Rackspace offers managed services for public, private hybrid and multi-cloud,
making it easier for enterprises to expand their cloud infrastructure. Going multi
or hybrid cloud is a much simpler process with a familiar MSP to work with.
Contact Info
Personalized Approach
AWS, Azure, and GCP all have inherent strengths and weaknesses, and some can 1 Fanatical Place
be particularly beneficial for certain areas of enterprise technology. Rackspace
understands this and has unique offerings for each. This also eliminates bias San Antonio, TX 78218
for an individual cloud. United States
+1(800) 961-4454
Fanatical Support
Rackspace’s Fanatical Support is an obsessive customer service program that
www.rackspace.com/en-us
provides deep technical support. This has been something they take pride in
since 1999 and they consider it a core component to their business.
Bottom Line
Rackspace provides unique offerings for each of the hyperscale cloud platforms. Their services leverage the power
of each individually, instead of copying and pasting solutions. Their managed cloud provides testing, deploying,
and maintaining development. The infrastructure itself is reliable and flexible, while being easy to implement.
Rackspace’s support teams are very well received by enterprise clients. It’s unclear what exactly will happen from
their acquisition of Datapipe, but it has immense potential.
REAN Cloud is an MSP founded in 2013 and started offering services for AWS in 2014. The
company is particularly capable at managing clouds for regulated industries like education,
financial services, and the public sector. This proficiency comes from their ability to automate
deployment and management of workloads. Their DevOps Accelerator platform reviews your
environment, migrates and deploys apps securely, and provides compliance support. This
platform integrates with many industry tools and clients can also integrate their own assets.
Their DevOps implementation is effective and recognized by AWS as a Validated Competency.
Key Features
Dedication to AWS
REAN Cloud has close ties to AWS, only offering services for this platform.
Their AWS Validated Competencies include DevOps, life sciences, migration,
government, financial services, education, storage, security, and Microsoft
workloads.
Contact Info
Experience with Regulation 2201 Cooperative Way #302
With a background in financial services, healthcare, life science, education, and
the public sector, implementing complex, scalable, and compliant architecture Herndon, VA 20171
is made easy. They’ve worked with companies looking to develop hybrid United States
infrastructure and migrate existing data while staying within compliance
regulations. +1 (844) 377-7326
www.reancloud.com
DevOps Approach
REAN Cloud combines DevOps with CloudOps and SecOps. This creates a
secure and efficient end-to-end delivery pipeline backed with AWS. They also
offer a DevOps Accelerator platform to integrate automation, migrate and
deploy apps, all while maintaining compliance.
Bottom Line
REAN Cloud’s automated compliance and tool options help organizations in highly regulated industries like
education, finance, and government. They’ve also been working to expand their big data options with the 2017
acquisition of 47Lining. This addition will help the company optimize cloud performance with analytics. Enterprises
won’t be overwhelmed with an entire kit of new tools, as REAN helps IT teams integrate their own assets. REAN
Cloud may be a lesser known option, but their dedication to DevOps and AWS is helping them grow.
Reliam was founded in 2001 and is headquartered in Los Angeles. Reliam’s name is derived
from “RELiable Internet Application Management.” They were recently put under a larger
umbrella consisting of Reliam, Stratalux, and G2 Tech Group. This makes them a diverse
company with many different perspectives and services for the AWS cloud. Both Stratalux and
Reliam are AWS certified MSPs with specific strengths in Amazon CloudFront. Reliam provides
managed services in cloud architecture, automation, optimization and management of AWS
environments. Their 24/7 managed services can assist in deploying code with automation,
bolster security, and more.
Key Features
Managed AWS Cloud
Reliam follows the AWS best practice approach to infrastructure and security.
Assuring users that their workloads, applications and websites adhere to strict
standards, configurations, and controls.
Contact Info
Hybrid solutions
The company works to help clients that aren’t entirely ready to do a complete 135 Sheldon Street
cloud migration or need to better manage risk. They allow companies to leverage
cloud-based auto-scaling and disaster recovery in a hybrid environment. El Segundo, CA 90245
United States
Security +1 (877) 846-4426
Using DevOps tools and best practices, Reliam enables full automation of
deployments. This secures accounts, roles, and permissions before the workload
www.reliam.com
goes live. They help customers pass compliance audits while managing security
posture across their environment.
Bottom Line
Reliam helps enterprises manage their cloud infrastructure with security best practices and cost optimization.
Their hybrid options simplify migration, as you don’t have to immediately dedicate to a full move to the cloud. The
company’s automation tools make them a solid partner for implementing DevOps and maintaining compliance.
It’s not entirely clear what will come from the recent acquisitions of Stratalux and G2 Tech Group by Reliam’s
parent company, but it certainly ensures that Reliam is working hard to become a major player in the marketplace.
Smartronix is an IT and engineering solutions provider that offers end-to-end managed services.
The company has close relationships with defense organizations in the US, so compliance
and security are noteworthy strengths. These are often done through custom automation
tools and incident response. The Maryland-based company can help organizations with their
DevOps needs as well. Their automation offerings allow teams optimize time and resources.
Smartronix’s managed services are offered with a focus on DevOps or in a more traditional
manner.
Key Features
Cloud Assured Managed Services (CAMS)
The first step to Smartronix CAMS is their cores services. These services
include efficiency related solutions like monitoring, SLA management, incident
response, log aggregation, and more.
Contact Info
Security Services
Security is one of Smartronix’s biggest strengths. Their team performs root 44150 Smartronix Way
cause, forensics, and broad-spectrum analytics. They provide end-to-end
security services including incident response, enhanced log aggregation and Hollywood, MD 20636
analysis, and security and regulatory compliance advisory. United States
+1 (301) 373-6000
Add-on Services
Some organizations won’t be able to get by just using the core CAMS options.
www.smartronix.com
Luckily, Smartronix can provide advanced architectural recommendations,
database management, web application, CDN management, and more.
Bottom Line
Smartronix has been delivering AWS managed services for a very long time, long before the cloud boom that we’re
in today. They have also offered Azure services since 2012, providing capabilities for multi cloud deployments.
Smartronix’s background in working with the US government and US military makes them a hardened security-
driven MSP. Their security features provide automated tools and log analysis. This emphasis on automation has
also made them a proficient DevOps managed service provider. Their primary business comes from a US federal
government contract, but they are actively expanding into other spaces.
Tata Consultancy Services is a global IT vendor with a background in consulting and managed
services. The company was founded in 1968 and has global presence in many IT areas. They
have a variety of technology offerings that users can use to supplement their managed cloud.
With reach in diverse global markets, and a focus on midsize to large enterprises, TCS has
experience working with enterprises of varying industries and backgrounds including banking,
media, insurance, energy, and more. Their services come with a lot of depth and customization.
TCS helps clients build and managed applications. The company is the largest tech company
based in India.
Key Features
Cloud Applications, Microservices, API Services
These services help enterprises design, implement, and sustain hybrid cloud
computing. This is done through advising, implementation, and 24/7 IT support
and maintenance. Enterprises will be able to improve their systems and build
custom cloud-native apps faster.
Contact Info
Batch and Workload Automation TCS House, Raveline Street
This suite helps enterprises manage workloads across multiple platforms and
automate scheduling. This tool is useful for hybrid or multi cloud enterprises. Mahalaxmi, Mumbai 400 001
+1 (617) 378-3500
Cybersecurity www.tcs.com
In addition to their managed service options, TCS offers managed cybersecurity
to clients. They implement, maintain, monitor, and enhance security posture.
Bottom Line
Tata Consultancy Services is a commonly known brand with sales presence around the world. It offers a variety
of services and solutions for enterprises working in the cloud. Although they’re relatively new to the managed
service space (audited AWS since 2016), their offerings are bold and it’s clear they want to perfect their MSP
options. TCS works as a partner in helping build effective solutions and tools for enterprises. From there, they help
manage these tools and your cloud platform. The company’s move to managed services was relatively recent, so
it’s unclear how their services will develop.
Wipro Limited is a global IT services company with a focus on emerging technologies. They
work on providing solutions in areas like hyper-automation, robotics, cognitive computing, and
more. The company has a lot of experience creating applications for enterprises on any of the
hyperscale cloud providers. Since they’re familiar with each cloud, they’re competent at helping
with multi-cloud deployments and migration. Wipro has significant experience in various forms
of IT, such as analytics, consulting, product engineering, and more. This makes them very
flexible, and able to take care of enterprise needs from a variety of perspectives.
Key Features
ServiceNXT
This is Wipro’s integrated managed services framework that works to optimize
applications, infrastructure, and security. It focuses on automation and
standardization. This tool can be deployed on-premises or as a Service. It also
comes with options for application management services.
Contact Info
SIAM (systems integration and management) Doddakannelli, Sarjapur Road
Wipro’s SIAM for ServiceNXT enables end-to-end integration in multi-sourced
environments through processes, tools, and roles. It defines and manages Bengaluru – 560 035, India
integration and interfaces. It also facilitates accountability on SLAs and KPIs. +1 (866) 449-8255
www.wipro.com
Cloud operations
ServiceNXT includes cloud operations to provide a platform for provisioning,
configuring, securing, monitoring, and managing your applications and
infrastructures. It can work across data centers, virtualized environments, both
on and off premise private clouds, public clouds, or hybrid clouds.
Bottom Line
Wipro’s extensive background in providing a variety of IT services across the globe makes them a versatile MSP.
The company has an abundance of certified engineers, especially for AWS, to help enterprises accomplish their
goals. ServiceNXT provides enterprises with a simple to use platform for managing and optimizing their IT
operations. It also provides companies with hybrid cloud options, making migration easier. Considering Wipro’s
diverse feature-set as an IT company, their managed service offerings aren’t at the forefront of their business
model, but they are consistently growing and improving them.
ABOUT
SOLUTIONS REVIEW
Solutions Review is a collection of technology news sites that
aggregates, curates, and creates the best content within leading
technology categories. Solutions Review’s mission is to connect
buyers of enterprise technology with the best solution sellers.
Over the past four years, Solutions Review has launched ten
technology buyer’s guide sites in categories ranging from
cybersecurity to wireless 802.11, as well as mobility management,
business intelligence and data analytics, data integration, and
cloud platforms.
Information for this report was gathered via a meta-analysis of available

online materials and reports, conversations with vendor representatives, and
examinations of product demonstrations and free trials. Solutions Review
does not endorse any vendor, product or service depicted in this publication
and does not advise technology users to base their vendor selection entirely on
this research. Solutions Review disclaims all warranties, expressed or implied,
regarding this research, including any warranties of merchantability or fitness
for a particular purpose.

AWS Managed Service Provider Buyer's Guide

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AWS Managed Service Provider Buyer's Guide

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2018

Tyler Stearns, Editor

5 Questions You Should Ask When

What are the specific business needs I’m looking to address?

How does my budget coincide with my cloud goals?

Do I want a hybrid or multi cloud?

What do I need from a cloud platform?

5 Questions You Should Ask Your

What is your customer to Certified Professional ratio?

What security offerings can you provide my business?

How can you help me with ____?

How do we go about adding services?

Solution Provider Profiles

15 ..................................................................................... DXC Technology

17 ..................................................................................... HCL Technologies

22 ..................................................................................... REAN Cloud

25 ..................................................................................... Tata Consultancy Services

Professional Services Contact Info

Connect Contact Info

Infosys is a multinational IT services company with experience working in a multitude of

Information for this report was gathered via a meta-analysis of available

You might also like

AWS Managed Service Provider Buyer&#39;s Guide

Uploaded by

Document Information

Copyright

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

AWS Managed Service Provider Buyer&#39;s Guide

Uploaded by

Copyright:

2018

Tyler Stearns, Editor

5 Questions You Should Ask When

What are the specific business needs I’m looking to address?

How does my budget coincide with my cloud goals?

Do I want a hybrid or multi cloud?

What do I need from a cloud platform?

5 Questions You Should Ask Your

What is your customer to Certified Professional ratio?

What security offerings can you provide my business?

How can you help me with ____?

How do we go about adding services?

Solution Provider Profiles

15 ..................................................................................... DXC Technology

17 ..................................................................................... HCL Technologies

22 ..................................................................................... REAN Cloud

25 ..................................................................................... Tata Consultancy Services

Professional Services Contact Info

Connect Contact Info

Infosys is a multinational IT services company with experience working in a multitude of

Information for this report was gathered via a meta-analysis of available

You might also like

AWS Managed Service Provider Buyer's Guide

AWS Managed Service Provider Buyer's Guide