SARAH FRANCIS

PROFI LE
Marketing and sales professional and student with a strong background in organization,
performance, efficiency, leadership, innovation and teamwork.

EXPER IENCE
M A R K E T I NG CO OR DI N ATO R, B RO OK DA L E SE N I O R LI VI N G
S AN J O SE , CA — 2017-2018
• Coordinated all external marketing, public relations and community outreach pro-
grams.

• Utilized software systems to identify and contact leads for marketing?, as well as de-
velop a growing base of referral sources to achieve residential community occupancy
goals.

• Represented the community to referral sources and prospective residents, and explain
the benefits of residing at our residential community.

• Maintained working knowledge of local market trends and competitors to assist in de-
velopment of sales and marketing strategies and action plans.

• Responded promptly to telephone calls, emails, or in-person inquiries from all referral
sources, prospective residents and families.

• Partnered with management to develop and execute marketing plans and achieve res-
idential community occupancy goals.

• Secondary role as Move-in Coordinator by assisting all new residents every step of the
move in process

P RE M IU M S ERV IC E ACCO U N T R EPR ESE NTAT I VE , KAWAH ARA N U RSE RI E S, I N C.

M O R GAN H I L L, CA — 2015-2017
• Daily communication with extensive customer database.

• First point of contact with all customers and inquiries.

• Maintained work flow relationship between internal departments to execute customer

orders.

SAN JOSE, CA 95118 408-666-3363 sarah.francis92@gmail.com

 SARAH FRANCIS

• Improved department efficiency by working with I.T. department on digitalizing old

processes.

• Promoted bedding plant sales in a wholesale environment to retail nurseries and land-
scapers.

• Created and analyzed ad hoc customer sales reports.

• Overlooked list of pre-committed items for the growing team.

M A NAG ER , PE TRO GLYP H CE RAMI C LO UN GE

LO S GATO S, CA — 2013-2015
• Managed day-to-day operations and provided expertise in customer service.

• Recruited and hired new staff and managed daily schedule.

• Scheduled and organized large corporate and private events

• Ceramic specialist and kiln work expert and back of house ceramics buyer.

• Aesthetically designed store front and product shelving; In-house artist available for
commissioned work

CO N CI E RGE , D I MO DA SA LO N
W I LLO W GL EN , CA — 2013-2013
• Greeted each client upon arrival and departure.

• Assisted stylist by accepting payment and managing client appointment times.

• Scheduled appointments using POS and web-based calendar programs.

• Managed over eight stylist schedules by maximizing booking times and breaks.

• Assisted owner with various tasks and projects as needed.

• Closed and opened salon, maintained a clean, well-stocked work and break area for
stylists.

SAN JOSE, CA 95118 408-666-3363 sarah.francis92@gmail.com

 SARAH FRANCIS

F LO OR STA FF, PET ROG LYPH CER AM I C LO U NG E

W I LLO W GL EN , CA — 2011-2013
• Customer service professional and lead staff member.

• Provided extensive knowledge in ceramic painting techniques. Experienced in indi-

vidualized instruction of painting.

• Improved efficiency of studio and daily procedures.

• In-house artist available for commissioned work.

P E R S ON A L AS SI STAN T, PAI SL E Y PO WE L L DE SI GN S
W I LLO W GL EN , CA — 2008-2011
• Assisted interior designer with daily tasks and operations.

• Established knowledge of interior design business.

• Completed tasks in a timely manner.

• Interacted with clients daily to create a more personal business connection.

• Utilized creative background to select unique pieces according to client’s preferences.

• Picked-up and delivered furniture, artwork, household items, etc.

SAN JOSE, CA 95118 408-666-3363 sarah.francis92@gmail.com

 SARAH FRANCIS

EDUCATI ON
S AN J OS E STATE U N I VE RSI TY, SA N JO SE, CA
B . S . B U S I NE SS A DM IN I ST RAT I O N , MA RK E T I NG
PRE SE N T

W E ST VA L LE Y CO L L EGE , SARATO GA , CA
A. A. B USI N E SS AD MI N IST RAT I ON
2018

B R A NH A M H I GH SCH OO L , SA N JO SE, CA
H I GH SCH O O L D I PLO MA
2010

AFFILIATIONS

SAN JOSE STATE UNIVERSITY CYCLI NG CLUB 2018

MLC AL L-STA R ROLLER DERBY TEAM - 20 14 -2 017

SILICON VALLE Y ROLLER G IRLS - 2012-2017

SAN JOSE, CA 95118 408-666-3363 sarah.francis92@gmail.com