TABLE OF CONTENTS

Certificate i
Preface ii
Acknowledgement iii
CHAPTER NO. CHAPTER TITLE PAGE NO.

1 Introduction 1-20

2 Review of Literature 21-23

3 Need, Scope & Objectives of the Study 24-25

4 Research Methodology 26-28

5 Data Analysis 29-40

6 Findings of the Study 41-42

7 Conclusion and Recommendations 43-45

References 46-47

Annexure 48-51

A. Questionnaire

iv
 LIST OF TABLES

TABLE NO. TABLE TITLE PAGE NO.

5.1 Demographic Profile of Respondents 30

5.2 Awareness of Food Ordering Portals 31

5.3 Food Ordering Portal Names 32

5.4 Usage of the services of Zomato 33

5.5 Frequency of Using Services of Zomato 34

5.6 Usage of Electronic Channel 35

5.7 Satisfaction with the quality of food ordered 36

through Zomato
5.8 Satisfaction with the quantity of food ordered 37
through Zomato
5.9 Satisfaction with the delivery time services of 38
Zomato
5.10 Satisfaction with the packaging of food ordered 39
from Zomato
5.11 Satisfaction with the price of food ordered from 40
Zomato

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 LIST OF FIGURES

FIGURE NO. FIGURE TITLE PAGE NO.

5.1 Awareness of Food Ordering Portals 31

5.2 Food Ordering Portal Names 32

5.3 Usage of the services of Zomato 33

5.4 Frequency of Using Services of Zomato 34

5.5 Usage of Electronic Channel 35

5.6 Satisfaction with the quality of food ordered 36

through Zomato
5.7 Satisfaction with the quantity of food ordered 37
through Zomato
5.8 Satisfaction with the delivery time services of 38
Zomato
5.9 Satisfaction with the packaging of food ordered 39
from Zomato
5.10 Satisfaction with the price of food ordered from 40
Zomato

vi