Ticket Caller User Manual

Ticket Caller User Manual

1. Features

Appearance streamlined design, novel, stylish and compact;

LCD 60 degree angle design, you can clearly see the contents by sitting on the chair;

DC 5V power supply design, you can use the power adapter, can also be inserted directly

into the USB port to take power;

Built-in antenna, using generic 433MHz frequency, there are high-power version and

regular edition two versions, and reliable use of radius is 500 meters. (JH204 only);

Support setting wireless channel, maximum support 16 channels to meet the needs of

multiple systems in the same place;

10-digit LCD display, can display ticket number 6-digit and waiting number 3-digit;

Real-time refresh the waiting number, you can see the number of currently queued in real

time;

Multi-state instructions, you can easily know the current state in caller display;

Provide evaluator line interface, support for setting evaluator sounds kind;

Support dynamic settings counter service, you can set the priority for service;

Fully functional operation, support special calling, automatic call, counter transfer, ticket

delay, evaluation and so on;

Support input all letters and numbers, you can call any form of special ticket number;

Support a variety of simple and complex call mode, you can just press the call button to

call, you also can press the call, confirmed, finished to normal call;

Supports power saving mode, when the server shuts down automatically enter sleep mode

after 10 minutes;

Provide comprehensive secondary development interface kits, sample programs, customers

easily integrate;
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2. Schematic Diagram

LCD Area

① ERROR: Show when connect to the server failed.

② LOGGED: Displayed after a successful login to the server.

③ CALL: After call next successful, show before the ticket handle finished.

④ PAUSE: Show after press the paused button.

⑤ SET: Show after long press the set button.

⑥ Ticket: Current ticket number has been successfully call.

⑦ Waiting Number: The current counter queued number of people.

Keypad Area
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
ON (OFF) / Set: Short press to make the caller is turned on or off, long press entered the
set state.


DELETE / CANCEL: Short press to delete a character in input state; Long press to cancel
the current operation being performed.


LGOIN: Use the job number and password to login to the server. Available in the case of
server requires, or do not respond.

LOGOUT: Cancel the login. Available in the case of successful login, or do not respond.


HELP: Speaker play a specified sound, available for help when the server function is
enabled.

SERVICE: Set the current counter can handle business.

S.CALL: Special call. Call the specified ticket number.


TRANSFER: Set the ticket that have been successfully call transferred to other counter.


FORCE END: If set up a process flow for this service in the server setting, when call ticket
successful, press this button to end all steps of the service, otherwise function same with the
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finish button.

NOT COME: Mark the current ticket number customer not come.


DELAY: Depending on the server settings, press this button will be pushed the ticket back
few people or few minutes.


CALL / AUTO CALL: Short press call a ticket number. When without a ticket, you can long
press the button to enter the auto-call status, when a customer take a ticket, the ticket will

automatically call by system.


PAUSE: Specific functions defined by the server, the default is the counter display show "
Service Unavailable", press the button again to cancel pause.


RE-CALL / F3: Short press calls the last ticket number, long press to the retention
function, specifically defined by the server.


CONFIRM (WELCOME) / F2: When in input mode, press confirm to complete; When in a call,
press to mark the staff come time, if installed evaluator, will make the evaluator to play

"Welcome " sound. Long press for the retention function, specifically defined by the server.


FINISH (EVALUATE) / F3: When in a call, press to mark the ticket number has been handled,
if set up a process flow for this service in the server setting, it mark the current step

has been handled complete. Long press for the retention function, specifically defined by

the server.

3. Use

1. Getting Started

Plug the power adapter into a power, short press "ON/OFF" button on the caller, wait until the initial

text: "---- 000", that means the caller is turned on successfully. If the “ERROR” indicator, indicating

that the connection to the queue server fails, please contact your system administrator.
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2. Parameters Setting

Enter Setting: Long press the "ON/OFF" button.

Discard Settings: Long press the "DELETE" key.

Set Page: Press "ON/OFF" button.

Save Settings: In the case has entered setting, long press "ON/OFF" button.

Set Error: Buzzer beep twice.

Parameters Input: Press the number keys to enter directly, in front can not lose or lose

0, press " DELETE " key to delete the last input.

Each setting effect as follows:

NUMBER: Set caller physical address, usually equal to counter number, can not repeat in the

same system, ranging from: 1 to 998.

CHANNEL: Set caller wireless channel, must be consistent with the queue server, ranging

from: 1 to 16.

VOICE: Set connected evaluator voice type, default 0 is Chinese female, depending on the

product model to be different, please contact your system administrator if necessary to set.

RESTORE: Whether restore to factory default, 0 is not restore, modified and saved will restore

the settings.

3. Operating Success And Failure

After the caller function implementation, LCD display will prompt "WAIT", said it is waiting for

response from the server, if the server processing is successful, caller will prompt "OK",

otherwise prompt "FAILED". If prompted "WRONG", said input error. If prompted "NEED

LOGIN", indicates that the server requires login, please click the "Login" button to login.

4. Characters Input

When you press the "LOGIN", "s.CALL", "TRANSFER", "SERVICE" and other keys, caller will into
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character input state (only buttons which key surface have number can be used), some

functions can enter letters or numbers, some functions only allowed to enter numbers, the

specific mode of operation is as follows:

Allowed To Enter Letters Or Numbers: Each click will cycle from the numbers and letters,

one second not input will timeout and complete input. For example, enter "A001", the

key sequence: "LOGIN" button press twice (input “A”) → "PAUSE" button press twice (input

“00”) → "LOGIN" button press once (input “1”).

Digital Input Only: Directly press the number key.

5. Login And Logout

Only when the server requires login case, press the "LOGIN" button to have the reaction, in the case

of not login, press any other function key will prompt "NEED LOGIN", if the server is not required to

log in, you can operate all function keys , as determined by the system administrator.

At the request login case, press the "LOGIN" button, caller prompt "STAFF ID" (enter job

number), then the caller into the input mode, you can enter any number or letter, the job

number to enter up to 10 characters, can not be be empty, when input is complete, press the

"CONFIRM" button, then the caller prompt "PASSWORD", enter the password and then press the

"CONFIRM" key, the password can be empty, if the login is successful it will prompt "OK" , and

"LOGGED" indicator lights, otherwise prompt “FAILED”.

When the login is successful, press the "LOGIN" button again will not respond, then "LOGOUT"

button becomes available, press the "LOGOUT" button to cancel the current login status.

Note: Press the "ON/OFF" key shutdown, will automatically logout the current logged status.

6. Call Flow

Caller supports the following three ways to call:

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1) Just press the "CALL" button:

In this way the report can not accurate statistics the length of time spent for handle the

service, because there is no press the "CONFIRM" button and the "FINISH" button, the

evaluator will not be any voice prompts. Each time you press the "CALL" button, the system

will automatically mark ticket number as a normal processing completed.

2) Press the "CALL" button → "FINISH" button:

With this way similar to the first way, just press the "FINISH" button will make the

evaluator play "Press the button to evaluate our service". will feedback the evaluation

result, you can generate evaluation statistical reports.

3) Press the "CALL" button → "CONFIRM" button → "FINISH" button:

This way is recommended by the manufacturer, it can be accurately get statistical data, the

evaluator will play "Welcome", " Press the button to evaluate our service " sound,

evaluation results can generate reports .

These three ways to handle service are normal operations, service process when an exception

occurs, you can not press the "FINISH" button, and press the "NOT COME", "DELAY", "FORCE

END" and other key, as determined by the staff themselves .

7. Special Call

Use the "S.CALL" button to call any ticket number that has been generated in the queue

system, the ticket number immediately forced to call over. Press the "S.CALL" button to enter

the ticket number and press the "CONFIRM" button to complete the operation, even if the ticket

number had called can also use this function to call again.

8. Ticket Transfer

Current ticket number can be transferred to another counter, the ticket will be the first one in new

counter waiting queue. When the "CALL" indicator is show, press the "TRANSFER" button and
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enter the new counter number and press the "CONFIRM" button to complete the operation.

9. Service Setting

Caller can dynamically set the current counter which service can handle, you can set the priority

of each service. Each service in the queue system has a unique digital ID, such as: "Personal

Service" No. 1, "VIP Service" No. 2 (For details, please contact your system administrator),

queue system can be set for each service priority, ranging from 0 to 15, total is 16, the default

is 0, the larger the number, the higher the priority.

Caller service setting using two digits to identify a service, the first number is a service number,

the second number is priority, service setting can enter up to 10 digits, that means can be most

set five service. For example: To set the current counter process for "Personal Service" and "VIP

Service", the two service priority are 0, then the service setting should enter "1020" and press

"CONFIRM" button, the counter can be called ticket number from "Personal Service" and "VIP

Service" two service, the tickets ordered by print time. If you want to set the "VIP Service"

priority, then you should enter "1021", just priority number large than " Personal Service ", input

priority large than 0 is OK (no more than 16), press the "CONFIRM" button to set, then the call

is a priority call for " VIP Service " ticket number.

4. Technical Parameters

Specifications Parameters
Model JH104 (wired) / JH204 (wireless)
Weight 145g, with power
Dimensions 133 x 85 x 27mm
Interface USB
Power DC 5V, can be USB powered
Display 10-digit LCD, ticket number: 6-digit; waiting number: 3-digit
Keys 16
Physical Address 1 to 998
Frequency 433MHz (JH204 only)
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Channel 1 to 16

5. Default Settings

Parameters Value
Physical Address 1
Channel 9
Evaluator Voice 0

6. Common Faults And Exclusion Method

Symptom Cause Treatment

Check whether correct boot the

queue system;

Checks whether the server

Failed to connect to server program has been running;

Check the queue system caller

wireless transceiver module light
Prompt “ERROR” is flashing;
Caller address number is Check each counter whether caller
repeated address is repeated exists
Trying to move call near the host, if
Caller does not receive a resolved then you need to adjust the
signal caller position, placed where have
signal
Prompt “WAIT”, timeout Connect to the server failed Please refer to the Prompt “ERROR”
prompt “FAILED” or no signal approach
Please contact the system
Job number or password is
Login failed administrator for the correct job
incorrect
number and password
There are no ticket number Is a normal phenomenon, when print a
Called show ”----“
to call new ticket you can call again
Unpowered Try to change the power jack
Press the "ON/OFF" Attempt to directly insert the computer
button did not respond Power damage USB cable, if it can work then means
power is broken
Caller dirty Try to wipe with a clean cloth
Key insensitive
Force is too light Firmly press the button
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