Vodafone

Shared Services
ONE Shared Services
delivering a competitive
advantage for Vodafone
Connect to Vodafone Network 17
countries in which
One of the world’s largest telecommunications companies with a we have fixed
operations
presence in Europe, Africa, the Middle East and Asia Pacific.

30
countries where we
offer Internet of
Things Services

The Group has significant

international presence with

56
Partner Markets

100
countries
connected by
our submarine
cables

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Vodafone
Fast Facts With over
Vodafone is evolving from a
pure mobile provider to a total 183m
communications provider and mobile customers
is now one of the largest
providers of fixed broadband India is the largest Vodafone
services in Europe. operation by customer numbers

462 m 13.4 m
mobile customers fixed broadband customers

in controlled and jointly controlled markets till 31 March 2016

02
Vodafone Shared Services
Transforming the way Vodafone delivers

Our Vision • Budapest

• Bucharest

Vodafone Shared Services empowers its people to create

value for Vodafone by providing expertise and insight to
drive business transformation, deliver high quality and
• Cairo
efficient operations, and enable Vodafone to operate with • Alexandria

speed, simplicity and trust

• Ahmedabad
• Bengaluru
• Pune

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On a continuous growth trajectory since inception
Vodafone Shared Services has matured, delivering value to our
One Vodafone 2016 partners and significantly contributing to customer experience.
Shared Services
to maximise
value
18,000+
2015 18,000+ Professionals in Shared Services

17,000+
Shared Services
Mgmt 2014
Committee Optimise 3500+ People trained on Six Sigma for continuous Process Improvement
established global
13,500 footprint;
2011 Romania

4,200 NPS Market leadership in consumer NPS

Leader
First shared 2009 India & Egypt begin to
service centre
deliver Customer
established in
Operations and
Budapest 600 Technology services
2007 opportunistically 30 Local markets served by Vodafone Shared Services
across Vodafone

50
2006
Approved a single
0 ERP to enable
standardization

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A continually expanding portfolio of capabilities

Finance Enterprise Networks

Firewall services
• Bid & Pricing
• Procure to Pay IP & VPN connectivity
• Marketing & Sales
• Reporting cycle NW bandwidth provisioning
• Contracting & Legal
• Cash management Operations support systems
• Design & Delivery
• Management accounting Assurance services
• Global Service Centres
• Technology Operations
Mobile Networks

SCM Customer Care Network Optimization

SON products and Integration
Capacity Management Services
• Sourcing Telecom Tooling and Automation
• Contract mgmt. • Live chat Antenna Portfolio Management
• Master Data • Voice VAS Products
• Purchasing operations • E-mail
• Supplier evaluation • Back office BI/Analytics
• Responsible SCM
Data Management
Reporting
Universe design
Predictive / descriptive analytics
HR IT

• International mobility
• Front/back office (Ask HR)
• Learning & Development
• HR Data & Reporting
• Application development
Fraud & Security
• Application operations
• Application testing
Fraud monitoring and analytics
• Application maintenance
AML support incl. watch list
• SAP services
screening
• Roaming services

05
We’re at our best when you’re at yours

06
At Vodafone, you will find just the right mix of opportunities, work
practices and an environment that brings out the best in you.

A diverse & inclusive work culture Award-winning training solutions

We’re proud to offer equal opportunities for all aspects of You will find best of the learning opportunities through online
employment and advancement regardless of race, learning programs as well as world leading academic
nationality, sex, age, marital status, sexual orientation, institutions, helping our people to be at their best and
disability, religious or political beliefs. continue to develop throughout their career.

The Vodafone Way Commitment to growth

As a company we commit to operate with Speed, As a company we are driven to grow and expect the same
Simplicity, and Trust. We’ve recognised over 1000 from our people. We have in place programs that help
Vodafone employees as Vodafone Way Heroes. people get back to work and realise their ambitions.

World of opportunities
Always doing what’s right
We provide exceptional opportunities to pursue global
We expect our people to adhere to the absolute safety rules
careers at any stage of your career. Depending on your
and our code of conduct at all times and we empower them
inclination, you could work towards being a functional
to speak up when they see something wrong.
expert or as a leader with wider perspective.

Career development
We’re proud to offer equal opportunities for all aspects of
employment and advancement regardless of race,
nationality, sex, age, marital status, sexual orientation,
disability, religious or political beliefs.

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Spotlight on Vodafone Shared Services in India
Vodafone Shared Services in India is a rapidly growing 11,000+ strong organisation with delivery centres in Ahmedabad, Bengaluru and
Pune. We are a multi-function Shared Service Centre that delivers 24*7 services across a wide spectrum of business lines to Vodafone’s
30 local markets and several group functions.

Our array of services include:

Technology Shared Services India IT
- Pune and Bangalore
Delivering world class IT support and services for
Vodafone’s operations around the world by
leveraging its comprehensive technology
landscape.
Technology Shared Services India
Networks - Pune and Bangalore
Offering Vodafone the advantage of multi-vendor,
multi-product, and multi-technology support from our
state of the art facility in Pune and Bangalore, where
we have consolidated IP, Transmission and Service
Monitoring under one common umbrella.
Finance Shared Services - Pune and
Ahmedabad
Delivering world-class efficiency and
effectiveness to Vodafone by running one of
the biggest implementations of SAP seen
anywhere in the world.

Enterprise Shared Services

- Pune and Bangalore
Providing expert services for products ranging from
fixed line, unified communication, managed security
and mobility to Vodafone Enterprise customers
across banking, financial, utilities and retail sectors.
HR Shared Services – Pune
Delivering high quality, timely and efficient
transaction processing services for the HR
community in Vodafone and manages four global
processes covering 23 local markets.

Customer Operations - Corporate Services - Pune, Ahmedabad

Pune and Ahmedabad
Handling customer interactions over multiple
channels for our international markets.
and Bangalore
Supporting VSSI through teams that cuts across a
spectrum of Legal, Human Resources, Finance &
Supply Chain, Business Management, Marketing &
Communications, Facilities & Administration,
Business Continuity, and Information Security.

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Industry leading HR practices
Vodafone isn’t just world’s leading telecommunications
company, we are also a home for the community of
1,00,000+ positively engaged employees. We
understand that when we unlock the power of Vodafone
brand and allow our people to be at their best, we give us
the best chance to become the best in the business.
In Vodafone Shared Services India, our HR strategy is
tightly linked to the delivery of business objectives
through productivity and efficiency gains, and
development of organization and talent capability. We
These awards affirm Vodafone Shared Services in India as an employer of choice and help us to
attract exciting talent that will continue to drive improvements in quality and value across the
Vodafone group.
Times Ascent - Dream Companies to work
for, January 2016
Diversity Impact Award
Organisation with Innovative HR Practices
Rank 11- Dream Companies to Work for
believe in providing our people with careers that enrich
them professionally as well as personally. We encourage
our people to strengthen their skills, express their
expertise, stretch their limits, and get rewarded fairly for
their achievements.
Tasked with building the community of people who
deliver these results is our HR team, who have been
recognized for the HR practices excellence and
leadership by the World HR Congress.
Asia Pacific HR Congress and HR Tech Awards,
2015
Organization with Innovative HR practices Award
In recognition of established career framework, Leadership
Development Programme with Indian Institute of Management –
Bangalore, employee engagement initiatives, recruitment
process outsourcing, health, safety and wellbeing initiatives,
employee assistance program.
Diversity Impact Award
In recognition of diversity oriented recruitment advertisements,
gender sensitisation workshops, women in leadership workshops,
women health programmes, access to Everywoman Network, etc
HR Leadership Awards
• HR Tech Leader Award for for Ajay Bakshi, Director-HR, Vodafone Shared Services India
• CHRO – Top 100 CHRO’s award in Asia for Ajay Bakshi, Director-HR, Vodafone Shared Services India
World HR Congress Awards, 2015
Best HR strategy in line with business in the Employer
Branding Awards category
Innovation in Recruitment in the Recruitment And
Staffing Best-In-Class Awards category
Accomplished Business Leader for Ajay Bakshi,
Director - HR, Vodafone Shared Services India
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We look forward to see you at Vodafone Shared Services India

We look
forward to see you at
Vodafone Shared Services 10
Vodafone Shared Services