Daffodil International University

Institutional Repository
Business Administration Project Report of BBA

2015-02-18

Internship report on evaluation of human

resource management policies and
practices of Doctor Tims
Pharmaceuticals Ltd.

Rafsan, Abdullah-Ar
Daffodil International University

http://hdl.handle.net/20.500.11948/1420
Downloaded from http://dspace.library.daffodilvarsity.edu.bd, Copyright Daffodil International University Library
 INTERNSHIP REPORT
On
Evaluation of Human Resource Management
Policies and Practices of Doctor Tims
Pharmaceuticals Ltd.

Date of Submission: 18 February 2015

 INTERNSHIP REPORT
On
Evaluation of Human Resource Management
Policies and Practices of Doctor Tims
Pharmaceuticals Ltd.

Prepared to
Sheikh Abdur Rahim
Assistant Professor and Head
Department of Real Estate and Department of Commerce
Faculty of Business & Economics
Daffodil International University

Prepared By
Abdullah-Ar-Rafsan
BBA 28th Batch
ID No. 111-11-1892
Faculty of Business and Economics
Daffodil International University

Date of Submission: 18 February 2015

 Letter of Transmittal
Date: 18 February 2015

Assistant Professor and Head

Department of Real Estate and Department of Commerce
Faculty of Business & Economics
Daffodil International University
102, Sukrabad, Mirpur Road, Dhaka- 1207

Subject: Submission of Internship Report on "Evaluation of Human Resource

Management Policies and Practices of Doctor Tims Pharmaceuticals Ltd.”

Dear Sir,
With due respect and humble submission I am submitting my internship report on
"Evaluation of Human Resource Management Policies and Practices of Doctor Tims
Pharmaceuticals Ltd.” as per our BBA program requirements. I have been placed in
Doctor Tims Pharmaceuticals Ltd. as a Human Resource Executive.
st
I worked over there in Human Resource department from 1 November 2014 to January
30, 2015.1 have prepared this report based on the data and information which I have
worked over. I have given special attention on HR & Admin Section of this institution but
gather experience from all departments as a intern employee.
It would be pleasure for me if this report can serve its purposes and I will be available to
explain any queries if you feel necessary.

Sincerely yours,
(Atiqur Rahman)
th
BBA 17 Batch
ID No. 72

(i)
 Letter of Authorization
Date: 18 February 2015
Sheikh Abdur Rahim
Assistant Professor and Head
Department of Real Estate and Department of Commerce
Faculty of Business & Economics
Daffodil International University
102, Sukrabad, Mirpur Road, Dhaka-1207

Subject: Declaration regarding the validity of the Internship Report.

Dear Sir,
I am Abdullah-Ar-Rafsan, student of B.B.A 28th Batch bearing ID: 111-11-1892,
hereby declare that the internship report on "Evaluation of Human Resource
Management Policies and Practices of Doctor Tims Pharmaceuticals Ltd. " is prepared by
me after successful completion of an internship program.
I also confirm that the sole intention of preparing this report is only to meet academic
requirement not for other purposes. It will not act anything that will hamper the
secrecy and interest of that institute.

I also declare that the Report is an original work and not copied from others.

Sincerely yours,
(Abdullah-Ar-Rafsan)
BB A 28th Batch
ID No. 111-11-1892
Faculty of Business and Economics

Daffodil International University.

(ii)
©“Daffodil International University”
 Letter of Acceptance
This is to certify that Abdullah-Ar-Rafsan, ID: 111-11-1892, Program: BBA, Major:
Human Resource Management is a regular student of the department of Business
Administration under the faculty of Business and Economics, Daffodil International
University. He has successfully completed his internship program at the Doctor Tims
Pharmaceuticals Ltd. and he has prepared his internship report under my supervision.
I think that the report is a worthy of fulfilling the partial requirements of BBA degree
at Daffodil International University.

I wish him happiness, good health and every success in life.

...................................................................
Sheikh Abdur Rahim
Assistant Professor and Head
Department of Real Estate and Department of Commerce
Faculty of Business & Economics Daffodil International
University
102, Sukrabad, Mirpur Road, Dhaka- 1207.

(iii)
©“Daffodil International University”
 Acknowledgement
At the very beginning I would like to express my deepest gratitude to almighty Allah for
giving me the strength and the composure to finish the task within the schedule time.
I have the pleasure to declare that I am fortunate to get the cordial guidance and
supervision from Sheikh Abdur Rahim Sir, Assistant Professor and Head, Department of
Real Estate and Commerce, Faculty of Business and Economics, Daffodil International
University. My heartiest gratitude to him for giving me valuable suggestions to complete
the whole thing in a right manner .
My thanks and gratitude to the authority of Doctor Tims Pharmaceuticals Ltd. to allow
me to complete my Internship at their institute . I would like to express my indebtedness
to Sayeedul Hasan Tariq (Director of Admin, Dhaka Office), I am also thankful to
Hasiba Islam, who gave special attention to me right from the very beginning of my stay
at Doctor Tims Pharmaceuticals Ltd. Lastly I like to give many special thanks and
inexpressible greets to my both senior and fellow BBA students for giving me good
advice suggestion and for inspiring me in some cases. Thanks for all from the core of my
heart.

(iv)
 Preface
Practice makes a man perfect. In order to earn something more, one has to cultivate
his field of study. The study entitled "Evaluation of Human Resource Management
Policies and Practices of Doctor Tims Pharmaceuticals Ltd.” is an attempt to
evaluate the causes and ways of removing this problem and get suggestion about this
aspect.
I express my gratitude to my honorable teacher Sheikh Abdur Rahim Assistant
Professor and Head, Department of Real Estate and Commerce, Faculty of Business and
Economics, Daffodil International University. The success of this report greatly depends
on his sincere supervision. I would like to convey my sincere gratitude to the head of
HRM & other office employees of the Doctor Tims Pharmaceuticals Ltd. who have
extended their fullest co-operation during the period of my internship.

However, I personally remain responsible for my any shortcoming in my report. My

effort will be meaningful if the report serves the purpose effectively.

(v)
 Executive Summary
Bangladesh is a developing country in south Asia. Its economy depends mostly on
agriculture. In the earliest period jute and tea industry were very raising industry. But
the scenario is changed. Now our economy mostly depends on Ready Made Garments
industry. Apart from Garments industry, Pharmaceuticals industry is a raising industry
in Bangladesh. So the scenario is changing. Now there are 267 registered
pharmaceutical companies in our country but 195 are in operation. Most of them are
local, but there are also some multinational and joint venture companies operating
their business in our country. They are also contributing to earn foreign exchange in
our country Doctor Tims Pharmaceuticals Ltd. is one of the leading pharmaceuticals
company in Bangladesh. Its corporate headquarters is at The Sterling,# 04-03,1001
Bulkit Timah Road, Singapore – 596288. and its production sites at BSCIC, Konabari
Gazipur, Bangladesh. Modern sophisticated machineries and highly qualified and
skilled professionals are the main instrument for this Doctor Tims Pharma’s success. In
this report we have gone through the overall HR policies and practices of Doctor Tims
Pharmaceuticals Ltd. Doctor Tims Pharma ’s HR functions like Recruitment &
Selection, Training & Development, Compensation & Benefit and Employee Relation
are very systematic and legal. Doctor Tims Pharmaceuticals Ltd. always tries to recruit
efficient candidates for the vacant position. They provide management development
training, overseas training, and manager training, training and on the job training and
off the job training, basic training and advanced training etc. Doctor Tims
Pharmaceuticals Ltd. concentrates on employee development as well. They provide
appropriate compensation and benefits like basic salary, over time, gratuity, different
types of bonus etc. It has found that Doctor Tims Pharma’s HR policies and practices
are systemic and sound enough but not yet fulfill the requirements. Remove
misunderstanding and provide training and appropriate compensation when any
accident occurs, authority should cooperate their employees solving the problems.
That is the way they should follow to improve and expand its business.

(vi)
 Table of Contents
SL No. Topics Page No.
Letter of Transmittal i

Letter of Authorization ii

Letter of Acceptance iii

Acknowledgement iv

Preface v
Executive Summary vi
Chapter-1 Introduction 1
1.1 Introduction 2
1.2 Scope of the Study 3

1.3 Objectives of the Study 3

1.4 Methodology of the Study 3

1.4.1 Data Sources 4

1.4.2 Data Collection Methods 4

1.4.3 Data Analysis Technique 4

1.5 Limitations of the Study 5

Chapter-2 COMPANY PROFILE 6

2.1 Brief History of Doctor Tims Pharmaceuticals Ltd. 7

2.2 Vision and Goals 7

2.3 Mission 8
2.4 Purpose 8
2.5 Organization Chart 9

(vii)
 SL No. Topics Page No.
CHAPTER -3 ANALYSIS 10
3.1
History of Human Resource Management
11

3.2
Meaning of Human Resource Management
12

3.3 Modern Concept of Human Resources 12

3.4
Functions of HRM
13

3.4.1
Functions of HRM in Doctor Tims Pharmaceuticals Ltd.
14

3.4.2
Definition of Recruitment
16

3.4.3 Definition of Selection 17

3.4.4
Definition of Training
18

3.4.5 Definition of Development 19

3.5 Importance of HRM 19
3.6
Why HRM role is Important to the Business?
21

3.7
Why HRM is Important to the Organization?
22

(viii)
 SL No. Topics Page No.

CHAPTER- 4 FINDINGS, RECOMMENDATIONS AND CONCLUSION 24

4.1 Findings of the Study 25

4.2 Recommendations 26

4.3 Conclusion 27

References 28

(ix)
 Chapter– 01

INTRODUCTION

1
1.1 Introduction

Doctor Tims Pharmaceuticals Ltd. is one of the leading and fast growing
pharmaceutical companies in Bangladesh, involved in the service to the nation and
mankind by manufacturing and marketing ethical finished pharmaceuticals having
belief in super quality. Established in 2013. The company has a very big manufacturing
facility located at BSCIC, Konabari Gazipur, Bangladesh .Since its inception, Doctor
Tims Pharmaceuticals Ltd. has been launching new and innovative drugs in the
Bangladeshi market. The company produces various types of dosage . As an
integrated healthcare solutions provider the company's product basket covers
different therapeutic areas that includes gastro‐intestinal, analgesics, anti‐
infectives and antibiotics drugs. Beyond the manufacture of medications, Doctor
Tims Pharmaceuticals Ltd. also conducts research and development in order to fulfill
unmet demand of the medical community in Bangladesh and abroad. Its operational
area covers all over Bangladesh with a large number of field forces who strive hard to
establish the demand of products of the company in every corner of the country. The
company maintains four outside Depots located at Rangpur, Bogra, Chittagong and
Sylhet besides its National Distribution Cell in Dhaka. Doctor Tims Pharmaceuticals
Ltd. has 4 depots with more than 150 people working in Distribution Department. The
Sales Team has now become reasonably big with 200 people in the field. Besides local
market Doctor Tims Pharmaceuticals Ltd. has been successful to explore Export
market. Doctor Tims Pharma’s aim is to achieve business excellence through quality by
satisfying customer expectations. This company follow Quality Management System
to ensure consistent quality of products. It also meet all National Regulatory
Requirements in its business affair and follow Good Manufacturing Practices (GMP)
as recommended by World Health Organization (WHO) for its pharmaceutical
operations. The management of Doctor Tims Pharmaceuticals Ltd. is dedicated to its
commitment of quality and all employees of the organization follow documented
procedures to ensure quality standards. Strength of this company is fully dedicated and
quality team of professionals. The Human Resources of the company are asset and they
are regularly trained for the continuous improvement of work methods. The company
sells its products in Bangladesh and also started to begin exporting to both developed
and developing countries around the world. .
2
1.2 Scope of the Study

This study covers the HRM Policies and Practices of Doctor Tims Pharmaceuticals
Ltd. along with some recommendation to improve the HRM policies and practices of
the company. By preparing this report we can compare the theoretical Knowledge
which will be more helpful for us in our practical professional life.

1.3 Objective of the Study

The objectives of the study are as follows:

(i) To investigate the human resource management policies of Doctor Tims

Pharmaceuticals Ltd.

(ii) To explore the human resource management practices of Doctor Tims

Pharmaceuticals Ltd.

(iii) To find out the gap between human resource management policies and
practices of Doctor Tims Pharmaceuticals Ltd.

(iv)To recommend some suggestions to overcoming the gap between human

resource management policies and practices of Doctor Tims Pharmaceuticals
Ltd.

1.4 Methodology of the Study

This report has been prepared on the basis of experience gathering during the period
of internship. The study requires systematic procedure from selection the topic. To
conduct the study, Data sources are to be identified and collected, there to be
classified, analyzed, interpreted and presented in a systematic manner and key points
are to be formed out. In addition everyday instruction with employees of the company
has proved to be an extremely effective source and method for receiving information.

3
1.4.1 Data Sources

a) Primary Source: Human Resources Department.

b) Secondary Sources: Web-site and Other Official document.

1.4.2 Data Collection Methods

The primary data has been collected through the following sources:

¾ personal Observation
¾ Discuss with Manager, Human Resource Department.
¾ Discuss with senior executive of Training and

Development. The primary data has been collected from the

following ways:

¾ Annual report of the company

¾ Consultation of related book and publications.
¾ Different statement.
¾ Internet.

1.4.3 Data Analysis Techniques

In the study, the data has been analyzed through Microsoft Office Package®.

4
1.5 Limitations of the Study

This is time and effort consuming endeavor; despite my full time employment status I
have tried my level best to bring every aspects of the selected topic.

Despite my heartiest try I have found some information unavailable, which could
enrich my report. I have also found that time and opportunities are some factors that
created hindrance in completion of the paper.

On the other hand the Human Resource Department is the most confidential
department for any organization. Unavailability of the data is another limitation of my
study.

This report aimed at providing a comprehensive picture of the whole situation, but
some aspect without knowingly may have missed, I apologize in advance and request
for advice and support so that the errors can be corrected on a timely basis and my
knowledge level can be enriched.

5
 Chapter– 02

COMPANY PROFILE

6
2.1 Brief History of Doctor Tims Pharmaceuticals Ltd.

Doctor Tims Pharmaceuticals Ltd. is one of the best kinds of company in the
pharmaceutical industry in Bangladesh which manufacturing branded generic products
for local and overseas market. Doctor Tims Pharmaceuticals Ltd. imported raw
materials from Singapore-based American company ACETO PTE LTD.Doctor Tims
Pharmaceuticals Ltd. adopting the most recent technology to formulate and to produce
generic formulation ensuring optimum quality compared to the international brands.

Doctor Tims Pharmaceuticals Ltd. has established a state-of-the-art manufacturing

plant in Bangladesh, located at BSCIC, Konabari Gazipur, Bangladesh. The Head
Office of Doctor Tims Pharmaceuticals Ltd. located at Doreen House#
8A/10,Road#13,Dhanmondi,Dhaka-1209 And It’s Corporate Office located at The
Sterling,# 04-03,1001 Bulkit Timah Road, Singapore – 596288. Doctor Tims
Pharmaceuticals Ltd. started its operation in 2013.

2.2 Vision and Goals

The visions for Doctor Tims Pharmaceuticals Ltd. are to have a sustainable growth in
terms of output and quality and to make a significant contribution towards the
betterment of the workforce in the company.

Doctor Tims Pharmaceuticals Ltd. is engaged with strategic marketing process which
involves building customer relationships by creating and delivering superior customer
value aiming to produce high customer equity. Doctor Tims Pharmaceuticals Ltd.
successfully and efficiently blending skilled people, resources, organizational structure
and decisions for implementing strategies at all levels.

Doctor Tims Pharmaceuticals Ltd. is continuously creating innovative idea to its

every step of operation to add distinctiveness and competitiveness to the products and
services.

7
2.3 Mission
To ensure the safety, efficacy and usefulness of our products.

2.4 Purpose

The mission of Human Resources is to maintain a fair, equitable, and positive work
environment for all employees, in support of the mission of the organization. The
purpose of having a human resources department are to establish, develop, maintain
and communicate office-policies throughout the entire company and to represent, help,
advise and consult with the employees, while keeping the overall best interests of the
company in mind. A human resource department develops hiring-plans and recruiting-
policies, handles compensation and salary administration. It also works for affirmative
action and handles employee relations, separations, contracts, performance reviews,
benefits and pension plans. Most human resource departments also develop official
documentation, workplace ethics, employee handbooks, employee training programs,
award/reward programs and community connections as well.

8
2.5 Organization Chart

9
Chapter – 0 3
ANALYSIS

10
3.1 History of Human Resource Management
Communication is the oldest existential phenomenon on earth. Well, if that's the case
then human resource management would get the second place in the sibling hierarchy.
In spite of being added as a subject in management courses fairly late, HRM has been a
concept that was utilized ever since human beings started following an organized way
of life. Some of human resource management's vital principles were used in prehistoric
times. Like, mechanisms being developed for selecting tribal leaders. Knowledge was
recorded and passed on to the next generation about safety, health, hunting, and
gathering. 1000 B.C to 2000 B.C saw the development of more advanced HR
functions. The Chinese are known to be the first to use employee screening techniques,
way back in 1115 B.C. And turns out it was not Donald Trump who started "the
apprentice" system. They were the Greek and Babylonian civilizations, ages before the
medieval times.

Early human resource management, in general, followed a social welfare approach. It

aimed at helping immigrants in the process of adjusting to their jobs and to an
"American" life. Also, these techniques used to promote supervisory training to ensure
an increase in productivity.

B.F. Goodrich Company was the pioneers in designing a corporate employee

department to address the concerns of the employees in 1900. National Cash Register
followed suit in 1902 by forming a separate department to handle employee
grievances, record keeping, wage management and other employee-related functions.
There was a shift in focus from workers efficiency to efficiency through work
satisfaction, thanks to the Hawthorne studies around the 1930s to 1940s.

Between the 1960s and 1970s, the HRM movement gained further momentum due to
the passing of several acts like the Equal Pay Act of 1963, the Civil Rights Act of 1964,
the Employee Retirement Income Security Act of 1974 (ERISA), and the Occupational
Safety and Health Act of 1970. Now, the HR department was the apple of the
corporate'
11
eyes because, the corporate placed a lot of importance on human resource management
to avoid plausible law suit.

So by the end of the 1970s, HRM had taken over the world! Almost all big and
medium scale industries had a department to manage their recruitment, employee
relations, record-keeping, salaries and wages, etc. Towards the 1980s, the importance
of HR continued to intumesce for several reasons like increase in skilled labor,
training, regulation compliance, dismissal, etc. The HR managers were the ones who
did the hiring and the firing.

In today's date, HR has the same importance as the other departments, in some
corporate, it has more. With the constant increase in education, technology and
frequent fluctuations in economic status and structures, I believe, HR is the oldest,
most mature and yet, the most efficient of all management styles.

3.2 Meaning of Human Resource Management

Human resource management (HRM) is the strategic and coherent approach to the
management of an organization's most valued assets - the people working there who
individually and collectively contribute to the achievement of the objectives of the
business. The terms "human resource management" and "human resources" (HR) have
largely replaced the term "personnel management" as a description of the processes
involved in managing people in organizations. In simple sense, HRM means
employing people, developing their resources, utilizing, maintaining and compensating
their services in tune with the job and organizational requirement.

3.3 Modern Concept of Human Resources

Though human resources have been part of business and organizations since the
first days of agriculture, the modern concept of human resources began in
reaction to the efficiency focus of Taylorism in the early 1900s. By 1920,
psychologists and employment experts in the United States started the human
relations movement, which viewed workers in terms of their psychology and fit
with companies, rather

12
 than as interchangeable parts. This movement grew throughout the middle of the
20th century, placing emphasis on how leadership, cohesion, and loyalty played
important roles in organizational success. Although this view was increasingly
challenged by more quantitatively rigorous and less "soft" management
techniques in the 1960s and beyond, human resources development had gained a
permanent role within organizations, agencies and nations, increasingly as not
only an academic discipline, but as a central theme in development policy.

3.4 Functions of HRM

According to Garry Dessler, HRM is the policies and practices that one needs to carry
out the “people” or human resource aspects of a management position, including
recruiting, screening, training, rewarding and appraising.

Human Resource Management includes following aspects:

Staffing

‐Recruitment

Maintenance Training &

HRM Development

Motivation &
empowerment

13
3.4.1 Functions of HRM in Doctor Tims Pharmaceuticals Ltd.

HRM functions of Doctor Tims Pharmaceuticals Ltd. are as follows:

I. Recruitment & Selection

Recruitment is the process of gathering a pool of candidates for an organizational
vacancy. Selection is the process of short listing only the qualified candidates who are
fit for the job. In terms of recruitment and selection it is important to consider carrying
out a thorough job analysis to determine the level of skills/technical abilities,
competencies, flexibility of the employee required etc. And HR at Doctor Tims
Pharmaceuticals Ltd follows these criteria. Doctor Tims Pharmaceuticals Ltd policy of
recruitment is very simple, if at any time there is a vacancy, due to retirement,
resignation, if employees opted for the golden handshake or the death of an employee,
the management of the branch will inform the head office about the vacancy. The head
office will place an advertisement in all major newspaper with the all necessary
information required to be furnished by the applicant. Doctor Tims Pharmaceuticals
Ltd has this policy of not mentioning the name of the company in a job advertisement.
Usually hiring takes place through outsourcing with a help of a third party. Final
selection takes place after the candidate has been interviewed by the Manager of the
department who requires the new employee and then the HR Manager. On the joining
day, the employee has to submit the following documents to the HR Department:

¾ Joining Report
¾ Copies of educational and professional degrees/certificates
¾ Reference Letter
¾ Three copies of recent passport size photographs

14
 Training & Development
Training & Development involves improving the knowledge, skills and abilities of the
individuals. A continuous training is conducted inside the organization to improve the
performance of the employee. There are two types of trainings conducted at Doctor
Tims Pharmaceuticals Ltd:

¾ In-house Training
¾ External Training
In-house training is customized training which is only for Doctor Tims
Pharmaceuticals Ltd employees.
External training is carried out through trainers in training institutes. Employees at
Doctor Tims Pharmaceuticals Ltd are also trained in Singapore. Before training
“Training Need Analysis” (TNA) is conducted by the manager of the department. And
after the training feedback from the employee is taken.

III. Compensation & Benefits

A very effective way to retain an employee is to give him compensation and benefits.
At Doctor Tims Pharmaceuticals Ltd following benefits are given:

¾ Medical Facility to employee and his/her parents

¾ Paid Vacations
¾ Accommodation Facility to energetic employees.

IV. Orientation
A newly hired employee is oriented so that he can get an idea about the
organizational setup so that he may feel at home. At Doctor Tims Pharmaceuticals
Ltd orientation plan covers the following points:

¾ Visits to different department of the company

¾ Company’s Policies, Rules and Regulations

15
3.4.2 Defin ition of Recruitment
Recruitmen t is the process of finding and attracting capable applicants for e
mployment. The process begins when new recruits are sought and ends when their
applications are submitted.

The result i s a pool of applicants from which new employees are selected.

According to Stephen P. Robbins,

“Recruitme nt is the discoverin g of potential applicants for actual or anticipated

organizational vacancies. Or from another perspective , it can be looked at the linking
activity bringing together those with jobs an d those seek ing jobs.”

Fig: Recr uitment Process

16
3.4.3 Definition of Selection

The selection process is a series of specific steps used to decide which recruits should
be hired. The process begins when recruits apply for employment and ends with the
hiring decision. According to Dale Yoder, “selection is the process by which candidates
for employment are divided into two classes those who will be offered for employment
and those who will not.

The selection process typically consists of eight (8) steps:

Step‐1 Step‐2 Step‐3

Employment
Initial screening interview Completing application form tests

Step‐6 Step‐5 Step‐4

Comprehensiv
Conditional job offer Background investigation e
interview

Step
‐7 Step‐8
Permanent job
Medical or physical offer
examination

Fig: Selection Process

17
3.4.4 Definition of Training
Training consists of planned programs designed to improve performance at the
individual, group and organizational or organizational levels. Improved performance in
turn implies that there have been measurable changes in knowledge, skills, attitude and
social behavior.

According to Griffen, “training usually refers to the teaching operational or technical

employees how to do the job for which they are hired.”

Training approach

On the job training Off the job training

¾ Class room
lectures

¾ Videos & films

¾ Website
training

Fig: Training Approach

18
3.4.5 Definition of Development
Employee development, by design, is more future oriented and more concerned with
education than employee job specific training. According to Griffen, “development
refers to teaching managers and professionals the skill needed for both present and
future jobs.”

Employee developments methods are:

¾ Job rotation
¾ Assistant- to positions
¾ Committee assignment
¾ Lecture courses & seminars

3.5 Importance of HRM

Organizational Psychology holds that successful organizations do not owe their success
solely to market realities and sustainable competitive advantages. Actually, there is a
lot more. Successful companies are those that consider their human capital as their
most important asset. Facts and figures are the quantitative elements of successful
management, yet the qualitative, i.e. the cognitive aspects, are those that actually make
or break an organization.

Human Resources Management (HRM) is the strategic management of the employees,

who individually and collectively contribute to the achievement of the strategic
objectives of the organization. Assuming that the employees of an organization are
individuals with own mental maps and perceptions, own goals and own personalities
and as such they cannot be perceived as a whole, HRM holds that the organization
should be able to employ both individual and group psychology in order to commit
employees to the achievement of organizational goals.

19
The HRM activities in modern organizations are typically performed in communication
with the General Management in an effort to provide a variety of views when a
decision must be taken. In that way, decision making is not subject to the individual
perceptions of the HR or the General Manager, but it becomes the outcome of strategic
consensus.

The main goals / responsibilities of HRM are:

• To retain low employee turnover rate by inspiring people to work for the company

• To attract new employees

• To contribute to employee development

To achieve these goals, Human Resources Management trains and motivates the
employees by communicating ethical policies and socially responsible behavior to
them. In doing so, it plays a significant role in clarifying the organization's problems
and providing solutions, while making employees working more efficiently.

On the other hand, challenges do not cease for the HRM. Modern organizations can
survive in the dynamic, competitive environment of today only if they capitalize on the
full potential of each employee. Unfortunately, many companies have not understood
the importance of the human capital in successful operations. The recruitment and
selection of the best employees is a very difficult obligation. Even companies that are
voted in the top-ten places to work at, often endure long periods of hard work to realize
that human element is all an organization should care about.

20
3.6 Why HRM role is Important to the Business?

HRM professionals are responsible for hiring and protecting your company’s most
important asset-people. Without strong, satisfied and motivated people in place your
business will not grow to its potential.

ƒ HRM include experts in the field of Organizational Development, Change

Management, Continuous Process Improvement, as well as those in Benefits
Administration, Recruiting, Policy Analysis, and Training.

ƒ HRM is the partner in your business that is the expert on people and human
behavior.

ƒ HR is an integral part of organization management.

M

ƒ Good/ effective HR is about observation and analysis behind the scenes,

compiling complex data about individual workers as they progress through the
workforce.

ƒ HRM professionals can build measurable strategies to address turnover, low

morale and underperforming employees.

ƒ HRM can instill in employees a clear understanding of what your organization

is trying to achieve and why.

ƒ HRM can instill in employees enthusiasm about your team’s and organization’s
goals.

ƒ 22
 .

HRM can instill a feeling into employees they work in a high-trust environment.

ƒ HRM can create/ foster open communication that is respectful of differing

opinions and that results in new and better ideas.

ƒ HRM can make the employees feel that their organization holds people
accountable for results.

ƒ HRM can make the employees feel fully trusted the organization they worked
for.

ƒ HRM can develop teamwork with high-trust, highly cooperative working

relationships with other groups or departments.

3.7 Why HRM is Important to the Organization?

It costs approximately three times more to recruit and train a new employee than it
does to retain and develop an existing employee. And this doesn't even take into
account the hidden costs associated with misdirected management time spent on
recruiting activities rather than effectively managing existing staff.

The fact is, employees are the lifeblood of every organization. The better they are—the
better qualified, trained, and managed—the more effective and profitable your
organization will be.

HRM management solutions can help you manage your employees for greater profit
with processes that help ensure:

ƒ HRM can align itself with the organization objectives/strategies.

ƒ HRM can make contribution to the organization's effectiveness

23
 HRM can help to set up/ manage the succession planning program.

ƒ HRM can help to set up/ manage the talent management program.

ƒ HRM can help to set up/ manage the career planning/ development program.

ƒ HRM can manage the organization development programs

ƒ HRM can manage the organization change management programs.

ƒ HRM can a vital role in mergers/acquisitions programs of the company.

ƒ HRM can offer a market oriented compensation advice.

ƒ HRM can develop the organization's core competencies.

ƒ HRM can help to set up/ manage the organization's performance management
programs

ƒ HRM can lead the way in changing the organization culture

ƒ HRM can help to set up / manage the organizations training/ management

development programs.

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 Chapter – 04

FINDINGS, RECOMMENDATIONS
AND CONCLUSION

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4.1 Findings of the Study
The findings of the study are as follows:
I. Lack of standard job analysis policy: The job analysis program is not
standard
as well as the manager of human resource Department is not capable of apply
the various HRM functions.
II. Lack of effective human resource planning policy: Effective human
resources planning policy are those that include having sufficient staff, with the
right mixture of talent, who are in the appropriate locations, performing their
jobs when
needed. But Doctor Tims Pharma does not have any human resources planning
policy for managing its human resources.
III. Lack of ideal recruitment and selection policy: Through the organization is
in lacking of employees, but I think there is lacking of proper staffing-that
means
“lack of right place”. So the main problem is found, lack of ideal recruitment
and selection program.
IV. Lack of standard training and development policy: In the company staff
development policy is not appropriate. Employees training and orientation is
not arranged frequently basis in the company. As a result, employees fail to
properly communicate with the customers.
V. Lack of effective performance appraisal policy: The Company does not
accurately follow the performance appraisal program. There is being accurse
some discrimination, nepotisms are exercised. Consequently, employees with
some efficiency are given different score by different author.

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4.2 Recommendations

In the light of the findings, the recommendations are as follows:

¾ To conduct proper job analysis program: The top management should

conduct proper job analysis for having better output.
¾ To formulate standard human resource planning policy: The
company should set a standard human resource planning for its
betterment.
¾ To formulate an ideal recruitment and selection policy: Recruitment
and selection is the most important part of HR department so they
should be more careful about the Recruitment and Selection policy
¾ To formulate an effective training and development policy: Regular
training may be arranged for officers and HR officers in order to ensure
the smooth operations of the company and to get the desired momentum
in day to day work. An annual budget may be allotted for training
purpose.
¾ To conduct standard performance appraisal program: HRM should
follow accurate performance appraisal, otherwise, company might be
fall in problem due to unfair standard performance appraisal.

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4.3 Conclusion
Pharmaceutical companies provide both products and services. Doctor Tims
Pharmaceuticals Ltd. is the most promising pharmaceutical company in our country.
HRM is a very vast and an elaborate section of overall management process in any
organization. Behind every success or failure HR activities are considered the ultimate
deciding factor. That is why Doctor Tims Pharmaceuticals Ltd. always gives high
priority in the overall HRM practices. I think its HRM policy in Doctor Tims
Pharmaceuticals Ltd.is very well, but if any problem arises then they should reduce it
in a proper way. To prosper, they should develop their human resource or capital
properly. As I am a present employee and did project at Doctor Tims Pharmaceuticals
Ltd. so I am very grateful to the authority and Doctor Tims Pharmaceuticals Ltd.
family. I wish that Doctor Tims Pharmaceuticals Ltd. will be number one
pharmaceutical company in Bangladesh for its potential Human Resources
Department.

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References

Human Resource Policy of Doctor Tims Pharmaceuticals Ltd.

Newspapers/Journals.
McBey, K. J., &Belcourt, M. (2004). Strategic Human Resource Planning (2nd Ed.).
Canada: Thomson Nelson.

http://www.doctortimspharma.com

http://www.buzzle.com/articles/history-of-human-resource-management.html

http://www.answers.com/topic/human-resource-management

http://www.wikipedia.com/HRD

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