PQP Rev. 6 Holy Mosque Extension of King Abdullah Project

Approval:
Project Director Date: 15 Feb., 2011
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PROJECTQUALITY PLAN
HOLY MOSQUE EXTENSION OF KING ABDULLAH PROJECT Revision # 6
SHAMIYAH - MAKKAH Feb., 2011
QUALITY POLICY OF SAUDI BINLADIN GROUP
• We are committed to understanding the needs and expectations of

our Customers and providing them, through strategic objectives and
continual improvement of our processes, products and services that meet
or exceed all of their requirements.
• This Quality Policy is established to provide the framework to

develop and improve the Project Sites Quality Management System,
planned and executed in conjunction with other management functions,
such that quality awareness is an integral part of our strategy.
• The Quality Policy implemented during Project execution aims to

ensure that the products and services meet the expectations of the
Owner and conform to the quality requirements established for the
Project.
• The Quality Policy aims at continuously improving the quality level

of SBG-ABCD and its subcontractor’s performance through prevention,
control, and correction of non-conformities.
• The Quality Policy is implemented at all levels of the SBG-ABCD by

acting on people, methods, structures, attitude, and culture.
Revision 6 Qc working instructions Dated: 15th Feb., 2011

Revision 5 Document Review by SBG QA Specialist Dated: 16th Sept., 2010
Revision 4 Consultants Comments incorporated. Dated: 1st June, 2010.
Revision 3 Consultants Comments incorporated Dated : 30th April, 2010
Revision 2 Consultants Comments incorporated Dated : 25th April, 2010
Revision 1 Consultant / Owner comments incorporated Dated : 13th April, 2010
Revision 0 First issue Dated : 15th March, 2010
• The Management directly conveys the message to all SBG-ABCD
and sub-contractor’s representatives responsible for Quality.
SBG-ABCD Management Dated: _____________
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PROJECTQUALITY PLAN
QUALITY OBJECTIVES
The top management of SBG-ABCD has identified the following QUALITY

OBJECTIVES for the Project. The objectives are measurable, consistent
with Quality Policy, relevant to the successful completion of the Project,
and attainment of objectives is considered as part of our effort for
improvement.
A. Meet the schedule requirements for the Project.

B. Meet the Owner requirements by successfully completing the Project in
terms of quality, maintainability, aesthetics, public convenience, safety
and environmental protection.
C. Committing to a structured Project Quality Plan that satisfies the
Consultant/Owner requirements.
D. Ensuring that QMS Site Procedures are maintained and improved by
active monitoring, periodic reviewing, and improving all activities.
E. Ensuring staff are highly qualified and competent through ongoing
recruitment, development, and training.
F. Involving QMS Specialists in both the development and evolution of our
training programs.
G. Developing and delivering training on different Project Sites that
emphasizes competency-based education principles.
H. Ensuring that Quality Policy is provided and explained to every employee
of different Project Sites, such that it is implemented and maintained at
all levels.
I. Implementing and continuously improving the Quality Management
System is fundamental to SBG-ABCD in order to maintain and increase its
competitive capability, providing products and services meeting Owner
requirements with adequate qualitative levels, within the established
time and at competitive costs. Periodic audits and reviews of the Quality
Management System shall be conducted. The rate of inspection rejection
is to be less than 3%.
SBG-ABCD Management Dated: ______________
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PROJECTQUALITY PLAN
PROJECT MANAGEMENT DECLARATION
SBG-ABCD objectives are to give satisfaction to:
• The Client by meeting their requirements in terms of performance,
quality, price and deadlines;
• The society as a whole by being environmentally compliant;
• Its personnel by promoting their social and professional fulfillment.
Therefore and in full respect with the industry professional code and
ethics, the Project management commits itself to:
• Implement the Project Quality Plan and Quality Control Procedures and
ensure their effective application;
• Define and implement a Quality Policy consistent with SBG-ABCD stated
objectives.
Project Management (SBG-ABCD) Dated:_____________
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PROJECTQUALITY PLAN
Table of Contents
SECTION-1 ........................................................................................................................................11
1-PQP DOCUMENT REVIEW .............................................................................................................11
1.1 DOCUMENT REVISION................................................................................................................12
1.1.1 REVISION TABLE ......................................................................................................................12
SECTION - 2.......................................................................................................................................13
2-SCOPE & DEFINITIONS ..................................................................................................................13
2.1 SCOPE .........................................................................................................................................14
2.2 DEFINITION AND INTERPRETATION ...........................................................................................14
2.2.1 INTERPRETATION ....................................................................................................................14
2.2.2 DEFINITIONS ............................................................................................................................17
SECTION 3 ...................................................................................................................................25
3-QA/QC ORGANIZATION & JOB DESCRIPTIONS..............................................................................25
3.1 JOB DESCRIPTION FOR QA/QC PERSONNEL ...............................................................................27
3.1.1 JOB DESCRIPTION FOR QA MANAGER ....................................................................................27
3.1.2 JOB DESCRIPTION FOR QC MANAGER.....................................................................................28
3.1.3 JOB DESCRIPTION FOR QA COORDINATOR .............................................................................30
3.1.4 JOB DESCRIPTION FOR QC SUPERVISOR .................................................................................31
3.1.5 JOB DESCRIPTION FOR QC INSPECTOR ...................................................................................33
3.1.6 JOB DESCRIPTION FOR QC TECHNICIAN ..................................................................................35
SECTION 4.........................................................................................................................................37
4-OVERVIEW OF THE PROJECT QUALITY MANAGEMENT SYSTEM (ISO 9001:2008 VERSION) ........37
4.1 COMPLIANCE ..............................................................................................................................38
4.1.1 NORMATIVE REFERENCE .........................................................................................................38
4.2 MANAGEMENT REVIEW .............................................................................................................38
4.3 MANAGEMENT COMMITMENT .................................................................................................40
4.4 RESPONSIBILITIES AND AUTHORITY ...........................................................................................40
4.5 PROJECT OBJECTIVES AND CONTINUAL IMPROVEMENT ...........................................................42
4.5.1 TOOLS TO MONITOR SMART...................................................................................................42
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4.5.1.1 SPECIFIC TO DEPARTMENT...................................................................................................43

4.5.1.2 MEASURABLE .......................................................................................................................43
4.5.1.3 ACHIEVABLE .........................................................................................................................44
4.5.1.4 REALISTIC..............................................................................................................................44
4.5.1.5 TIME BOUNDED....................................................................................................................44
4.6 ANALYSIS OF DATA .....................................................................................................................45
4.7 IMPROVEMENT ..........................................................................................................................46
4.7.1 CONTINUAL IMPROVEMENT ...................................................................................................46
4.8 GENERAL REQUIREMENTS FOR QMS .........................................................................................48
4.9 CONTRACT REVIEW ....................................................................................................................50
4.10 DOCUMENT AND DATA CONTROL ...........................................................................................50
4.10.1 GENERAL ...............................................................................................................................50
4.10.2 CONTROL OF DOCUMENTS ...................................................................................................51
4.10.3 CONTROL OF RECORDS .........................................................................................................53
4.10.3.1 PROJECT QUALITY RECORDS ..............................................................................................54
4.10.3.2 QUALITY RECORDS FILING SYSTEM ....................................................................................55
4.10.3.3 HANDING OVER OF QUALITY RECORDS .............................................................................56
4.10.3.4 RETENTION TIME AND STORAGE .......................................................................................57
4.10.4 CORRESPONDENCE ...............................................................................................................57
4.11 MATERIAL MANAGEMENT SYSTEM (MMS) .............................................................................58
4.11.1 PURPOSE AND SCOPE............................................................................................................58
4.11.2 RESPONSIBILITIES ..................................................................................................................59
4.11.3 METHOD MATERIAL CONTROL .............................................................................................59
4.12 DISTRIBUTION OF CONTROLLED DOCUMENTS ........................................................................62
4.13 PREPARATION OF DRAWINGS ..................................................................................................63
4.13.1 PREPARATION AND CHECKING OF DRAWINGS .....................................................................63
4.13.2 DRAWINGS PRODUCED BY THE SUB-CONTRACTORS ...........................................................63
4.13.3 AS-BUILT DRAWINGS.............................................................................................................64
4.13.4 DRAWINGS ON SITE ..............................................................................................................64
4.13.5 CONTROL OF THE SUPERSEDED DRAWINGS .........................................................................64
4.13.6 DRAWINGS AND COORDINATION .........................................................................................65
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4.13.7 COORDINATION AND COMPOSITE SHOP DRAWINGS ...........................................................65

4.14 PREPARATION OF MATERIAL SUBMITTALS ..............................................................................65
4.15 DOCUMENT CONTROL LOGS ....................................................................................................66
4.16 QUALITY CONTROL PROCEDURES ............................................................................................66
4.17 INSPECTION AND TEST PLAN (ITP) ...........................................................................................68
4.17.1 PURPOSE AND SCOPE............................................................................................................68
4.17.2 INSPECTION AND TEST PLAN.................................................................................................68
4.17.3 INSPECTION & TEST PLAN (ITP) LOG .....................................................................................70
4.18 DAILY INSPECTION AND TEST PROGRAM .................................................................................74
4.19 THE SUPPLIERS AND SUB-CONTRACTORS ................................................................................77
4.19.1 THE QA/QC REQUIREMENT ...................................................................................................78
4.20 PURCHASING ............................................................................................................................79
4.20.1 PURCHASING PROCESS..........................................................................................................79
4.20.2 PURCHASING INFORMATION ................................................................................................80
4.20.3 VERIFICATION OF PURCHASED PRODUCT .............................................................................81
4.21 RESOURCE MANAGEMENT ......................................................................................................82
4.21.1 PROVISION OF RESOURCES ...................................................................................................82
4.21.2 HUMAN RESOURCES .............................................................................................................82
4.21.2.1 COMPETENCE, AWARENESS AND TRAINING .....................................................................83
4.21.3 INFRASTRUCTURE..................................................................................................................84
4.21.4 WORK ENVIRONMENT ..........................................................................................................84
4.22 CONTROLS ON INCOMING MATERIAL......................................................................................85
4.22.1 RECEIPT INSPECTION .............................................................................................................85
4.22.2 STORES INSPECTION..............................................................................................................85
4.22.3 INSPECTION BY QC INSPECTOR .............................................................................................86
4.22.4 MATERIAL PASSED QC INSPECTION ......................................................................................87
4.22.5 MATERIAL / PRODUCT DELIVERED BY CLIENT.......................................................................87
4.23 NON-CONFORMANCE REPORT (NCR) ......................................................................................88
4.23.1 PURPOSE ...............................................................................................................................88
4.23.2 SCOPE ....................................................................................................................................88
4.23.3 RAISING A NON-CONFORMANCE REPORT ............................................................................88
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4.23.4 ACTION TO BE TAKEN ON RECEIPT OF NCR ..........................................................................89

4.23.5 CORRECTIVE ACTION TO BE TAKEN ON RECEIPT OF NCR .....................................................90
4.23.6 WEEKLY MEETING TO REVIEW NCR LOG ..............................................................................91
4.24 PREVENTIVE ACTION ................................................................................................................92
4.25 PRODUCT IDENTIFICATION AND TRACEABILITY .......................................................................92
4.25.1 PURPOSE ...............................................................................................................................92
4.25.2 SCOPE ....................................................................................................................................93
4.25.3 IDENTFICATION AND TRACEABILITY......................................................................................93
4.25.4 RESPONSIBILITIES ..................................................................................................................93
4.25.5 METHODS ..............................................................................................................................94
4.25.5.1 BATCH TRACEABILITY .........................................................................................................94
4.25.5.2 FULL TRACEABILITY ............................................................................................................94
4.25.5.3 LIMITED TRACEABILITY .......................................................................................................95
4.25.5.4 NO TRACEABILITY ...............................................................................................................95
4.26 CONTROL OF MEASURING AND TESTING EQUIPMENT ...........................................................96
4.26.1 PURPOSE ...............................................................................................................................96
4.26.2 SCOPE ....................................................................................................................................96
4.26.3 SIMPLE EQUIPMENT..............................................................................................................96
4.26.4 TESTING EQUIPMENT ............................................................................................................96
4.27 SITE TESTING AND CALIBRATION .............................................................................................97
4.27.1 SITE TESTING .........................................................................................................................97
4.27.2 CALIBRATION.........................................................................................................................98
4.27.2.1 EXTERNAL CALIBRATION ....................................................................................................98
4.27.2.2 IN-HOUSE CALIBRATION.....................................................................................................99
4.28 DESIGN CONTROL.....................................................................................................................99
4.28.1 GENERAL (DESIGN REFERENCE FILE) .....................................................................................99
4.28.1.1 OBJECTIVE ..........................................................................................................................99
4.28.1.2 PROJECT DESCRIPTION .....................................................................................................100
4.28.1.3 DESIGNER – RESPONSIBILITIES .........................................................................................100
4.28.1.4 INVOLVEMENT OF PARTIES ..............................................................................................100
4.28.1.5 SCOPE OF WORK OF THE DESIGNER ................................................................................100
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4.28.2 DESIGN TECHNICAL REQUIREMENTS AND BASIS OF DESIGN .............................................101

4.28.2.1 REQUIREMENTS APPLICABLE FOR THE STRUCTURAL CALCULATIONS AND/ OR
ARCHITECTURAL DESIGN IF APPLICABLE ........................................................................................101
4.28.2.2 DESIGN CHARACTERISTICS ...............................................................................................101
4.28.2.3 BASIC DESIGN DOCUMENTS.............................................................................................101
4.28.3 SPECIFIC INSTRUCTIONS FOR THE DESIGNER .....................................................................101
4.28.3.1 SCOPE AND DOMAIN OF APPLICATION ...........................................................................101
4.28.3.2 REFERENCES .....................................................................................................................101
4.28.3.3 DEFINITIONS .....................................................................................................................101
4.28.3.4 RESPONSIBILITIES .............................................................................................................102
4.28.3.5 ACTIONS ...........................................................................................................................102
4.28.3.6 FILING OF DOCUMENTS (REFER DOC. CONTROL SYSTEM) ..............................................102
4.28.5 SPECIFIC INSTRUCTIONS FOR DRAUGHTMEN .....................................................................102
4.28.6 VERIFICATION AND APPROVAL PROCEDURES ....................................................................103
4.29 QUALITY AUDIT AND SCHEDULE ............................................................................................103
4.29.1 PURPOSE .............................................................................................................................103
4.29.2 SCOPE ..................................................................................................................................103
4.29.3 PROCEDURE.........................................................................................................................103
4.29.3.1 AUDIT SCHEDULE .............................................................................................................103
4.29.3.2 AUDIT PLANNING AND PREPARATION .............................................................................104
4.29.3.3 AUDIT NOTIFICATION .......................................................................................................104
4.29.3.4 AUDIT EXECUTION............................................................................................................105
4.29.3.5 REPORTING.......................................................................................................................105
4.29.3.6 FOLLOW-UP AND CLOSE-OUT ..........................................................................................106
4.29.3.7 QUALITY AUDIT SCHEDULE FOR THE PROJECT.................................................................106
4.30 PROCESS CONTROL ................................................................................................................107
4.30.1 PURPOSE .............................................................................................................................107
4.30.2 SCOPE ..................................................................................................................................107
4.30.3 WORKING METHODS...........................................................................................................107
4.30.4 PREPARATION OF PROJECT PROCEDURES ..........................................................................108
4.30.4.1 PURPOSE ..........................................................................................................................108
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4.30.4.2 RESPONSIBILITIES .............................................................................................................111

4.30.4.3 METHOD ................................................................................ Error! Bookmark not defined.
4.30.5 CONTROL OF WORK PROCESS .............................................................................................122
4.31 CUSTOMER RELATED PROCESSES ..........................................................................................123
4.31.1 DETERMINING PROJECT REQUIREMENTS ...........................................................................123
4.31.2 REVIEWING PROJECT REQUIREMENTS................................................................................123
4.31.3 CUSTOMER COMMUNICATION ...........................................................................................123
4.32 TRAINING................................................................................................................................124
4.32.1 TRAINING PROGRAM ..........................................................................................................124
4.32.2 TRAINING AND FAMILIARISATION ......................................................................................124
4.32.3 ON GOING ASSESSMENT .....................................................................................................125
4.32.4 KEY PERSONNEL ..................................................................................................................126
4.32.5 SUB-CONTRACTOR’s STAFF .................................................................................................126
4.33 LIST OF PROJECT PROCEDURES ..............................................................................................126
4.33.1 ENGINEERING ......................................................................................................................126
4.33.2 PROCUREMENT ...................................................................................................................127
4.33.3 CONSTRUCTION ..................................................................................................................128
4.34 LIST OF PROJECT FORMS & CHECKLISTS ................................................................................129
4.35 LIST OF PROJECT’S PROCESSES ...............................................................................................135
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SECTION-1
1-PQP DOCUMENT REVIEW
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PROJECTQUALITY PLAN
1.1 DOCUMENT REVISION
1.1.1 REVISION TABLE
S. Revision Date Subject of the Revision

No. No.
1 0 15/03/10 First submission for
Approval
2 1 12/04/10 Owner/Consultant
comments are
incorporated
3 2 25/04/10 Consultant’s comments

dated 24/04/10 are
incorporated
4 3 30/04/10 Consultant’s comments

dated 30/04/10 are
incorporated
5 4 01/06/10 Turner Arabia comments

on Revision 2 are
incorporated
6 5 14/09/10 Document Review by

SBG QA Specialist
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SECTION - 2
2-SCOPE & DEFINITIONS
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PROJECTQUALITY PLAN
2.1 SCOPE
The intent of this Project Quality Plan is to construct the Holy Mosque
Extension of King Abdullah Project in Shamiyah, Makkah in accordance
with the established International and Saudi Arabian Standards,
procedures, approved drawings, specifications and all applicable
regulatory requirements. This Project Quality Plan deals with the
procurement, field engineering, construction and commissioning phases
of the Project.
The purpose of PQP is to provide a simple but effective system for
controlling the quality of the works on this Project. Its basis is the
planning in advance of all QC activities and records to be kept and agreed
with all concerned parties before commencement of associated activities.
This PQP is applicable to all QA/QC items related to this Project.
SBG-ABCD has established and maintains this Project Quality Plan. It
identifies the scope of the Quality Management System and any exclusion
to the requirements of ISO 9001:2008. It includes procedures and
documents covering work activities as well as the sequences and
interactions of processes that fall under the scope of the Quality
Management System
It will be adopted by SBG-ABCD and all contractors/sub-contractors.
Exclusions are made for the clause “Design and Development” as Design
activities are being performed by the Consultant “Dar Al Handasah” and
by a subcontractor “FOCUS”.
2.2 DEFINITION AND INTERPRETATION

For the purpose of this Quality Plan the following terms and definitions in
addition to terms and definitions given in ISO 9000:2000, shall apply and
have the meaning indicated in this section.
2.2.1 INTERPRETATION
In this document, the following words and expressions could have the
following meaning as applicable and should be adapted to the words of
the Contract.
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“Owner” TO BE DEFINED BY SBG-ABCD
“Contractor” The Saudi Binladin Group–Architecture, Building and

Construction Division. SBG-ABCD
“Contract” The contracts between the Owner and SBG-ABCD
related to provision of services and installation for the
Project.
“Architect” Dar AL Handasah
“Consultant/
Supervision” “Client
representative”
“Approved Drawings” Shop Drawings including calculations, procedures,
manuals approved by the Consultant
“Approved Material” Material submittal approved by the Consultant

“Approved Mock-Up” Mock-Up approved by the Consultant / Client
“Approved Sample” Approved Sample by the Consultant / Client
“Approved Submittal” Submittals approved by the Consultant.
“Chief Surveyor” Surveyor In charge for Surveying Department
“Consultant” Consultant for the Project appointed by the Owner.
“Contract” The contracts between the Owner and SBG-ABCD
related to provision of services and installation for
the Project.
“CSD” Classification System for Documents

“EM” Engineering Manager
“GM” General Manager
“HOD” Head of Department
“ITP” Inspection and Test Plan
“MMS” Material Management System
“MS” Method Statement
“NCR” Non-Conformance Report
“PD” Project Director
“PM (Const.)” Project Manager In charge of Construction
“PM (Eng.)” Project Manager In charge of Field Engineering and
PMCS
“PQP” Project Quality Plan for Holy Mosque Extension
“Proc M” Procurement Manager
“Construction” Construction team, e.g. PM (Const.), Site engineers,
foremen, supervisors, etc. including sub-contractors
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PROJECTQUALITY PLAN
“Project” The design, procurement, engineering, construction and

commissioning of the Holy Mosque Extension of King
Abdullah Project in Shamiyah, Makkah.
“QAM” Quality Assurance Manager
“QC” Quality Control
“QCP” Quality Control Procedures
“QCM” Quality Control Manager
“QC Supervisor” QC Engineer coordinating with Consultant, Site
engineers, QC Inspectors, PM (const ) etc.
“QC Inspector” Quality control Inspectors on Site.

“QC Technician” Quality control technicians monitoring concrete
works continuously
“QMS” Quality Management System
“Quality Records” Documents related to quality for this Project, such as
RFI, test reports, calibration certificates, training
rosters and evaluation, NCR, QA/QC memos, PQP,
ITP, reports, material certificates / reports / delivery
notes, pre-commissioning and commissioning
records, final inspection and handover documents,
etc.
“RFI” Request For Information
“Safety Officer” Safety Officers for this Project
“SBG-ABCD” The Saudi Binladin Group (SBG-ABCD)

“SM” Safety (HSE) Manager
“Store Keeper” Senior Store Keeper / Store keeper / Helper, etc.
“Sub-Contractor” Part of the work / activity sub-contracted to other than
SBG-ABCD is called sub-contractor
“Testing Lab” Independent testing laboratories approved by the
Consultant
“Test Report” Test reports from the independent testing Labs.
“Work” All work to be performed by SBG-ABCD under the
Contract.
“WP” Work Procedure
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2.2.2 DEFINITIONS
1. “Works”
“Works” means the obligations undertaken by the Contractor for all the
components of the Project pursuant to the Contract Documents. Works
shall include both Permanent Works and Temporary Works
2. “Contract” or “Contract Documents”
“Contract” or “Contract Documents” means, collectively, all the

covenants, terms, and conditions contained in the documents: Contract
Amendments (if any); Contract Agreement; Technical Specifications;
Drawings and any other item as per Contract.
3. “Drawings”
“Drawings” means, collectively, all the drawings listed in the Contract and
any modification of such drawings by the Architect and/or Interior
Designer and such supplementary drawings as from time may be
furnished or approved in writing by the Architect. The word Drawings
shall also be understood to include documents such as procedures,
calculations, manuals etc.
4. “Technical Specifications” or “Specifications”
“Technical Specifications” or “Specifications” means the written

description of the materials and workmanship required for the Works,
containing standard provisions and special provisions, as may be
necessary, pertaining to the types, alternatives, quality norms, handling,
storage, installation, protection, cleaning, handover tests and procedures
and sometimes quantities of materials to be provided under the Contract.
The Conceptual Design and Specifications provided by the Owner
representatives (to be advised by the SBG-ABCD) and the detailed design
and specifications have been developed by Dar Al Handasah.
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5. “Contractor’s Schedule”
“Contractor’s Schedule” means schedule prepared in accordance with the

requirements of the Technical Specifications / contract and submitted by
the Contractor to the Client to meet the detailed milestone dates or
overall completion dates stated in the Contract Documents or as may be
modified in accordance with the provisions thereto.
6. “Approved” or “Approval”
“Approved” or “Approval” means approved by or with the approval of the

Client/Client’s representative/Consultant in writing.
6.1 “Verbal Approval”
Verbal approval is valid only if it is confirmed by a CVI (Confirmation of

Verbal Instruction)
7. “Key Personnel”
“Key Personnel” means that Contractor’s authorized personnel. (To be

advised by SBG-ABCD)
8. “Bill of Quantities”
“Bill of Quantities” (BOQ) means the priced and completed Bill of

Quantities forming part of the Contract Documents.
9. “Cost”
“Cost” means expenditure properly incurred or to be incurred, whether on

or off the Site, including overhead and other charges properly allocated
thereto, but does not include any allowance for profit.
10. “Quality Control Procedures”
“Quality Control Procedures” are work guidelines that define how the
work should be carried out under different circumstances and by whom.
In addition, it explains the allocated responsibilities, authorities, inputs to
be used, and outputs aimed to be generated. Quality Control Procedure
also provides instructions related to control the specifications and
standards to ensure that specific quality requirements are actually being
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met on the Project and it also helps in the prevention of errors as well as
in the detection and correction of errors.
11. “Design Inputs”
“Design Inputs” means all the information provided by the Client/

Engineer/Consultant together with standards, regulations, specifications,
etc. forming the base from which the design is developed including
surveys and exploratory examinations performed by the SBG-ABCD.
SBG-ABCD (“Design Input” is used as per the ISO 9001:2008 standard
terminologies)
12. “Design Output”
“Design Output” means all the documents (drawings, specifications etc)

produced to express the design works and which can be verified as
meeting the design input requirements.
13. “Shop Drawings”
“Shop Drawings” shall be taken to mean the same as detailed drawings,

fabrication drawings, working drawings, erection drawings, assembly
drawings, or any drawing required to supplement the engineering design
drawings, issued for construction drawings and/or the contractor’s
coordination drawings.
14. “Quality System Procedure”
A document that specifies or describes about a quality activity

(e.g., QA/QC, inspections etc.) that how is to be performed.
15. “Work Procedure”
A document that specifies or describes about a work activity that how is

to be performed.
16. “Inspection and Test Plan” (ITP).
A document that plans inspection and test activities, which identifies

characteristics, methods, acceptance criteria, hold point, release as a
minimum, and which provides for recording the results of inspection and
test.
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17. “Inspection Assignment Package”

A set of documents that includes details of purchased material/equipment
and their quality requirements needed to perform all inspection at the
vendor/sub vendor facility.
18. “Quality System”
Organizational structure, procedures, processes and resources needed to

implement quality management system.
19. “Hold Point”
A stage in the activity where follow on activity (e.g., Inspection or Test)

may not proceed without the QA/QC organization representative in
attendance.
20. “Witness Point”
It defines a point that provides the QA/QC organization with the

opportunity to attend the Inspection or Test.
21. “Classification System for Documents” – CSD.
“Classification System for Documents” means the in-house computerized

Document Control and Monitoring Program.
22. “Correspondence”
“Correspondence” means all incoming and outgoing documents (letters,

faxes, etc.) copies of which are required by individuals for action or
information, at the discretion of the appropriate management.
23. “Material Management System” – (MMS)
“Material Management System” means the in house computerized

database program which links information from the Purchase Order over
the Store Receipt Voucher (SRV) up to the “Store Issue Voucher” (SIV).
24. “Controlled Document”
“Controlled Document” means a document that is registered and has its

distribution controlled so that a holder has the correct issue of the
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document at all times.
25. “Uncontrolled Document”
“Uncontrolled Document” means a document that is registered and has

its distribution logged. The document however will not be automatically
updated. The holder has the responsibility to ensure that he has the
correct issue before using it.
26. “Document Control Log”
“Document Control Log” means a document produced following the

particular needs of the Project, whereby the logging criteria are based on
either selected document identification code or follow-up data.
27. “Voucher”
“Voucher” means a document registering the transaction and indicating

the account codes, budget codes and the amounts.
28. “Product Identification”
“Product Identification” means marking, locating, or otherwise ensuring

that the material or product identity is known at all time.
29. “Product Traceability”
“Product Traceability” means marking, locating, or otherwise ensuring

that the material or product is traceable and its location is known at all
time.
30. “Batch Traceability”
“Batch Traceability” means that the material or product is traceable from

its certification as a batch or as an item, to the receipt at the Stores or
storage location on Site. Traceability is not provided to individual location
on Site.
31. “Full Traceability”
“Full Traceability” means that the material or product is traceable from its
certification through records and material markings to its final location in
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the works.
32. “Limited Traceability”
“Limited Traceability” means that the material or product is traceable

from its certification through records to its location(s) within the works.
33. “No Traceability”
“No Traceability” means that the material received in the Stores complies
with the Purchase Order, but neither test certificates nor letters of
conformity are supplied or required. The installation inspection record is
used as a proof that the material has been used for the intended purpose.
34. “Receipt Inspection”
“Receipt Inspection” means the inspection of material arriving at Site to

determine its compliance with the Project requirements prior to
acceptance for use.
35. “In Process Inspection”
“In Process Inspection” means the inspection and tests performed

throughout the duration of the Project to verify the compliance of the
works to the specified requirements.
36. “Final Inspection”
“Final Inspection” means the inspection of the records of the works at

completion or at completion of pre-determined elements to ensure that
all previous inspections and tests have been satisfactorily carried out and
properly recorded.
37. “Materials”
“Materials” means all items covering the materials or equipment

delivered to Site and to be incorporated in the Project.
38. “Non-Conformance”
“Non-Conformance” means any work, item, or service provided by the

SBG-ABCD, a subcontractor or a vendor that does not meet the specified
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requirements.
39. “Non-Conformance Report (NCR)
“Non-Conformance Report” means the report on which the

non-conformance is detailed, its disposition is proposed and agreed, and
on which the successful completion of the disposition can be recorded as
verified.
40. “Dispositions”
“Dispositions” means proposed actions to rectify the situation following

on NCR.
41. “Corrective Action or implemented dispositions”
“Corrective Action” means approved and implemented actions to rectify

the situation following an NCR.
42. “Preventive Action”
“Preventive Action” means action taken to prevent occurrence of the

events giving rise to the potential non-conformance.
43. “Internal Audit”
“Internal Audit” means an Audit carried out by the “SBG-ABCD” on itself.
44. “External Audit”
“External Audit” means an Audit carried out by the SBG-ABCD on a

Subcontractor or Supplier. Or audit carried out by the outside body such
as a third party. This third party audit is valid to all parties including the
main contractor.
45. “Corrective Action Request” (CAR)
“Corrective Action Request” means a report to record the

non-conformances of the Audit to indicate them and to follow-up the
verification of the Corrective Action.
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46. “Audit Report”
“Audit Report” means the summary of the findings and the conclusions of
the Audit, which include the Corrective and/ or Preventive Actions.
47. “Methods Statements”
“Methods Statements” means a technical document to be read in

conjunction with the drawings, specifications, standards & codes of
practice, technical data sheets, schedules, work instructions, and any
other technical document related to a particular work.
48. “Source List”
“Source List” means a list of suppliers of materials and/ or subcontractors

for the work, approved by the Client.
49. “Vendor / Sub Contract Dossier”
“Vendor/Sub Contract Dossier” means a Dossier which includes

SBG-ABCD Brochures, check lists, reports of Site visits (if carried out),
copies of local registrations, approvals / and other pertinent data to
support application for approval.
50. “Category List”
“Category List” means a list of equipment, materials, and subcontracted

services for which the “SBG-ABCD” shall request approval by the Client.
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SECTION 3
3-QA/QC ORGANIZATION & JOB DESCRIPTIONS
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CORPORATE ORGANISATION: Please refer to Annex: 1
PROJECT SITE ORGANISATION: Please refer to Annex: 2
QA/QC ORGANISATION: Pease refer to Annex: 3
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3.1 JOB DESCRIPTION FOR QA/QC PERSONNEL
3.1.1 JOB DESCRIPTION FOR QA MANAGER
Reporting: The QA Manager will report to the Project Director.
Main Responsibilities:
1. To ensure that the approved PQP is implemented and effective on

this Project.
2. To ensure that the work carried out on Site is in accordance to the
latest approved drawings / documents and specification at the time
of execution.
3. To prepare / develop ITP along with checklist and records to be
used for major activities on this Project.
4. To assist in preparation of ITP for the sub-contractors as per the
requirement of the Project.
5. To ensure effective implementation of ITP by the sub-contractors
on this Project.
6. To conduct training sessions / meetings regarding Quality system
and documents implementation on this Project, such as PQP, ITP,
NCR, Quality Procedures etc.
7. To conduct weekly QA/QC meetings related to all QA/QC issues /
problems to be discussed and resolved effectively as well as
keeping a record of the Minutes of Weekly QA/QC Meetings.
8. To ensure that the NCR relevant to the work is closed out prior to
covering up the work by subsequent activities.
9. To ensure that all measuring and testing devices / equipments
being used on this Project (when and where) required are
calibrated periodically against certified standard equipments.
10. To carry out internal audit / inspections in areas where
quality is a concern.
11. To carry out audit / visit to the suppliers’ premises when
there is customer Complaints on their products.
12. To prepare NCR and CAR log periodically.
13. To prepare weekly / monthly reports for submission to the
management and to the Consultant and to keep a record of these
reports.
14. To ensure adequate QC staff is available in QC department to
carry out their task effectively.
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15. To ensure latest approved documents are being implemented

at the work point and all obsolete / superseded documents are
removed from the work point.
16. To ensure adequate and appropriate action has been taken
on the valid Consultant / Client comments related to quality.
17. To analyze NCR Log and CAR Log data and promptly report to
the Project Director about the outcome of the statistical data
analysis.
18. To ensure effective ITP exists on the Site to control the
relevant activity during execution and, if needed, get the ITP
revised.
19. To ensure that the work carried out on Site is in compliance
with the approved drawings, specification requirements and the
quality management system.
20. To ensure that the DOCUMENT CONTROL SYSTEM is
effectively implemented on this Project.
Note: These are main responsibilities & tasks; more will be added
during the execution of the Project as deemed necessary.
3.1.2 JOB DESCRIPTION FOR QC MANAGER
Reporting: The QC Manager will report to the Project Director.
MAIN RESPONSIBILITIES:
1 To manage the QC staff effectively on daily basis.

2 To prepare daily QC report as per the contract.
3 To coordinate with the Consultant where required to resolve
quality issues.
4 To co-ordinate with all relevant departments in connection with
Quality matters.
5 To ensure effective inspection / testing carried out by the QC
Inspector /QC Technician as per the latest approved documents
such as ITP, drawings, method statements, specifications, PQP,
QC procedures, submittals etc.
6 To ensure Quality records / documents as required by the
contract are maintained.
7 To assist QC Inspectors in order to resolve the quality related
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problems on Site.
8 To ensure all testing and inspection are carried out and
approved prior to covering up.
9 To issue Non Conformance Report when necessary and to
follow-up for its agreed disposition in order to close out the NCR.
10 To manage QC staff and issues efficiently and effectively
wherever Quality matters are concerned.
11 To develop mutual understanding related to the QA/QC system,
QC inspections, administration of the system etc. with the
Construction and Consultant.
12 To coordinate with the Consultant in order to resolve Quality
related problems on Site.
13 To ensure proper coordination with approved Independent
Testing Laboratories to carry out the tests and proper reporting
of the same.
14 To ensure all tests / inspection reports are submitted to the
Consultant in time as per the specifications / ITP.
15 Daily meetings with the QA Manager to discuss QA / QC related
matters.
16 Weekly meetings with QC supervisor, QC staff related to QC
matters and problems to be resolved. And review the
effectiveness and improvement in Quality Control of the activity.
17 To review quality control report on a weekly basis and distribute
it to all concerned.
18 To ensure healthy and productive environment is developed
during interaction with other departments / SBG-ABCD.
19 To conduct training sessions / meetings regarding Quality
system and documents implementation on this Project, such as
PQP, ITP, NCR, Quality Procedures etc.
Note: These are the main responsibilities & tasks; more

will be added during the execution of the Project as
deemed necessary.
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3.1.3 JOB DESCRIPTION FOR QA COORDINATOR
Reporting: The QA Coordinator will report to the QA Manager for this

Project.
1 The QA Coordinator will liaise between the Consultant and Site

related to all kinds of testing and inspections required by the
relevant ITP and specification.
2 To ensure that all inspections and testing are carried out as per the
relevant latest approved ITP.
3 To liaise effectively with Construction, QC Inspectors for the work
to be inspected in accordance to the “DAILY INSPECTION AND
TESTING SCHEDULE” and RFI submitted by the Construction in
QA/QC department.
4 To coordinate with the approved independent Testing Laboratories
for sampling and testing when required as per the ITP or agreed
with Consultant and Construction.
5 To coordinate with Consultant regarding inspection and testing as
per the schedule or agreed timings for inspection / testing.
6 To coordinate with Construction and QC Inspectors to ensure the
findings / comments by the QC Inspectors are passed to the
Construction and rectification done prior to calling the Consultant
for the inspection on Site.
7 To collect Daily Inspection and Testing Schedule from the QA/QC
department and the RFI to distribute to the relevant QC Inspectors
for inspections.
8 To coordinate effectively with Consultant, Construction and QC
Inspectors if there is any change in the timing / schedule for
inspection or any other reason related to work.
9 To ensure that the latest approved relevant documents are
available at the work point e.g. shop drawings, sketches, method
statements, ITP, technical data sheet of the product etc.
10 To ensure that the latest document register is available with the QC
Inspectors and all obsolete / superseded documents are stamped
SUPERSEDED / removed from the Site.
11 To collect the RFI from the QC Inspectors after inspections and
findings / defects rectified and signed off by QC Inspectors and
submit promptly to the Consultant in order to ensure the inspection
takes place in time.
12 Coordinate with Consultant on mobile regarding the RFI submitted
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and agree the timings for inspection between Consultant and

Construction, accordingly inform the QC Inspector on Site.
13 To ensure that the Consultant, QC Inspector and Construction are
available on Site for inspection at agreed timings.
14 To coordinate with the Consultant, Construction and approved
independent testing laboratories for agreed timing at Site
regarding sampling / testing.
15 To register the RFI in the QA/QC department which are being
submitted to the Consultant and returned back the acknowledged
copy of the RFI to the QA/QC department for filing purposes.
16 To coordinate with approved independent testing laboratories
regarding fresh concrete sampling and testing in line with
Construction and concrete supplier for timely concrete arriving on
Site.
17 To inform immediately the Construction and QA/QC Manager if any
non conformity is noticed on Site.
18 To be polite and coordinate effectively without any confusion /
misunderstanding to all involved.
19 To be vigilant and ensure that the latest information is passed
through all involved without any delay.
20 Prepare daily QC report and submit to the QA/QC Manager very
next day not later than 10 : 00 hours in the morning.
21 QA Coordinator shall read the specifications, drawings, PQP, ITP,
method statement, QC procedures and relevant QC documents for
effective implementation related to his part.
3.1.4 JOB DESCRIPTION FOR QC SUPERVISOR
Reporting: The QC Supervisor will report to the QC Manager of this

Project.
1 The QC Supervisor will liaise / coordinate promptly with the QA

Coordinator and the construction regarding the QC inspections in
line with the RFI and DAILY INSPECTION AND TESTING SCHEDULE.
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2 To arrange and ensure the availability of all the relevant latest

approved documents needed for inspection at the work point, e.g.,
RFI, Daily Inspection and Testing Schedule, approved drawings,
method statement, manufacturer technical data sheets, ITP etc.
3 To ensure stamp superseded all obsolete / superseded documents /
remove from Site and maintain the latest documents register at
Site office. No ‘C’ or ‘R’ status document to be used on Site.
4 To liaise closely with construction to get the work rectified,
re-inspected and coordinate promptly with the QA Coordinator
accordingly.
5 To liaise closely with Construction & QA Coordinator until the
inspection is carried out by the Consultant.
6 To ensure the Consultant, QC Inspectors and Construction are
available on Site for inspection at agreed timings
7 To arrange all tests / inspection reports and submitted to the
Consultant in time as per the specifications / ITP.
8 To arrange off-Site inspections are managed properly when
required.
9 To ensure and arrange proper and effective coordination is
developed with Consultant related to inspections and quality
control. The progress / work should not be jeopardized by
misunderstanding / lack of coordination.
10 Attend Daily meetings with the QA and QC Manager to discuss QA /
QC related matters.
11 Arrange weekly meetings with QC staff related to QC matters and
problems to be resolved. And review the effectiveness and
improvement in Quality Control of the activity.
12 To prepare quality control report on weekly basis and distribute to
all concern.
13 To organize and carry out training / awareness sessions where
required regarding Quality issues / Quality Procedures (Quality
System, PQP, ITP, Checklists, NCR, etc.)
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3.1.5 JOB DESCRIPTION FOR QC INSPECTOR
Reporting: The QC Inspector will report to the QC Supervisor for this

Project.
1 The QC Inspector will liaise / coordinate promptly with the QC

Supervisor and the Construction regarding the QC inspection in line
with the RFI and DAILY INSPECTION AND TESTING SCHEDULE.
2 To carry all relevant latest approved documents needed for
inspection at the work point, e.g., RFI, Daily Inspection and Testing
Schedule, approved drawings, method statement, manufacturer
technical data sheets, ITP etc.
3 To stamp all obsolete / superseded documents and remove these
documents from Site and maintain the latest documents register at
the Site office. No ‘C’ or ‘R’ status document to be used on Site.
4 To liaise with Construction and plan inspection on priority basis by
coordinating with QC Supervisor in this regard.
5 Inform findings / defects to the Construction by recording on the
RFI attachment sheet and checklist, giving the photocopy of the
same and taking acknowledgement on the original.
6 To liaise closely with Construction to get the work rectified,
re-inspected and coordinate promptly with the QC Supervisor
accordingly in this regard.
7 Sign off the RFI along with the status of your findings and checklist
attached and handover the complete RFI to the QC Supervisor for
further action.
8 To liaise closely with Construction & QC Supervisor until the
inspection is carried out by the Consultant.
9 In case the work is not ready / non compliance and cannot be
rectified / completed within 24 hours, then the RFI will be cancelled
with ‘C’ status after coordinating with the QC Supervisor and the
Construction.
10 QC Inspector will immediately inform the Construction for any non
compliance encountered on Site. QC Supervisor will also be
informed promptly. If the non-compliance is not acted upon /
rectified within 24 hours, a written report will be produced
supplemented with photos and submitted to the QA/QC Manager
via QC Supervisor.
11 QC Inspector shall read the specifications, drawings, PQP, ITP,
method statement, QC procedures and relevant QC documents for
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effective implementation related to his part. (Inspections,

witnessing, monitoring, surveillance, reporting, etc. )
12 To be polite and coordinate / liaise effectively without any confusion
/ misunderstanding to all involved.
13 Be vigilant and proactive on Site, pick-up deficiencies, faults,
noncompliance etc. of any work on the job Site and report
immediately to the Construction and QC Supervisor and initiate the
action to get it corrected / rectified ( in accordance to the Project
requirements ) prior to getting it covered up.
14 To ensure that no RFI is pending and to be acted upon it within 24
hours.
15 To liaise with QC Supervisor in case of any difficulty / problems /
issues / clarification / information related to work / inspections.
16 To assist Construction team in order to resolve quality related
problems.
17 Being responsible for the quality of the area assigned.
18 To liaise with QC Supervisor, Construction, approved independent
test laboratories and Consultant regarding any testing on Site (area
assigned).
19 To avoid delays in work and take necessary action to solve the
problems.
20 To ensure that ‘SAFETY’ is practiced on Site at all times. Any safety
hazard noticed shall be immediately reported to the Safety Officer
and concerned personnel on Site. Initiate to rectify / clear the
safety hazard.
21 To prepare daily QC report and submit to the QC Manager and QC
Supervisor not later than 9:00 am next day without delay.
during the execution of the Project as deemed necessary
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3.1.6 JOB DESCRIPTION FOR QC TECHNICIAN
Reporting: The QC Technician will report to the QC Supervisor for this

Project.
1 The QC Technician will liaise / coordinate with the QC Supervisor

and the Construction regarding Sampling / testing of concrete / soil
/ steel etc. in accordance to the latest approved documents.
2 To carry all relevant latest approved documents needed for
inspection / testing at the work point, e.g., formats, Daily
Inspection and Testing Schedule, approved drawings, method
statement, manufacturer technical data sheets, ITP, etc.
3 To stamp all obsolete / superseded documents and remove these
documents from Site and maintain the latest documents register at
the Site Office.
4 Witness the sampling and testing of concrete / soil / steel etc. as
per the approved documents and fill the relevant forms
accordingly.
5 In case of any failure / non-compliance, immediately inform the QC
Supervisor and the Construction, never allow the failed material /
noncompliance product sent to the Site or covered up without the
review and approval by the authorized person.
6 QC Technician shall read the relevant specifications, ITP, method
statements, QC procedures and relevant QC documents for
effective implementation related to his part. (inspections,
witnessing, monitoring, surveillance, reporting etc.)
7 To fill all the relevant formats, prepare report and collect all
delivery tickets in accordance with the relevant ITP and QC
procedures. Handover the filled formats, report and delivery tickets
to the QC Supervisor for review and further submission in QA/QC
department.
8 To maintain the register for all concrete sampling / testing in
accordance with the relevant approved procedure / QC document.
9 To witness and ensure that the preparation, the concrete sampling,
testing, specimen (cubes) initial curing, de-molding, handling,
transportation etc. are strictly in compliance with the approved
procedure / QC documents.
10 To ensure that all concrete specimens are fully traceable, labeled
and identified as per the approved QC procedure documents.
11 To ensure and check the concrete moulds to be cleaned, oiled, leak
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proof, good condition etc. prior to casting the concrete specimen

and also check the calibration in random.
12 Ensure the mould is immediately labeled for grade of MIX and
sample number as the fresh concrete is casted into the mould.
13 Check that a valid calibration certificate is available for the
thermometer being used for testing and recording temperature.
14 Ensure and check that the testing equipments are in good
condition.
15 To be polite and coordinate / liaise effectively without any confusion
/ misunderstanding to all involved.
16 To ensure ‘SAFETY’ is practiced on Site at all times. Any safety
hazard noticed shall be immediately reported to the Safety Officer
and concerned personnel on Site. Initiate to rectify / clear the
safety hazard.
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SECTION 4
4-OVERVIEW OF THE PROJECT QUALITY MANAGEMENT SYSTEM

(ISO 9001:2008 VERSION)
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4.1 COMPLIANCE
This Project will comply with the ISO 9001:2008 International

Standard “Quality Management Systems – Requirements”.
The key features of the ISO 9001:2008 International Standard are as

follows:
I. Customer focused organization
II. Greater focus on Management commitment and involvement
III. Quality of Leadership
IV. Process oriented approach
V. Focus on continual improvement
VI. More involvement of all levels of staff
VII. System approach to Management
VIII. Factual approach to decision making
IX. Mutually beneficial supplier relationships
X. Progression towards Quality Management from Quality
Assurance which means that rather than just establishing and developing
plans/ controls relating to Construction or service delivery, the focus in
the new standard has shifted to the coordination of all activities relating
to organization policies/ objectives and customer satisfaction. This
development is expected to help provide greater customer
confidence while at the same time demanding greater
management involvement and continual improvement.
4.1.1 NORMATIVE REFERENCE
In addition to the International Standard ISO 9001:2008 requirements,

this PQP is referenced to the SBG-ABCD Quality Manual.
4.2 MANAGEMENT REVIEW

The following aspects of the Project will be discussed at Management
Review Meetings (as referred in QMSP-GEN-06) held on a minimum of 3
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months basis. The items discussed at the meeting will be:
Action points being raised at the last Management Review Meeting.

Results of percentage of rejected inspections
Results of audits
Client satisfaction
Corrective/Preventive Actions and proposed improvements &
enhancements to the Project Quality Management System
Supplier/Subcontractor performance
Identification/review of staff training needs
Review / achievement of the Project’s stated policy and objectives
Resources
Minutes will be taken and circulated to all attendees. Action points

raised shall be followed up by the staff of the Project.
A. SBG-ABCD top management shall review the Quality Management

System at least once every six months to ensure its suitability,
adequacy, and effectiveness. The QMS, quality policy, and quality
objectives will be evaluated for any needed changes. Records of
these reviews shall be maintained.
B. Review Input
Management reviews shall utilize:

• Internal and external quality audit results
• Analysis of rejected inspection requests ( ‘C’ status )
• Feedback information from OWNER
• Status of corrective / preventive actions
• Follow up on actions from previous management reviews
• Other changes (for example scope of work changes) that could
affect the QMS
• Recommendations for continual improvement
C. Review Output: Results of management reviews shall be recorded and

addressed as appropriate:
• Improvements in the QMS and its processes

• Improvements in Project related to OWNER requirements
• Resource needs
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Action items should be followed up on at subsequent management

reviews to ensure closure.
4.3 MANAGEMENT COMMITMENT

The top management (to be advised by SBG-ABCD) of SBG-ABCD is
committed to the development and improvement of the quality
management system by:
i. Communicating the importance of meeting Owner/Consultant

requirements, regulatory, and legal requirements by incorporating
the same in the Project Execution Plan as well as procedures that
will be implemented for various aspects of the work.
ii. The implementation of a quality policy and quality objectives.
iii. Conducting management reviews in accordance with this Project
Quality Plan.
iv. Ensuring the availability of necessary resources in accordance with
this Project Quality Plan.
4.4 RESPONSIBILITIES AND AUTHORITY

A. SBG-ABCD is organized in the following manner; The PCSM
Manager is responsible for maintaining the organization charts.
B. QC Manager and QA Manager shall have organizational authority at
least to that of the line managers responsible for the execution of
the work. All QC personnel shall functionally report to the QC
Manager.
C. While assigned to the Project, quality personnel shall be dedicated
to the work described for them for QA/QC and perform no other
function on this Project.
D. SBG-ABCD has assigned responsibilities and authority in the
following manner. The following is a summary listing of the major
responsibilities and authorities of key technical and managerial
personnel assigned to the Project. The Project execution Plan
further details the roles and responsibilities in a comprehensive
manner.
E. General Manager Assignment of qualified management and
senior supervisory personnel and resources to the Project,
including the Quality Assurance Manager and Quality Control
Manager.
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F. Project Director
Establish the Site Organization.
Assign detailed work assignment to the Site personnel.
Control overall construction work including all support
functions related to Design, engineering, Project controls,
procurement, construction, Project interface, safety and
security. Overview the performance of the organization to
ensure it meets with the schedule requirements for the
Project.
Represent SBG-ABCD to the Client.
G. Construction Manager
Construction of the Project in conformance with the detailed
drawings and Contract Specification within the overall
schedule and cost parameters set for the Project.
Maintenance of all construction records.
Management of all personnel assigned to work under him.
Management and coordination of all subcontractors work at
the Site.
Responsible for schedule , quality and safety conformance.
H. Engineering Manager
Responsible to ensure that the Site construction has all the
technical information required to construct the Project such
as “approved” construction drawings, technical data as per
the established schedule.
Engineering Coordination.
Responsible for the development of requisitions related to
Design, & Engineering.
Ensure that all contract close-out submittals are made to the
Owner such as as-built, warranties, spare parts, maintenance
manuals, etc.
I. Project Control Systems Manager:

Planning and Scheduling
Reporting
Cost Control
Document Control
J. Procurement & Contracts Manager

Procurement of all materials and subcontractors based on the
technical specifications and programming requirements as
well as the budget set for the Project in conformance with
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applicable Industry procedures.

Reviewing of contracts as per the Project requirements.
Identifying the different sources for the procurement
requirements.
K. QA/QC Managers The QA/QC Managers are responsible for

managing a system for quality control which monitors and verifies
the implementation of the Drawings, Specifications and the Quality
Plan. The QA/QC Managers report to the Project Director. Individual
QA/QC Inspectors /Engineers shall perform inspections as directed
by the QA/QC Managers in accordance with the Inspection and Test
Plans (ITP’s). The QC Manager will be located at the Site and the QA
Manager will be located at the home office.
4.5 PROJECT OBJECTIVES AND CONTINUAL IMPROVEMENT

The Project will set itself objectives for the period which are SMART (i.e.
Specific, Measurable, Achievable, Relevant/Realistic, Time bound). Data
will be captured towards monitoring of the objectives and analyzed
periodically. Corrective actions will be analyzed and taken when there is
a failure to meet defined objectives. Thus, the Project will constantly be
spurred on to continuous improvement. The objectives will be reviewed
periodically and modified if necessary.
4.5.1 TOOLS TO MONITOR SMART
S = SPECIFIC TO THE DEPARTMENT

M = MEASURABLE
A = ACHIEVABLE
R = REALISTIC
T = TIME BOUNDED
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4.5.1.1 SPECIFIC TO DEPARTMENT

PLANNING
Each department will develop a monthly schedule for his department on

basis of the overall program of the Project. The task to be completed
within the monthly schedule will be monitored in the weekly meeting with
all department managers and the Project Director.
The monthly schedule prepared by each department will be reviewed by

the Project Director and approved in the beginning of the month. This
meeting also helps in the coordination of all departments to ensure there
is no short comings and clashes / obstructions in fulfilling the planned
target.
Monthly planning helps to detect the trends towards improvement. If it is

lacking behind, appropriate measures will be taken to upgrade and bring
back to the plan target this can be done by:-
1. Increasing resources
2. Training
3. Investigating the root cause
4. Appropriate remedial measures
5. Replacement.
4.5.1.2 MEASURABLE
The planning as detailed above in 4.3.1.1 will be measurable in line with
the Site progress and the overall Project planning. This also includes the
quality of the work, which is measured on the basis of number of NCR
issued, number of rejections, remedial works, abortive works, number of
rejected RFI returned back with ‘C’ status, Trend analysis of reasons for a
RFI rejections. etc.
The trends of such events will be discussed in weekly QA/QC meeting and
weekly meeting for NCR log in order to achieve improvement in that area.
The actions to be taken to achieve improvement are as follows:-

2. Training
4. Appropriate remedial measures.
5. Replacement.
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4.5.1.3 ACHIEVABLE
This is more or less related to planning on basis of the available resources
and means in order to analyse the target considering all possible negative
effects / hindrances to achieve the goal.
Again, the content of planning detailed in 4.3.1.1 above is applicable for

improvement.
4.5.1.4 REALISTIC
This is related to implementation and actual action by each department
This again refer to weekly meeting as detailed above in 4.3.1.1, where
the Project Director review and approves the monthly target for each
department. He may amend if the monthly planning / schedule is not
realistic.
Furthermore, this monthly schedule can be revised when reviewed in the

weekly meeting with the Project Director and with coordination with all
other relevant departments and current situation. The trend for
improvement is again based on ( if lagging behind than planned )
2. Training
5. Replacement.
4.5.1.5 TIME BOUNDED

As the monthly target of each department is monitored on weekly basis in
the weekly meeting with the Project Director, the planning for such target
is done on basis of the overall planning of the Project.
The progress is monitored in all areas which results in overall construction

on the job Site with quality and fulfilling all the requirement of the Project
in time.
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Any shortcomings are upgraded on weekly basis and follow up of the

same.
2. Training
5. Replacement.
The overall planning and the actual progress is monitored by the planning
department which leads to the trend and highlights the area needs
improvement in order to complete the Project in time.
4.6 ANALYSIS OF DATA

Data gathered from all the Projects are analyzed to examine SBG-ABCD’s
corporate system and implement activities for continual improvement, as
detailed in paragraph 4.3.3. This analysis takes into consideration the
following general criteria:
 Owner’s satisfaction
 Satisfaction of other interested parties
 Effectiveness of the processes
 Achievement of the organization’s performance objectives
Data review and the analysis of possible problems are carried out as a
rule by the various departments in SBG-ABCD organization.
Special working groups can be constituted for the analysis of particularly

complex problems.
Specifically for the Project the data analysis examines:

A General Items
i. Listing of quality audits completed (internal and
subcontractors), in progress, and planned.
ii. Status of open corrective actions for Non-conformance
reports, audits and management reviews.
iii. Quality Personnel Listing by Discipline and mobilization
/demobilization plan.
iv. Listing and status of engineering waivers requested
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B Design and Procurement Phase Items

i. Listing of supplier surveys performed with
a summary of findings, and planned
surveys.
ii. Listing of Pre-inspection Meetings
conducted and planned.
iii. Listing of supplier inspections performed
versus scheduled inspections, and those
planned.
iv. Non-conformance reports issued by Owner
Representative or SBG-ABCD during
design or procurement: number issued,
closed out, and pending.
C Construction Phase Items

i. Non-conformance reports issued by Owner
Representative or SBG-ABCD during
construction: number issued, closed out,
and pending.
ii. Listing and disposition of all defective or
rejected material or equipment received at
job Site by SBG-ABCD and subcontractors.
iii. Number of rejected RFI with ‘C’ status
analyzed as area / trade / discipline /
activity etc.
The above data will be analyzed and submitted to Owner with a monthly
Quality Management Report.
Further details are described in the Project Procedure ‘Project Quality

System Improvement and Data Analysis Procedure”
4.7 IMPROVEMENT
4.7.1 CONTINUAL IMPROVEMENT

A) The continual improvement process is carried out taking into
consideration the following:
1. Data analysis
2. Corrective action
3. Preventive action
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4. Management review
5. Lessons learned
6. Process performance measures
7. Repeated violations
8. Internal and external Non conformities
9. Internal and external audits
10. Customer satisfaction
11. FIR rejection rate by Consultant compared to quality objective of less
than 3%
B) SBG-ABCD shall establish measurements system and track

performance for any Owner specified improvement
initiatives.
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4.8 GENERAL REQUIREMENTS FOR QMS

In order to implement the QMS, SBG-ABCD has developed the following
matrix that identifies the process needed to ensure effective operation
and control of the processes; availability of information necessary to
support the effective operation and monitoring of these processes;
methods of measurement, monitoring, and analysis needed in order to
implement those actions that will achieve planned results and continual
improvement.
Risks to
Quality Internal
Objectives achieve Controls
Processes Measurements
Objectives
Contract Understand Inexperienced Internal Were contract
Review the Personnel Procedures requirements
requirement of Review, Failure List of met?
the Project and to understand Reference –
the Owner requirements appropriate
QMS Manual
Section
Mobilization Prepare for Subcontractors Internal Was Project
Design, and staff not Procedures schedule met?
Procurement, hired; Processes List of
Construction not controlled, Reference –
inexperienced appropriate
personnel, lack QMS Manual
of proper Section
resources
Design Progress Design Poor customer Internal Where
to appropriate information, Procedures technical
levels for review Inexperienced List of requirements of
personnel, Reference – the Contract
Failure to appropriate met and
understand QMS Manual submitted to
requirements Section the SBG-ABCD
for review on
time?
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Risks to
Quality Internal
Objectives achieve Controls
Processes Measurements
Objectives
Procurement Procure Poorly defined Internal Was material
materials that requisitions, Procedures delivered on
meet customer Unqualified List of time? Was
requirements, supplier, poor Reference – material
budget and expediting, appropriate defective?
on-time poor inspection QMS Manual
delivery Section
Construction Meet the Incompetent Visual Was overall
customer’s workers; Inspection; non-conforman
stated inexperienced Non- ce percentage
expectations construction destructive acceptable?
with regard to supervisors; examination,
quality, cost, inappropriate Proper testing
aesthetics and working procedures
time. Internal conditions;
measurement abnormally
for the rejected stringent
RFI are minimize requirements;
(<3%) Lack of
accountability;
unclear HR
policies
SBG-ABCD has developed a quality manual and implements control

procedures to describe the standard operating practices (processes) that
apply on various Projects.
When parts of the work are subcontracted, the sub-contractor’s portion of

the work needs to be reflected in the Project Quality Plan or be referenced
to a stand-alone subcontractor’s quality plan. When a stand-alone
sub-contractors’ quality plan is applied, the prime SBG-ABCD needs to
develop a detailed procedure how he intends to control the
sub-contractor’s activities.
On this Project the subcontractors shall be performing work under this

Project Quality Plan. The Procurement Manager shall incorporate the
scope of the services performed by the subcontractors into the
requirements of this PQP. The conformance of the subcontractors to this
Project Quality Plan is subject to periodic internal audits. The QAM will
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perform such internal audits 15% and 60 % completion of each Project

phase. Areas for noncompliance shall be resolved to the satisfaction of
SBG-ABCD and the Owner and records maintained. The trend analysis of
inspections for each subcontractor shall also be developed which will
highlight the deficiencies of sub contractors in meeting technical
requirements.
4.9 CONTRACT REVIEW

The Project will ensure the systematic signing and stamping of Contract
documents and drawings received from the Consultant / Project
Managers / Client and the carrying out of a detailed comparison of all
tendered / negotiated documentation and information against contract
documentation and information. Discrepancies identified will be
addressed in the form of a report by EM to the PD, which will be forwarded
to the Contracts Administration Department of the SBG-ABCD Head
Office to ensure any agreed-to changes have been incorporated.
Variations (if any), shall be handled as outlined in the contract.
SBG-ABCD will review the contract agreement to determine customer

requirements. The Project Director will evaluate these requirements and
determine any additional requirements including regulatory and legal
ones, which may not have been identified by the Owner, and need to be
implemented to support the delivery of the Work. The report will be
forwarded to the Contracts Administration Department of the SBG-ABCD
Head Office for further action and to report the Owner Representative.
4.10 DOCUMENT AND DATA CONTROL

The purpose of document and data controls is to establish the
requirements for the distribution and control of documents, including
drawings, changes thereto, for those activities affecting quality.
4.10.1 GENERAL
A. SBG-ABCD has established the following documentation for its quality
management system:
1. Quality policy and quality objectives
2. This Project Quality Plan
3. Documented procedures
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B. Planning, operation, and process control documentation such as:

1. Inspection & Test Plans (ITP)
2. Method Statements
3. Records of internal reviews
4. Inspection and test reports
5. Internal/external audit reports and corrective action
C. Other documentation used to ensure effective planning operation and

control of records:
1. Contractual Documents
2. Project Planning and Control Documents
3. Technical and Construction Documents
4. Purchasing and Subcontracting Documents
5. Quality Records
6. Correspondence with the Owner
7. Minutes of Meetings and Reports
4.10.2 CONTROL OF DOCUMENTS

A. The Project Quality Plan, referenced procedure (as referred in
QMSP-GEN-01), and Inspection & Test Plans are controlled
documents. The QAM is responsible to ensure the initial issue and
subsequent changes are acknowledged by those authorized to
receive the Project Quality Plan.
B. A documented procedure has been established to control documents
required for the Quality Management System. Project documents
shall be maintained at the following locations:-
• Site Office
• Home Office
C. Access to these files shall be limited to Project participants only on a

need to know basis.
D. The EM is responsible to review all Project documents for conformance
to the contract prior to submitting to Owner Representative. This
review shall be indicated on each item by signature. The QC
Manager is responsible for Quality related issues and documents.
E. Methods shall be used to track the status of transmittals that require
action by the recipient.
F. Documents issued for construction will be approved by qualified and
authorized individuals as required by the contract.
G. As-built documents shall be maintained by the EM at the Site office. An
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index of as-built documents shall be maintained as part of the file.

As-built conditions shall be recorded on Project documents by
clearly marking out using red lines as the Project progresses by the
construction department personnel; all documents shall be verified
for accuracy by the QCM and shall be transmitted to Owner
Representative by the EM at the end of the Project.
H. Only the latest authorized issue of Project documents shall be
available for use by SBG-ABCD personnel. Documents not
authorized for use, voided documents or superseded documents
shall be stamped as such and placed in a different files at different
location as a means to prevent use.
I. All documents transmitted to Owner Representative for review shall
use a transmittal form which identifies the item transmitted and the
action to be taken by Owner Representative. The document status
shall be updated based on transmittal information.
J. The EM is responsible for reviewing the contract and identifying
submittals and deliverables to be transmitted to Owner
Representative. This process will begin with the preparation of the
Document Distribution Matrix and submission of the same for the
approval of the Owner at the start of the Project; the updated
version of the same shall be submitted to the Owner as part of the
Monthly Report for review and information.
K. Controls shall be established to track the status of any item on the list
that requires authorization or approval. These items shall not be
released until approved or authorized.
L. A copy of the approved Project Quality Plan, procedures and Inspection
& Test Plans for Owner Representative use shall be available at all
locations where work is undertaken for this Project.
M. Drawings and specifications will be carefully controlled by the
Engineering department of SBG-ABCD in accordance to the
relevant procedures of SBG-ABCD Control over Drawings and
Specifications. Drawings supplied by the Consultant will be
appropriately stamped, logged into a Drawing Control Register and
a complete set of contract drawings will be maintained on the
construction rack for reference. Superseded drawings will be
stamped as such and a copy maintained for reference. Details of
controlled copy holders of drawings and specification copies will be
maintained. Revised copies of drawings / specifications will be
issued to controlled copy holders of the same. Further control over
the issue of Shop Drawings is as described in the SBG-ABCD
relevant procedures. Further control over the issue of As Built
Drawings is detailed in the relevant SBG-ABCD procedure
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N. The document register will be prepared and updated daily and

distributed on fortnight basis by the Engineering department. This
document register will be readily available to preclude the use of
invalid and / or obsolete documents. Furthermore, daily planning
and progress report is also distributed to Engineering and Planning
department, in accordance to the current situation on Site, if there
is any change in the document issued to Site for construction
(which is nearly going to be executed) the Engineering and
Planning department will immediately notify the relevant Site
personnel about the change.
O. The Project shall exercise control over quality documentation as
detailed in the SBG-ABCD procedure. Additions / revisions to the
documentation will be forwarded to staff under cover of a Memo
clearly indicating the revision status and revision dates of the
documents. Superseded / obsolete documents will be removed
from use. A list of controlled copy holders of the quality
documentation will be maintained. Requests for additions,
amendments etc. will be reviewed periodically and appropriate
actions will be implemented.
In addition QA/QC department will carry out surveillance every

day and formal internal audit to ensure latest approved
documents are in use at the work point
4.10.3 CONTROL OF RECORDS

A. A documented procedure to control the identification, storage,
retrieval, protection, retention and disposition of quality records
shall be established (as referred in QMSP-GEN-02).
B. Project records shall be stored in suitable environment to prevent
damage or deterioration and to prevent loss. Records shall be filed
by subject, date, file category, etc.
C. An index of Project records shall be part of the file. Responsibility for
the accuracy and completeness of the records is assigned to the
EM. Access to records shall be under the control of the EM. Removal
of records to a location other than the immediate are where the file
is located shall be restricted to authorized persons. Measures to
identify removed files and their current location shall be
maintained.
D. The EM shall identify those records to be transmitted to Owner
Representative upon completion of the Project and transmit the
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appropriate records.
E. SBG-ABCD’s records that provide evidence of conformance to
requirements and of the effective operation of SBG-ABCD's quality
management system shall be identified, stored, protected, and
retained. Retrieval shall be controlled. The QCM along with the EM
is responsible for identifying the records to be retained, retention
time, disposal method, and for arranging for their protection and
controlled retrieval.
F. Electronic data will be controlled in accordance with the SBG-ABCD
relevant procedure.
G. Quality Records will be controlled, maintained, and filed in accordance
with the steps defined in the SBG-ABCD procedure “Control of
Quality Records”. The Project will file all documents as detailed in
the Project Filing System. Archiving of documents and retrieval
of the same has been specified in the SBG-ABCD procedures.
Archiving will be done once every 12 months. All Project records
will be maintained as per the contract requirement / Consultant
instructions
4.10.3.1 PROJECT QUALITY RECORDS

A. The quality records to be maintained shall be established by the QC
Manager and document controller in QA/QC department.
B. Project Quality Records shall include where required, but will not be
limited to the following:
• Inspection Records or Reports

• Checklists
• Test Records
• Non-Conformance Reports
• QA/QC memos related to Quality
• Training records and roaster.
• Weekly QA/QC meetings
• Pre-installation / kick-off meetings.
• Change Notices and Variations
• Material Certificates of Conformity
• Material Qualification Records
• Material Delivery Records
• Procedure Qualification Records
• Personnel Qualification Records
• Pre-Commissioning and Commissioning Records
• Final Inspection Certificates
• Handover Documentation
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• RFI
• Calibration Certificates
• Standards being used on Site / Project
4.10.3.2 QUALITY RECORDS FILING SYSTEM

A. The Quality Records, which are to be filed, will be established by the
QC Manager and document controller in QA/QC department.
B. The Document Controller of QA/QC department will use A4 size, lever
arch files to store the quality records. Each file will be numbered in
accordance with the Quality records index. The files will be held in
the Site QA/QC department on racking. No file will be stored
directly at ground level.
C. The Document Controller of QA/QC department will first determine the
nature of the work in hand. From this the appropriate Division of
the filing section will be determined [Ex: Site Works –Filing Section
n°1]. This is the primary division.
D. The Document Controller of QA/QC department will then identify the
Filing Reference, [Ex: Paving Works = Division 2 – Filing Section
2.04].
E. There may be one or more files, depending on the number of records
generated. The document controller will label QA/QC department
on every file then the numbering system will be followed, when one
file gets full, then the next file will be volume II, III, IV… The
document controller will sequentially number each file within a
filing section.
F. All filing Sections are Pre-allocated by the QC Manager and the
document controller of QA/QC department.
G. As files are created by the Document Controller, they will be added to
the Quality Records Index. At all times the document controller will
ensure that the Quality Records Index is up to date.
H. A table of Contents will be held in front of each file, which is listed in
the “List of Quality Records” . Whenever a document is placed in the
file, the document controller must complete the index with the
details of the record.
I. The table of contents will include the document title, number (if
available) and the date.
J. Once filed, no personnel other than those responsible for the files, will
be allowed to remove a document from a file. Copies will be made
for reference purposes and originals will never be used.
K. The document is to be completed and signed off by all parties
concerned.
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L. When a file is complete, it will be removed from the working files and
stored in a Site archive. Access to completed files will only be by
permission of the QC Manager.
M. No original documents will be removed from the files. Photocopies
may be made by the office boy for reference.
N. If required infrastructure is available on the Project Site, all the
records can also be maintained on CIS (Construction Information
Systems) software system.
4.10.3.3 HANDING OVER OF QUALITY RECORDS

A. Quality Control Records will be submitted regularly as per the Project
specification requirements to the Consultant.
B. A copy of all records will be maintained by the QA/QC department.
C. Subcontractors will be required to maintain their records and Final
Inspection Certification in the same manner as SBG-ABCD, using
sections of the same Project Quality Records System. “SBG-ABCD”
will accept all subcontractor records prior to handover to the
Consultant / Owner Representative.
D. A separate specific procedure will be developed and submitted to the
Consultant for “HANDING OVER OF QUALITY RECORDS” as per the
Project specification requirement. The QA Manager and
Engineering Manager will ensure that for any element of work, all
required inspection, test and commissioning records are available.
They will also make sure that any related Non-Conformance
Reports, Corrective Action Requests, Concession Requests or Field
Design Change Requests have been implemented and closed out.
E. When satisfied, they will sign the Final Inspection Certificate and file it
with the records concerned. The file will then be incorporated
within the Engineering Data File held by the Engineering & Planning
department.
F. Where a punch list has been raised to clear off outstanding items, it will
be similarly treated, with a Final Inspection Certificate raised to
verify completion.
G. When required by the Owner Representative, Records will be available
for review and acceptance prior to the completion of the primary
elements. On acceptance, the Owner Representative will be invited
to sign the Final Inspection Certificate.
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4.10.3.4 RETENTION TIME AND STORAGE

SBG-ABCD will retain all Quality Records for a period of 10 years
[or any other time as specified in the Contract or as per the laws
of the Kingdom of Saudi Arabia] from final acceptance.
Records will be maintained on labeled racks, with clearly identifying the

files in storage.
The files will be held within the Project in order to prevent deterioration
due to effects of the environment, vermin or fire damage. The condition
of the files will be monitored continuously by the Store Keeper in order to
detect the onset of any potential deterioration at an early stage.
The original documents will be stored at the Site office under safe and
acceptable condition for ready reference and finally handed over to the
OWNER as per the agreed procedure.
4.10.4 CORRESPONDENCE
A. The Project will ensure effective control over incoming and outgoing
correspondence in accordance to SBG-ABCD procedures (see 4.6.2
above) Incoming documents will be date stamped and forwarded to
the Project Director for action/distribution as relevant. Outgoing
correspondence will be signed by the Project Director. Incoming
and outgoing correspondence logs will be maintained. All outgoing
correspondence, whether letters or faxes will be identified.
B. The document numbering and registration will be unique for the whole
Project and as such will be centralized in one computerized
Document Control System.
Internal memos will have their own sequential numbering.

E-mails should not be used for official external
correspondence. Anybody issuing memos or e-mails must
ensure they are submitted to the secretary for circulation
and filing. E-mail will be used only for general
correspondence purpose.
C. Any correspondence involving or related to invoice, debit note,

contractual and or legal matters through e-mail are strictly
prohibited. Accounts Department is firmly instructed not to take
any action on payment instructions regarding commercial invoice
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received through e-mail. The processing of payment will

commence only upon receipt of the original invoice with all
supporting documents as might be required.
D. The original invoice and any other original document is necessarily to
be delivered to the Accounts Department duly signed and approved
by the authorized representative for its further processing of the
payment.
E. All other important matters will be forwarded through letter / fax
having the signature of the authorized signatory rather than e-mail.
F. Sending and receiving drawings through e-mail is a very powerful way
of transferring information usually required on an urgent basis. It is
good practice, and this must always be implemented, to confirm
receipt and / or issue by letter or by fax, with a proper reference
number, all and any drawing quoting in full the said drawing
number and its revision.
G. All correspondence will first be reviewed by the PD or his nominee and
then circulated as directed by the PD.
H. All correspondence will be filed daily: one in the master file and one in
the subject-wise filing. The master file will contain the circulation
copies in chronological order. The chronological order is
established through the document control system. The
subject-wise file will contain all original documents and will be
based on the filing system of SBG-ABCD.
I. All outgoing correspondence of a contractual, technical or financial
nature will be signed by the Project Director.
J. All incoming / outgoing correspondence of any nature will be treated in
accordance to the SBG-ABCD procedures.
4.11 MATERIAL MANAGEMENT SYSTEM (MMS)
4.11.1 PURPOSE AND SCOPE

A. The Material Management System (MMS) is a computerized program
that allows the user to follow most of the material used on Site,
from purchase order to delivery and distribution to the construction
team. Its main purpose is to help monitor the track of material
purchased, to allow follow-up of the storage (in quantities for each
item), and provide for an easy valuation of the stock-in-hand, at
every point of time (in local and foreign currency). This program is
developed on base of the construction program and it follows the
changes if any in the construction program.
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B. The program is a database, which links information from the Purchase

Order (PO number, Item description, Unit price, Supplier, Quantity
ordered, Accounting Code) with information from the Store
Received Vouchers (Stock code, Date, Quantity received) and Store
Issue Vouchers (Stock code, Date, Quantity issued to Site).
C. As an extension to MMS program a shipment follow-up program can be
added, which allows at any time to locate the whereabouts of any
goods ordered.
D. All of the above is summarized in the Monthly Store Report (refer to

SBG-ABCD procedures).
4.11.2 RESPONSIBILITIES
A. The Store Keeper is responsible to inform the QA/QC Department of
the Al Haram Expansion Project for the arrival of any material to the
store or at any other location on Site and to complete the inspection
request fully and actually.
B. The Store Keeper is responsible for maintaining records of goods
arriving and leaving the Stores including damage report and
incomplete orders.
C. The Procurement Manager will inform the Stores of arrival of materials
from abroad, check for storage conditions and arrange
transportation to the Stores.
D. The QC Inspector (materials) will check the material prior to it is used
in the permanent works.
4.11.3 METHOD MATERIAL CONTROL

A) Conditions of Packaging Handling and Transportation
1 Packing of materials delivered to Site will be in accordance with the

manufacturers’ recommendations. When these are not specified, it will
be in accordance with the transportation JV recommended procedure.
2 In any event, handling and transportation of materials or
equipment will be carried out in a manner that will prevent damage or
deterioration.
3 Where deemed necessary by the Procurement Manager and/or HSE
Manager and for unusual transportation and handling methods, specific
instructions will be issued to the transporters together with appropriate
manufacturers recommendations.
4 Wherever required, special tools and equipment will be used to
ensure safe and adequate handling.
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5 The PM (Construction) and HSE Manager will ensure that heavy

lifting equipment is certified to statutory requirements and that it is
operated by trained and experienced personnel.
B) Conditions of Store
1 The Storekeeper will store material at predetermined locations as

per manufacturer recommendations, and as per the product data
sheet both within the Stores and on Site. Safety regulation is fully
implemented to avoid any fire hazard.
2 The Procurement Manager or his nominee will liaise with the Store
Keeper in order to check the storage conditions available for
materials prior to their arrival on Site. The necessary provisions
will be initiated by him based on data contained in procurement
planning and the latest transit information.
3 Together with other materials, the Store Keeper will maintain
records of perishable materials (construction chemicals, sealants,
and paints). These will be maintained in an appropriate
air-conditioned environment identified as toxics or dangerous
(where appropriate) issued in “first out” order to avoid passing the
expiry date.
4 The QC Manager will ensure that the storage areas are inspected on
a monthly basis. The inspection will be placed on the schedule of
routine tests and inspections. A report of these inspections will be
prepared by the QC Inspector.
5 Cementations’ products will be protected against moisture, rain
and other contaminants as appropriate.
C) Receiving goods on Site
1 The Storekeeper will enter details of the goods received into the
appropriate register in the computer, indicating quantity, unit price, total
value, and date of receipt.
2 A Store Receipt Printout will be prepared for all items entering the
store.
3 A copy of the Store Receipt Printout together with a copy of the
Delivery Order or Invoice (original) will be forwarded to the concern
department as per SBG-ABCD procedure
4 All Store Receipt computer entries must clearly describe the goods
involved and include the arrival date of goods, suppliers name, invoice or
delivery order n°, details description, quantity, unit price etc.
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D) Bulk Materials Delivered to Remote Sites
1 Where bulk materials such as road gravels, sand, sweet soil etc. are
delivered directly to Site for inclusion in the works, the Site Engineer will
obtain the Delivery Note from the driver and copy immediately to the
QA/QC department along with the material inspection form duly filled for
receipt inspection in accordance with Project Inspection and Testing
Procedures.
2 Following receipt of inspection the Delivery Note will be copied to
the Procurement Manager and Stores with the result of the inspection
accepted or rejected with reason.
3 Where rejected the signature of the driver should be obtained if
possible.
4 The use of such bulk material, time, location, levels etc.; will be
recorded in the daily Inspection Reports of the Works.
E) Rejected Materials
1 The Storekeeper will identify on the delivery note all materials

rejected in that consignment. The notice that they were returned on the
delivery vehicle or not and the signature of the driver will be included.
Any not returned material will be stored in a separate zone.
2 A copy of the marked up delivery note will be given to the supplier
and the Procurement Manager.
F) Issuing Goods
1 A Store Issue Voucher will be prepared by the member of the

Stores personnel, who are responsible for the issue of materials.
Materials will only be issued against a Material Request that was
approved and signed by duly authorized personnel of the construction
team. Under no circumstances will any materials be released from the
store without a Store Issue Voucher being made. In case of hazardous
material and copy of material data sheets of hazardous material shall be
attached with the Issue voucher.
2 A copy of the Stores Issue Voucher signed by the consignee shall be
given immediately to the store computer operator, who will make an
outgoing entry in the appropriate computer file, showing a net balance
remaining in that file during the day.
3 A different file will be kept for issuing spare parts and consumables
for the workshop.
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G) Document produced by the MMS
1 Purchase Order / Local Purchase order (LPO) and/ or Foreign

Purchase Order (FPO)
2 Store Receipt Voucher (SRV)
3 Store Issue Voucher (SIV)
4.12 DISTRIBUTION OF CONTROLLED DOCUMENTS
A. The Distribution Lists and diagrams of controlled technical

documents (drawings, Specifications, etc.) will be prepared
by the Engineering Manager and authorized by the Project
Director.
B. The Distribution Lists of controlled documents will be
maintained by the Document Controller.
C. All controlled documents will be distributed with a transmittal
Documents by the Document Controller on instruction from
the person responsible for the maintenance of the document
e.g. Technical Engineer, Site Engineer, the QA/QC Managers,
etc...
D. The Document Controller will prepare a transmittal for
distribution as specified in the controlling Distribution List.
E. The transmittal will reference all documents transmitted and
to whom they are transmitted. It will be marked “Controlled
Copies”.
F. Against each recipient, the transmittal will indicate whether
the documents are issued for “approval”, “information” or
“for construction”.
G. The sender will initial the transmittal to indicate his approval.
H. The Document Controller will place the transmittal in the
Project Director’s Signature File.
I. On signature by the Project Director, the Document
Controller will copy the transmittal and documents as many
times as is required by the distribution list and will issue them
while retaining a copy for the Project File.
J. A return copy of the transmittal will be signed by the recipient
and filed by Document Controller.
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4.13 PREPARATION OF DRAWINGS
4.13.1 PREPARATION AND CHECKING OF DRAWINGS

A. The Engineering Manager will allocate drawings, sketches
and bar bending schedules to the draughtsman for detailing
in accordance with the planning or as required by the Site.
Drawings and schedules shall generally be detailed on A0 or
A1 sized pre-printed drawing sheets. Sketches will generally
be detailed on A3 or A4 pre-printed drawing sheets,
depending on the subject and degree of detail required. For
details of the title-block and drawing numbering, Project
numbering procedure (as per contract specification) will be
followed.
B. On completion of the drawing, sketch or schedule the
originator will sign it in the space provided. The Engineering
Manager will check the drawing, sketch or schedule to ensure
that the details and information are complete and return it to
the originator if required. After the amendments are done the
Engineering Manager will verify them and if correct will sign
the document as “checked”.
C. The document revision number and approval status will be
recorded by the Secretary, who will send it to the Project
Director for approval. Whenever required, registers of the
document status will be distributed to the holders of the
controlled documents. These revisions will be identified in
the revision box of the drawing, detailing the next revision
letter e.g. A, B, C etc., the description of the change, the
date, and the initials of the draftsman and the checker.
4.13.2 DRAWINGS PRODUCED BY THE SUB-CONTRACTORS

A. Drawings received from Subcontractors will be checked by the
Engineering Manager or his nominee to verify compliance with the
design drawings and coordination with other related disciplines.
B. Where errors are detected, the Engineering Manager or his nominee

will report these back to the originator for correction and
re-submittal.
C. When all amendments are incorporated, the Secretary will send the
documents to the Consultant for approval as per SBG-ABCD
procedure for this Project.
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4.13.3 AS-BUILT DRAWINGS

A. The Engineering Manager, his nominee or a subcontractor will neatly
and professionally mark “as-built” conditions for all work completed
on reproducible copies and on electronic disk in a program
stipulated by the Consultant. A legal original copy of the relevant
software be handed over at the same time as the first as-built
drawings to ensure that future users of the as-built drawings will be
able to read the drawings. If SBG-ABCD changes software, an
updated original copy will have to be transmitted. He will provide
additional drawings in order to show clearly the details for such
items as electrical signal line diagrams, RFIing connections, piping
and instrument diagrams and other applicable drawings and
sketches. These will be transmitted to the Consultant through the
CSD on a continuous basis before completion of a construction
item.
B. The SBG-ABCD and major subcontractors will maintain at the job Site
a complete set of the contract documents which will be accessible
to the Consultant at all times.
C. SBG-ABCD and major subcontractors will record on a continuous basis
all changes and field adjustments.
D. As-built documents shall be maintained by the EM at the Site office. An
index of as-built documents shall be maintained as part of the file.
As-built conditions shall be recorded on Project documents by
clearly marking out using red lines as the Project progresses by the
construction department personnel; all documents shall be verified
for accuracy by the QCM and shall be transmitted to Owner
Representative by the EM at the end of the Project.
4.13.4 DRAWINGS ON SITE

A. Distribution of drawings for Site use is always transmitted to the
Construction Manager, who will transmit himself the drawings to
the various parties on the Site.
B. The Subcontractor signs for receipt his drawings received through the
CSD and are personally responsible for their distribution to his
personnel on Site.
4.13.5 CONTROL OF THE SUPERSEDED DRAWINGS

A. When the Engineering Manager receives a new set of drawings, he
cancels the old revisions by marking the Title Block with two
stripes. He removes the superseded drawing from his Master file
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and places them in a box.
B. Each party on Site, who receives new issued drawings, is responsible

for updating his set of drawings that does not contain any
superseded drawings.
C. The subcontractors have to respect the same ruling.
D. The QC Inspector will check on a regular basis the drawing status
against the latest master drawings register if each party on Site
uses the right revision of the drawings for the execution of the
Work.
4.13.6 DRAWINGS AND COORDINATION

A. The Engineering Manager must coordinate all drawings between all
subcontractors / trades before he can issue these drawings for
approval to the Consultant. Although all the shop drawings are
being developed by the subcontractor FOCUS Company but
Engineering manager or his nominee will be responsible for the
overall coordination.
B. Only when these drawings are coordinated, checked and signed by all
relevant parties can they be released through the CSD system to
the Engineering Manager for distribution as “FOR INFORMATION”
and submitted to the Consultant for approval.
C. The same process will be followed when these drawings are returned
with or without comments. The Engineering Manager keeps a
copy of these commented drawings.
4.13.7 COORDINATION AND COMPOSITE SHOP DRAWINGS
A. The SBG-ABCD / approved sub-contractor (as per the approved

vendor list) will be responsible to prepare and produce composite
drawings showing the coordination of the Architectural, Structural,
Mechanical and Electrical work to ensure its proper, integrated, and
complete installation.
B. Procedures and conditions specified for the drawings will also apply to
the coordinated drawings.
4.14 PREPARATION OF MATERIAL SUBMITTALS

 The same process will be followed as for the drawings until all
information within the submittal is clear to define and explain each
separate system or item to work.
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 Each submittal will be issued with a properly filled transmittal form

to the Engineering Manager, who will check for coordination, has it
rectified if necessary and signed for onward transmittal through
CSD to the Consultant.
 The submissions, which in the Consultant opinion are incomplete,
contain errors, do not conform to the Specification, or are not
enough coordinated or checked, will be returned for re-submittal.
 The same process will be followed until approval before they can be
distributed through the CSD system to the Construction Manager
for distribution to different related parties on the Site.
 Affidavits, certificates, warranties, guarantees, operating and
maintenance manuals.
 The SBG-ABCD / Sub-contractor will be responsible to prepare and
produce the said document in due time for handover and testing as
per the requirements of the related specifications.
4.15 DOCUMENT CONTROL LOGS

A. Document Control Logs are produced following the particular needs of
the Project whereby the logging criteria are based on either
selected document identification codes or follow-up data.
B. Following Document Control Logs shall be produced on weekly basis: -
• The “Submittal Log Sheet” that contains the submittal status per
type of document and requires approval (listing of transmitted
documents, date of expected/received approval).
• Analysis of the return times of documents from the
Consultant/supplier/etc to highlight any delays in returning documents
back to SBG-ABCD.
C. Following Document Control Logs shall be produced on daily basis

• Material Submittal Schedule
• Drawing Log
4.16 QUALITY CONTROL PROCEDURES

Quality control procedures will be developed in line with the Project
specification, ITP, approved relevant documents, submittals and
approved method statement. The list of such quality control
procedures are as follows.
1. Field Quality Control for Concrete works.
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2. Field Quality Control for steel structure.

3. Quality Control Procedure for testing and measuring equipments.
4. Quality Control Procedure for incoming material.
5. Quality Control Procedure for Control of Non-Conforming Product.
6. Quality Control Procedure for NCR.
7. Quality Control Procedure for Survey works.
8. Quality Control Procedure for Site laboratories sampling and testing.
9. Quality Control Procedure for purchasing materials.
10. Quality Control Procedure for underground services.
11. Quality Control Procedure for excavation & pile breaking / trimming.
12. Quality Control Procedure for RC works. ( Column / walls )
13. Quality Control Procedure for RC works (slab).
14. Quality Control Procedure for Fire Proofing works.
15. Quality Control Procedure for Masonry works.
16. Quality Control Procedure for Curtain walls.
17. Quality Control procedure for Wall finishes.
18. Quality Control Procedure for Floor finishes.
19. Quality Control Procedure for MEP risers.
20. Quality Control Procedure for Painting works.
21. Quality Control Procedure for MEP ducts works.
22. Quality Control Procedure for installation of MEP Equipments &
Devices.
23. Quality Control Procedure for testing & commissioning.
The above procedures will be developed and submitted formally to the

Consultant for approval and accordingly distributed to all concerned.
Mostly these procedures will be used by the QA/QC personnel where
applicable. These documents will be revised when necessary to meet
the requirements of the Project and in line with the latest approved
documents at the time of execution.
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4.17 INSPECTION AND TEST PLAN (ITP)
4.17.1 PURPOSE AND SCOPE

A. To describe the method used to ensure that:
 Appropriate inspection and testing procedures are defined to
ensure that the products meet the specified quality requirements.
 Inspection is carried out in accordance with the specified
procedures.
 Inspection results are properly analyzed and taken into
consideration.
B. This procedure applies to all products incorporated into the Project
4.17.2 INSPECTION AND TEST PLAN

The key document in this PROJECT QUALITY PLAN is “INSPECTION AND
TEST PLAN” (ITP). Please see attachment for the specimen of the ITP
matrix.
A procedure is developed for ITP preparation and function. The ITP will be
developed for major activities on Site by the QA/QC Managers reviewed
and approved by the Consultant prior to implementation on this Project.
The list of the major activities is highlighted here after.
The ITP according to the list will be prepared along with the checklist and
formats (provided by the Consultant) and submitted to the Consultant for
approval prior to the commencement of activity on Site.
The ITP is a breakdown of an element of work into logical sequence of

activities. The description of the activity gives details of the inspections /
tests to be performed, together with the level / frequency of each
inspection or test. Against each activity, this number or title on the
reference document controlling the activity is listed (this might be a
method statement, drawing or specification reference).
Similarly, the acceptance criteria or quality document to be completed is

also entered. The quality documents take the form of inspection request
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PROJECTQUALITY PLAN
records, test certificates, formats etc. The Quality Control department of

the SBG-ABCD ensures the implementation of the ITP will be fulfilled.
ITP and related completed forms are the quality records of the works and
are numbered and filed in accordance with the agreed index.
Other columns allow the SBG-ABCD, QA/QC, sub-contractors,

independent testing laboratories and the Consultant, etc., to indicate
their involvement at any stage using a simple code, e.g., H= hold point,
A= Inspection, W= Witnessing, S= Surveillance, etc.
It is up to the Project Director / Construction Manager / QA/QC Managers

to assess the importance of each product for inspection and they will
follow-up and analyze the results together with the Engineering Manager.
Training session will be held before the activity starts to all concern
specially the Construction by the QA/QC Managers, to introduce
thoroughly ITP functions, stages, requirements, formats, activities
involved in process, inspections, Hold points, witnessing, testing, role of
QC, coordination, planning works for inspection, Daily Inspection and
Testing program, submission, QA/QC requirements, Consultant
inspections, rectification of defects, re-inspection etc.
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PROJECTQUALITY PLAN
4.17.3 INSPECTION & TEST PLAN (ITP) LOG

The following are only a sample of possible ITPs and their
numbering. Actual Project specific list will be developed in due
course.
Sub Rev.
ITP No. Discipline Activity Description Status
Con No.
1 ITP-C-001 CIVIL Excavation
Cutting piles to cut-off
2 ITP-C-002 CIVIL
level
3 ITP-C-003 CIVIL Earthwork / Backfilling.
Cast –in –place concrete
4 ITP-C-004 CIVIL
for substructure
Installation of sub
5 ITP-C-005 CIVIL
structure waterproofing
Cast –in –place concrete
6 ITP-C-006 CIVIL
for superstructure
Fabrication of Curtain
7 ITP-A-007 Arch.
walls.
Installation of Curtain
8 ITP-A-008 Arch.
walls.
Delivery, storage,
9 ITP-A-009 Arch. handling and installation
of Pre-cast Panels.
Fabrication of structural
10 ITP-C-010 CIVIL
steel
Handling, Storage,
11 ITP-C-011 CIVIL Delivery and Installation
of Structural steel.
12 ITP-C-012 CIVIL Grouting
Fabrication and
13 ITP-C-013 CIVIL
Installation of Steel Deck
Construction and
14 ITP-A-014 Arch.
Installation of cladding
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Sub Rev.
Con No.
15 ITP-A-015 Arch. Masonry works
16 ITP-A-016 Arch. Plaster works
17 ITP-A-017 Arch. Ceramic Floor tiles
18 ITP-A-018 Arch. Ceramic wall tiles
19 ITP-A-019 Arch. Epoxy Flooring
20 ITP-A-020 Arch. Mosaic Tiles
21 ITP-A-021 Arch. False Ceiling
Supply and installation of
22 ITP-A-022 Arch. fabricated metalwork
e.g. handrails,
23 ITP-A-023 Arch.
fabricated wood decking
24 ITP-A-024 Arch.
building insulation
25 ITP-A-025 Arch.
fireproofing
26 ITP-A-026 Arch.
fire stopping material
27 ITP-A-027 Arch.
Gypsum Board Walls
28 ITP-A-028 Arch.
Gypsum Board Bulkheads
Installation of water
29 ITP-A-029 Arch. proofing to internal wet
areas and Plant room
30 ITP-A-030 Arch. Installation of carpets
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PROJECTQUALITY PLAN
Sub Rev.
Con No.
31 ITP-A-031 Arch. Joinery Works
32 ITP-A-032 Arch. Hardware
33 ITP-A-033 Arch. Ironmongery
Supply and Application of
34 ITP-A-034 Arch.
External Painting
35 ITP-A-035 Arch.
internal Painting
36 ITP-A-036 Arch. roofing membrane. (
roofing works )
37 ITP-A-037 Arch.
sheet Metal roofing.
38 ITP-A-038 Arch.
Traffic coating.
39 ITP-C-039 CIVIL
Curbstone.
Interlock walkway /
40 ITP-A-040 Arch.
footpath.
Guniting / shotcreting
41 ITP-C-041 CIVIL
works.
42 ITP-A-042 Arch. Soft landscaping
43 ITP-A-043 Arch. Hard landscaping.
44 ITP-A-044 Arch. Traffic signs and markings
45 ITP-A-045 Arch. Lake works
Road paving / asphalt
46 ITP-C-046 CIVIL
works
Internal drainage
47 ITP-M-047 MEP
/waste/Vent System
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PROJECTQUALITY PLAN
Sub Rev.
Con No.
External drainage/waste
48 ITP-M-048 MEP
/Vent System
Internal water supply
49 ITP-M-049 MEP
system
External water supply
50 ITP-M-050 MEP
system
Automatic Sprinkler
51 ITP-M-051 MEP
system
52 ITP-M-052 MEP Compressed air system
53 ITP-M-053 MEP LPG systems
54 ITP-M-054 MEP HVAC Duct system
HVAC chilled water
55 ITP-M-055 MEP
system
56 ITP-M-056 MEP Electrical lighting System
57 ITP-M-057 MEP Electrical power system
Building grounding
58 ITP-M-058 MEP
system
59 ITP-M-059 MEP Electrical Trunking System
60 ITP-M-060 MEP Telephone System
61 ITP-M-061 MEP Fire Alarm System
62 ITP-M-062 MEP Video System
63 ITP-M-063 MEP TV System
64 ITP-M-064 MEP Queuing System
65 ITP-M-065 MEP Intercom System

66 ITP-M-066 MEP External power system
Transformers and
67 ITP-M-067 MEP
Switches gears
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NOTE: Detailed Inspection & Test plan schedule will be developed and
maintained separately for all activities including those for
subcontractor. It will closely follow the Project specs requirements.
4.18 DAILY INSPECTION AND TEST PROGRAM

The Construction will raise the “RFI’ work inspection request attached
with the relevant checklist, sketch / plan for location duly filled /
highlighted and signed off by responsible Construction engineer in
accordance to the relevant approved ITP. This RFI will be raised one day
before the inspection time programmed and will be submitted in QA/QC
department not later than 10:00 hours. The QA/QC document controller
will acknowledge the RFI by stamping and endorsing the received time.
The QA/QC department will collect all the inspections and tests RFI from
the Construction and the sub-contractors and develop the “DAILY
INSPECTIONS AND TESTS PROGRAM”. Copy of the same will be sent to
the Consultant, construction managers, Engineering and Planning
department, Concrete Engineer, Independent testing lab, QA/QC
Supervisor, QC Inspectors, QC Technicians etc. as a minimum. The
“DAILY INSPECTIONS AND TESTS PROGRAM” will be submitted to the
Consultant not later than 14:30 hours for the next day inspections /
testing.
Mean while the construction will complete the work in accordance to the
inspection time on the RFI.
All RFI as received by the QA/QC department will be reviewed by the QC
Manager and marked to the relevant QC Inspector responsible for the
area of that RFI. The QA/QC Supervisor will immediately collect the RFI
from the QA/QC department after the review of QC Manager and
distributes the RFI to the relevant QA/QC inspection team.
The QC Inspector as soon as he receives the RFI, he will coordinate with

the relevant Construction team during the stage of the process in
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PROJECTQUALITY PLAN
progress. The Construction will advise the time, when the work will be
ready for QC inspections. Any deficiency / defect found will be
immediately notified to the concern personal (Site Engineer / Supervisor)
on Site for prompt action. The RFI attached sheet will be filled by the QC
Inspector, recording all the findings, deficiencies and handover the copy
of the same to the relevant responsible Site personal ( Site Engineer /
Supervisor ) for action. The deficiencies / comments pointed out by the
QC Inspector (in the presence of Construction) will be acknowledged by
the relevant responsible Site personal (Site Engineer / Supervisor) on the
original by signing and date / time written on the same.
The QC Inspector will inform the same to the QA/QC Supervisor

accordingly. The QC Inspector and the QA/QC Supervisor will liaise with
the Construction to get the work rectified / completed in order to get the
Consultant on Site for formal inspections.
The Construction will inform the QC Inspector when the work is ready for
re-inspections after attending all QC comments, the QC Inspector will
re-inspect the work, if the work is satisfactory, the QC Inspector will sign
off the RFI and inform accordingly to the QA/QC Supervisor to collect the
same for further action.
The QA/QC Supervisor will bring the RFI to the QA/QC department, where
the QC Manager will review the RFI and comments accordingly. The RFI
will then pass to QA/QC document controller, where he / she will register
the RFI and the reference number of the RFI will be allotted in accordance
to the building / area (separate RFI numbering system will be developed).
The RFI will then be submitted to the Consultant for formal inspection.
Copy of the same will be acknowledged by the Consultant and will be filed
in the relevant file by the QA/QC document controller.
The QA/QC Supervisor will immediately coordinate with Consultant and

advise the construction and QC Inspector the time when Consultant is
coming for inspection. The QA/QC Supervisor will follow-up this matter
closely until the Consultant reaches the inspection point. The
Construction engineer and QC Inspector will follow-up the inspection with
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PROJECTQUALITY PLAN
the Consultant.
In case, if the work is not ready for inspection on the day scheduled, then
the Construction will inform QA/QC department, just revising the RFI
(cover sheet only) duly filled along with the new inspection time
(Submitted in the QA/QC department not later than 10: 00 hours). The
QA/QC department will send this new revised RFI to the relevant
Inspector after passing through the above procedure.
The QC Inspector will attach the revised RFI to the previous RFI
attachment and perform the inspections accordingly.
During the inspections of the Consultant, if defects / comments are

pointed out for the work, it will be acted upon immediately by the
Construction (if they are valid). QC Supervisor will coordinate effectively
whether the work is accepted to the Consultant or not and advise the
Construction engineer accordingly.
In case of rejection, a new RFI will be submitted by the Construction and

the above mentioned procedure will be followed.
After the comments on the RFI by the Consultant, the original RFI will be
sent to the QA/QC department directly and the QA/QC document
controller will acknowledge the same and endorse the status or the RFI
received from the Consultant in the RFI register.
All RFI received will be given to the QC Manager for review and further
action. The QC Manager will mark the distribution of the commented RFI
to all concerned. A database (in excel/access) will be maintained by
QA/QC documents controller for the statistical analysis. At the end of the
month the QA Coordinator will prepare the statistical analysis of the
rejected RFI/Area/Inspector.
All original RFI will be retained by the QA/QC department. Only QA/QC
document controller and authorized personnel have access to the QA/QC
department files.
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Note: The above procedure is a daily routine procedure. For special /

specific inspection where maybe long duration or several stages required,
a separate procedure will be developed depending on case by case. The
above procedure is a formal procedure; in addition QC personnel are
carrying out surveillance on Site, Stores, and fabrication shops etc as
their daily routine checks. Any non-compliance is immediately reported to
the QC Supervisor and the QC Manager including the Construction team
for prompt action. All rejected ‘C’ status RFI are reviewed and analyzed
by the QA Manager for further reporting and corrective action. It is one of
the strong tools for improvement.
4.19 THE SUPPLIERS AND SUB-CONTRACTORS

The suppliers and sub-contractors will be selected on the basis of the
requirements of this Project. SBG-ABCD will operate stringent control
over the suppliers and sub-contractors approved by Consultant to be
utilized on this Project.
The suppliers / sub-contractors will be selected by SBG-ABCD for

subsequent formal approval from the Consultant on the basis of the
following criteria as a minimum:
• Approved Quality certification

• Safety and environment compliance to the international standards.
• Authorized Agent / Manufacturer / Distributor
• Reference given
• Value of work executed
• Past performance
• Cost/Quality consciousness
• Demonstrations given / samples submitted
• Verifying whether or not a certified quality control system exists
and is actually applied.
• Checking any references in a technically and financially comparable
Contract.
• Commissioning a survey by a SBG-ABCD personnel specializing in
• Commercial and financial information.
• Requesting a trial and/ or the provision of significant samples.
• Undertaking a quality audit.
• Others as appropriate
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PROJECTQUALITY PLAN
The SBG-ABCD has a data bank system where all the evaluation sheets
are grouped together for consultation of a particular
supplier/subcontractor.
Source List Preparation
• “Check list for the evaluation of the Performance of Subcontractor or

Supplier”.
• Supplier / Subcontractor’s Performance Evaluation form
Suppliers / Sub-contractor performance will be formally reviewed on a

quarterly / half yearly basis (depending if there is no complain from the
Project / Site) and summary statistics compiled.
Suppliers / Sub-contractors not performing to required standards will be

warned / blacklisted as appropriate.
Local Purchase Orders (LPO) generated will ensure the following (with
particular emphasis on permanent work items)
• Proper material specifications including applicable standards, type,

class, grade / other precise identification
• Verification arrangements where necessary
• Attachments as appropriate
• Delivery details
Copies of Purchase Orders shall be forwarded to the Storekeeper for

follow up for material to be received.
4.19.1 THE QA/QC REQUIREMENT

All approved suppliers / sub-contractor for this Project will follow strictly
this PROJECT QUALITY PLAN (PQP) where applicable.
The relevant ITP and formats approved for this Project will be used by all
suppliers and sub-contractors where applicable.
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The suppliers and the sub-contractor will have there own QA/QC team,
but, they will follow strictly all QC procedures and ITP (approved for this
Project) and will work under the direction of QC Manager where any
work / product / material involves quality issues.
All suppliers and sub-contractor representatives including the QA/QC

representative will attend the PQP and ITP training sessions related to
their part of work. This training will be conducted by the QC Manager
If required, suppliers / sub-contractor will be called to attend the weekly

QA/QC meeting (depending on the concerns and quality issues).
QC Manager may call for a separate meeting when there is a quality

issue related to any supplier / sub-contractor involved.
4.20 PURCHASING
4.20.1 PURCHASING PROCESS

A. The purchasing work process is detailed through the following
phases:
1. Purchasing strategies definition
2. Vendor list definition
3. Issue of purchasing requisition
4. Issue of bid requisition
5. Management and closing of bidding phase
6. Bid evaluation and negotiation
7. Contract/order assignment and signature, verification of supplier’s
order acceptance
8. Orders/contracts changes
9. Reporting.
B. The purchasing activities are documented in the Procurement Plan.
C. Procurement Plan can be amended on base of any changes in

the construction program at any stage.
D. The above Project procedure is issued by the Procurement Manager

according to the Contract requirement and SBG-ABCD’s Quality System
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procedures.
E. Project Vendor List for permanent works.
F. SBG-ABCD may purchase material, equipment and services only from
suppliers that are approved by the Owner as per the acceptable
procedures.
4.20.2 PURCHASING INFORMATION

A. Purchasing data The purchasing documents shall contain
information on the product to be purchased, such as:-
1. Requirements as per Industry Standards

2. Listing of Vendor Non-Material Requirements (NMR’s)
3. Field quality control plan for Site activities
4. Specifications, drawings, reference codes and standards indicating the
applicable edition
5. Requirements for Quality management of suppliers:
• List of tests to be performed on the product by SBG-ABCD and its
subcontractors.
• List or records and certificates to be checked and approved by

SBG-ABCD Site representative.
• List of records and certificates to be provided by the Vendor.
• They also list the Quality records and the material certifications to
be issued by the supplier. The supplier prepares the Inspection and
Test Plans (ITP) for approval by SBG-ABCD. The implementation
methods for the ITP are documented in the Project procedure titled
“Project Inspection Procedure”.
B. Purchase requisition and technical bid evaluation The material

purchase requisition and the technical bid evaluation are prepared
and verified by the Engineering and Procurement department
and/or any other technical department involved, and approved by
the PM according to procedures as laid out in the Procurement Plan.
C. Procurement Supervisor (PS) shall review Supplier sub-orders to
ensure that all relevant Owner requirements are passed to the
sub-supplier.
D. ITP shall be reviewed by PS and submitted to Owner’s inspection
representative for approval.
E. The above documents are managed with the Project organization in
accordance to the Procurement Plan.
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4.20.3 VERIFICATION OF PURCHASED PRODUCT

A. Materials purchasing The inspections and tests at the supplier’s
premises are conducted as indicated in the technical documents
attached to the orders and in the inspection and testing plans. The
above activities are documented in the following:
1 Inspection report
2 Non-conformity report
3 Release note
4 Final test certificate
5 Quality statement.
B. The agreements for verifications, the coordination with other involved

parties, including assigned third parties, and the methods for
product release, shall be arranged according to the procedures
included in the Procurement Manual.
C. The inspections and tests are conducted in accordance with the ITP,
drawings, specifications and any other contractual requirement.
D. Inspection Assignment Package (lAP).
E. The PS, with the assistance of the Engineering Manager and of
engineering discipline Leader, shall compile and forward to the
Owner Representative no later than twenty-one (21) calendar days
prior to the pre-inspection meeting and start of any fabrication,
either at the prime supplier or a major sub-supplier, SBG-ABCD’s
Inspection Assignment Package, which shall include:-
1. A complete copy of SBG-ABCD’s no priced purchase order or
subcontract, material requisition, and attachments.
2. Copies of sub-supplier’s not priced purchase orders.
3. Inspection requirements as specified in the applicable Industry
Standard.
4. Inspection assignment sheet specifying the Inspector(s) that will
perform the inspections.
5. Inspection and Test Plan.
6. The level of SBG-ABCD inspection.
7. Agenda for each pre-inspection meeting where appropriate.
8. These activities are detailed in Procurement Plan
F. Inspection Disposition Report (IDR)
1. For materials, DR shall be provided to document all records and

certificates specified in the applicable industry standard forms.
SBG-ABCD approved Inspector shall sign and approve all records and
certificates. The Assigned Inspector shall review the inspection file and
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PROJECTQUALITY PLAN
shall provide details of the QC activities performed during

manufacturing/fabrication preparing the (final) inspection disposition
report (IDR) for each item or part of item/material for which an
inspection release note has been issued positively.
2. The DR shall attest that item or part of item/material has be tested and
found in conformance with the purchase order/job specifications.
3. This report shall contain:-
• the reference to the issued inspection release report,
• the copy of the Owner approved waiver/s per the industry
requirements,
• the inspection file, containing the material test certificates, the
records of all the SBG-ABCD’s witnessed and Supplier performed
inspections and tests,
• the copies of all certification point/s contained within the purchase
order,
• the copies of all NCR(s) with final disposition and resolutions.
4. The inspection disposition report shall be promptly sent by the
assigned Inspector to the PQCS.
5. PQCS shall ensure, within the contractual indicated delivery time or as
otherwise agreed the transmission of the inspection disposition report
to the Owner Representative, upon delivery of equipment / material to
the Project Site.
4.21 RESOURCE MANAGEMENT
4.21.1 PROVISION OF RESOURCES

The General Manager with the assistance of the Project Director is
responsible to assess organizational and Project needs including
oversight functions and develop resource requirements in order to assure
resources necessary to implement and improve the processes of the QMS
and address OWNER satisfaction issues are provided in a timely manner.
4.21.2 HUMAN RESOURCES

A. SBG-ABCD shall assign personnel to the Project that is competent on
the basis of applicable education, training, skills, and experience.
All personnel assigned to this Project shall meet the minimum
qualification and experience levels as required by the Owner to the
extent possible under current market conditions; exceptions will be
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requested from the Owner if required. The Project Director is

responsible to review the contract to determine any customer
requirement for competency level of personnel assigned to the
Project and ensure that assignment of personnel including
subcontractors meet the requirements. Resumes of all quality
personnel including sub-SBG-ABCD quality personnel shall be
submitted to Owner Representative for review and approval at least
two weeks prior to the start of the work. All procedures and
personnel qualifications for special processes shall be submitted 30
days prior to the start of work.
B. SBG-ABCD shall provide on a monthly basis a listing of approved
personnel forecast to be mobilized in the next 60 days as well as list
of personnel to be demobilized in the next sixty days.
C. SBG-ABCD’s planned staffing levels shall comply with the Owner
approved Project Quality Plan. Reduction from required level of
quality personnel shall require Owner’s written approval.
D. Anticipated changes in personnel due to vacation, temporary
assignments or resignations shall be advised to the Owner at least
30 days in advance of the scheduled absence. All other changes
such as for illness and emergency leaves will be advised as soon as
possible.
4.21.2.1 COMPETENCE, AWARENESS AND TRAINING

A. SBG-ABCD has developed position descriptions for those
personnel performing activities affecting quality that identify
competency requirements. The PMCS Manager maintains the
latest issue of position descriptions.
B. The QC Manager is responsible to identify training needs and assure
training is performed. Personnel lacking required competencies
shall receive training such as formal, informal, or on-the-job.
SBG-ABCD will provide training as deemed appropriate to satisfy
competency needs or utilize external training sources.
C. SBG-ABCD shall evaluate the effectiveness of the training through
periodic internal audits, review and analysis of employee generated
errors, omissions, rework, and nonconformities.
D. SBG-ABCD employees and sub-SBG-ABCD’s shall be made aware of
the Project quality requirements and how their work activities
contribute to the achievement of quality objectives via Project
kickoff meetings, Project position descriptions, Project organization
charts, toolbox meetings, newsletters, performance evaluations,
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and other means of awareness enhancement.

E. SBG-ABCD shall maintain records of education, training skills, and
experience for personnel effecting quality. The Administrative
Manager is responsible to ensure appropriate record including
records of training activities and subject matter of the training are
maintained.
4.21.3 INFRASTRUCTURE
The details of the temporary offices and facilities including software and
hardware requirements of the Project are addressed in the Project
Execution Plan.
To meet Quality Objectives and Project requirements, SBG-ABCD has
developed buildings, offices and space facilities. SBG-ABCD’s
infrastructure includes resources such as plant, workspace, tools and
equipment, support services, information and communication
technology, and transport facilities.
The process to define the infrastructure necessary for achieving effective

and efficient product realization includes the following:
1) Provision of an infrastructure, defined in terms such as objectives,

function, performance, availability, cost, safety, security and renewal;
2) Development and implementation of maintenance methods to ensure
that the infrastructure continues to meet the organization's needs;
3) These methods should consider the type and frequency of
maintenance and verification of operation of each infrastructure element,
based on its criticality and usage;
4) Evaluation of the infrastructure against the needs and expectations of
interested parties;
5) Consideration of environmental issues associated with infrastructure,
such as conservation, pollution, and waste.
4.21.4 WORK ENVIRONMENT

SBG-ABCD provides a work environment suitable for it to achieve its
business objective and satisfy Project requirements.
A work environment suitable for achieving Project conformance is
maintained. The work environment is managed for continuing suitability.
Top management should ensure that the work environment has a
positive influence on motivation, satisfaction and performance of people
in order to enhance the performance of the work force at Project Site.
Creation of a suitable work environment, as a combination of human and
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physical factors, should include consideration of the following:

 Creative work methods and opportunities for greater involvement
to realize the potential of people.
 Safety rules and guidance, including the use of PPEs.
 Social interaction.
 Facilities for workers.
 Due consideration of heat, humidity, light, and airflow.
 Better hygienic conditions, cleanliness, control of noise, control of
pollution.
4.22 CONTROLS ON INCOMING MATERIAL
4.22.1 RECEIPT INSPECTION

A. On receipt of materials at Site and before release for use in the works
all materials will be inspected to verify compliance with approved
material submittal, delivery vouchers, the Purchase Order (PO)
requirements and the acceptance criteria defined in the technical
documentation. This inspection will be registered via the Material
Inspection form (see attachment) in QA/QC department.
B. Two departments (Store & QA/QC department) will carry out the
inspection (where appropriate). The Stores and the Quality
Control Inspector will be jointly involved for materials delivered to
the store under control of the Storekeeper.
C. If any non-compliance found, the material will be sent back along with
the findings / comments or will be quarantined with HOLD tag for
further action.
D. Note: A separate procedure will be developed for “Concrete” supplied
by Ready mix concrete supplier.
4.22.2 STORES INSPECTION

A. Prior to accepting the materials into storage the Store keeper or his
assistant will check the delivery to ensure that:
1 The delivery voucher tallies with the PO.
2 The material delivered is in accordance with the approved material
submittal.
3 The materials, their quantities and their identification tags are as
detailed on the delivery voucher.
4 There has been no obvious transit damage.
5 Any preservation requirements or checks are carried out.
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6 Any listed documentation or records are collected and filled.
B. Note: Items and materials, which arrive with manufacturer’s

preservation or protective packaging, will not be unpacked or the
protection removed until requisitioned for use or otherwise
instructed. The receipt inspection will verify that the preservation
or packaging is undamaged and intact.
C. When the material fails the inspection / non-compliance, the
Storekeeper or his assistant will immediately notify the Engineering
Manager verbally.
D. The discrepancy shall be recorded on the Inspection Report of
materials arriving at Site by the Storekeeper and formally issued to
the Engineering Manager and Procurement Manager for action. The
report will contain full detail of the materials involved, including PO
number, identification, supplier etc. together with details of the
discrepancy.
E. The Storekeeper will not receive any rejected materials into the
designated Stores area unless they are clearly marked as on “Hold”
and are placed in an area designated as a “Quarantine Area”.
F. Large items of Plant may be placed in their nominated storage areas
but, will be clearly marked as on “Hold” by the Storekeeper.
G. No rejected materials will be entered into the Stores records, as
available for use; until their disposition has been agreed by the
Engineering Manager and until the Inspection Report is signed by
the QC Inspector as accepted.
4.22.3 INSPECTION BY QC INSPECTOR

A. When materials arrive on Site, the Storekeeper or his assistant calls
the QC Inspector to inspect the materials.
B. The QC Inspector will inspect the materials for compliance with the
approved material submittal, specified quality acceptance criteria
as set out in the related documents, such as manufacturer
recommendation.
C. Where non-conformity is observed the QC Inspector will add the
details to the Inspection Report but will not sign it off as accepted
on the material inspection forms.
D. Where materials arrive at Site for immediate incorporation into the
works and where no Stores personnel are deployed, the QC
Inspector (in association with independent laboratory personnel for
concrete deliveries) is responsible for completing the receipt
inspection and for accepting or rejecting the delivery accordingly.
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E. Where the delivery is rejected, a copy of the inspection report will be

transmitted immediately to the Construction Manager.
F. Where, for urgent Construction purposes, materials are released for
use ( after consent of the Consultant ) pending clarification of
their status (e.g. the absence of a material certificate or the like)
and which will not be irrevocably incorporated into the works, the
QC Inspector will note the conditional release on the inspection
record but, will not sign it as accepted. The QC Inspector will
maintain precise details of the concerned material and its usage.
When confirmation of the acceptability of the material is received,
the Inspection Report will be signed off. Alternatively, the report
will register the rejection of the materials and their removal from
the works.
4.22.4 MATERIAL PASSED QC INSPECTION

A. The QC Inspector will sign off the Request for Material Inspection form
as accepted and where appropriate release the materials for
immediate use.
B. Where appropriate the Storekeeper will register the receipt of the
materials into the Stores in accordance with the related Work
Procedure.
C. Manufacturer recommendation will be strictly followed for material
storage, handling, stacking etc.
D. Even after QC inspection for material passed, and during handling,
shifting, storage, stacking etc. any damaged incurred, then the
damaged material will be segregated / quarantined and will not be
released to the Site from store.
4.22.5 MATERIAL / PRODUCT DELIVERED BY CLIENT
A. The Project Director will seek all the additional information required
when the characteristics of products supplied by the Client not
adequately specified in the Contract. In order to prevent any
subsequent dispute, deadlines of delivery, maintenance, and
storage terms will be defined in agreement with the Client to ensure
that they are in line with the conditions of execution of the Project
(as referred in QMSP-GEN-07).
B. Subsequently, purchaser-supplied products are treated in exactly the

same way as a product purchased by the SBG-ABCD. They are
subjected, where necessary, to documented procedures for
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handling, storage, packaging, delivery, preservation, etc.
4.23 NON-CONFORMANCE REPORT (NCR)
4.23.1 PURPOSE
To describe the method used to ensure the following:
• The risks, consequences, and importance of non-conformities are
appropriately identified and recorded.
• The most appropriate disposition is proposed, agreed with the
Consultant and implemented accordingly.
• The results of such disposition are verified and recorded.
• To close all NCR promptly and in agreement with the Consultant.
4.23.2 SCOPE
A. This procedure applies to all non-conformities observed during the
Project processing up to the provisional acceptance.
B. This procedure describes the responsibilities in respect of the
identification, the documentation, the evaluation, the segregation
(where practical) and the disposition of non-conforming products,
and for notification to the affected parties.
C. NCR is equally valid for suppliers and sub-contractors also.
D. Individual procedures (e.g. ITP) will describe the responsibilities for
inspection, checking and testing activities, which mainly relates to
received material and to construction and installation processes.
During inspection / testing, the non-conforming product (if any) is
detected and identified / recorded.
E. Non-conformity with respect to specification, drawings, procedures,
submittals etc. related to the Project.
4.23.3 RAISING A NON-CONFORMANCE REPORT

A. Whenever an inspection / surveillance of the Work confirms that it
does not conform to specification / drawings / submittals etc. it will
be immediately reported to the concern responsible engineer,
Non-conformity can be picked up by anyone responsible on Site /
Project.
B. If the work is not rectified / action before midnight of the same day, a
written report will be produced supplemented with photos (where
applicable) and send to the QC Manager.
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C. The QC Manager will review the report and coordinate with the concern
Construction Engineer and discuss the content of the
Non-conformity. Accordingly a QA/QC memo will be issued along
with the report to the concern Engineer for prompt action within
maximum 2 working days time.
D. IF the QC Manager finds the seriousness in the report. He will
immediately issue the NCR (form attached) along with the
complete report attached to the concern department. Copy of the
same to all concerned. A copy of the NCR will also be given to the
Consultant/Owner Representative (for information).
E. NCR-s shall be logged sequentially. The NCR shall specify the date,
time, building location, disciplines (Civil, Mechanical, Electrical and
etc.), the originator name and signature, type of the non
conformance, etc.
F. If the QC Manager finds the memo issued for the rectification of the
deficiencies / non-conformity within the time frame is not acted
upon, NCR will be raised for the same as detailed above.
G. NCR issued by the QA/QC department will have a unique reference
number registered with the QA/QC document controller.
H. Where practicable, the QC Inspector will arrange to have the affected
item(s) or Work clearly identified to prevent inadvertent work arise.
The means of identification will vary from situation to situation but
will involve the use of “HOLD” tags, paint, tape, segregation etc. or
any other method providing that the message is clear. The removal
of such marking by any person other than the QA/QC Department is
strictly prohibited.
I. Such segregation or marking, and the entry in the “Non Conformance
Log”, shall not be removed until formal disposition has been agreed
with the Consultant.
4.23.4 ACTION TO BE TAKEN ON RECEIPT OF NCR

A. On receiving an NCR, the concerned department will immediately take
appropriate action to ensure the non-compliance work is not
covered up by subsequent activity, in case of material, the
non-compliance material is not issued to the Site to incorporate in
the permanent works as detailed below.
B. In case of non-conforming material, it must be “tagged” and/ or
“segregated” such that it cannot be inadvertently used or installed.
This can be done in one of the following ways:
C. Returning back the material
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D. Placing in a “Quarantine” area

E. Identifying by tags “NOT TO BE USED”
F. Where the level of non-conformance gives serious cause of concern,
the SBG-ABCD quality department may issue a “Stop Work Order”
to the parties concerned until remedial action has been
implemented to the satisfaction of SBG-ABCD and the
Consultant/Owner.
G. The authorized person of concerned department will propose
appropriate corrective action for the NCR issued by filling relevant
row of the NCR form (see attachment). The original NCR with
proposed corrective action will be submitted in the QA/QC
department to register in the NCR log and further submitted to the
Consultant/Owner for review and acceptance of the proposed
corrective action by SBG-ABCD.
H. The Consultant/Owner will review the proposed corrective action by
SBG-ABCD, and fill the relevant row on the NCR form and return
back to QA/QC department formally.
I. The QC Manager will review the Consultant/Owner comments and
distribute the copy of the NCR to all concerned.
J. If the Consultant/Owner accepts the proposed corrective action by
SBG-ABCD, then immediate action will be taken by the concerned
department/Site according to the agreed corrective action.
K. In case additional comments are given by the Consultant/Owner, then
these comments will be incorporated (if acceptable to the concern
department). In case disagreement with the Consultant/Owner
comments, a meeting will be called with Consultant/Owner to
sought out the issue and action will be taken accordingly.
L. In case the Consultant/Owner rejects the proposed corrective action of
the NCR, then a revised proposed corrective action will be
submitted to the Consultant/Owner following the above mentioned
procedure.
4.23.5 CORRECTIVE ACTION TO BE TAKEN ON RECEIPT OF NCR

A. As referred in QMSP-GEN-03 the concerned department in receipt of
NCR will consider the following courses of action:
1 rework to meet the specified requirements

2 accept ‘as it is’
3 re-grade for alternative application
4 reject or scrap
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B. Where accept ‘as it is’, rework or re-grade is proposed, sufficient

technical justification will be provided to allow for a valid decision to
be reached.
C. In case the proposed corrective action for the NCR is “ to accept ‘as
it is’ then a Concession Request will be raised formally along with
the NCR corrective action (proposal) for formal approval by the
Consultant/Owner.
D. All concern departments related to the work will be coordinated and
after review and final agreement, the proposed corrective action
will be submitted to QA/QC department to register in NCR log and
further submission to the Consultant/Owner for formal approval.
E. After the approval of corrective action by the Consultant/Owner, the
HOLD tag / markings / red tape etc. will be removed by the QC
Inspector and rectification work will proceed in accordance to the
agreed corrective action.
F. RFI will be raised ( where applicable ) by the Construction regarding
the corrective action inspections for the NCR
G. The Construction and QC Inspector will ensure that all reworked or
repaired items are inspected (including Consultant/Owner) to
ensure conformity with the agreed corrective action.
H. Once the corrective action is completed satisfactorily, the concerned
department will fill relevant row of the original NCR and pass the
same to the QA/QC department for further action
I. The QC Manager will review the NCR and the agreed corrective action
and the follow-up verification, such as approval of the relevant RFI,
inspection reports, test reports, Compliance report etc. attached to
the NCR and filled relevant row accordingly. The NCR will be
registered in the NCR log and further submitted to the
Consultant/Owner for formal close out.
J. Consultant/Owner will fill the last row 8 of the original NCR as close out
or some comments.
K. In case of comments from the Consultant/Owner, the NCR will be
resubmitted after addressing the comments for closing, until then
the NCR will be considered as open.
4.23.6 WEEKLY MEETING TO REVIEW NCR LOG

A. The QA/QC Managers will call weekly meeting to review the status of
the NCR and their progress to close out. All concerned Managers (
e,g Construction, Engineering, Procurement ) Engineers,
sub-contractors, suppliers etc. will participate in this meeting,
specifically for the NCR which are still open.
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B. In this meeting, each individual NCR which is open will be discussed

and the action / closing date will be agreed.
C. The importance of this meeting is to plan in advance that no
permanent work is covered up without closing the NCR formally.
D. This meeting will also highlight the area receiving more NCR and alarm
to all concern for deep investigation and appropriate action to
improve the situation. THIS IS ALSO ONE OF THE TOOLS FOR
IMPROVEMENT IN QUALITY.
E. Up-dated NCR log will be circulated to all concerned on weekly basis.
The same will be formally submitted to the Consultant/Owner on
fortnight basis.
4.24 PREVENTIVE ACTION

A. As referred in QMSP-GEN-05 the concern department managers and
SBG-ABCD management will determine if any action can be taken
to prevent a recurrence of the events giving rise to the
non-conformity and to detect possible underlying trends and / or
root cause.
B. Where it is possible to determine the system failure, which is
responsible for the non-conformance, the concern department
manager will investigate the potential risks and will select and
define the most adequate preventive action.
C. The proposed preventive action will be reviewed by SBG-ABCD
management and approved prior to any further action.
D. During the weekly meetings, to review NCR log, the trend of NCR after
the preventive action has been taken will be reviewed and the
effectiveness of such act will be monitored closely and the
evaluation report will be prepared by the concern department
manager for management (SBG-ABCD) review.
E. Records of such preventive action will be retained by each concern
department.
4.25 PRODUCT IDENTIFICATION AND TRACEABILITY
4.25.1 PURPOSE
To define the method used to:-
A. Determine the products which have to be identified or whose
traceability must be ensured in the Project
B. Define and implement the most appropriate Product Identification
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procedures in order to prevent any confusion when these products

are used or processed in the construction Project
C. Define and implement the most appropriate traceability procedures.
4.25.2 SCOPE
This procedure applies to all materials used in the permanent
works of the construction.
4.25.3 IDENTFICATION AND TRACEABILITY

A. Determine if the product traceability is required.
B. Determine if the product identification is required.
C. Determine the identification parameters and/ or traceability
procedures.
D. Implementing the product identification and the traceability
procedures taking account for storage, transport, handling, and
implementation conditions.
E. Recording traceability data “Inspection, identification & handling plan”.
4.25.4 RESPONSIBILITIES
A. The QA/QC department will prepare the Identification and Traceability
Plan.
B. The QA/QC department is responsible for the maintenance of the
quality records relating to traceability (where required) of materials
incorporated into the works (including concrete test cubes, in-situ
compaction testing of soil reinforcement, concrete masonry blocks
testing etc.) Work inspection records as per the relevant ITP,
calibration certificate for testing and measuring equipments being
used on Site etc.
C. The Storekeeper will maintain the identification system within the
Stores together with the associated records. The Storekeeper will
maintain the identification records of materials from receipt,
delivery notes, vouchers etc. into the Stores until issue for
construction.
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4.25.5 METHODS
4.25.5.1 BATCH TRACEABILITY

A. Batch traceability will be applied to items or goods that arrive on Site
and where it is not important that the location of individual items
within the batch is known precisely.
B. Where batch traceability is required by the Project Traceability Plan,
the batch will be clearly identified by the supplier, either physically
on the item or through records where this is not possible. The
Storekeeper will provide suitable storage facilities that will be
clearly marked to allow the items or goods to be traced to any
required certification. This is applicable to paints, sealant, tiles,
false ceiling tiles, rebar, concrete masonry blocks, waterproofing
material, gypsum board, steel structure, repair materials, etc.
C. Such storage may be by bin, palette, rack, physical location, etc. but
will be clearly marked with the name / type and date received of the
material. Where such materials arrive in bulk (e.g. sand,
aggregates, etc...) a single location shall be established for their
stockpile. Records of delivery details, copy Purchase Orders, etc.
will be maintained by the Storekeeper.
D. The QA/QC department will maintain a record of the receipt material
inspection request of the materials to ensure that only conforming
materials are taken into storage or that they are accepted on Site.
All material dispatched from the Stores or stockpile will, therefore
meet the Project requirements
E. Material Certificates, Letters of Conformity, etc. will be maintained by
the QA/QC department for inclusion in the handover dossier. Such
documentation will be referenced on the delivery / Purchase Order
details to allow traceability back to the batch and manufacturer.
F. The installation or incorporation of such materials into the work will be
verified with the inspection and test records held by the QA/QC
department and / or with the Stores requisition records that
identify the materials issued to Site, if any item from the batch or
batches is used where shown on drawings.
4.25.5.2 FULL TRACEABILITY

A. Full Traceability will be applied to materials where it is imperative that
the final location of individual items is known, in order that it can be
assured that the correct materials have been used, and that, in the
event of failure of an item, others of the same material or batch can
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be quickly located.
B. Note ! The individual items will hold physical identification marking,
such as etching, stamping, labeling, painting etc., or any form of
indelible and permanent marking which can be traced back to the
installation / testing records and hence back to its certification.
C. On receipt, material requiring full traceability will have its unique
identification marking, verified by the QC Inspector against its
certificates of conformity or test certificates.
D. Whenever the material concerned can be subdivided, such as pressure
pipe work, structural steel plate, etc. for installation, fabrication,
any transfer of identification to the subdivided material will,
wherever possible, be performed prior to the subdivision. The Store
Keeper or Foreman in charge will ensure that all such transfers are
properly made.
E. The QC Inspector will record on the Material Inspection form the
unique identification number of the materials concerned.
4.25.5.3 LIMITED TRACEABILITY

A. Limited Traceability will be applied to materials where it is imperative
that the final location in the building of the material is known, in
order that it can be assured that the correct materials have been
used, and that, in the event of failure, other areas of the same
material or batch can be quickly located.
B. Note: This level of traceability is similar to Full Traceability, the
difference being that the materials concerned, e.g. concrete,
cement, tiles, concrete masonry units, rebar, paint, sealant etc.
cannot be physically marked. The Traceability is maintained by
retaining batching and delivery records together with any required
testing records on delivery, test cubes of the material used, and
records of the elements cast / constructed on the day.
C. The store keeper will ensure that the records of all such materials
received and the date when are maintained so that given an
element of the work, the date of its construction ( daily progress
report ) can be established from the document controller and hence
the location of the materials used ( not exactly ) and their test
records can be made available.
4.25.5.4 NO TRACEABILITY
A. Where no traceability is required the Storekeeper will ensure that the
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materials delivered to Site are compliant with the Purchase Order,

approved material submittal and Delivery Note and that any
identification is maintained throughout the storage period.
B. Such identification will be recorded on the Stores issue voucher on

dispatch and the records will be debited accordingly.
4.26 CONTROL OF MEASURING AND TESTING EQUIPMENT
4.26.1 PURPOSE
To define the methods used to ensure that measuring and test
equipment are:-
1. Identified.
2. Capable of reaching the required precision and are functionally
adequate.
3. Regularly and appropriately verified and maintained in good
working order.
4.26.2 SCOPE
This procedure applies to all inspection, measuring, and testing
equipment including the requirements of ISO/IEC 17025 for validation
and proficiency testing when and where required.
4.26.3 SIMPLE EQUIPMENT

A. Simple equipment, which does not require any technical skill, like the
survey chain, aluminum rule, plumb, spirit level etc., will be
inspected visually for any kind of damage, straightness, etc.
B. Such equipment is not identified and its routine control is not being
maintained.
C. If the equipment is undamaged it will be accepted for use. If damaged
it will be rejected and replaced by new equipment.
4.26.4 TESTING EQUIPMENT

A. As per the ITP the inspections are identified, the measuring and testing
requirements are listed and drawn up jointly by the QC Manager
and the Engineering Manager. This list must be kept updated.
B. The person in charge of the inspection, measuring and testing
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activities on Site (for example: Surveyor / Lab Technician ) is

responsible for:
1. Selecting and control of the measuring and test equipment.
2. Acceptance prior to use of equipment.
3. Verify the laboratory equipment before use against the approved
test method which should be valid at the commencement of the
Project and listed in the Project specification.
4. Verifying the presence of the equipment on Site.
5. Returning faulty equipment to store with a replacement
application.
6. Verifying measurements taken with the faulty equipment.
7. Ensure that all laboratory , testing equipment having a digital
display.
8. Ensuring that cube presses, scales and other gadgets are
connected to the power source via a power voltage stabilizer and/or
UPS to avoid any damage to the equipment through voltage
fluctuations.
C. The Store Keeper is responsible for:-
1 Processing new equipment.
2 Supplying the equipment as requested.
3 Verifying, adjusting and repairing the equipments which are given
back to the store.
D. Measuring and Testing Equipment, provided by subcontractors such as

the Independent Laboratory shall be calibrated before access on
Site.
E. Measuring equipment shall be identified to perform tests, measuring or
work together with instruction for their use, calibration, and
storage.
F. The QA/QC department is responsible for:-
1 The maintenance of the calibration records and recalibration

record.
2 The maintenance and review of calibration records of equipment
used by Inspection and Testing Subcontractors.
4.27 SITE TESTING AND CALIBRATION
4.27.1 SITE TESTING

A. The QA Manager will prepare a schedule of all Site-testing
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requirements and issue it to the Site laboratory technician.

B. The Site laboratory technician will constantly control Site activities and
perform such testing as and when required. He will ensure that,
where required, all inspection and test equipment is calibrated
against certified standard equipment in accordance with his
calibration schedule.
C. Equipment such as thermometers, scales, etc. which can be verified by
the use of natural standards e.g. boiling point of water, freezing
point of water, unit weight of water etc. will be performed by the
Laboratory Technician and recorded in the Laboratory log.
D. Each item of equipment will be tagged or otherwise indelibly marked
with a unique identification number by lab Technician. Where
equipment has a serial number, this will suffice.
E. Test failures will be recorded and the material will be rejected (for
example fresh concrete,) in other cases such as compaction tests
for soil, rectification will be done and retested. Areas where
rectification cannot be done immediately such as adhesion tests on
painted steel structure fails, NCR will be issued by QC Manager
(SBG-ABCD) and the disposition taken will be formally agreed with
the Consultant.
F. All records of tests carried out will be submitted in QA/QC department
for QC Manager’s review and further submission to the Consultant
on the same day.
G. The items to be tested on Site will mainly be fresh concrete,
earthworks, steel structure, painting steel structure, curtain wall
testing, insulation tests (electrical) live test (electrical) etc.
4.27.2 CALIBRATION
4.27.2.1 EXTERNAL CALIBRATION

A. Measuring and testing equipment will be kept within the calibration’s
tolerances. Recalibration and checking must take place not only
as scheduled but also at any time when there is any doubt about
the integrity and accuracy of the equipment. The requirements of
ISO/IEC 17025 for validation and proficiency testing will be
implemented where required.
B. Calibration certificates will be maintained in QA/QC department in

relevant file. Where not practicable to affix the calibration label to
the instrument the label will be affixed to the equipment case.
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Calibration certificates provide traceability to national or

international standards.
4.27.2.2 IN-HOUSE CALIBRATION

A. Where measuring and test equipment are to be calibrated in house,
the concerned Site engineer shall identify the measuring needs, the
necessary equipment, and accuracy required for these equipment.
B. Select appropriate inspection, measuring and test equipment.
C. Maintain a master list of all the inspection, measuring and test
equipment used at the Site. Decide on the calibration frequency
and as necessary maintain a history card for calibration of
inspection measuring and test equipment.
D. Arrange and carry out the calibration as per the schedule and keep the
instruments and equipment in the instrument case.
E. Calibration and setting shall be performed by SBG-ABCD or its
suppliers at established periods as required by equipment
manufacturer and SBG-ABCD’s procedures against certified
equipment having a known valid relationship to internationally or
nationally recognized standards. Where no such standards exist,
the basis used for calibration shall be documented.
F. SBG-ABCD shall prepare a calibration procedure, which will identify all
the equipments which require calibration and the methodology of
the calibration of equipments.
G. Calibration shall not exceed six months. In the event of any deviations
in results the calibration frequency can be increased accordingly.
H. The calibration records shall be easily traceable to the equipment and
maintained at WORK Site.
I. Tests undertaken shall identify the relevant calibration equipment
used.
J. Review the calibration schedule periodically.
4.28 DESIGN CONTROL
4.28.1 GENERAL (DESIGN REFERENCE FILE)
4.28.1.1 OBJECTIVE
To define the methods used so that:
A. Drawings and / or shop drawing as well as verification activities are
defined and appropriately assigned.
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B. The design and verification methods are carefully chosen and models
of output documents are adequately defined.
C. The design and / or shop drawings comply with the requirement of the
contract specifications and standards.
D. Subsequent modifications are appropriately controlled.
The present note deals with specific data for the Construction of the
design and / or shop drawings (structural and / or architectural), for this
Project. This is controlled by the Engineering and Planning department in
line with the contract. and should be part of this Project Quality Plan.
Specific procedure will be developed for the designers in order to have
same system and consistency in their performance.
4.28.1.2 PROJECT DESCRIPTION

• Project Information
• Identification of the participating organizations
• Description of the Works
Project Title: . Scope of Works: Out of Scope: Conditions of Contract:

Client: Project Manager: Project Consultant: Architects: Structural
Engineer: Service Engineer:
4.28.1.3 DESIGNER – RESPONSIBILITIES

A. Design Manager / Design Engineer / Coordinating Draughtsman
should look after Document Control / Verification of Design and
Calculations Notes / Verification of Drawings.
B. The nomination of the above responsibilities must be completed by the
Engineering Manager. The same must be done for the “outside
verification requirements” (if applicable).
4.28.1.4 INVOLVEMENT OF PARTIES

A. Subcontract Agreement must specify the contractual relationship and
the communication channels.
4.28.1.5 SCOPE OF WORK OF THE DESIGNER
A. The Dar Al Handasah has been appointed as the Designer and

also the Consultant of the Project. The design inputs are
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given by the Client. The scope will be described in the

“Request for Involvement” and will be confirmed in the
Subcontract Agreement.
4.28.2 DESIGN TECHNICAL REQUIREMENTS AND BASIS OF DESIGN
4.28.2.1 REQUIREMENTS APPLICABLE FOR THE STRUCTURAL

CALCULATIONS AND/ OR ARCHITECTURAL DESIGN IF APPLICABLE
The requirements are given by the Client to the Dar Al Handasah which
prepares the basic design documents for the SBG-ABCD review and
approval through another subcontractor FOCUS.
4.28.2.2 DESIGN CHARACTERISTICS

If applicable: to be confirmed by Engineering Department.
4.28.2.3 BASIC DESIGN DOCUMENTS

If applicable: to be confirmed by Engineering and Planning department.
4.28.3 SPECIFIC INSTRUCTIONS FOR THE DESIGNER

All instructions must be defined and be implemented when all relevant
basic data are received, all the following will have to be covered:
4.28.3.1 SCOPE AND DOMAIN OF APPLICATION

This paragraph must describe the specific measures taken for the
preparation and Construction off all design related documents.
4.28.3.2 REFERENCES
This paragraph must summarize all related references to be followed
4.28.3.3 DEFINITIONS
This paragraph must describe the measures to be taken
A. Calculation note
B. Request for information
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C. Technical note
D. Design Input
E. Design Output
4.28.3.4 RESPONSIBILITIES
Indicate the Design Manager when applicable.
4.28.3.5 ACTIONS
This paragraph must describe the measures to be taken
A. Language
B. Contents of a calculation note
C. Title block of a calculation note
D. Modifications in a calculation note
E. Request for information
F. Technical note
4.28.3.6 FILING OF DOCUMENTS (REFER DOC. CONTROL SYSTEM)

4.28.4 SHOP DRAWINGS REQUIREMENTS
To be listed when all data are available. Following items will have to be
covered:-
A. Design Output data
B. Design Input data
C. List of reference documents
D. Elaboration of the drawings
E. Schedule of design deliverable documents
F. As-built drawings
4.28.5 SPECIFIC INSTRUCTIONS FOR DRAUGHTMEN

This procedure describes the specific measures for the preparation and
Construction of the Shop-drawings and calculations notes. Following
items will have to be covered:
A. Standards
B. Dimensions and scale
C. CAD layer system
D. Title block
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E. Drawing numbering system (Refer to Document Control System)
4.28.6 VERIFICATION AND APPROVAL PROCEDURES

This procedure must name and indicate the flow of responsibilities and
must cover the following items:
A. Structural drawings and/ or sketches

B. Design notes: inclusive the “external verifier”
C. Design review: must indicate when/where and by whom the Design
Review
D. Presentation will be done; when the design task is subcontracted, to
specify the way in which the design has to be verified.
4.29 QUALITY AUDIT AND SCHEDULE
4.29.1 PURPOSE
A. Evaluation of the conformity or non-conformity of the Quality
Management System against the specified requirements
B. Evaluation of the effective implementation of the Quality System on
the Site
C. Collecting of all relevant information in order to impose the existing
Quality Management System.
4.29.2 SCOPE
This procedure details the method and means for carrying out an Internal
Quality Audit in line with the requirements of ISO 9001:2008 version (as
referred in QMSP-GEN-05).
4.29.3 PROCEDURE
4.29.3.1 AUDIT SCHEDULE

A. The Internal Quality Auditor will prepare an internal audit schedule to
be performed during the Project on three monthly basis as a
minimum.
B. The schedule will ensure that all elements of the Quality Management
System are audited and that the sequence of auditing is relevant to
the Site activities at that time. If required, the back-trace audit
methodology especially for constructed works and for Site
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laboratories will be referred to evaluate a measurable output.

C. The audit will cover both system and works compliance.
D. The schedule will be a controlled document, authorized by the Internal
Quality Auditor and approved by the Project Director
4.29.3.2 AUDIT PLANNING AND PREPARATION

A. Prior to the start of the audit the Internal Quality Auditor will prepare
a checklist derived from the Project quality plan, procedures,
specifications, work instructions etc.
B. The check-list will contain the following:
C. the audit number
D. the procedure, methodology, plan, specification and other documents

that are subject of the Audit
E. the date
F. the Test Reports & Certificates
G. the Work Approvals
H. the comments from the Construction Manager and his compliance
I. Any other record subject to audit
J. The checklist will list in outline the requirements of the Control
documents in outline to allow it to be used as a guide for the Audit.
4.29.3.3 AUDIT NOTIFICATION

A. Two weeks prior to the scheduled Audit, the Project Director and / or
the Internal Quality Auditor will issue an Audit Notification to the
department or subcontractor concerned.
B. The Audit notification will detail the scope and approximate timing of
the Audit.
C. For external audits, the time table of the audit, the facilities expected
and the personnel required to be present will be detailed. A request
for confirmation of acceptance of the Audit Plan will be requested
together with the manuals, procedures etc. to allow successful
planning of the audit.
D. Should the audit be an extensive one, involving complex processes,

the QA Manager ( SBG-ABCD ), at his discretion, may perform a pre
audit visit to collect information and familiarize himself with the
works.
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PROJECTQUALITY PLAN
4.29.3.4 AUDIT EXECUTION

A. Generally, the Internal Quality Auditor will undertake the Audit. When
the scope of the audit is of a complex nature, the Internal Quality
Auditor may require additional resources from within the
SBG-ABCD.
B. The Internal Quality Auditor will convene a brief opening meeting at
which the following will be outlined to the Auditee:
1. the purpose of the Audit
2. the scope of the audit
3. the means of recording the finding and follow-up
4. the attendance sheet
C. The Audit will be a systematic examination by the Internal Quality

Auditor of the activity in question and will establish whether it is
being performed in compliance with the contractual requirements
and the agreed procedures. It will further establish the
effectiveness of the procedures in controlling the activity and that
the full technical and Quality requirements are being met.
D. Where deviations are observed or where the procedure does not

adequately control the operation, the Auditor will notify the Auditee
orally and report the facts on a Corrective Action Request (CAR)
that will detail the deviation with supporting objective evidence.
E. At the completion of the Audit, the Internal Quality Auditor will
convene an exit meeting with the Site management responsible.
F. The findings of the audit will be reported and the Auditee asked to
acknowledge the statements.
G. Copies of the CARs will be left with the Auditee to enable him to
propose corrective action together with the time scale for
completion. The auditor will establish a time by which the
response must be received.
4.29.3.5 REPORTING
A. The Audit will be summarized by the Internal Quality Auditor on an
Audit Report, which will be issued to the Auditee and the Project
Director. The report will contain the conclusion of the Audit, refer to
any findings, and identify any observations made during the audit.
Reports will be controlled and filed by the Internal Quality Auditor.
B. CARs will be recorded by the Internal Quality Auditor in the CAR log
together with the details of the response and close out times, etc.
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4.29.3.6 FOLLOW-UP AND CLOSE-OUT

A. At the time agreed for completion of the corrective action, the Internal
Quality Auditor will verify the effective “close out” of the CARs.
Wherever possible, this will be completed by the review of the
actual works or documentation as appropriate. Where not possible,
a follow up audit, restricted in scope to the verification of
completion of corrective action will be performed as above.
B. Only on satisfactory completion, CAR will be “closed out”.
C. A reasonable time frame / schedule will be developed in order to close
the open CAR depending on the nature of the non-compliance and
action required.
4.29.3.7 QUALITY AUDIT SCHEDULE FOR THE PROJECT

S. Internal / External Conducted
Conducted on Scope of Audit
No. Audit By
3 months after Qualified
the Project internal All relevant Quality
Internal Quality mobilization auditors of Management System
1
Audits completed and the Procedures to ISO
then once in a SBG-ABCD 9001:2008 standard
year
2 months after All relevant Quality
the Project Management System
mobilization External Procedures to ISO
2 External Audit
completed and Auditor 9001:2008 standard
then as required
at random.
Qualified
Selected scope as
A series of recorded All throughout internal
recommended by the
3 spot monitoring the duration of auditors of
Management
checks. the Project the
Representative
SBG-ABCD
4 Audit for Project Qualified Project close out
Closeout Activities As per the internal activities
Internal Audit auditors of
Schedule the
SBG-ABCD
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PROJECTQUALITY PLAN
4.30 PROCESS CONTROL
4.30.1 PURPOSE
The execution of a Project relies on the implementation of many
processes. Therefore, it is necessary to define the activities essential
for:-
A. Determination of the most adequate operating processes and methods

B. Their preparation and potential approval
C. Their appropriate implementation
4.30.2 SCOPE
This procedure applies to all processes implemented to carry out the
works.
4.30.3 WORKING METHODS

A. The execution of a Project may not be seen as a single operation. At
every stage (survey, preparation, performance, inspection, etc), a
Project can be broken down into subsections, the number and
importance of which varies depending on the development of the
survey and preparation, the degree of detail required, the technical
difficulties involved, etc.
B. Very often, the number of subsections is limited at the beginning of the
general survey of the performance of a Project (Max.30). These
initial subsections are subsequently broken down again one by one
as required, in some cases reaching a very high number (200 and
more).
C. Each subsection is known as a basic task and includes the indication of
who is responsible and how the works are executed and registered.
D. The subsections or work plan will be set-up through a standard format
E. The work plan will continuously be upgraded, adjusted and expanded
as and when the works are proceeding.
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PROJECTQUALITY PLAN
4.30.4 QC working instructions as below
4.30.4.1 Civil activities
form
ACTIVITY DESCRIPTION ITP FORM
no.
Earthwork; Civil Engineering ITP-EX-CW material receiving 22

Structure 1. All operations note
that aim in modifying the lie
of the land in a bid of the
construction of buildings or
civil engineering structures‚
of the establishment of
railways‚ roads‚ fluvial
channel of communication‚
galleries or trench digging
earthwork intended for receiving piping
ensuring the distribution of
various fluids or the
evacuation of industrial or ITP-BFW-CW SURVEYING 4
domestic residues. The most (SETTTING OUT)
elementary earthwork
EARTH WORKS 5
comprises three phases:
cutting or extraction‚
NON-CONFORMANCE 27
transportation or
REPORT
evacuation‚ backfilling or
test confirmation 20
dump.
An operation that consists in ITP-BLW-CW advice of starting 3

filling moulds or formworks ITP-COM-CW new activity
with concrete; it is SURVEYING 4
characterized by the (SETTTING OUT)
equipment used and its NON-CONFORMANCE 27
concrete period of validity, conditions REPORT
work of placing, shapes and test confirmation 20
dimensions of the mold, reinforcement 6
presence of a reinforcement formwork 7
and its arrangement, ready for concrete 8
diameter of piping in the pouring
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PROJECTQUALITY PLAN
form
no.
event of pumping, etc. Syn. permission to pour 9

with CONCRETE POURING; concrete
PLACING OF CONCRETE concrete batch and 10
test registration
concrete inspection 11
after casting
request for technical 1
approval
site instruction 2
An inject able liquid ITP-GR-CW advice of starting 3
preparation in the form of new activity
solutions, emulsions and NON-CONFORMANCE 27
suspensions. Syn. With REPORT
grouting SLURRY test confirmation 20
advice of starting 3
new activity
NON-CONFORMANCE 27
REPORT
A fabrication and installation ITP-FSS-CW test confirmation 20
of all steel structure ITP-ISS-CW
elements.
approval
new activity
SURVEYING 4
steel (SETTTING OUT)
structure factory inspection 26
test
material receiving 22
daily report
NON-CONFORMANCE 27
REPORT
A close array of piles or ITP-PCW-CW request for technical 1
sheet piles, embedded into ITP-PHTW-CW approval
pilling the soil, intended for advice of starting 3
supporting grounds or new activity
masonry. Syn. With reinforcement 6
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PROJECTQUALITY PLAN
form
no.
permission to pour 9
concrete
daily report
SURVEYING 4
(SETTTING OUT)
NON-CONFORMANCE 27
REPORT
approval
A treatment able to limit, in ITP-BA-CW advice of starting 3
some conditions that it is new activity
peculiar, the penetration of waterproofing test 17
rainwater (possibly other
liquids) into the supports on
which it is applied. test status list 21
waterproofing
daily report
NON-CONFORMANCE 27
REPORT
approval
The application of a bitumen ITP-AW-CW advice of starting 3
coating. Syn. With TARRING new activity
daily report
road work 19
earth work 5
asphalt works
NON-CONFORMANCE 27
REPORT
daily report
SURVEYING 4
(SETTTING OUT)
installation of curb stones ITP-IK-AW NON-CONFORMANCE 27
installation blocks to transfer level REPORT
Page 110 of 136
PROJECTQUALITY PLAN
form
no.
for curb stone between two levels material receiving 22

daily report
SURVEYING 4
(SETTTING OUT)
4.30.4.2 Arch activities:

form
no.
provide and installation of ITP-BLW-AW NON-CONFORMANCE 27
masonry and block work as REPORT
per approved document, material receiving 22
material and method daily report
statement according to SURVEYING
BLOCK WORK surveyor identification
4
(SETTTING OUT)
approval
advice of starting new 3
activity
Coating which we apply by ITP-PLW-AW NON-CONFORMANCE 27
successive thin layers on a REPORT
vertical support of masonry or material receiving 22
concrete, with a decorative daily report
and/or protection aim, or to SURVEYING
PLASTERING standardize a surface needed
4
(SETTTING OUT)
to support another coating request for technical
(paint for example).
1
approval
activity
wall and floor cladding for ITP-CFT-AW NON-CONFORMANCE 27
internal and external ITP-CWT-AW REPORT
application according to advice of starting new 3
tilling approved documents, material activity
& method statement material receiving
(ceramic, 22
granite & daily report
marble) SURVEYING 4
(SETTTING OUT)
approval
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PROJECTQUALITY PLAN
form
no.
application for epoxy mortar ITP-EF-AW NON-CONFORMANCE 27
and painting according to REPORT
approved materials,
documents & method
daily report
statement
epoxy flooring SURVEYING 4
(SETTTING OUT)
approval
activity
installation and providing for ITP-FC-CW NON-CONFORMANCE 27
false ceiling tiles, Armstrong & REPORT
wire mesh according to material receiving
approved materials, 22
daily report
documents & method SURVEYING
false ceiling statement 4
(SETTTING OUT)
approval
activity
installation and providing for ITP-IGBW-AW NON-CONFORMANCE 27
gypsum board partitions REPORT
according to approved material receiving
materials, documents &
22
installation of daily report
method statement SURVEYING
gypsum board 4
(SETTTING OUT)
walls request for technical 1
approval
activity
fabrication and erection for ITP-IFMW-AW NON-CONFORMANCE 27
artificial windows and screens REPORT
metal works
installation of daily report
fabricated SURVEYING 4
metal work (SETTTING OUT)
approval
activity
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PROJECTQUALITY PLAN
form
no.
fabrication and erection for ITP-PC-AW NON-CONFORMANCE 27
precast artificial stones, arch, REPORT
soffa and bodes according to
approved materials,
documents & method
statement
daily report
precast SURVEYING
elements 4
(SETTTING OUT)
approval
activity
factory inspection test 26
erection for raised floor over ITP-RF-AW NON-CONFORMANCE 27
MEP ducts according to REPORT
approved materials,
documents & method material receiving
statement 22
daily report
SURVEYING 4
raised floor (SETTTING OUT)
approval
activity
application for specified ITP-IPW-AW NON-CONFORMANCE 27
internal and external painting ITP-EPW-AW REPORT
according to approved
materials, documents & inspection request
method statement
painting daily report
SURVEYING 4
(SETTTING OUT)
approval
activity
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PROJECTQUALITY PLAN
form
no.
fabrication and erection of ITP-JW-AW NON-CONFORMANCE 27
wooden doors and joinery REPORT
materials, documents & material receiving
method statement 22
daily report
wooden doors SURVEYING 4
and joinery (SETTTING OUT)
approval
activity
4.30.4.3 MEP activities:

form
no.
providing and erection for ITP-SSPM-MW request for technical 1
chilled water system sewer / approval
manhole underground main
pipeline for sanitary and
sewer according to
approved materials,
documents & method advice of starting 3
statement new activity
SURVEYING 4
sanitary sewer (SETTTING OUT)
pipe and earth work 5
manhole utilities 18
sanitary and 13
plumbing works
daily report
NON-CONFORMANCE 27
REPORT
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PROJECTQUALITY PLAN
form
no.
providing and erection for ITP-WDPS-MW request for technical 1
distribution water piping approval
system according to
approved materials, advice of starting
documents & method 3
new activity
statement
SURVEYING 4
water (SETTTING OUT)
distribution earth work 5
piping system utilities 18
daily report
NON-CONFORMANCE 27
REPORT
fabrication and erection for ITP-MDS-MW request for technical 1
HVAC duct system according approval
to approved materials,
documents & method advice of starting
statement 3
new activity
SURVEYING 4
(SETTTING OUT)
HVAC duct earth work
system
5
utilities 18
daily report
NON-CONFORMANCE 27
REPORT
provide and installation for ITP-CTFA-EW request for technical 1
cable trays and accessories approval
materials, documents & advice of starting
cable tray method statement 3
new activity
fittings and SURVEYING
accessories 4
(SETTTING OUT)
earth work 5
utilities 18
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PROJECTQUALITY PLAN
form
no.
daily report
NON-CONFORMANCE 27
REPORT
provide and erection of ITP-BSSS-MW request for technical 1
building and standpipe approval
system according to
new activity
statement
SURVEYING 4
building (SETTTING OUT)
sprinkler and earth work
standpipe
5
utilities 18
system
daily report
NON-CONFORMANCE 27
REPORT
provide and erection of low ITP-LVSSB-EW request for technical 1
voltage switchgear and approval
switchboards according to
approved materials,
documents & method
statement
new activity
SURVEYING 4
low voltage (SETTTING OUT)
switchgear and earth work
switchboards
5
utilities 18
daily report
NON-CONFORMANCE 27
REPORT
provide roof drain and ITP-RDDP-MW request for technical 1
roof drain and drainage piping according approval
drainage piping to approved materials,
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PROJECTQUALITY PLAN
form
no.
documents & method advice of starting 3
statement new activity
SURVEYING 4
(SETTTING OUT)
earth work 5
utilities 18
daily report
NON-CONFORMANCE 27
REPORT
provide above grade ITP-AGGFA-EW request for technical 1
conduit, fittings and approval
accessories according to
new activity
above grade statement
SURVEYING 4
conduit, fittings (SETTTING OUT)
and earth work 5
accessories test confirmation 20
daily report
NON-CONFORMANCE 27
REPORT
provide storm water ITP-SWDS-MW request for technical 1
drainage system according approval
to approved materials,
documents & method advice of starting
statement 3
new activity
storm water SURVEYING 4
(SETTTING OUT)
drainage earth work
system 5
daily report
NON-CONFORMANCE 27
REPORT
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PROJECTQUALITY PLAN
form
no.
providing and installation of ITP-EBWEE-EW request for technical 1
electrical boxes and wire approval
ways according to
approved materials,
documents & method
statement
electrical boxes new activity
and wire ways SURVEYING 4
(SETTTING OUT)
(electrical earth work
enclosures) 5
daily report
NON-CONFORMANCE 27
REPORT
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PROJECTQUALITY PLAN
4.30.4.4 List of QC formats:

INDEX
S.NO. FORM NO. TITLE
1 001 Request for Technical Approval
2 002 Site Instructions
3 003 Advice of Start of New Activity
4 004 Surveying (Setting-out)
5 005 Earth Works
6 006 Reinforcement
7 007 Formwork
8 008 Ready for concrete pouring
9 009 Permission to pour concrete
10 010 Concrete Batch and Test Registration
11 011 Concrete Inspection after Casting
12 012 Pre-cast Element (Walls, Roofs, Blocks)
13 013 Sanitary and Plumbing Works
14 014 Building Auxiliaries Finishing
15 015 Doors, Windows and Gates
16 016 Steel Works
17 017 Waterproofing Test
18 018 Utilities
19 019 Road Works
20 020 Test Confirmation
21 021 Test Status List
22 022 Material Receiving Daily Report
23 023 Receiving Inspection Note
24 024 Receiving Inspection Status List
25 025 Deficiency Report
26 026 Factory Inspection/Test
27 027 Non Conformance Note
28 028 Non Conformance Status List
29 029 Non Conformance Report
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PROJECTQUALITY PLAN
4.30.4.5 Attachments:
As per the attached excel file
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PROJECTQUALITY PLAN
G. Appendices
1. This will list and contain copies of any related forms etc. referred to in
the procedure.
2. The QA Manager and / or the submittal Engineer will liaise with all
relevant parties involved to establish how the work is to be done.
3. The QA Manager and / or the submittal Engineer will establish that the
current method of working is in compliant with the requirements of
ISO 9001 and the Contract.
4. Where it is compliant, the QA Manager and / or the submittal Engineer
will draft the procedure to reflect the existing practices.
5. Where it is not compliant the QA Manager and / or the submittal
Engineer will review the existing arrangements and in co-ordination
with the relevant parties involved will propose and develop measures
to bring the activity into compliance.
6. Once agreed with the personnel involved, the QA Manager and / or
submittal Engineer will draft the procedure to reflect the agreed
methods.
7. On completion of the draft Project Procedure, the submittal Engineer
will circulate it for comments to the managers concerned.
8. The submittal Engineer will review all comments received, with the
personnel involved, and agree to incorporate them or not.
9. Following incorporation of comments, the method submittal Engineer
will submit the Project Procedure to the Project Director for review and
approval.
10. Following the approval from PD, the submittal Engineer will
submit the procedure to the Consultant for review and formal approval
as per the approved transmittal system
11. The Consultant comments will be reviewed by the QA Manager and
concerned Managers and, when agreed, will be incorporated into the
procedure and resubmitted to the Consultant.
12. In case of any disagreement meeting will be called with the
Consultant to seek out the matter / issue.
13. When “approved with comments” status is obtained, the procedure
shall be formally issued for use by the authority of the Project Director
, together with details of the comments to be incorporated.
14. The registration and distribution control of Project Procedures will
be in accordance with the Document Control System.
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PROJECTQUALITY PLAN
4.30.5 CONTROL OF WORK PROCESS

A. SBG-ABCD has established the following controls applicable to
construction and construction management activities. These
activities are reflected in the detailed Inspection and Test Plans and
form part of this quality plan.
1. Activities are planned.
2. Activities are scheduled.
3. Acceptance criteria are defined.
4. Adequate resources (tools, equipment, trained personnel) are
available to perform the work.
5. The work environment is safe and conforms to health and safety
requirements in the contract.
6. Methods are employed to monitor resource expenditure against
expected results.
7. Procedures, work instructions, and/or installation instructions are
available to the workforce.
8. Codes, standards and other references, including portions of the
contract are available to the workforce.
9. Standards of workmanship are implemented.
10. Where required, licensed or certified personnel are assigned
to the Project to perform activities requiring such license or
certification.
11. A program to monitor the effectiveness of these process
controls is in place and implemented.
12. Criteria for release, approval, and acceptance are
established.
B. SBG-ABCD shall utilize the Saudi Industry Standards for construction

activities, which will be provided to SBG-ABCD along with the
referenced Checklists. In instances where these are not available,
then they shall be developed by the QC Manager and submitted to
the Owner for prior approval.
C. SBG-ABCD shall select from the List of pre-approved Owner
Representative Typical Inspection Plans the one applicable for
execution of the scope of the WORK.
D. SBG-ABCD has the option of adding additional inspection activities, as
required by the scope of work. It is specifically being noted that
these documents does not relieve SBG-ABCD from obligation to
meet all Industry Engineering Standards and other requirements.
E SBG-ABCD shall not waive the requirements of any SBG-ABCD Quality
Plan or TIPs previously accepted by the Owner Representative
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PROJECTQUALITY PLAN
without the express written consent of the Owner Representative.

F SBG-ABCD shall respond to OWNER quality findings. SBG-ABCD shall
review the Inspection Log every working day and respond to all
comments to the satisfaction of the Owner’s Representative within
twenty-four (24) hours of the entry date.
4.31 CUSTOMER RELATED PROCESSES
4.31.1 DETERMINING PROJECT REQUIREMENTS

A. SBG-ABCD will review the contract agreement to determine customer
requirements. The Project Director will evaluate these
requirements and determine any additional requirements including
regulatory and legal ones, which may not have been identified by
the Owner, and need to be implemented to support the delivery of
the Work.
4.31.2 REVIEWING PROJECT REQUIREMENTS

A. SBG-ABCD has assigned the responsibility to review the contract to
the Project Director; the Project Director shall ensure that the
requirements are understood, and that we have the capability of
performing the work. The contract shall be reviewed by the
Contracts Administration Department of the Head Office to ensure
any agreed-to changes have been incorporated.
B. Changes to contracts shall be controlled. The Project Director is
authorized to accept changes to contracts, identify any restrictions
or levels of acceptance.
C. Negative variation where time / cost impact is involved, approval is

required from the higher authorization in SBG-ABCD management.
D. Changes shall be documented and issued to all staff responsible for the
execution of the original contract by Cost Control Manager. .
4.31.3 CUSTOMER COMMUNICATION

A. The Project Director shall be responsible to establish and maintain
communication with the Owner Representative regarding all critical
aspects of the Project.
B. The Project Director is also responsible to establish and maintain
communication with the Owner Representative regarding
engineering and shop drawing preparation.
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PROJECTQUALITY PLAN
C. In addition, the Project Director shall be responsible to establish and

maintain communications with the Owner concerning all other
aspects of the Project execution.
D. Communications as listed above shall use the following:
1. Weekly Reports
2. Monthly Reports
3. Weekly Progress Meetings
4. Special Coordination Meetings as needed The Project Director is

responsible for evaluation of Owner’s feedback/complaints and
responding to them.
4.32 TRAINING
4.32.1 TRAINING PROGRAM

A comprehensive program will be developed to train the Quality Control
Personnel and all staff / work force related to Quality at all levels and to
make them aware with all the requirements of the “ CONTRACTOR
QUALITY CONTROL ” and the implementation on the job Site. This
includes the responsibilities and duties to be performed during the course
of this Project.
This training (as referred in QMSP-GEN-08) is not only limited to the

program as mentioned above. But, when QC Manager or any responsible
personnel on the Project assess and feels that at any stage staff /
individual / workforce needs training to perform his task / assignment,
arrangement will be made for the training, which is further detailed
below.
The training records will be maintained by QA/QC department. (See

attachment for the training roaster).
4.32.2 TRAINING AND FAMILIARISATION
A. Whenever any responsible Site personnel identifies the need for

specific training or familiarization, may be on basis of repeated
rejection of RFI ( as an example ) prior to commencement of any
activity, the detail of the training familiarization needed will be
intimated to the Project Director / Concerned Managers / Engineers
involved.
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PROJECTQUALITY PLAN
B. Where agreed, the Project Director could enter the training into the
Project’s training program. The training program shall give the
following details:
1 Subjects
2 Instructors
3 Attendees
4 Date
5 Time
6 and will ensure that training is programmed to take place for the
particular skill
7 Knowledge required
C. The Project Director shall circulate the training program to the relevant
Managers.
D. Each manager will ensure that the person(s) assigned to attain the
training are instructed to attend as required.
E. Each instructor will record all attendees on a training session roaster

sheet. Records shall be maintained by the QA/QC department for
reference.
4.32.3 ON GOING ASSESSMENT

A. Staff will be subjected to on-going assessment during employment
with the SBG-ABCD. One of the tools is the number of RFI
rejections for assessment.
B. Manual Staff
1. All manual staff will be assessed for their ability to perform the
allotted task. This assessment will be carried out under the
guidance of the Site superintendent and by the Engineer
responsible for the particular trade. Reassessment will be
carried out as necessary by the Foreman connected with the
appropriate trade.
C. Foreman
1 The concerned Site superintendent will assess new Foremen within
two days of being advised of their responsibilities.
2 Reassessment of the Foremen will be carried out by the
Construction Manager whenever necessary.
D. Senior Staff
1 All senior staff will be assessed initially by the Project Director.
2 The relevant manager will carry out reassessment at the end of
each year. The report will be submitted to the Project Director for his
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PROJECTQUALITY PLAN
comments and the final copy will be sent to the Administration Manager
for filing with the employee’s personal records.
3 If it is found necessary for the individual to attend courses to learn
any special skills, the type of training required will be identified on the
personal records. The Project Director will arrange the training if
required.
4 Records of training will be also filed with the personal records.
4.32.4 KEY PERSONNEL

A. Key personnel will be assessed and reassessed in the same way as
for the Senior Staff. One of the tools is the number of RFI rejections
for assessment.
B. CVs of all key personnel will be submitted to the Project Director for
review and comments. The same will also be submitted to the
Consultant/Owner along with the Organization Chart.
4.32.5 SUB-CONTRACTOR’s STAFF

A. If sub-contractor’s staff require certain skills that require certification
by a third party, the QA Manager will hold copy of these certificates.
B. The Sub-Contractor will be responsible for maintaining the training

records of all of his employees on Site. Copy of the same will be
submitted in QA/QC department for record purpose.
C. One of the tools for the assessment and training requirement is the
number of RFI rejection and repeated defects.
4.33 LIST OF PROJECT PROCEDURES
4.33.1 ENGINEERING
4.22.1.1 Procedure approval requirements
4.22.1.2 Management Review
4.22.1.3 Design Input and design basis control
4.22.1.4 Technical Interface control
4.22.1.5 Control of design output
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PROJECTQUALITY PLAN
4.22.1.6 Design verification

4.22.1.7 Design Reviews
4.22.1.8 Design approval
4.22.1.9 Engineering change control
4.22.1.10 CADD specification
4.22.1.11 Requesting waivers
4.22.1.12 Controlling documents including customer supplied
drawings and documents
4.22.1.13.1.1 Removing root causes of nonconformity
4.22.1.13.2 Corrective action
4.22.1.13.3 Analyze data for preventive action
4.22.1.16 Improving QMS performance
4.22.1.17 Controlling Records
4.22.1.18 Quality Audits of design
4.22.1.19 Training for competence
4.22.1.20 Design and Control of Temporary works
4.33.2 PROCUREMENT
4.22.2.1 Project organization end interfaces
4.22.2.4 Technical interface control
4.22.2.5 Review of purchase requisitions
4.22.2.6 Approval / Appraiser of Sub-suppliers
4.22.2.7 Supplier Inspection & Test Plan review/approval
4.22.2.8 Review/Approval of Supplier
4.22.2.9 Waiver requests
4.22.2.10 Change Control
4.22.2.11 Controlling documents including customer supplied
drawings and documents
4.22.2.12 Testing and inspection Witness/release
4.22.2.13 Quality surveillance
4.22.2.14 Inspection/monitoring/reporting
4.22.2.15 Control and disposition of non-conformities
4.22.2.16 Corrective actions

4.22.2.17 Analyze data for preventive action
4.22.2.19 Records, submittals and handover
4.22.2.20 Preparation and supply of equipment and
Material manufacturing records
4.22.2.21 Storage, packaging and preservation
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PROJECTQUALITY PLAN
4.22.2.22 Control of spares

4.22.2.23 Quality audits of purchasing
4.33.3 CONSTRUCTION
4.22.3.1 Mobilization
4.22.3.2 Preparation of Quality System Documentation
4.22.3.3 Project organization and interfaces
4.22.3.6 Technical Interface control
4.22.3.7 Pre-qualification of sub-SBG-ABCDs
4.22.3.8 Selection / Control of sub-SBG-ABCDs
4.22.3.9 Sub-SBG-ABCD Quality Plan review/approval
4.22.3.10 Material identification and traceability
4.22.3.11 Material receiving/storage and transfer of custody
4.22.3.12 Process control of construction activities
4.22.3.13 Testing and inspection witnessing/acceptance
4.22.3.14 Quality surveillance
4.22.3.15 Control of inspection measuring and test equipment
4.22.3.16 Field Change control
4.22.3.17 Waiver requests
4.22.3.18 Non-conformance control
4.22.3.19 Corrective action
4.22.3.20 Analyze data for preventive action
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PROJECTQUALITY PLAN
4.22.3.22 Document Control Storage and preservation during
Construction
4.22.3.23 Records, submittals and handover
4.22.3.24 QA Audits of construction
4.34 LIST OF PROJECT FORMS & CHECKLISTS

NOTE : The listed forms will be specifically develop for this Project and will
be used only after the formal approval by the Consultant. Each form /
checklist is a separate document.
Form/Checklist No. Description
Management related/ Continuous Improvement
Setting of Objectives
Continuous Improvement Status & Analysis
Corrective-Preventive Actions & Suggestions for Improvement
Tendering
Cost Value Reconciliation (CVR)
Purchase
Supplier-Subcontractor Approval Statement
Supplier-Subcontractor Evaluation Questionnaire
Subcontractor Performance Monitor
Supplier Performance Monitor
Quantity Surveying
Day work Sheet
Variation Schedule
Disruption Schedule
Certificate Status Report
Subcontractor Bid Summary
Variation Order
Subcontractor’s Final Statement of Account
Final Account Letter
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PROJECTQUALITY PLAN
Confirmation of Oral Instructions

Preliminaries and Labor Analysis
Subcontractor Liability Statement
Subcontract Interim Certificate
Final Subcontractors Payment Status Report
I.T.
Records of Data Backed Up
I.T. Service Requisition
Admin
Request for Archiving / Retrieval of Documents
Request for Disposal of Documents
Contractors All Risks Insurance – Questionnaire & Proposal
Finance
Request for arranging Letter of Guarantee
Form of Performance Bond
Form of Retention Guarantee
Form of Advance Payment Guarantee
Request for arranging Letter of Credit
Marine Insurance – Import/Export Details
Project Cash Flow Projection
Staff Sharing Plan
Quality
Non Conformance Report Log
Internal Quality Audit Summary Report
Internal Quality Audit Checklist
Corrective Action Request
Corrective Action Request Log
Client Complaint Report
Client Complaint Log
Investigation Report
Application for External Training
Quality System Monitoring Checks
Internal Audit Schedule
Client Satisfaction Questionnaire
Internal Training Schedule
Internal Training Record
Training Proposal for the Year
Training Evaluation
Review for Training Effectiveness
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PROJECTQUALITY PLAN
Health, Safety, Environment

Incident/Near Miss Report
Safety Summary Report
Fire Extinguisher Monthly Inspection
Checklist – Lifting & Vertical Transportation Equipment
Checklist – Scaffolding & Formwork Support
Checklist – Safety Management
Checklist – Welfare Facilities & Provisions
Checklist – Availability, Use & Condition of PPE
Checklist – Temporary Site Electrics & Power Tools
Safety Warning Letter / Disciplinary Notice
Checklist – Welding
Hot Work Permit
Maintenance (Defects Liability Period)

Projects in the Maintenance Period
Service Report – Maintenance Period
Service Report Log
Record of Maintenance Services / Costs
Inventory Control
Material Requisition
Stores Receipt Voucher
Stores Transfer Voucher
Stock Card
Demobilization Stock Verification Report

Stores Stock Verification Report
Approval for Disposal of Scrap/Non Moving Items
MSE Control Card
Safety – Tool Issue Card
Register of Calibration
STV Summary Report
Inter-location Requisition
Project Mobilization Requisition
PPE Issue/Receipt Details
Permanent Tool Issue/Receipt Card
Asset History Form
Asset Register
Lost / Missing Assets Report
Project Management
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PROJECTQUALITY PLAN
Drawing Control Register

Project Mobilization / Startup Checklist
Internal Checking of Inspection, Measuring and Test Equipment
Transmittal Note
Technical Submittal Transmittal
Technical Submittal Register
Specification Comparison Sheet
Site Instruction
Field Adjustment Form (FAF)
Field Adjustment Form Log
Request for Inspection (RFI) Log
Method Statement Cover Sheet
Method Statement Schedule
As Built Drawings Register
Document Approval Sheet
Daily Planning & Achievement Report
Weekly Planning & Achievement Report
Incoming Correspondence Register
Outgoing Correspondence Register
Project Monthly Report
Project Closeout Checklist
Plant
Plant Hire & Off-hire Request
Equipment Control Card
Breakdown Report
Personnel / Human Resources
Staff Joining Report
Leave Application Form
Passport Requisition Form
Asset Issue Form
Asset Return Form
Clearance for Staff
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PROJECTQUALITY PLAN
Personnel Requisition
Personnel Transfer Confirmation
Personnel Transfer Memo
Leave / Final Clearance for Workers
Worker’s Statement of Personal Belongings
Liaison Officer Services
Inspection & Testing

Inspection Request Log
Off Site Inspection Report
Concrete Pour Card
Checklist – Backfilling
Checklist – Block & Masonry Work
Checklist – Concrete Duct Encasement Bank
Checklist – Daily Steelwork Erection Checks
Checklist – Demolition
Checklist – Excavation
Checklist – False Ceiling
Checklist – Granite and Marble Tiles
Checklist – Grouting
Checklist – Installation of Ceramic Tiles
Checklist – Manhole Construction
Checklist – Modified Bitumen Application
Checklist – Painting
Checklist – Partition Works
Checklist – Plaster Work
Checklist – Pre Steelwork Erection
Checklist – Retaining Wall Concrete Protection
Checklist – Screed
Checklist – Structural Concrete (above ground)
Checklist – Structural Concrete (below ground)
Checklist – Vanity Counter
MEP works
Checklist – Drainage system
Check List – Water supply system
Checklist – Sprinkler system
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PROJECTQUALITY PLAN
Checklist- Compressed air system

Check list – LPG system
Checklist – HVAC duct system
Checklist- HVAC chilled water piping Checklist – Cables & switch gears
Checklist – Fire Alarm System
Checklist – Clean agent System
Checklist – Telephone system
Checklist – Intercom System
Checklist – CCTV system
Checklist – Queuing System
Checklist – Video System
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PROJECTQUALITY PLAN
4.35 LIST OF PROJECT’S PROCESSES
S. No. Process No. Process Description

I Pre-qualification and Bidding (BD)
1 QSP-BD-01 Preparation of pre-qualification
2 QSP-BD-02 Estimation and submission of bids (C&A)
3 QSP-BD-03 Estimation and submission of bids (E/M)
4 QSP-BD-04 Verification of Client provided design
II Project Planning and Control (PC)
5 QSP-PC-01 Project initiation documentation
6 QSP-PC-02 Project planning
7 QSP-PC-03 Project budget preparation
8 QSP-PC-04 Preparation, review, approval and issue control of
shop drawings
III Procurement (PR)
9 QSP-PR-01 Procurement
10 QSP-PR-02 Material submittal and Client approval
11 QSP-PR-03 Sub-contractor assessment
12 QSP-PR-04 Auditing on sub-contractors
13 QSP-PR-05 Coordination, confirmation and follow up
IV Contracts Management (CM)
14 QSP-CM-01 Contract review
15 QSP-CM-02 Preparation of subcontract
16 QSP-CM-03 Handling of customer complaints
17 QSP-CM-04 Measurement of customer satisfaction
V Materials Receipt, Storage and Delivery (MT)
18 QSP-MT-01 Receipt and checking of incoming
19 QSP-MT-02 Storage and issue control of materials
VI Project Management (PM)
20 QSP-PM-01 Site construction planning
21 QSP-PM-02 Mobilization of manpower, materials and
equipment
22 QSP-PM-03 Construction
23 QSP-PM-04 Construction Management: Duties and
responsibilities
24 QSP-PM-05 Project progress monitoring
25 QSP-PM-06 Preparation and processing of payment
certificates
26 QSP-PM-07 Preparation of O&M manuals and spare
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PROJECTQUALITY PLAN
27 QSP-PM-08 Project initial handing over

28 QSP-PM-09 Maintenance of Projects
29 QSP-PM-10 Project final handing over
30 QSP-PM-11 Safety and security
3 QSP-PM-12 Project review and improvement
32 QSP-PM-13 Demobilization & closing down of E/M activities at
Site
QSP-PM-14 Design and Control of Temporary works
VII Project Quality Control (QC)
32 QSP-QC-01 Inspection and testing of materials
33 QSP-QC-02 Final inspection and testing
34 QSP-QC-03 Non conformance control
35 QSP-QC-04 Corrective and preventive action
VIII Quantity Survey (QS)
36 Preparation and checking of bills
37 Handling of variations and claims
IX Workshop and Maintenance (WS)
38 QSP-WS-01 Carpentry workshop practice
39 QSP-WS-02 Fabrication, ducting, steel and maintenance
workshop procedures
40 QSP-WS-03 Control of measuring equipment
41 QSP-WS-04 Maintenance of vehicles and equipment
X Human Resources and Training (HR)
42 QSP-HR-01 Recruitment
43 QSP-HR-01 Training
XI Quality Systems Management (QA)
44 QSP-QA-01 Document and data control
45 QSP-QA-02 Objective setting, monitoring and management
review
46 QSP-QA-03 Internal quality audits
47 QSP-QA-04 Control of quality records
XII Computer Systems (CS)
48 QSP-CS-01 Maintenance of computer equipment and
networks
49 QSP-CS-02 Computer application programs
50 QSP-CS-03 Purchase of computer hardware
XIII Communication (CN)
51 QSP-CN-01 Control of Incoming and Outgoing
52 QSP-CN-02 Request for information from central office (RICO)
53 QSP-CN-03 Request for information
The End
Page 136 of 136

PQP Rev. 6 Holy Mosque Extension of King Abdullah Project

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PQP Rev. 6 Holy Mosque Extension of King Abdullah Project

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Approval:

Project Director Date: 15 Feb., 2011

QUALITY POLICY OF SAUDI BINLADIN GROUP

• We are committed to understanding the needs and expectations of

• This Quality Policy is established to provide the framework to

• The Quality Policy implemented during Project execution aims to

• The Quality Policy aims at continuously improving the quality level

• The Quality Policy is implemented at all levels of the SBG-ABCD by

Revision 6 Qc working instructions Dated: 15th Feb., 2011

SBG-ABCD Management Dated: _____________

The top management of SBG-ABCD has identified the following QUALITY

A. Meet the schedule requirements for the Project.

SBG-ABCD Management Dated: ______________

PROJECT MANAGEMENT DECLARATION

SBG-ABCD objectives are to give satisfaction to:

• The Client by meeting their requirements in terms of performance,

quality, price and deadlines;

• The society as a whole by being environmentally compliant;

• Its personnel by promoting their social and professional fulfillment.

ethics, the Project management commits itself to:

ensure their effective application;

• Define and implement a Quality Policy consistent with SBG-ABCD stated

Project Management (SBG-ABCD) Dated:_____________

4.5.1.1 SPECIFIC TO DEPARTMENT...................................................................................................43

4.13.7 COORDINATION AND COMPOSITE SHOP DRAWINGS ...........................................................65

4.23.4 ACTION TO BE TAKEN ON RECEIPT OF NCR ..........................................................................89

4.28.2 DESIGN TECHNICAL REQUIREMENTS AND BASIS OF DESIGN .............................................101

4.30.4.2 RESPONSIBILITIES .............................................................................................................111

1-PQP DOCUMENT REVIEW

1.1 DOCUMENT REVISION

1.1.1 REVISION TABLE

S. Revision Date Subject of the Revision

3 2 25/04/10 Consultant’s comments

4 3 30/04/10 Consultant’s comments

5 4 01/06/10 Turner Arabia comments

6 5 14/09/10 Document Review by

2-SCOPE & DEFINITIONS

2.2 DEFINITION AND INTERPRETATION

“Owner” TO BE DEFINED BY SBG-ABCD

“Contractor” The Saudi Binladin Group–Architecture, Building and

“Approved Material” Material submittal approved by the Consultant

“CSD” Classification System for Documents

“Project” The design, procurement, engineering, construction and

“QC Inspector” Quality control Inspectors on Site.

“RFI” Request For Information

“Safety Officer” Safety Officers for this Project

“SBG-ABCD” The Saudi Binladin Group (SBG-ABCD)

2. “Contract” or “Contract Documents”

“Contract” or “Contract Documents” means, collectively, all the

4. “Technical Specifications” or “Specifications”

“Technical Specifications” or “Specifications” means the written

“Contractor’s Schedule” means schedule prepared in accordance with the

“Approved” or “Approval” means approved by or with the approval of the

6.1 “Verbal Approval”

Verbal approval is valid only if it is confirmed by a CVI (Confirmation of

“Key Personnel” means that Contractor’s authorized personnel. (To be

“Bill of Quantities” (BOQ) means the priced and completed Bill of

“Cost” means expenditure properly incurred or to be incurred, whether on

10. “Quality Control Procedures”

11. “Design Inputs”

“Design Inputs” means all the information provided by the Client/

12. “Design Output”

“Design Output” means all the documents (drawings, specifications etc)

13. “Shop Drawings”

“Shop Drawings” shall be taken to mean the same as detailed drawings,

14. “Quality System Procedure”