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CHAPTER 1

INTRODUCTION

DHFL

New Home Loan

Loan Term

The maximum term of your home loan can be up to 30 years and it cannot extend beyond your
retirement age or 60* years (whichever is earlier).

Loan Amount

You can get a home loan up to 90% of the cost of a chosen selected property for the loan
requirement up to Rs. 30 Lakh*, depending upon the loan amount required.

Your home loan amount depends on your annual income and your ability to repay the loan. You
can increase your home loan amount by adding an earning co-applicant.

Calculate your eligibility now

*For loan above Rs. 30 Lakh, the loan to value applicable will be as per DHFL norms & policy
guidelines.

Interest Rate & Charges

Your home loan interest rate starts from 10%* p.a. Know more about fees and charges (*T&C
Apply)

Modes of Repayment

You can pay your home loan EMIs through:

Electronic Clearing Service (ECS)/ National Automated Clearing House(NACH)- based on


standing instructions, given to your bank
Post Dated Cheques (PDCs) - Drawn on your salary/savings account. (Only for locations where
ECS/NACH facility is not available.)

Tax Benefits

Your home loan makes you eligible for certain tax benefits* as per the prevailing laws. This
means that you can save more money by claiming deductions in your income tax, against
principal and interest amount repaid.

*As per Income Tax Act 1961 rules, the current applicable exemption under section 24(b) is Rs.
2,00,000/- for the interest amount paid in the financial year and up to Rs. 1,50,000/- (under
section 80 C) for the principal amount repaid in the same year.

FAQs

What is an EMI?

EMI (Equated Monthly Installment) is the amount payable to the lending institution every
month, till the loan is completely paid off. It comprises of the interest as well as the principal
amount.

Who can be an applicant?

To qualify for a home loan with DHFL, you must be:

An Indian resident or Non Resident Indian (NRI)

Above 21 years of age at the beginning of the loan

Below 65 years of age, when the loan matures

Either salaried or self-employed (businessman or professional)

What are the interest rates offered for home loans? What are daily reducing, monthly reducing
and yearly reducing balance?

Interest rates vary according to the market conditions and are dynamic in nature. The interest on
home loans in India is usually calculated either on monthly reducing or yearly reducing balance.
In some cases, daily reducing basis is also adopted.

Annual Reducing: The principal amount, for which you pay interest, reduces at the end of the
year. Thus, you continue to pay interest on a certain portion of the principal which you have
actually paid back to the lender. The EMI for the monthly reducing system is effectively less than
the annual reducing system.

Monthly Reducing: The principal amount, for which you pay interest, reduces every month as
you pay your EMI.

Daily Reducing: The principal, for which you pay interest, reduces from the day you pay your
EMI. The installments that you pay in the daily reducing system is less than the monthly
reducing system

DHFL calculates EMI on monthly reducing basis only.

Are securities required for home loans?

The property to be purchased itself becomes the security and is mortgaged to the lending
institution till the entire loan is repaid. Sometimes additional security such as life insurance
policies, FD receipts and share or savings certificates are required.

What are the tax benefits of home loans?

Resident Indians are eligible for certain tax benefits on principal and interest components of a
home loan. As per Income Tax Act 1961 rules, the current applicable exemption under section
24(b) is Rs. 2,00,000/- for the interest amount paid in the financial year and up to Rs. 1,50,000/-
(under section 80 C) for the principal amount repaid in the same year.

Documents

KYC Documents

 Documents for proof of identity and address

 ID & Address Proof (Any One Required)

 PAN card (Mandatory, if income is considered for loan eligibility calculation)


 Valid Passport

 Voter ID card

 Driving license

 Aadhar Card

Residence Proof (Any One Required)

 Utility Bill: Electricity, Telephone, Postpaid mobile, water bill etc.

 Ration card

 Letter from employer

 Bank statement /copy of Pass book reflecting address

 Valid Rent Agreement

 Sale Deed

Income Documents

 Financial documents declaring your income.

 Salaried Individuals

 Salary slips for the last 2 months or salary certificate*

 Cash Salary – Income details on Company Letterhead

 Copy of bank statements for the past 3 months (salary account)

Self-Employed Professional

 Certificate of qualification for professionals : CA, Doctors or Architects

 Copy of last two years’ income tax returns, along with computation of income

 Copy of last two years’ P/L account with all schedules and audited balance sheet,
wherever applicable.

 VAT or Service Tax returns or TDS Certificate

 Bank statement for the last 6 months (Savings account, current account and O/D
account)

Self-Employed Non Professionals

 Copy of your last two years’ income tax returns, along with computation of
income

 Copy of last two years’ P/L account with all schedules and audited balance sheet,
wherever applicable

 VAT or Service Tax returns or TDS Certificate

 Bank statement for the last 6 months (Savings account, current account or an O/D
account)

Property Documents

 Property related documents

 Allotment letter from builder

 Agreement of Sale

 Registration and stamp duty receipt

 NOC from builder

 Own Contribution Receipt (OCR )

 All builder linked documents (Applicable for cases which are not approved or
previously not funded by DHFL)

 Development Agreement

 Tripartite Agreement
 Partnership Deed

 Sale Deed

 Title Search Report

 NA order

Note: Original documents are required for verification purpose only.

Plot Loans

Loan Term

The maximum term of your plot loan can be up to 20 years and it cannot extend beyond your
retirement age or 60* years (whichever is earlier).

Loan Amount

You can get a plot loan up to 75% of the value of the plot.

Your plot loan amount depends on your annual income and ability to repay the loan. You can
increase your plot loan amount by adding an earning co-applicant.

Interest Rate & Charges

Your home loan interest rate starts from 10.5%* p.a. Know more about fees and charges (*T&C
Apply)

Modes of Repayment

You can pay your home loan EMIs through:

Electronic Clearing Service (ECS)/ National Automated Clearing House(NACH)- based on


standing instructions, given to your bank

Post Dated Cheques (PDCs) - Drawn on your salary/savings account. (Only for locations where
ECS/NACH facility is not available.)

FAQs
What is an EMI?

EMI (Equated Monthly Installment) is the amount payable to the lending institution every
month, till the loan is completely paid off. It comprises of the interest as well as the principal
amount.

Who can be an applicant?

To qualify for a home loan with DHFL, you must be:

An Indian resident or Non Resident Indian (NRI)

Above 21 years of age at the beginning of the loan

Below 65 years of age, when the loan matures

Either salaried or self-employed (businessman or professional)

What are the interest rates offered for home loans? What are daily reducing, monthly reducing
and yearly reducing balance?

Interest rates vary according to the market conditions and are dynamic in nature. The interest on
home loans in India is usually calculated either on monthly reducing or yearly reducing balance.
In some cases, daily reducing basis is also adopted.

Annual Reducing: The principal amount, for which you pay interest, reduces at the end of the
year. Thus, you continue to pay interest on a certain portion of the principal which you have
actually paid back to the lender. The EMI for the monthly reducing system is effectively less than
the annual reducing system.

Monthly Reducing: The principal amount, for which you pay interest, reduces every month as
you pay your EMI.

Daily Reducing: The principal, for which you pay interest, reduces from the day you pay your
EMI. The installments that you pay in the daily reducing system is less than the monthly
reducing system

DHFL calculates EMI on monthly reducing basis only.


Are securities required for home loans?

The property to be purchased itself becomes the security and is mortgaged to the lending
institution till the entire loan is repaid. Sometimes additional security such as life insurance
policies, FD receipts and share or savings certificates are required.

What are the tax benefits of home loans?

Resident Indians are eligible for certain tax benefits on principal and interest components of a
home loan. As per Income Tax Act 1961 rules, the current applicable exemption under section
24(b) is Rs. 2,00,000/- for the interest amount paid in the financial year and up to Rs. 1,50,000/-
(under section 80 C) for the principal amount repaid in the same year.

KYC Documents

Documents for proof of identity and address

ID & Address Proof (Any One Required)

 PAN card (Mandatory, if income is considered for loan eligibility calculation)

 Valid Passport

 Voter ID card

 Driving license

 Aadhar Card

Residence Proof (Any One Required)

 Utility Bill: Electricity, Telephone, Postpaid mobile, water bill etc.

 Ration card

 Letter from employer

 Bank statement /copy of Pass book reflecting address

 Valid Rent Agreement


 Sale Deed

Income Documents

Financial documents declaring your income.

Salaried Individuals

 Salary slips for the last 2 months or salary certificate*

 Cash Salary – Income details on Company Letterhead

 Copy of bank statements for the past 3 months (salary account)

*If variable components like over time and incentives are reflected, then salary slips for the past
6 months are required.

Self-Employed Professional

 Certificate of qualification for professionals : CA, Doctors or Architects

 Copy of last two years’ income tax returns, along with computation of income

 Copy of last two years’ P/L account with all schedules and audited balance sheet,
wherever applicable.

 VAT or Service Tax returns or TDS Certificate

 Bank statement for the last 6 months (Savings account, current account and O/D
account)

Self-Employed Non Professionals

 Copy of your last two years’ income tax returns, along with computation of
income

 Copy of last two years’ P/L account with all schedules and audited balance sheet,
wherever applicable

 VAT or Service Tax returns or TDS Certificate


 Bank statement for the last 6 months (Savings account, current account or an O/D
account)

Property Documents

 Property related documents

 Allotment letter from builder

 Agreement of Sale

 Registration and stamp duty receipt

Index- ii

 NOC from builder

 Own Contribution Receipt (OCR )

 All builder linked documents (Applicable for cases which are not approved or
previously not funded by DHFL)

 Development Agreement

 Tripartite Agreement

 Partnership Deed

 Sale Deed

 Title Search Report

 NA order

Note: Original documents are required for verification purpose only

Home Construction Loans

Loan Term
The maximum term of your home construction loan can be up to 30 years and it cannot extend
beyond your retirement age or 60* years (whichever is earlier).

Loan Amount

You can get a loan up to 100% of the construction estimate subject to a maximum of 90% of its
market value (whichever is lower) for the loan requirement up to Rs. 30 lakh*. Construction
estimate to be certified by chartered engineer/architect and duly verified by the Technical Officer.

Your home loan amount depends on your annual income and ability to repay the loan. You can
increase your home loan amount by adding an earning co-applicant.

Interest Rate & Charges

Your home loan interest rate starts from 10%* p.a. Know more about fees and charges (*T&C
Apply)

Modes of Repayment

You can pay your home loan EMIs through:

Electronic Clearing Service (ECS)/ National Automated Clearing House(NACH)- based on


standing instructions, given to your bank

Post Dated Cheques (PDCs) - Drawn on your salary/savings account. (Only for locations where
ECS/NACH facility is not available.)

Home loan tax benefits

Your home loan makes you eligible for certain tax benefits* as per the prevailing laws. This
means that you can save more money by claiming deductions in your income tax, against
principal and interest amount repaid.

*As per the Income Tax Act 1961, the current applicable exemption under section 24(b) is Rs.
2,00,000/- for the interest amount paid in the financial year and up to Rs. 1,50,000/- (under
section 80 C) for the principal amount repaid in the same year.

FAQs
What is an EMI?

EMI (Equated Monthly Installment) is the amount payable to the lending institution every
month, till the loan is completely paid off. It comprises of the interest as well as the principal
amount.

Who can be an applicant?

To qualify for a home loan with DHFL, you must be:

An Indian resident or Non Resident Indian (NRI)

Above 21 years of age at the beginning of the loan

Below 65 years of age, when the loan matures

Either salaried or self-employed (businessman or professional)

What are the interest rates offered for home loans? What are daily reducing, monthly
reducing and yearly reducing balance?

Interest rates vary according to the market conditions and are dynamic in nature. The interest on
home loans in India is usually calculated either on monthly reducing or yearly reducing balance.
In some cases, daily reducing basis is also adopted.

Annual Reducing: The principal amount, for which you pay interest, reduces at the end of the
year. Thus, you continue to pay interest on a certain portion of the principal which you have
actually paid back to the lender. The EMI for the monthly reducing system is effectively less than
the annual reducing system.

Monthly Reducing: The principal amount, for which you pay interest, reduces every month as
you pay your EMI.

Daily Reducing: The principal, for which you pay interest, reduces from the day you pay your
EMI. The installments that you pay in the daily reducing system is less than the monthly
reducing system

DHFL calculates EMI on monthly reducing basis only.


Are securities required for home loans?

The property to be purchased itself becomes the security and is mortgaged to the lending
institution till the entire loan is repaid. Sometimes additional security such as life insurance
policies, FD receipts and share or savings certificates are required.

What are the tax benefits of home loans?

Resident Indians are eligible for certain tax benefits on principal and interest components of a
home loan. As per Income Tax Act 1961 rules, the current applicable exemption under section
24(b) is Rs. 2,00,000/- for the interest amount paid in the financial year and up to Rs. 1,50,000/-
(under section 80 C) for the principal amount repaid in the same year.

Loan Against Property

Loan Against Residential Property

Loan Term

The maximum term of your loan can be up to 15 years.

Eligibility

The following entities are eligible for Loan Against Residential Property

Salaried individuals

Self Employed Individuals

Proprietorships

Partnerships

Limited Liability Partnerships

Private Limited Companies

Limited Companies
Acceptable Collaterals

Primary collateral will consist of immovable properties, such as:

Residential Property

Residential Plot

Loan Against Commercial Property

Loan Term

The maximum term of your loan can be up to 15 years.

Eligibility

The following entities are eligible for Loan Against Commercial Property

Salaried individuals

Self Employed Individuals

Proprietorships

Partnerships

Limited Liability Partnerships

Private Limited Companies

Limited Companies

Acceptable Collaterals

Primary collateral will consist of immovable properties, such as

Commercial property
Commercial Plot

CHAPTER 2

OBJECTIVES

1. Studying the importance of housing, demand for housing and house

finance in India.

2.To study the concept of Home Loan /Housing Finance in today’s scenario.
CHAPTER 3

RESEARCH METHODOLOGY

The secondary data considered for the purpose along with observations about the industry.

Housing in India

The housing is one of the basic needs of the people as it ranks next to food and clothing.
A certain minimum standard of housing is essential for a healthy and civilized living. Thus, the
priority has to be given for the development of housing in a country. The human settlements have
a lot of impact on environment. It is a tool for modern economic development. The census
records of India exhibits that there was no deficit-housing problem in India till the first half of
the century. In 1901, there were 55.8 million houses for 54 million households showing a surplus
of 1.8 million houses. This surplus situation continued till 1941. It was only after 1951, the
deficit trend has started and is continuing with an escalating magnitude. In 1971, total number of
households was 100.4 million and the number of houses was 90.7 million, showing a deficit of
9.7 million. The housing shortage in 1991 was about 31 million units. The housing shortage
during 2001 was 41 million. The estimated housing stock requirement in the country by 2021 is
about 77 million in urban areas and 63 million in rural areas. The increasing number of houses
and a rising trend in the size of the households has contributed to the shortage of housing stock in
the urban areas. Only 20% of the Indian population lived in urban areas in 1970 (UNDP 1998).
The urbanization is expected to increase still. This resulted in an estimation of 36% of the
population to live in urban areas by 2015. In India, there is a very widening gap between the
supply and demand for housing. There is an urgent need to modify the policy on one hand
and look for an innovative approach for construction of houses on the other to reduce the
deficit. The Government of India(GoI) had introduced schemes and projects for housing problem
in every five year plans. The National housing Policy formulated by government of India
takes into account the developments on national and international scene on shelter sector. The
adoption of National Housing Policy by the Parliament in 1994 was a landmark step in
promoting housing development in the country.

The policy in its endeavor has reduced deficit of housing to some extent. It envisages a major
shift in the Government‟s role towards being a facilitator rather than provider. The working
group on urban housing for the ninth plan gave a thrust to housing development an targeted
construction of 8.87 million housing units. The National Housing and Habitat Policy 1998
emphasized housing for all by the end of 2007 (Peter D F Cardozo). This would have been
achieved with the help of public and private firms and corporate sectors. The rapid urbanization
and a changing socio-economic scenario led to a greater demand for housing. This led to an
exponential growth in housing finance market. Drivers of Demand in Housing The housing
demand is a product of three different variables. First and foremost is the primary need that is
driven by increasing population. Secondly, economic growth and consequent urban migration
have caused changes in preferences towards more nuclear families, causing a perceptible
lowering of the household size. Finally, increasing affordability has driven households to
invest in larger houses. Increasing population:-Population growth has a direct bearing on the
requirement for housing units and, through this, on Floor Space Area (FSA) requirements.
Urbanisation:-Urbanisation has twin impact on housing demand. On one hand, it reduces the
area per household, and on the other, there is an increasing need for more nuclear families,
leading to the formation of more number of households. Nuclearisation:-Nuclearisation refers to
the formation of nuclear families from joint families. Nuclearisation, like urbanisation, also has
twin impact. It reduces the area per household, but increases overall household formation,
thereby increasing the demand for housing units. Affordability:-There has been a steady
movement of households into higher income categories. The movement is more pronounced in
the high-income categories.

Evolution of Home Loan

Home Loan plays a vital role as an engine of equitable economic growth through the reduction of
poverty and prevents slum proliferation in economy. The demand for housing is
increasing rapidly day by day. Therefore, to meet with the growing housing demand is the
aim of the government. To achieve this aim it is required to provide the loan for housing to the
people. Theliberalization of the financial sector of the economy has also become possible by the
housing finance. Home Loan is the funds buyer has to borrow usually from a bank or other
financial institutions to purchase a property, generally secured, by a registered mortgage to the
bank over the property being purchased. A mortgage loan is a debt owed on a home, the
mortgage rate is the interest rate charged to the home owner for the use of the loan. Home loan is
a broad topic, the concept of which may vary across lands, regions and countries, particularly in
terms of the areas it covers. For example, what is understood by the term “home loan” in a
developed country may be very different from what is understood by the term in a developing
country. The International Union for Housing Finance, as a multinational networking
organization, has no official position on what the best definition of housing finance is. However,
the selection of quotes below is offered as a snapshot of what housing finance as a topic covers:

“Housing finance brings together complex and multi-sector issues that are driven by constantly
changing local features, such as a country’s legal environment or culture, economic makeup,
regulatory environment, or political system.” –Loic Chiquier and Michael Lea
Chapter 4
LITERATURE REVIEW

Housing finance all over the world are undergoing tremendous

changes and have acquired great significance in the present day context

of liberalization, globalization and modernization of the society. A good

number of research works have been undertaken by individual

researchers and institutions invariably dealing with different aspects of

housing finance. A brief review of the major studies which are

particularly pertinent for the present study is attempted here.

By analyzing the question of housing in the country, Ananda Bose,

C.V (1996) emphasized the need for propagating cost-effective and

environment friendly building technology. He also underlined the need

for bringing out a new design and construction culture, avoiding costs and

eliminating wrong notions.

Lahiry, S.C (1996) observed that the rising cost has a dampening

effect in the housing sector and the need of the hour is to promote low

cost and environment friendly technology and use of indigenous products.

He opined that the housing concept has undergone drastic changes and as

such the skills of the people to take-up new housing technologies have to

be developed.
Kurana, M.L (1998) analysed the magnitude of the housing

problem, housing finance companies, legal aspects of housing cooperatives and procedural
simplification of housing loans. He suggested

the necessity for education and training for the members of the housing

co-operatives and also the legal aspects including the adoption of model law formed by the
Central Government.

Krishna, R.R and V.V.Ganesh Murthy (1998) observed the views

that there is a vast scope for housing promotion in India and the banks

and housing finance companies can play a vital role in the promotion of

housing. They suggested that reduction in the housing loan interest and

simplified procedure for sanctioning housing loan will boost the

construction of houses.

Leelamma Kuruvilla (1999) throws light on National Housing

Policy and new initiatives in housing finance. She suggested that the

change in the legal frame-work, simplifying the procedure for housing

finance and the active involvements of the Government in the housing

sector will definitely mitigate the housing problem.

Mohinder Singh (1999) states the magnitude of the housing

problem in the country and various national housing policies of the

Government. He reviewed the detailed statistical data and suggested the

following: a) sufficient loan amount free from corruption and a low rate

of interest, b) a country-wide survey to find out the real housing storage,


c) standardization for low cost housing and d) regular monitoring and

follow-up action.

Parimal.H.Vyas and Sandip.K.Bhat (1999) who analyse the major

housing finance institutions, critical issues of housing finance, interest

rates and the repayment techniques observed that the restructuring of

housing finance institutions by developing appropriate marketing

orientation programmes are necessary to face the challenges in the

present day world of liberalisation and globalisation.

Sharma,A.K.(1996) highlights the fact that the challenges of

homelessness and urban slums are largely the spill over problems of

inadequate rural habitat. He stated that the housing is closely connected

with growth of population, modernisation, poverty, development and

information and the poor people of India, lack all basic facilities as they

are incapable of meeting the rising cost of building materials. He also

opined that Indians cannot solve the housing problem without a strong

political will and properly designed strategies.

Nair,K.N.S and S.G. Jayachandra Raj (1994) observed that Kerala

stands unique in the realm of growth and development. But, even in the

wake of state’s rapid expansion in the social sector, it is to be observed

that Kerala projects a dichotomy picture of development comprising of

feeble economic structure along with developed social culture.


Mathurn (1993) opined that the financial burden of investment in

housing is generally very heavy when the owner does not have sufficient

funds available to pay for the site and the entire cost of construction.

Hence, he must make arrangements to obtain funds from some other

sources.

Naik (1981) revealed that housing loans are usually advanced

against the security of mortgage of land and the building to be

constructed with the loan. Housing finance is therefore mortgage finance.

According to Harichandran (1989), the objective of the National

Housing Policy include motivation to help people particularly the

houseless to secure for themselves affordable shelter and to promote

investment in housing in order to achieve a sustained growth of nation’s

housing stock.

Parekh (1988) reported that the future of housing finance is to

enhance the loan origination process for housing throughout the country

to develop an institutional network that would facilitate the origination

process, to identify the potential resource base for the system as a whole

and to simplify the legal system with respect to risk management of

housing finance institutions.

Usha Patel (1996) explained that at present housing through bank

finance was a part of bank’s priority sector lending. Besides, every


nationalized bank is expected to allocate every year a specified

percentage of deposits and plan for its deployment for financing direct as

well as indirect housing programmes.

Thomas Paulose (1988) in his study narrated a true picture of

housing policies and programmes in Kerala.

Deepak.Razdam (1990) reported that the sources of informal

savings are seen to be cash and bank deposits, assets like jewellery, loans

from friends and relatives and to a small portion of funds from money

lenders. The Government plan to bring about appropriate changes in the

approaches of the existing financial institutions so as to make them more

responsible and accessible to households.

Muthuram,P (1999) opined that housing finance, particularly retail

housing finance is acquiring great importance because of government’s

incentives and stability in prices. Housing finance offers safe, secured,

profitable and diversified asset portfolio.

Leland and Leo Greller (1977) in their study on Government

schemes on housing stated that the housing boards and development

authorities are the only responsible agencies to care for housing.

Keith and John (1980) brought out a new picture of housing

problems. They said that public housing policy of one sort or another is

obviously of great importance in advanced capitalist systems.


Ball (1980) reported that housing is unavoidably expensive to

produce. Even the most minimal dwelling occupies land and relatively

large amounts of materials and labour for its production.

Holmans (1987) stated that most people cannot afford to pay the

full cost of suitable accommodation from income or savings, but neither

have they postponed their consumption even if they cannot afford to buy

outright.

Chapter 5
Analysis and finding

The findings of analysis of simple frequency tables may be summarized as


follows:
1) About 70% of the respondents were middle aged, i.e. 31 to 50 years of age.
2) The sample was dominated by males. (78%).
3) A majority of (55%) respondents were graduates.
4) Exactly 50% of the respondents were from business class, while 39% were from service class.
5) The maximum number of respondents (32%) had annual income of ` 2.4 to 3.6 Lakhs and
19% had income more than ` 3.6 Lakhs.
6) 77% respondents lived in nuclear family.
7) 32% of the respondents had taken some kind of loan from the bank earlier and 59% of them
had taken vehicle loan earlier.
8) Most of the respondents availed of the information about the home loan from “other sources”
like C.A. / loan consultant / friends, etc.
9) In case of only 6% of the respondents the term of loan was more than 15 years and for the
remaining 94% the term of loan was less than 15 years.
10) About 2/3 of the sample customers had applied for loans below `10 Lakhs and 69%
respondents were sanctioned loan below `10 Lakhs.

The conclusions arrived at after analyzing the two-way tables are summarized

below:-

1) It was found that in general BOB had sanctioned loan within shorter period than

SPB.

2) The important reasons for availing the home loan were “to get relief in income

tax”, “for investment” and “to receive rent income” in case of BOB customers,

while for SPB customers they were “desire for big house”, “for investment”, and

“to get relief in income tax” in that order of importance.

3) About half of the respondents had applied for home loan to buy a new flat or a

new row-house.

4) It was found that 52% respondents were account holders of the bank concerned

and most of them were holding their account for many years.

5) Applications of only 12 respondents were rejected and more than half of them

were rejected due to negative CIBIL report.

6) Two important facilities utilized by the respondents are savings account and

locker in the case of BOB and current and savings account in the case of SPB.

7) “Less processing fee”, “less interest rate” and “speedy loan process were

important reasons for selecting BOB, while “Co-operative staff’ and “ less
processing fee” were important reasons for selecting SPB.

8) The more frequently used modes of repayment are “cheque”, “standing

instructions” and “ECS” for BOB customers there were “ECS” and “By Cheque”

for SPB costumers.

9) 93% respondents reported that proper bank services were provided and 90% and

88% respondents claim that there were no hidden charges and the bank gave full

details and information, respectively.

10) 92% of the customers were satisfied with the services provided by the bank, in

case of both BOB and SPB.

11) It was found that the customers of SPB were much more interested in switching

over to other type (Nationalized) bank as compared to BOB, if they are asked to

do so.

12) 75% of SPB customers, but only 25% of the BOB customers had read loan

application form before signing it. The most important reason for not reading the

application form was that it was filled in by the agents.


Chapter 6

CONCLUSION

After going through pervious studies of Financial Performance of

Housing loans by Private and Public banks, Investigator concludes that-

• After 2001 there is a growth in home loans. But little bit slow in 2008

after that it come in a big jump as in 2011.

• The demand of home loans increases whenever there is a decrease in

the interest rate.

• Nowadays, people prefer to go for home loans rather than going for

private mortgage insurance.

• Government has also taken a lot of steps to encourage more and more

people to go for home loans.


Chapter 7

RECOMMENDATIONS

There is definitely a shift in the focus of the customer with lower and

lower interest rates being the most attractive part of a housing loan. Interest

rates in the housing sector have been dropping for quite some time

consistently and demand is on the rise. Perhaps the lowest rates are being

experienced and that the rates have entered the single digit numbers is an

incentive for homebuyers.

Today, India presents a picture of contradictions. On the one hand, the


Indian residential real estate market is the hottest property market with prices

of property sky rocketing while at the other millions of poor homeless Indians,

reeling under poverty, are finding shelter in sheds and shanties in unhygienic

environments.

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