Alan Cooper

6328 AMBLESIDE DR. APT. D., COLUMBUS, OH 43229

CELL: (614) 309-4785 EMAIL: ACOOPER@COVERMYMEDS.COM

Professional Summary
Accomplished creative professional with experience in contract copywriting and six years of progressively responsible experience in
customer service administration. Writer with strong command over the English language and a licensed high school English teacher.
Proven ability to realize marketing objectives via the production of concisely written and grammatically enhanced copy material.
Collaborative partner with extensive experience working in a fast paced and highly pressured team environment, prioritizing multiple
tasks simultaneously under tight deadlines. Currently working as an Account Coordinator on the Hub Express team at CoverMyMeds.

Areas of Expertise
-Copywriting -Editing and Layout Design -Public Speaking
-Proofreading -Brand Identity Management -Microsoft Office Suite
-Strategy Design -Client Relations Management -Chicago Manual Style
-Conceptual Analysis of Brand -Quality Assurance -Retail

Professional Experience
COVERMYMEDS, COLUMBUS, OH
Account Coordinator, Hubbler, November 2017 – Current
● Supported McKesson (RxCrossroads) as they were on boarded by being a part of the first Hubble Junior team
● Assisted with the Repatha and Victoza launch and tracked trends throughout its course in CoverMyMeds
● Currently assisting the Hubble team with inbound & outbound calls and working prior authorization requests
● Served in the mentorship program helping new hires consider, realize, and achieve goals within the company

FACILITY SOURCE, COLUMBUS, OH

Customer Service Administrator, March 2012 – January 2014
● Collaborated with vendors and store managers to resolve store and restaurant issues
● Achieved CSR Perfect Work Order Award (i.e. no mistakes) for multiple months
● Promoted to Customer Service Administrator due to consistent KPI performance and manager referrals
● Trained new hires during a period of company expansion to ensure attention to detail and adherence to company policy.

HORIZONS COMPANIES, WESTERVILLE, OH

Contract Copywriter, November 2011 – March 2012
● Edited an online professional development course according to the Chicago Manual Style
● Assured quality and brand identity for McGraw-Hill (client)

HOYS TOYS, COLUMBUS, OH

Contract Copywriter, October 2011 – March 2012
● Created and edited summary articles for images in the Thomas Edison Activity Book
● Edited for grammatical correctness and historical correctness

Education and Certifications

CAPITAL UNIVERSITY, COLUMBUS, OH
English 7-12 Licensure, June 2016
● GPA: 3.9/4.0
● Student Teaching Internship – Completed at Columbus North International School

OHIO STATE UNIVERSITY, COLUMBUS, OH

Bachelor of Arts, English, June 2011

Additional Skills and Activities

XENOS CHRISTIAN FELLOWSHIP, COLUMBUS, OH
Teaching Summarizer, August 2019 – Current
● Listened to theological teachings with complex concepts and summarized them within 2-4 sentences
● Noted key words to improve their search engine
KAIROS, SOUTHERN OHIO CORRECTIONAL FACILITY
Prison On-Site-Coordinator, 2012
● Prepared meals and instructed 40+ inmates in core value/character development

RESOURCE DEVELOPMENT INTERNATIONAL, CAMBODIA

Cambodia Relief Worker & Fundraising Coordinator, 2010
● Planned and led fundraising efforts resulting in the acquisition of nearly $5,000 for use in building a 3,000 lb. rain harvester.
Ultimately provided potable water for an entire village of 150+ people in Pou Thum Village outside of Phnom Penh