QUESTIONNAIRE: RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURE AND INNOVATION

This survey is designed to solicit your confidential input on your company/department culture, communication channels and day- t
This survey should take about 20 minutes to complete.

For this survey to be helpful and accurate in describing your organization, it is important that you answer each question as honestly

DIRECTIONS
1. Read each item carefully
2. Circle one number for each item.

A. INNOVATIVENESS
Please estimate to what extent the following statements related to various kinds of innovations apply to your organization.

A.I PRODUCT AND SERVICE (TECHNICAL) INNOVATIONS

1. In new product and service introduction, our company is often first-to-market.
2. Our new products and services are often perceived as very novel by customers.
3. New products and services in our company often take us up against new competitors.
4. In comparison with competitors, our company has introduced more innovative products and services
during the past 5 years.
5. We constantly emphasize development of particular and patent products.
6. We manage to cope with market demands and develop new products quickly.
7. We continuously modify design of our products and rapidly enter new emerging markets.
8. Our firm manages to deliver special products flexibly according to customer's orders.
9. We continuously improve old products and raise quality of new products.

A.II PROCESS (ADMINISTRATIVE) INNOVATIONS

1. Development of new channels for products and services offered by our courporation is an on-going process.
2. We deal with customers' suggestions or complaints urgently and with utmost care.

3. In marketing innovations (entering new markets, new pricing methods, new distribution methods, etc.)
our company is better than competitors.
4. We constantly emphasize and introduce managerial innovations (e.g. computer-based administrative
innovations, new employee reward/training schemes, new departments or project teams, etc.)

B. ORGANIZATIONAL CULTURE

1. Innovation proposals are welcome in the organization.

2. Management actively seeks innovative ideas.
3. Innovation is perceived as too risky and is resisted.
4. People are not penalized for new ideas that do not work.
5. Program/project managers promote and support innovative ideas, experimentation and creative processes.
6. Communication between departments is very open.

7. Communication channels are very open here among employees.

8. Communication channels are very open here among management and workers.

9. Management actively solicits input from employees before major decisions are made.

10. I can trust our management and believe what it says.

11. Management seeks input from employees on major decisions.

12. Most projects designed to make things better in this organization have been successful.
13. The number of changes that we go through here is "about right."

14. This organization is very supportive of change.

15. It is "easy" to get things done here.
16. Most management changes make my job easier.
17. I feel that some positive changes may come out of this continuous improvement process.
18. Changes suggested by employees are usually implemented.
19. Employees agree with the Company's goals.
20. The department is free from "red tape."
21. The department values its people.
22. My immediate supervisor respects me as an individual.
23. My supervisor is open to constructive criticism.
24. My immediate supervisor listens to what I have to say.
25. My supervisor deals fairly with me.
26. The department deals fairly with everyone--it doesn't play favorites.
27. My immediate supervisor encourages my suggestions for improvement.
28. My immediate supervisor has effective interpersonal skills.
29. People trust one another in this company.
30. Most managers here have effective interpersonal skills.
31. People work well together in this company.
32. The department is well respected for dealing fairly with employees.
33. The current management team is highly respected.
34. Everyone knows the goals of the department.
35. Our supervisors have done a good job of translating the organization's objectives into meaningful
assignments and goals for their employees.
36. Employees are encouraged to take initiative and make decisions on their own.
37. Employee problems and complaints are effectively handled.
38. I understand the goals and purpose for the continuous improvement project.
39. I fell there is a need for the continuous improvement project.
40. The continuous improvement project will make things better.

Responses to the following questions will help us understand how major employee groups view things. These and all responses wi
However, if you feel uncomfortable answering these questions, you don't have to.

1. Please indicate your current classification.

1. Management
2. Staff
3. Other

2. How long have you worked for the company?

1. 0-2 years
2. 3-5 years
3. 6-9 years
4. 10-14 years
5. More than 14 years

Thank you for your input. It will contribute tremendously to the success of this project.
NNOVATION

on channels and day- to-day working environment.

ch question as honestly as possible.

organization.

Strongly Strongly
Agree Undecided Disagree
Agree Disagree

1 2 3 4 5
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1 2 3 4 5
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Strongly Strongly
Agree Undecided Disagree
Agree Disagree

1 2 3 4 5
1 2 3 4 5

1 2 3 4 5

1 2 3 4 5
Strongly Strongly
Agree Undecided Disagree
Agree Disagree

1 2 3 4 5
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1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5

Strongly Strongly
Agree Undecided Disagree
Agree Disagree

1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
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1 2 3 4 5
1 2 3 4 5

1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5

e and all responses will be kept confidential.