Plot 56, Modupe Young Street, Thomas

Estate, Ajah. Lagos

Joe Frank 09096024080
engr.joefrank@gmail.com
https:/www.linkedin.com/in/frankjoe
https://twitter.com/EngrJoeFrank

PROFESSIONAL SUMMARY

A highly accomplished and seasoned IT specialist. A registered Engineer professional with expertise in
managing creative direction initiatives within organizations Skilled in planning and managing complex
technological initiatives in achieving desired goals of profitability, client acquisition, and retention.
Repeatedly received commendation for exceptional leadership roles based on demonstrated success in
taking calculated risks, executing strategy, improving clients relations and identifying growth
opportunities.

CORE COMPETENCIES
 Microsoft office proficient
 Network design and implementation
 Diagnosis, troubleshooting and repair
 Strategic planning and tactical execution
 Strong problem solving abilities
 System integration and data migration
 Hardware installation and configuration
 Performance monitoring and optimization
 System and network administration
 Customer relationship management

ACCOMPLISHMENTS
Letter of Commendation from Joza Global logistics
Letter of Commendation from Union Bank
Letter of Commendation from 35 Battalion Nigerian Army
Certificate of Excellence from 35 Battalion Nigerian Army

EDUCATIONAL INSTITUTIONS ATTENDED WITH DATES

i. Enugu state University, Enugu, Enugu State, (M.Eng.) 2012 - 2014
ii.University of Uyo, Uyo, Akwa Ibom State, (B.Eng.) 2001 - 2007
iii. Ernest Secondary School, Uyo, Akwa Ibom State 1993- 2000
iv. St James Primary School, Uyo, Akwa Ibom State 1988- 1993

Education
(1) Master of Engineering (M.Eng) in Electrical / Electronic Engineering, (Communication Option), 2015
(2) Bachelor of Engineering (B.Eng.) in Computer Engineering, June 2007
(3) National Examination Council (NECO) 2001.
(4) First School Leaving Certificate (FSLC) 1993.
PROFESSIONAL MEMEBERSHIP
1. Member Nigeria Society of Engineers (MNSE) with REG.NO. 36982
2. Member International Association of Engineers (MIAENG) with REG NO.172917
3. Member National Society of Black Engineers with REG NO. 296906
4. Member Nigeria Computer Society with REG NO. 10265
5. Registered Engineer, COREN R38991

PROFESSIONAL EXPERIENCE
Switch Link Nigeria Limited
System Support Engineer 2016 – Till date
 Technical lead duties and management of technical projects
 Designing and implementing customers’ network infrastructure
 Administering the whole IT infrastructure – switches, firewalls, routers, and servers
Deploring and troubleshooting of LAN and WAN connections.
Performed continuous system maintenance and identify opportunities for improvements to meet the
business needs and assure rapid and effective resolution of issues.
Evaluated, upgrade and install end-user hardware and software applications.
Participated in design reviews, recommended specifications for business applications and system
capabilities.
 Administering and auditing Security of Systems and Network Resources
 Managing Data Backups and Restores
 Disaster Recovery and Business Continuity Processes

Agoll International
System Support Engineer 2015 – 2016
• Perform all of the Systems Administrator duties and support the integration of new technologies into
new and existing systems
• Diagnose and resolve complex hardware and software problems involving the application, the
operating system, the hardware, and/or the communications infrastructure
• Install, connect, configure, troubleshoot, and perform routine maintenance of operating system,
software, hardware, third party COTS, and firmware on systems located on multiple networks
• Perform security patches and upgrades
• Maintain virtual systems, network switches, and data protection to include backups, data/disaster
recovery, and data flow
• Maintain all system documentation including certification and accreditation documents
• Assist in database administrator duties, including maintenance, configuration, back-ups, and
troubleshooting/resolving technical issues
• Troubleshoot, debug server based application(s) and/or IT infrastructure component(s)
• Performs occasional after hour tasks, including but not limited to, restarting systems, application
upgrades, hardware maintenance, etc.
• Ensures all necessary documentation to operate and maintain the equipment and/or software is
regularly maintained.
• Performs performance monitoring and provides documentation of issues and recommendations to IT
management.
• Maintain and patch systems, software and applications to eliminate bug fixes, security vulnerabilities
and maintain technology currency of systems and applications.
• Participates in change management processes to include patch compliance which also includes
Information Assurance Validation Testing.

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Joza Global Limited
Network Engineer 2012 - 2015
 Gather and collate network requirements by working with clients and colleagues.
 Design secure and scalable networks.
 Assist in sizing effort for the network part of projects.
 Assist in pricing for the network part of projects.
 Install secure and scalable network devices.
 Work with OS and application teams to ensure client service success.
 Document all network set-ups.
 Follow both customer and company standard ITIL processes e.g. Change Management.
 Liaise with support teams, working together to resolve customer issues.
 Work as part of a team with excellent communication skills.
 Work with clients during all stages of projects.
 Highlight and document all network risks of projects.
 Coach more junior members of staff.

UBN Nigeria Plc.

System Admin/Customer Service 2009 - 2012
Responsible for installation, maintenance services
Supporting users
Network administrators
Management of the daily data backup
Attending to Customer’s enquiries
Account Opening, Operation, & Closure in the Operations Unit of the Bank

Kemtech Engineering Services Ltd

System Admin. May 2009 – July 2009
Installation and maintenance of all systems
providing advice on selection and purchase of IT equipment
Ensure adequate antivirus protection & solutions are maintained and updated.

35 Battalion Nigerian Army ICT Academy

NYSC 2007 - 2008
Conducting Tutorials and lectures for officers and Soldiers
Providing academic and technical support
Installation, configuration, repairs, maintenance and servicing of computer systems.

IMFI Academy
Lab Technician 15/03/2007 – 09/05/2007
Computer maintenance
Assistance during in class teaching
Demonstration during class teaching
Maintaining system operability and upgrading infrastructure
Checking and calibrating instruments to make sure they are accurate

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IMFI Academy
Industrial Training 2004
Troubleshooting technical problems and implementing solutions
Producing test plans in support of integration and system verification
Network connectivity troubleshooting, ping, tracert, telnet
Maintaining system operability and upgrading infrastructure
Checking and calibrating instruments to make sure they are accurate

RESEARCH AREA
Wireless Communication Networks
Telecommunication Systems
Digital System Design
Signals and Systems Analysis
Mobile Ad Hoc Networks
Performance Evaluation of Mobile Wireless Networks
Mobile Telecommunication Infrastructure
Mobile Computing Protocols
Pervasive Computing/Networking
Wireless Sensor Networks

AWARDS

Letter of Commendation from Joza Global logistics

Letter of Commendation from Union Bank
Letter of Commendation from 35 Battalion Nigerian Army
Certificate of Excellence from 35 Battalion Nigerian Army

WORKSHOPS/CONFERENCES ATTENDED
Nigerian Society of Engineers mandatory continuing professional education course
Relationship Management
Effective Interpersonal Skill
Hazard Analysis and Control
BTS Swap, Installation & Commissioning
GSM Basic Engineering
Job Creation and Awareness
Peer Education Training Course

HOBBIES
Reading, Research, Teaching, Travelling and meeting people

REFEREE
Available on request