GIVING

 Make sure the learner is ready to

receive
 Body language...open body, eyes
up...
 Focused...note-taking, listening,
inquiring...
 Timing...not in the middle of the rush
 Sandwich Theory
 What is the Sandwich Theory?
 Is it reality to have 2+’s for every -?
 Must strike a balance between +
and-
 And vs. but...however, the only thing
wrong...
these can sound the same as but
 Suggestions...as well as, in addition
to,
another thing I’ve seen..
 Be specific
 Illustrate an exact picture for them
  Document action and word and
situations
 Self Esteem
 Watch for there body language to
change
 Diplomacy...choose your words
carefully
 Ask them questions
 Behavior
 Focus on things they DO and can do
something about
 Don’t point a problem without
offering up
a solution
 Don’t Know-Don’t Care-Can’t Do
Theory
 Three reasons trainee fail
 If trainees fail then we fail
 Don’t know...proper training, time,
materials...?
  Don’t Care...Why...motivation,
recognition,
communication...?
 Can’t Do...document and give
feedback to
managers, reassign departments...
 Don’t
 Give vague unsupported
feedback...nice job, you
did great today...
 Guess at motives...I think you did
that...
 Force change...You should, you
have to...
(Behavior is style)
 Attack the person...I’m disappointed
in you,
you should know that