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Unilever Regional Application Center (RAC)

Turkey

IT SIGNIFICANT PROCESS
ITSP-2– Install and Accredit Systems

KFAS: SAP – Delivery of Projects

STANDARD OPERATING PROCEDURE


Standard Operating Procedures
Unilever Regional Application Center – Turkey

Document Control

Reference Number: D-1


Document Title: Standard Operating Procedure -– SAP- Delivery of Projects
Process Owner: Joseph Volkan Ozcan
Version Number: 1.1
Date of Publication: 30/Apr/2009
Author/Documenter S. Lakshminarasimhan, Capgemini
File name: RAC_2008_Delivery_ITSP2_SOP_V1.0.doc
Number of Pages: 13
Security Classification: Internal
Distribution:

Approval Status

Approved By (Process Owner) Joseph Volkan Ozcan

Revision History
Version Issue Date Status Reason For Issue
1.0 30/04/2008 Approved Process Documented
1.1 26/06/2008 Approved Process documentation fine tuned
1.2 30.05.2009 Approved Process documentation updated with 2009 OCA Guide

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Table of Contents
1 STANDARD OPERATING PROCEDURE................................................................................................. 4
1.1 Introduction............................................................................................................................................................................................................ 4
1.2 Statement of Scope............................................................................................................................................................................................... 4
1.3 Operating Process................................................................................................................................................................................................. 5
2. Segregation of Duty Matrix......................................................................................................................... 17

1 Standard Operating Procedure

1.1 Introduction

RAC Turkey provides Delivery of Projects for the Key financial Application SAP for Unilever Business Units of various countries in Asia AMET Region.
The Business units (Countries) require migration from Legacy System to SAP – ERP System, Unilever RAC being the Regional Application Centre
provides service to the Countries to implement the Project. The end to end Change Request Process is divided into three IT significant processes (ITSP
1, 2, &3) to align with IT Operational Control Assessment (OCA) requirement.
This Document
(i) Narrates the Standard Operating Procedures for the ITSP 2 – Install and Accredit Systems for SAP- Project Delivery
(ii) Segregation of Duty matrix for ITSP 2 operations

ITSP2- Install and Accredit Systems

Before the Acquired or Maintained Key Financial Systems (KFS) are promoted into production, appropriate testing and validation must be performed to
ensure that financial systems are operating as designed. Without adequate testing, new or changed systems may not function as intended and may
provide invalid information, which could result in unreliable financial information and reports.

This Install and Accredit Systems process is initiated on the completion and sign off of the “Blue Print-Design Studies” and is concluded when the Gate
Control 2 is Signed off including go-live plan.

1.2 Statement of Scope


The process flow is relevant to all the regional applications defined as In-Scope for the SOX-2008 exercise. The applications are:
 SAP R3 (U2AA)
 SAP BW (U2AA)

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

1.3 Operating Process


The Process depicts the overall process flow adopted by the Unilever Regional Application Center - Turkey (RAC). It represents the process and the
team members involved at different stages and their roles and responsibilities and the activity performed by them.

The Delivery of Projects Overview depicts the various steps involved in the process and also the reference to the ITSP’s. The steps involved are-

D-2-A - Test Plan

D-2-B- Integration Testing

D-2-C - User Acceptance Testing (UAT)

D-2-D – Regression Test

D-2-E – Capacity and Performance Testing

D-2-F – Data Migration

D-2-G- Defect Management

D-2-H– Go Live Plan and Gate Control 2 approval

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Delivery of Projects: ITSP 2 – Standard Operating Procedure:


Process Activities Manual / Responsibility Description
flow Ref / SL Automated
D-2-A Test Plan
P2.A1 Create Generic Test Plan Manual The Solution Delivery The Solution Delivery Team (RAC) provides Generic Test Plan
and Test Scripts Team (RAC) and Test Scripts for
1) Integration Testing, 2) User Acceptance Testing (UAT) 3)
Regression Testing and forwards Integration and UAT Plans
and scripts to Project team (Country) and Regression test
plans and scripts to the other live countries of the Regions.
There are no separate set of documents for each test, one set
is provided that can be used for all testing purposes.
Document Ref:
D2.A1 Generic Test Plans
D2 A2 – Generic Test Scripts
P2.A2 Create Country Test Plan Manual The Project Team The Project Team (Country) creates Country specific Test
& Test Scripts (Country Plans & Test Scripts for 1.Integration Testing, 2. User
Acceptance Testing (UAT) based on the generic Test Plan and
scripts. This will be forwarded to Project Manager (Country)
for approval.

Document Ref:
D2.A3 - Country Test Plans
D2 A4 –Country Test Scripts
P2.A3 Regression Test plan Manual Business Analyst of Business analysts of the Live countries, create unit specific
Live Countries Test Plans and unit specific Test scripts for Regression Test
based on the generic Test Plan and scripts.

Document Ref:
D2 A4 –Country Test Scripts
P2.A4 Approve Integration Test Manual Project Manager Project Manager (Country) approves integration Test and UAT
and UAT Plans, Test (Country) Plans, Test Scripts from country and sends the plan for
Scripts integration testing process. (Integration Test includes Security
and Interface Testing)

Document Ref:
D2.A3 - Country Test Plans
D2 A4 –Country Test Scripts

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
D-2-B Integration Testing

P2.B1 Verify Entry Criteria for Manual Solution Delivery After Test Plan Process is completed, the Plan and script files
Integration Testing Team (RAC), are sent to Solution Delivery Team (RAC) for verification and
confirmation.

Solution Delivery Team consists of ERP lead, Application


specialist, ABAP Team, BW team and Master Data team
members.

Solution Delivery Team members verify the test scripts


pertaining to their area of specialization.

This team verifies whether all the entry criteria for


commencing the test are met. The entry criteria include
Readiness of test plans, test scripts, test data and test
environment.

When other requirements are not met, Solution Delivery Team


follows up for meeting the entry criteria.

P2.B2 Prepare Necessary Test Manual EUIT (UK) If necessary test environment is not created, RAC IT follows
Environment /Automated up with Europe IT to create test environments. After necessary
test environment is created, Solution Delivery Team (RAC)
checks for all entry criteria.

P2.B3 Transport Build to QA Automatic / Basis Team (RAC) When all the entry criteria are met, Solution Delivery team
Automated requests Basis Team (RAC) to transport the build to QA
environment for testing. Basis Team performs the transport to
QA from Development environment.
Control Ref. No: C 2.6

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P2.B4 Perform Integration Test Manual / Project Team Project Team (Country) receives Integration Test Plan and Test
Automated (Country) Script Documents and Functional Technical and Security
Design documents to perform integration test including
interface test and security configuration test and update actual
results. Integration Test results are documented. Required
Master Data is loaded into the system. Test cases from defect
management process also are received.
If all tests are successful and exit criteria are met, test result is
forwarded to Project Manager (Country) for sign off.

Document Ref:
D2.B2 – Integration Test Result Document
P2.B5 Raise Test Problem Manual Project Team If some of the tests are not successful, it is considered
Report (Country) whether the failed tests can be ignored. In that case, failed
test result is accepted with the reasons for its acceptance
being documented in the Test Result document. If failed test
result is not accepted, the test case goes to defect
management process for further testing after raising test
problem report.

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P2.B6 Approve integration test Manual Project Manager On successful completion of all the Integration Test scripts, the
P2.B7 result. (Country) Project manager (Country) provides sign-off
OR
If there are failed cases and if all of them have been resolved
through Defect Management Process, then the Project
Manager Provides sign off.
OR
If there are pending tests to be completed or failed cases not
completely resolved through Defect Management Process,
then the following methodology is adopted:
When all Test scripts and TPR cases with major and Critical
Impacts are resolved and only Test cases or TPRS with less
significant impact are pending, Project Manager provides sign
off and proceeds for next phase after recording the reasons for
acceptance.

The above decision is taken jointly by the solution Delivery


Team, Solution Delivery Manager and the Project Manager
after a discussion.

Integration testing Sign off includes sign off for C 2.2 Security
Configuration and C 2.3 Interface testing.
Control Reference No: C 2.2, C 2.3

Document Ref:
D2.B2 Integration Test Result Document
D2.B3 Integration Test Summary sign off sheet
D100 Authorisation Matrix
D-2-C User Acceptance
Testing

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P2.C1 Verify Entry Criteria for Manual Solution Delivery After Integration Test is completed, Solution Delivery Team
UAT Team (RAC), (RAC) verifies whether all entry criteria are met and if entry
EUIT (UK) criteria are met, forwards the test plan to Basis Team (RAC)
who performs transports to UAT environment for testing. In
case entry criteria are not met Solution Delivery Team (RAC)
will sensitize the teams to complete the required entry criteria.
Entry Criteria includes Readiness for Test Plans, test Scripts,
Test Data and Test Environment. Test environment for UAT is
UAT environment and this environment is created by Europe
IT before Basis Team performs the transporting.
P2.C2 Transport to UAT Manual / Basis Team (RAC) Basis Team (RAC) performs transports to UAT environment for
Environment Automatic testing.
P2.C3 Perform UAT Manual / Project Team/Key Project Team/Key users (Country) receives UAT Test Plan and
Automatic Users (Country) Test Script Documents with test data and Functional Design
document to perform UAT test. UAT Test results are
documented. Test cases from defect management process
also are received. If all tests are successful and exit criteria
are met, test result is forwarded to Project Manager (Country)
for sign off. If tests are not successful, it is considered
whether the failed tests can be ignored. In that case, failed
test result is documented with reason for its acceptance.

Document Ref:
D2.C1 UAT Test Plan and Test Scripts with Test Data
D2. C2 UAT Results
P2.C4 Raise Test Problem Manual Project Team/Key If failed test result is not accepted, the test case goes to defect
Report Users (Country) management process for further testing after raising test
problem report.

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P2.C5 Approve UAT test result. Manual Project Manager On successful completion of testing of all the UAT scripts, the
P2.C6 (Country) Project manager (Country) provides sign-off.
OR
If there are failed cases and if all of them have been resolved
through Defect Management Process, then the Project
Manager Provides sign off.
OR
If there are pending tests to be completed or failed cases not
completely resolved through Defect Management Process,
then the following methodology is adopted:
When all Test scripts and TPR cases with major and Critical
Impacts are resolved and only Test cases or TPRS with less
significant impact are pending, Project Manager provides sign
off and proceeds for next phase after recording the reasons for
acceptance.

The above decision is taken jointly by the Solution Delivery


Team, Solution Delivery Manager and the Project Manager
after a discussion.

The Project manager (Country) provides sign-off. The process


moves to Go Live Plan and Gate control 2 Process
Control Reference No: C 2.5, C 2.6

Document Ref:
D2.C3 UAT Results
D2.C4 UAT Summary sign off sheet
D100 authorisation Matrix
D-2-D Regression Test

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P2.D1 Verify Entry Criteria for Manual Solution Delivery Approx. a week after UAT starts, Solution Delivery Team
Regression Test Team (RAC), (RAC) verifies whether all entry criteria are met for Regression
Test and if it the criteria are met, forwards the test plan to live
countries (Various Countries) for regression Test. The live
countries may make use of exisiting test plans and test scripts
if they prefer to do so. In case entry criteria are not met,
Solution Delivery Team (RAC) will sensitize the teams to
complete the required entry criteria. Entry Criteria includes
Readiness for Test Plans, test Scripts, Test Data and Test
Environment. Test environment for Regression Test is UAT /
Regression. This test is mainly performed to ensure that the
proposed project delivery does not affect the functioning of the
existing processes of the other countries. There is no OCA
Key control in this process.
P2.D2 Perform Regression Test Manual / Business Users / IT Countries which are live (Various Countries) receive generic
Automated users of Live Regression Test Plans and Test Script Documents. Country
Countries (Various then prepares his own test plan and scripts and performs
Countries) regression testing. Regression Test results are documented.
Test cases from defect management process are also
received and processed.

Documents Ref:
D2. D1 Regression Test Plans and Scripts
D2. D2 egression Test Results
P2.D3 Raise TPR Manual Testing Team Live If the test result did not meet exit criteria, then TPR is raised
Countries depending on requirement and sent to Defect Management
Process.

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P2.D4 Approve Regression Manual Business Analysts of On successful completion of testing of all the Regression Test
P2.D5 Testing Live Countries scripts, Business Analyst of the respective Countries provides
(Various Countries) sign-off
OR
If there are failed cases and if all of them have been resolved
through Defect Management Process, then the respective
Country provides sign off
OR
If there are pending tests to be completed or failed cases not
completely resolved through Defect Management Process,
then the following methodology is adopted:
When all Test scripts and TPR cases with major and Critical
Impacts are resolved and only Test cases or TPRS with less
significant impact are pending, the respective Country
provides sign off and proceeds for next phase after recording
the reasons for acceptance.

The above decision is taken jointly by the solution Delivery


Team, Solution Delivery Manager and the Project Manager
after a discussion.

After Regression testing is completed, the process moves to


Go Live Plan and Gate control 2 Process

Documents Ref:
D2. D2 Regression Test Results
D2.D3 Regression test Summary Sign off sheet
D-2-E Capacity and
Performance Testing
P2.E1 Capacity and Manual IT Team and IT Team of the Country and Business analyst of the Country
performance Testing Plan /automated Business analyst of prepares the Capacity and performance Testing Plan
Country Document.

Documents Ref:
D2. E1 Capacity and Performance Test Plan and Scripts

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P2.E2 Preparation of Test Manual / Local IT (Country) / IT The Local IT (Country) / IT (RAC) / Europe IT / Business
Environment and Automated (RAC) / Europe IT / Analyst (Country) prepare the Test environment and arrange
conducting Performance Business Analyst for necessary infrastructure.
Testing (Country)
P2.E3 conducting Performance Manual / Local IT (Country) / IT Local Business Users are involved and Production system is
Testing Automated (RAC) / Europe IT / simulated in the test environment to test the Performance of
Business Analyst the System.
(Country)
Documents Ref:
D2. E2 Capacity and Performance Test Results
P2.E4 Problem Management Manual Business Analyst and The country Business analyst and IT team analyses the
Local IT problems if any and escalate to Project Manager. Project
Manager takes up with appropriate Team to solve the issues.
(fro example, requirement of additional infrastructure)
P2.E5 Perform Retesting Manual / Local IT (Country) / IT Local IT (Country) / IT (RAC) / Europe IT / Business Analyst
Automated (RAC) / Europe IT / (Country) performs retesting. Again, test result will be sent to
Business Analyst Business Analyst (Country) for verification.
(Country)
P2.E6 Approval of Capacity and Manual Project Manager The Country Project Manager reviews the Capacity and
P2.E7 performance Testing (Country) performance test result and if the same is accepted, he
provides sign-off.
When high impact / critical tests have been successfully
completed and if there are issues relating to Low impact
problems, then sign off is provided by the Project Manager
after recording the reasons for acceptance.
(Control C 2.1, 2.6)

Documents Ref:
D2. E2 Capacity and Performance Test Results
D2. E3 Capacity and Performance Test Summary Sign off
sheet
D-2-F Data Migration

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P2.F1 Send Collection Files Manual RAC Master Data The RAC Master Data Team sends the Data template of the
Team Collection file to the Master Data Team of the country.

Documents Ref:
D2. F1 Data Collection File Templates
P2.F2 Review the Template to Manual Master Data Team, Master Data Team of the country verifies the Data Templates,
check whether they are country compares with their needs. They inform RAC Master Data
sufficient and suitable Team about their additional requirements / Modification to the
existing data structure.

Documents Ref:
D2. F1 Data Collection File Templates
P2.F3 Prepare additional Manual RAC Master Data RAC Master data team prepares the templates as need by
templates / modify Team Country.
existing templates
P2.F4 Provide required Data Manual Country Master Data The master Data Team / Business analyst provide the required
/Automated Team / Business Master data in the collection file.
analyst
Documents Ref:
D2. F4 Data Collection File Templates
P2.F5 Master Data Check Manual / Master Data Team The Master Data Team Checks the data filled in by the
Automated Business analyst and performs initial validation.
P2.F6 Data Upload & , Manual / RAC Master Data Master Data Team uploads the data into QA environment for
Migration. Automated Team the purpose of Integration testing. Country performs data
tests during Integration testing cycles along with other test.
There are 3 trial conversions during integration testing and
final trial conversion is done before UAT starts.

Country ’s Master Data team validates the correctness of the


Data. If there are any issues, the issues are taken up with the
RAC Master Data team, who resolves it.

P2.F7 Testing Manual Business Business Analyst/Master Data Team (Country) tests the
Analyst/Master Data migrated Data at each environment during each test phase
Team (Country) and validates.

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P2.F8 Raise Test Problem Manual Business If any issues are found, the Business Analyst/Master Data
Report Analyst/Master Data Team (Country) raises Test Problem Report and sends to
Team (Country) Defect Monitoring Process.
P2.F9 Review and Approve Manual Country Master Data At the end of each testing phase, Master Data Lead or Project
P2.F10 Master Data Upload and Lead/Project Manager of the country approves the test results.
Document Variance if and Manager (Country)
Sign off Integration test, UAT and Regression Test are conducted
before migrating the codes to Production environment.

Each test is conducted in appropriate environment.


Control C 2.6

Before each test, the latest approved / validated master data


are migrated to respective environments to support the
functionality tests.

The Master Data are migrated to UAT / Regression


Environment

At the end of each test phase any issues related to data are
resolved by the country / RAC Master Data teams.

If there are no issues, the test results are approved and signed
off by the Master Data Lead / Project Manager of the country.
The sign off after UAT and Regression tests but before
migrating to productions is the evidence for Control C. 2.4,
C2.6

After Data Migration testing is completed, the process moves


to Go Live Plan and Gate control 2 Process.

Documents Ref:
D2. F3 Data Conversion Test Results
D2. F4 Data Conversion Test Summary Sign off sheet
D-2-G Defect Management

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P1.G1 Prepare TPR Project Team (Testing On receipt of test results from UAT Process, Integration Test
Teams) Country process and Regression test Process the Project Team
(Testing Teams) Country prepares TPR (Test Problem Report)
and updates Defect Monitoring Sheet and forwards to the
appropriate member of Defect Resolution Team, under copy to
Defect Coordinator (RAC)

Documents Ref:
D2. G1 Test Results
D2. G2 TPR
D2. G3 Defect Monitoring Sheet
P1.G2 Allocate TPR Priority Manual Business Analyst Business Analyst (Country) allocates TPR Priority depending
(Country) on the Business needs and impact.

Documents Ref:
D2. G2 TPR
P1.G3 Follow up Manual Defect Coordinator Defect Coordinator (RAC) follows up with the Team for
(RAC) resolution of the issues
P2.G4 Verify Result Manual Application Application Specialist or ABAP / Interface Team & or RAC IM-
Specialist/ABAP BW Team (as the case may be) verifies the results and
Team/IM-BW Team analyze the problem.

Documents Ref:
D2. G2 TPR
P2.G5 Resolution of Problem Manual Application Application Specialist/ABAP Team/IM-BW Team identifies the
Specialist/ABAP problem and prepares solution- (whether related to
Team/IM-BW Team Configuration change / Code correction/IM-BW
Related/Infra/Others).
P2.G6 Implement Solution Manual / Application Application Specialist/ABAP Team/IM-BW Team implements
Automated Specialist/ABAP solution and performs unit test. If the results are as expected,
Team/IM-BW Team then the country Project Team is informed of the fact for
retesting.
P2.G7 Inform Resolution Manual Application If the results are as expected, then the country Project Team is
Specialist/ABAP informed of the fact for retesting by the Application
Team/IM-BW Team Specialist/ABAP Team/IM-BW Team

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P2.G8 Monitor Resolution Manual Defect Coordinator Defect Coordinator (RAC) monitors the Defect resolution
(RAC) progress and makes follow up.
P2.G9 Update Defect Monitoring Manual Project Team (Testing The Project Team (Testing Teams) Country updated Defect
Sheet Teams) Country Monitoring Sheet and changes TPR status to Retest.

Documents Ref:
D2. G2 TPR
D2. G3 Defect Monitoring Sheet
P2.G10 Retesting Manual / Project Team (Testing Project Team (Testing Teams) Country, performs retest.
Automated Teams) Country
P2.G11 Set Status to Resolved Manual Project Team (Testing If the retest has passed, then the TPR status is changed to
Teams) Country Resolved by the Project Team (Testing Teams) Country.
P2.G12 Change Status to Manual Project Team (Testing If the Retest is not OK, TPR status is changed to ‘Reopened’
Reopened Teams) Country and sent back to RAC Defect Resolution Team.
Then the Defect Management cycle is invoked again.
Once the TPRs are resolved and retests completed, then the
process moves back to the respective test phases.
D-2-H Go Live Plan and Gate Control 2
P2.H1 Go Live Plan Manual Integration Lead The process starts during integration testing or after the
(RAC) completion of integration testing.

The Integration Lead (RAC) provides sample cutover plan (go


live plan) to the country
P2.H2 Go Live Plan Manual Country Project The country project manager then prepares the cutover plan
Manager containing Deployment and Contingency plans.
P2.H3 Go Live Plan Manual Country Project The CPM then sends the cutover plan to RAC to include tasks
Manager related to RAC
P2.H4 Go Live Plan Manual Integration Lead RAC finalizes the document by adding tasks related to RAC
(RAC) and sends to PMO.

Documents Ref:
D2. H1 Cut Over Plan

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

Process Activities Manual / Responsibility Description


flow Ref / SL Automated
P2.H5 Check Criteria Manual PMO (Regional) The PMO (Regional) Checks whether all criteria for Go-Live
plan approval are ready and if no, makes follow up for
completion of necessary criteria.

Criteria for go live includes-development and contingency


plans together with risk assessment, verification of Business
Requirement sign off (C1.1), CG1-Signoff (C 1.5) documents
and controls C2.1 to C2.6, and Roll back plan. Necessary
documents should have been prepared / updated. IT training
has been imparted.

P2.H6 Gate Control 2 Sign off Manual PMO (Regional) If PMO finds that all the criteria are met, he provides GC 2
signoff.
(Control C 2.7)

Documents Ref:
D2. H2 Sign offs for C1.1, C1.5, C2.1 to 2.6 and supporting
documents
D2. H3 Approved GC2 sign off Form
P2.H7 Send GC2 to Change Manual PMO (Regional) After providing the sign off, the PMO (Regional) sends GC2
Manager approval to Change Manger for approval for Promoting
changes to production.

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

1.4 Test Environments

# Activity Environment System


1 Build – configure / Code ECC Development R2D Client 030
2 Build – configure / Code BW Development B4D Client 110
3 Unit / integration test by Development R2D Client 020
developers ECC
4 Unit / integration test by Development B4D Client 110
developers BW
5 Unit test by Project team ECC Development R2D Client 020
6 Unit test by Project team BW Development B4D Client 110
7 Integration Test QA R2Q Client 100
8 Integration Test QA B4Q Client 110
9 UAT ECC UAT/Regression R2R Client 100
10 UAT BW UAT/Regression B4R Client 110
11 Regression Test ECC UAT/Regression R2R Client 100
12 Regression Test BW UAT/Regression B4R Client 110
13 Production ECC Production R1P Client 100
16 Production BW Production B2P Client 110

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Standard Operating Procedures
Unilever Regional Application Center – Turkey

2. Segregation of Duty Matrix


Process: ITSP 2: Install and accredit Systems

Activity Initiation Authorisation Implementation

Preparation of country specific test Solution Delivery Team Project Manager, Country Project Team, Country prepares the test plan
plans for Integration test (including
Interface and Security Test plans),
User Acceptance Test

Preparation of country specific test Solution Delivery Team Business Analyst of respective IT Team / SAP Team of different country BUs
plans for Regression Test countries

Integration Test Solution Delivery Team Project Manager, Country Project Team, Country prepares the test plans

User Acceptance Test Solution Delivery Team Project Manager, Country Project Team, Country prepares the test plan

Regression Test Solution Delivery Team Business Analyst of respective IT Team / SAP Team of respective country BUs
Live Countries

Volume and Stress Testing Solution Delivery Team Project Manager, Country IT, Country

Data Migration Master Data Team, RAC Master Data Lead / Project Country MD team prepares the data, RAC
Manager, Country verifies and and loads the data

Defect Management Project Team, country -- Application Specialist, ABAP Team / IM-
BW Team

Setting up appropriate Environment RAC infrastructure Team and


for each test functional Teams

Gate Control sign off Project Manager, Country PMO --


and Development Manager,
RAC

**********************END OF DOCUMENT *********************

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