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Note:
Process

The user, their line manager or any GOLD champion (irrespective of the region) can raise the IT Helpdek / Genergy Ticket for GO

Kindly note that if the user is raising the ticket, they also need to attach an approval of the request from their manager or GOL
This User Registration Form (see next tab) must be completed and attached to the IT Helpdesk / Genergy ticket.

It is mandatory to choose the tiers as follows when creating the IT Helpdesk / Genergy ticket:
- Go to 'Create Ticket > Advanced' in Genergy and select as below:
- Tier 1: Software IS_Gold
- Tier 2: GOLD
- Tier 3: Access Request

Once the ticket is raised, the Access Management agent will check the User Registration Form to make sure the correct informa
enable the account to be created in GOLD. In addition, the request will be checked against the SoD matrix (see image below) t
have been requested. If all information is correct Step 5 will be followed. If information is missing or contrary to SoD matrix, or
relationship does not match the corporate directory, the request form will be rejected back to the requestor for more details to

The Access Management agent will then check the requestors department and title against the rights that have been asked for
department is sales and marketing and the rights requested are sales then the account will be created please see Step 6. If the
marketing and the rights requested are sales and billing then the form will be rejected back to the user / manager requesting t
administrator with the reasons why the different roles are needed and the workflow will start again.
Once the Access Management agent has a fully completed request, the account will be created and GOLD will automtically sen
temporary password by email.
Teams unders the CARM process (CS&O, OINIS etc.) will continue to the follow the existing User Registration process as defined
team.
Links

GOLD champions list can be found at:

http://km.equant.com/wiki/display/GOLD/Support

ITHelpdesk / Genergy Ticket can be raised at:

http://itsm.sso.infra.ftgroup/GenergyWebSelfService.jsp

https://plazza.orange.com/videos/10368
 GOLD User Reg
Important
All fields marked with * are mandatory and the account will not be created if the information is missing.
GOLD manager - The GOLD manager can be the line manager or someone in the same team as the user but they must have a G
CUID - For instructions on how to find your CUID please see the 'CUID' Tab

* Office
* First Name * Last Name CUID* * GOLD Manager (City and Country)

Sarah Wadie SHVN6256 Sally Mito MSC Cairo

Please select your 'GOLD Role(s)' below:

# Role Selection (Yes / No) Description
1 Read Only (Order Tracking) Tasks include tracking orders through the
2 Sales Performs tasks such as creating new, chan
3 Sales Manager Manages teams of individuals in the Sales
4 Technical Support Performs tasks such as providing technica
5 Technical Support Manager Manages teams of individuals in the Techn
6 Legal Performs tasks such as commercial manag
7 Legal Manager Manages teams of individuals in the Legal
8 Delivery Order Owner Performs tasks such as checking, releasing
9 Delivery Order Owner Manager Manages teams of individuals in the Deliv
10 Delivery Order Coordinator Performs tasks such as Customer Accepts
11 Delivery Order Coordinator Manager Manages a team of individuals in the Deliv
12 Disconnect Administrator Performs tasks such as releasing and man
13 Disconnect Administrator Manager Manages teams of individuals in the Disco
14 Billing Analyst Performs tasks such as initiating billing an
15 Billing Analyst Manager Manages teams of individuals in the Billin
16 DTVS Responsible for Disconnect Orders raised
17 DTVS Manager Manages teams of individuals in the DTVS
18 PM/CSM Project Manager / Customer Service Mana
19 PM/CSM Manager Manages teams of individuals in the PM/C
20 STM To allow STM team to track orders. No ass
21 STM Manager To manage the STM team
22 ODM To allow ODM team to track orders. No as
23 ODM Manager To manage the ODM team
24 BDM To allow BDM team to track orders. No as
25 BDM Manager To manage the BDM team
26 System Adminstrator system administration tasks
27 Super User Rights Additional Rights for certain users
 GOLD User Registration Form

e user but they must have a GOLD account with manager rights.

Title Department
* Region * Email * Phone (Optional) (Optional)

EMEA sarah.wadie@orange.com Project managemenCS&O

tracking orders through the entire workflow. No assignment to order team

ks such as creating new, change, and disconnect orders; pricing orders; and interfacing with customers
ms of individuals in the Sales role
ks such as providing technical details on orders and validating technical details on disconnect/change orders
ms of individuals in the Technical Support role
ks such as commercial management approval of orders and evaluating charges for disconnect orders
ms of individuals in the Legal role and approves charges for disconnect orders
ks such as checking, releasing, and managing orders, creating and tracking projects, and validating/ approving the SRF2
ms of individuals in the Delivery Order Owner role
ks such as Customer Accepts Service
eam of individuals in the Deliver Order Coordinator role
ks such as releasing and managing of disconnect orders
ms of individuals in the Disconnect Administrator role
ks such as initiating billing and editing billing profiles
ms of individuals in the Billing Analyst role
for Disconnect Orders raised from Migration Change Orders
ms of individuals in the DTVS role
ager / Customer Service Manager used for reference in Order but has no specific task in GOLD
ms of individuals in the PM/CSM role
M team to track orders. No assignment are being made to this team.
he STM team
M team to track orders. No assignment are being made to this team.
he ODM team
M team to track orders. No assignment are being made to this team.
he BDM team
nistration tasks
ghts for certain users
 Mobile
Fax (Optional) (Optional)

the SRF2
 How to find your CUID

Log into PIMS using MyTools: http://mytools.sso.infra.ftgroup/binbeemytools/Home/Portfolio

Once logged in, you will see your CUID under the Contact Information section (If you are a manager, go to My PIMS section firs
ols/Home/Portfolio

anager, go to My PIMS section first)