Reward and Recognition Questionnaire

Reward and recognition programs are designed to encourage and reward individual
and/or team achievement.
by Staff ReportNovember 30, 2001
I. Definition of Reward and Recognition Programs

Reward and recognition programs are designed to encourage and reward outstanding
achievement. This questionnaire is designed to gain your perspectives on forms of recognition
preferred by employees.

Typically, reward and recognition programs are designed to encourage and reward individual
and/or team achievement. They can be either “spot award” programs or programs that focus on
long-term objectives and continuity. For the purposes of this survey, teams include account
teams, departments, and teams organized for short-term project objectives.

II. Directions for Completing the Questionnaire

The following pages of the questionnaire ask for your response to a series of statements. You
will be asked to circle a response for “Individual” and for “Team.” Please rate your responses
from 1 to 7, using the following scale:
1 – Strongly Disagree/Highly Undesirable
2 – Disagree/Undesirable
3 – Slightly Disagree/Somewhat Undesirable
4 – Neither Agree nor Disagree/Neither Desirable or Undesirable
5 – Slightly Agree/Somewhat Desirable
6 – Agree/Desirable
7 – Strongly Agree/Highly Desirable

The term “Desirable” pertains to Section III; the term “Agree” pertains to Sections IV and V.

III. Types of Rewards

In this section of the questionnaire, you are asked for a response to a series of statements about
different types of rewards as each reward could be used to motivate you as an individual
contributor or as a member of a team. For each statement, you should circle one response under
the heading “Individual” and one under the heading “Team.” Responses will indicate the degree
to which you view each statement as desirable.

Individual Statement Team

1 2 3 4 5 6 7 Reward with special cash bonuses for 1234567
“long-term” recognition (sustained
outstanding performance over a long
period of time)
1 2 3 4 5 6 7 Reward with special cash bonuses for 1234567
“on the spot” recognition
1 2 3 4 5 6 7 Reward with trips to resort locations 1234567
for “winners” with spouses
1 2 3 4 5 6 7 Reward with special recognition by 1234567
top management at national meetings
1 2 3 4 5 6 7 Reward with special recognition by 1234567
team management at team meetings
1 2 3 4 5 6 7 Reward with certificate for “dinner 1234567
for two” or evening out
1234567 Reward with 1234567
plaques/certificates/trophies
1234567 Reward with tangible gift 1234567
1234567 Reward with time off with pay 1234567
1234567 Reward with letter of appreciation 1234567

IV. Types of Recognition

In this section of the questionnaire, you are asked for a response to a series of statements about
different types of recognition as each statement regarding recognition could pertain to you as an
individual contributor or as a member of a team. For each statement, you should circle one
response under the heading “Individual” and one under the heading “Team.” Responses will
indicate the degree to which you agree with each statement.

Individual Statement Team

1234567 Recognition should be given for 1234567
outstanding customer service
1234567 Recognition should be given for 1234567
outstanding sales results
1234567 Recognition should be given for 1234567
creative suggestions that improve
performance
1234567 Recognition should be given for 1234567
significant achievement “on the spot”
1234567 Recognition should be given only for 1234567
sustained outstanding performance
over a long period of time
1234567 The primary value of recognition is 1234567
acknowledgement of performance by
management
1234567 The primary value of recognition is 1234567
acknowledgement of performance by
us to our customers
1234567 The primary value of recognition is 1234567
tangible reward, e.g., cash or
merchandise
1234567 The primary value of recognition 1234567
clearer definition of expectations

V. Reward and Recognition Administration

In this section of the questionnaire, you are asked for a response to a series of statements about
administrative practices of reward and recognition programs as each statement could pertain to
individual contributor or team reward and recognition practices. For each statement, you should
circle one response under the heading “Individual” and one under the heading “Team.”
Responses will indicate the degree to which you agree with each statement.

Individual Statement Team

1 2 3 4 5 6 7 Senior management should determine 1 2 3 4 5 6 7
 who receives an award
1234567 Team members should be able to 1234567
nominate the team or peers for an
award
1234567 Team members should be able to 1234567
nominate other team or peers outside
of their team for an award
1234567 Formal recognition events increase 1234567
the motivational value of a
recognition program
1234567 Informal recognition is of equal 1234567
importance as formal recognition
events
1234567 Broad recognition at a national event 1234567
increases the motivational value of a
recognition program
1234567 Local recognition events are 1234567
important in a recognition program

Rewards may be tangible (e.g., cash or prize), or intangible (e.g., praise). Of 100%, what
percentage of tangible rewards should be cash versus noncash?

 Cash _____
 Noncash _____

Recognition can be national, local (e.g., business unit), or regional. Of 100%, what percentage of
a reward and recognition events budget should be spent for each?

 National _____
 Local (Team) _____
 Regional _____