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The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for
details.
Performance objective
You will demonstrate the skills and knowledge required to identify change requirements
for an organisation.
Assessment description
Using the scenario information supplied, you will identify strategic change needs, review
existing policy, monitor trends in the external environment that impact on an
organisation’s objectives, identify operational change objectives, prioritise change
requirements and consult experts or specialists to assist in identification of change
requirements and opportunities. You will then write a report to management outlining the
change requirements.
Procedure
1. Review the scenario information provided (in the Appendix of this task) for Fast
Track Couriers.
2. Prepare to write a report on change requirements for Fast Track by following steps
3–10 below.
3. Analyse the organisational objectives provided in the scenario to identify the
following change requirements for Fast Track Couriers.
a. Identify requirements for change.
b. Prepare an explanation of how your identified change needs to link to the
organisation’s strategic plan goal/s.
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Assessment Task 1 BSBINN601 Lead and manage organisational change
4. Review the organisation’s current state to understand how the current policies,
practices and operations deliver against the organisation’s strategic goals.
Review the organisation’s performance against objectives with regards to its:
a. people
b. policies and processes
c. technology
d. structure.
5. Monitor external trends to identify events or trends which may impact on the
achievement of the organisation’s strategic plan goals.
a. Identify two external trends.
b. Develop an explanation of how the trends currently impact or will impact
organisational objectives.
6. Identify major operational change requirements.
a. Identify changes due to performance gaps.
b. Identify changes due to business opportunities.
c. Identify changes due to threats.
d. Identify changes due to management decisions.
7. Identify specialists to be consulted to assist with identifying change needs.
a. Identify specialists you will engage to help identify change requirements, and
be prepared to explain your reasons for engaging these specialists.
b. Identify what consulting model you would adopt to engage the specialists,
and be prepared to explain why you would use this model.
8. Assume your assessor is a specialist/expert of the kind you have identified in
step 7. Consult with your assessor to assist with identification of change
management requirements and opportunities.
9. Identify the managers that need to be informed. Prepare a plan that identifies who,
when and how stakeholder managers will be engaged to review and prioritise
change requirements.
10. Assume your assessor is a manager you have identified. Consult with your assessor
to review the changes you propose and to help you prioritise changes. Suggest and
justify the priority you have assigned to each change you recommend.
11. Prepare a 3–4 page report detailing change requirements for the organisation.
Include all of the information you identified and the explanations that you prepared
in steps 3–10.
12. Submit all documents to your assessor as per the specifications below. Ensure you
keep a copy of all work submitted for your records.
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Assessment Task 1 BSBINN601 Lead and manage organisational change
Specifications
You must provide:
● one 3–4-page report detailing change requirements for the simulated organisation.
● how you use problem-solving skills to identify and analyse issues or barriers, and
develop responses
● how you develop and incorporate new ideas into your report on change
requirements
● planning skills to organise engagement with manager stakeholders and implement
activities to achieve priorities and outcomes
● verbal communication skills to describe, support, and negotiate change
requirements and priorities with stakeholders.
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Assessment Task 1 BSBINN601 Lead and manage organisational change
Appendix
Fast Track Couriers Pty Ltd
Task
It is the end of the 2015 financial year. You are an external change management
consultant employed by Fast Track Couriers. You have been asked by the General
Manager to prepare a report to identify opportunities and requirements for change for the
organisation in the coming year.
You have been given some information about the organisation and the organisation’s
strategic goals. Specific operational and human resources goals were developed to
support the strategic goals.
The strategic goals were developed as a result of external market research indicating an
opportunity for Fast Track Couriers to build market share in Sydney. The business has the
opportunity to increase Sydney market share by 7.5% on the back of increased efficiency
and shorter delivery times from larger truck fleet and improved distribution systems.
You have also been given some information about employees and some background
information regarding the organisation’s workforce relations.
Before submitting the final report, you will need to review your proposed changes with all
relevant manager stakeholders. The General Manager is very concerned about identifying
change requirements in close consultation with key management stakeholders within the
organisation in order to ensure the least resistance to implementation.
Strategic goals are supported by the following operational and human resources goals.
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Assessment Task 1 BSBINN601 Lead and manage organisational change
Employee profile
Fast Track Couriers employs the following people.
● General manager (GM) – Generally on the road; never in office.
● Chief financial officer (CFO) – Reports to GM and keeps office hours; 9–5, Mon–Fri.
● Accountant – Reports to CFO and keeps office hours; 9–5, Mon–Fri.
● Truck drivers (x20) – Report to office.
● Office team manager – Reports to GM and keeps office hours; 9–5, Mon–Fri.
● Office team members (x5) – Perform administrative, sales, customer relationship
management duties. Monitor truck drivers and handle enquiries. Report to office
team manager.
Drivers
● Covered by an award.
● Salary $45,000 per annum.
● Heavily unionised.
● Employee demographics: all male employees aged 25–65.
● Little opportunity to participate in learning and development programs due to being
on the road; however, little to no interest in participating in development
opportunities.
● Large number of workplace injuries due to heavy lifting.
● Low employee engagement scores. Drivers cite pay as an issue.
● Currently experiencing low turnover.
● History of industrial disputes regarding pay and previous change initiatives.
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Assessment Task 1 BSBINN601 Lead and manage organisational change
© 2015 Innovation and Business Industry Skills Council Ltd 1st edition version: 1
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