Professional Documents
Culture Documents
1. Introduction
2. What Is Consumer Protection
3. Consumer Protection Act 1986
4. Features of Consumer Protection Act
5. Importance of Consumer Protection
6. Importance to Businessmen
7. Rights of Consumer
8. Consumer Responsibility
22. Conclusion
INTRODUCTION:
protection act 1986. It came into force on 15th April 1987. The
Kashmir.
The act shall apply to all goods and services purchased for
consumption purposes.
The act has been amended thrice i.e. during 1991, 1993 and
of consumers.
It aims to provide speedily simple and expensive redressed
natural justice.
practices.
operative.
PROTECTION IN INDIA
Consumer protection help to create more organizations
Insurance companies
Transport companies
It includes:
Falsely representing that goods are of standard
use etc.
wrong delivery.
IMPORTANCE TO BUSINESSMEN:
criminal activities.
intervention is reduced.
satisfaction.
SECTORAL LAWS PROTECTING CONSUMERS IN INDIA
of which are:
conformity.
2. The Legal Metrology Act 2009: The Act has come into
Act that all weight and measure used for trade or commerce or
consumer get the right quantity for which he has paid for.
(FSSAI) has been established under this Act for laying down
and relief to customers in case goods are not complying with the
9.The Drugs and Cosmetics Act, 1940: The Act regulates the
under given schedules and there are guidelines for the storage,
advertisements.
period of 21 days.
consumer to scan the bar code of the product and get all details
defect.
GRIEVANCES AGAINST MISLEADING ADVERTISEMENTS
security.
security.
of the revised UNGCP 2015. All the member states are de-
Law and Policy was held at the Palais des Nations in Geneva, on
redressal system.
purchase of goods.
wish to buy.
behave rationally.
CONSUMER RESPONSIBILITY:
advertisement.