INTRODUCTION TO HOME LOANS

Home is a fantasy of a man that demonstrates the amount of endeavors, penances

extravagances or more all social occasion supports little by little to bear the cost of one's
fantasy.

Home is something that everybody one needs to claim. Home is a safe house to
individual where he rests and feel good. Numerous banks giving home credits whether
business banks or money related foundations to the general population who need to have
a home.

ICICI BANK Home Loan, India have been serving the general population for around
three decades and giving different lodging credit as indicated by their changed needs at
appealing and sensible financing costs. Attributable to their wide system of financing,
ICICI BANK Housing Loans gives administrations at your doorstep and causes you
locate a home according to your necessities.

Numerous banks are giving home advances at least expensive rate to pull in customers
towards them. The more client well disposed demeanor of these banks, right now offer to
shoppers least expensive advance over homes.

In perspective of intense lodging lack in the nation, and remembering the social –
financial job of business banks in the present occasions, the RBI educated banks to
empower the stream with respect to credit for lodging money.

With the RBI diminishing bank rate, the home credit showcase rates nose-plunging by 50
premise focuses. The ICICI Bank and Standard sanctioned bank has turned into the
primary player in this division to report a lodging advance for a 20 years time frame.
Almost certainly it will improve the end cost individuals to design their home over longer
length now; it has been made simple for a man to purchase that fantasy house which he
longed for long prior.

ICICI additionally gives Home Improvement Loan for inward and outer repairs and other
auxiliary enhancements like painting, waterproofing, pipes and electric works, tiling and
ground surface, barbecues and aluminum windows. ICICI funds up to 85% of the
expense of remodel (100% for existing clients).

Current status is that ICICI diminished home advance rates by 50 premise focuses for all
its current coasting rate clients.

Focal points OF HOME LOANS:-

The different advantages of home credits emerging to the clients are:-

(i) Attractive financing costs:-

1
The different banks offer alluring financing costs to lift and help their clients. Numerous
banks give credits on settled or gliding rates to encourage shoppers according to their
requirements.

(ii) Help in owning a home:-

The home benefited by a man with the assistance of banks, since they give specialized
and monetary help to clients for owning their fantasy home.

(iii) No necessity of underwriter:-

The business banks now daily, liberlise their laws with respect to home credits. Some of
banks don't require the underwriter to allow credit to their shoppers. They likewise make
customers free by remembering him to discover an underwriter to finish the procedures
of profiting advance.

(iv) Door-Step Services:-

These way to step administrations are given from enquiry stage to the last dispensing
happens such administrations are valuable for clients in present occupied life. Banks like
ICICI bank and standard contracted bank give way to step administrations to clients to
get credit.

(v) Loan period:-

There are numerous banks which give most extreme credit residencies upto 15-20 years
dependent on the advance sum and the creatibility of clients. This diminishes the clients
to reimburse credit sum till a significant lot.

(vi) For incidental demise protection :-

A few banks furnish free unplanned demise protection with lodging credit which is
likewise advantageous for the clients.

These advantages or preferences of home advances are in charge of making than so well
known among client that a man who don't have their home and need to purchase, they do
it with home advance. Home credits help such people in making their fantasy home.

BANKS IN INDIA

India has an all around created saving money framework. The vast majority of the banks
in India were established by Indian business people and visionaries in the pre-autonomy
period to give monetary help to brokers, agriculturists and maturing Indian industrialists.
Indian banks have assumed a critical job in the improvement of Indian economy by
instilling the propensity for sparing in Indians and by loaning money to Indian industry.

2
The business keeping money structure in India comprises of: Scheduled Commercial
Banks and Unscheduled Banks. Planned business Banks comprise those banks, which
have been incorporated into the Second Schedule of Reserve Bank of India (RBI) Act,
1934.

RBI incorporates just those banks in this calendar, which fulfill the criteria set down vide
area 42 (6) (an) of the Act.

Indian banks can be comprehensively ordered into nationalized banks/open part banks,
private banks and outside banks.

FOREIGNlBANKSlINlINDIA

Foreignlbankslhavelbroughtllatestltechnologylandllatestlbankinglpracticesli
nlIndia.lTheylhavelhelpedlmadelIndianlBankinglsystemlmorelcompetitivelandleff
icient.lGovernmentlhaslcomeluplwithlalroadlmaplforlexpansionloflforeignlbanksli
nlIndia.

Thelroadlmaplhasltwolphases.lDuringlthelfirstlphaselbetweenlMarchl2014la
ndlMarchl2009,lforeignlbankslmaylestablishlalpresencelbylwayloflsettingluplalwh
ollylownedlsubsidiaryl(WOS)lorlconversionloflexistinglbrancheslintolalWOS.lTh
elsecondlphaselwilllcommencelinlAprill2009lafterlalreviewloflthelexperiencelgain
edlafterlduelconsultationlwithlalllthelstakelholderslinlthelbankinglsector.lThelrevi
ewlwouldlexaminelissueslconcerninglextensionloflnationalltreatmentltolWOS,ldi
lutionloflstakelandlpermittinglmergers/acquisitionsloflanylprivatelsectorlbankslin
lIndialbylalforeignbank.l

MajorlforeignlbankslinlIndialare:
 ABN-AMROlBankl

 AbulDhabilCommerciallBanklLtd.l

 AmericanlExpresslBanklLtdl

 BNPlParibasl

 Citibankl

3
  DBSlBanklLtdl

 DeutschelBankl

 HSBClLtdl

 StandardlCharteredlBankl

NationalizedlBankslinlIndia

BankinglSystemlinlIndialisldominatedlbylnationalizedlbanks.lThelnationali
zationloflbankslinlIndialtooklplacelinl1969lbylMrs.lIndiralGandhilthelthenlprimel
minister.lThelmajorlobjectivelbehindlnationalizationlwasltolspreadlbankinglinfra
structurelinlrurallareaslandlmakelavailablelcheaplfinanceltolIndianlfarmers.lFourt
eenlbankslwerelnationalizedlinl1969.lTheselBankslwere
Beforel1969,lStatelBankloflIndial(SBI)lwaslthelonlylpubliclsectorlbanklinlIndia.lS
BIlwaslnationalizedlinl1955lunderlthelSBIlActlofl1955.l
l
ThelsecondlphaseloflnationalizationloflIndianlbanksltooklplacelinlthelyearl1
980.lSevenlmorelbankslwerelnationalizedlwithldepositsloverl200crores.l

ListloflPubliclSectorlBankslinlIndialislaslfollows:l
 AllahabadlBankl

 AndhralBankl

 BankloflBarodal

 BankloflIndial

 BankloflMaharashtral

 CanaralBankl

 CentrallBankloflIndial

 CorporationlBankl

 DenalBankl

4
  IndianlOverseaslBankl

 OrientallBankloflCommercel

 PunjablandlSindlBankl

 PunjablNationallBankl

 StatelBankloflBikanerl&lJaipurl

 StatelBankloflHyderabadl

 StatelBankloflIndial(SBI)l

 StatelBankloflIndorel

 StatelBankloflMysorel

 StatelBankloflPatialal

 StatelBankloflSaurashtral

 StatelBankloflTravancorel

 SyndicatelBankl

 UCOlBankl

 UnionlBankloflIndial

 UnitedlBankloflIndial

 VijayalBankl.

OBJECTIVE OF THE STUDY

There is no most grounded establishment for your fantasy home, than a shabby advance.
Home credits have turned into that more grounded establishments for individuals who
need to claim a home. The fundamental destinations of the investigation are as per the
following :-

1) The principle target of this investigation is to know the Customers discernments about
home advances of ICICI BANK.

2) To break down the historical backdrop of ICICI BANK.

5
3) Generating great business to the organization by advancing and offering the results of
ICICI BANK.

4) To know the thoughts of clients about home credit items and administrations.

5) To make near investigation of Disbursement of home advances by

Business banks.

6) Fixing the meetings with the clients.

7) To ponder the fulfillment level of clients about home advances.

8) To examine the issues looked by clients in acquiring the home credits.

9) Visiting the clients and letting the big dog eat.

NEED OF THE STUDY

The fundamental reason for this examination is to accomplish the learning of the
preparing arrangement of home credits. the fundamental motivation behind the
investigation are as per the following :-

• To know the thoughts of clients about home advance items and administrations.

• To examine the fulfillment level of clients about home credits.

• To examine the issues looked by clients in getting the home credits.

• To find out about different part of ICICI BANK.

SCOPE OF THE STUDY

The Indian lodging account industry has developed by jumps and bound in couple of
years. add up to home advances distributions by banks has risen which observes
incredible development from most recent 5 years. There are more noteworthy number of
borrowers of home credits. so by this examination we can discover fulfillment level of
clients and issues looked by them in getting home.

6
RESEARCH METHODOLOGY OF THE STUDY

RESEARCH METHODOLOGY:-

Research procedure is an approach to methodicallly demonstrate the exploration issue. It

might be comprehended as an investigation of concentrate how look into is done
experimentally. It is vital for the analyst to know the examination strategies as well as the
technique.

This Section incorporates the philosophy which incorporates. The examination structure,
targets of study, extent of concentrate alongside research philosophy and confinements of
study and so on.

• To know the Customers recognitions about home advances of ICICI BANK.

• To contemplate the fulfillment level of clients about home advances.

• To contemplate the issues looked by clients in getting the home credits.

• To make relative investigation of dispensing of home credits by business banks,

the examination will be directed in the way counted beneath

RESEARCH DESIGN:-

This undertaking depends on exploratory examination too distinct investigation. It was an

exploratory investigation when the consumer loyalty level was concentrated to propose
new strategies to enhance the administrations of ICICI BANK in giving home credits and
it was expressive examination when point by point contemplate was made for correlation
of payment of home advances by business banks.

Wellsprings OF DATA :-

To satisfy the data need of the examination. The information is gathered from essential
and in addition auxiliary sources-

A - PRIMARY SOURCE:-

I chose essential information gathering strategy on the grounds that our examination
nature does not allow to apply observational technique.

In review approach we had chosen a poll strategy for taking a client see since it is
plausible from the perspective of our subject and overview reason. We directed 100
example of study in our venture to pass judgment on the fulfillment level of clients which
brought home advances.

• Sample measure;-

7
For the survey I have taken the example size of 100 clients of ICICI BANK.

B – SECONDARY SOURCE:-

It was gathered from interior sources. The auxiliary information was gathered based on
hierarchical document, official records, news papers, magazines, administration books,
protected data in the organization's database and site of the organization.

Examining :-

Examining alludes to the technique for choosing an example from a given universe with a
view to reach determinations about that universe. An example is a delegate of the
universe chose for study.

Test SIZE :-

Substantial example gives solid outcome than little example. In any case, it isn't plausible
to target whole populace or even a generous segment to accomplish a dependable
outcome. Along these lines, in this perspective choosing the example to examine is
known as test measure. Consequently, for my task my example estimate was 100.

The Sample Size comprises of both the Professional and Business class individuals. IT
people groups, Doctors, Jewelers, Timber Merchants and Real bequest Agents are taken
as Sample.

TESTING TECHNIQUE:-

Arbitrary inspecting method was utilized in the review directed.

APPARATUSES OF ANALYSIS:-

Information has been given the assistance of structured presentation, pie diagrams, line
charts and so forth.

PLAN OF ANALYSIS:-

Tables were utilized for the examination of the gathered information. The information is
likewise perfectly given the assistance of factual devices, for example, diagrams and pie
outlines. Rates and midpoints have likewise been utilized to speak to information
unmistakably and adequately.

8
INFORMATION COLLECTION INSTRUMENT DEVELOPMENT :-

The method of gathering of information will be founded on Survey Method and Field
Activity. Essential information gathering will base on close to home meeting. I have
arranged the poll as per the need of the information to be gathered.

LIMITATION OF THE STUDY:-

This examination likewise incorporates a few restrictions which have been talked about
as pursues:

I) The example size of 100 clients and 4 banks may demonstrate an impediment on
account of trouble in speculation of results.

ii) To gather the information from different banks was very troublesome due to non-
participation of a few banks. This turned out to be significant restriction of the
investigation.

iii) To access such an expansive number of clients was troublesome due to non-helpful
demeanor of respondents.

iv) Lack of information was likewise the other confinement of the examination as some
of banks don't have appropriate information on point.

v) There was restriction of time to lead such a major study in constrained accessible time.

vi) Ignorance and hesitant mentality of clients was additionally a noteworthy constraint in
this investigation.

Along these lines most importantly were the restrictions in this exploration ponder. The
most extreme endeavors were made to conquer these constraints in the examination.

9
 iCHAPTER-III
REVIEWiOFiLITERATURE

SUMMARY:-i

•iAfterigoingithroughiperviousistudiesiofiHomeiloansiIicameitoiconcludeithat-i

•iThereiisigrowthiofihomeiloansiafteri2001.i

•iHomeiloansihaveianiinverseirelationiwithiinterestiratesii.e.iwheniinterestiratei
lowitheidemandiofihomeiloansiincrease.i(Ojhai1987)i

•iPeopleiareigoingimoreitowardsihomeiloansithaniprivateimortgageiinsurancei.
(Berstaini2008)i

•iGovernmentitakingivariousistepsitoiencourageipeopleitoigoitowardihomeiloansi
.(Haavio,iKauppii2000)i

•iGrowthiofihomeiloansiareidueitoiincreaseiofilivingistandardiofipeople,ishiftingi
fromijointifamilyitoinuclearifamilyi.(Lacourr,iMicheali2007)i

•iThereiareisomeiproblemsialsoiattachiwithitheseihomeiloansisuchiasitimeii.eifilli
ngiofiapplicationiofiloanitoiclosingi,peopleihaveitheiriownispecifiedineedsifromithesei
homeiloansiwhichiareinotifulfilling.i(LacouriMicheali2006).

•iSBIiprovideiaiveryilowiinterestirateionihomeiloansiasicompareditoiotheribanks.
i(SBIiMayi2000)i

Nowiafterithisiconclusionitheidetailsiofireviewsiareibelow-i

BerstainiDavidi(2009)iexaminediinihisistudyitakenifromi2001itoi2008ithatiinithi
siperiodithereiisiincreaseiuseiofihomeiloansiasicompareditoiprivateimortgageiinsurancei
(PMI).heihaveidividedihisistudyiintoifourisections.iSectioni1idescribesiwhyipeopleiarei
goingimoreiforihomeiloansithaniPMI.itheimainireasoniforithisithatinowihomeiloansi
marketiprovideiPiggybankiloansiforithoseipeopleiwhoidon‟tihavei20%iofidownipaymeni
Sectioni2itellsitheifactorsiresponsibleiforitheigrowthiofihomeiloansianditheirisksionishift
ingitowardihomeiequityimarketiwithoutianyiPMIicoverage.iPMIicaniprotectilendersi
fromimostilossesiupitoi80%iofiLTVianditheiabsenceiofiPMIiwilliresultiiniconsiderablei

10
lossesiinianienvironment.iSectioni3itellsitheimeasuresiinichangesiofitypeiofiloans.iFori
thisiheihaveitakenitheidataifromithei2001iandi2007iAHSiaijointiprojectibyiHUDiandi
CensusiTheiresultsiofithisianalysisipresentediiniTableiOneirevealiaisharpiincreaseiinithei
Prevalenceiofiowneroccupiedipropertiesiwithimultipleimortgagesiamongipropertiesi
withiNewlyioriginatedi firstimortgages.iSectioni4idescribeitheiFinancialistatusiofisingle-
lieniandimultiplelienihouseholdsiandiforithisiheihaveitakenitheisurveyioficonsumerifinan
ceiandishowithatifinancialipositioniisimoreiweakeriinimultipleiloansithanitheisingleloans
Vandell,iKerryiDi(2008)ianalysisitheisharpiriseiandithanisuddenlyidropidownihomeipri
cesifromitheiperiodi1998-
i2008.ichangesiinipricesiareiforitheireasonsiasisuchieconomicifundamentalsi,itheiproble
miwasinotisubiprimeilendingiperise,ibutitheiFed„sidramaticireductions,itheniincreasesiini
interestiratesiduringitheiearly-imid-
2000i,itheihousingi―boomiwasiconcentratediinithoseimarketsiwithisignificantisupply-
sideirestrictions,iwhichitenditoibeimoreiprice-
volatile;iheiproblemiwasinotiinitheiexcessisupplyioficreditiiniaggregate,ioritheiincreaseii
nisubiprimeiperise,ibutiratheriinitheiincreasediorireducedipresenceioficertainiotherimortg
ageiproducts.i

Laicourr,iMicheali(2007)ianalysisiinihisistudyitheifactorsiaffecteditheiincreaseiinitheile
veliofiAnnualipercentagesiratesi(APR)ispreadireportingiduringi2014ioveri2004.itheithree
imainifactorsiareichangesiinilenderibusinessipractices;i(2)ichangesiinitheiriskiprofileiofib
orrowers;iandi(3)ichangesiinitheiyieldicurveienvironment.iTheiresultishowithatiaftericont
rollingiforitheimixiofiloanitypes,icreditiriskifactors,ianditheiyieldicurve,ithereiwasinoistat
isticallyisignificantiincreaseiinireportableivolumeiforiloansioriginatedidirectlyibyilenders
iduringi2014,ithoughiindirect,iwholesaleioriginationsididisignificantlyiincrease.iFinally,i
giveniaimodeliofitheifactorsiaffectingiresultsifori2004-
2014,iweipredictithati2006iresultsiwillicontinueitoishowianiincreaseiinitheipercentageiofi
loansithatiareihigheripricediwhenifinalinumbersiareireleasediiniSeptemberi2007.i

LaicouriMicheali(2006)iexamineditheihomeipurchaseimortgageiproductipreferencesiofi
LMIihouseholds.iObjectivesiofihisistudyitoianalysisitheifactorsithatideterminedifactorsit
heirichoiceiofimortgageiproducti,iisidifferentiincomeigroupsihaveisomeispecifiedineedito
imetiparticulariproduct.iTheiroleipricingiandiproductisubstitutioniplayiinithisisegmentiofi
theimarketiandidoiresultsivaryiwheniloansiareioriginatedithroughimortgageibrokers?iFori
thisitheyihaveiuseitheiregressionianalysisianditheiresultsiareihighiinterestiriskireduceiloa
nivalue.iSelfiemployediborrowerichoosesireduceidocumentediloansithanisalariediworker
s.useiofithisiproductitypeiseemsitoibeimoreiprevalentiamongiborrowersiwithisubstantialif
undsiforidownipaymentiandibettericreditiscores.iInicaseiofipricingiMultiifamiliesirequire
sipriceipremiumiandilargeriloansicarryilowerirate.iAnditheiroleiofitime,iparticularly,ithei
timeirequirediforitheiloanitoiproceedifromiapplicationitoiclosingiitiisifindithatigovernme

11
ntilendingitakingitheilongestitimeiandiNonprimeiloansitheishortestitime.Multiifamilyipro
pertiesitakeilongeritimeiiniclosing.iAndiduringipeakiseasonitakeilongeritimeitoiclose.iAn
diforilastiobjectiveiitiisifindithatibrokerioriginatediloansicloseifaster.Theieffectiofimortga
geibrokersionipricingiandiotherimarketioutcomesiisifertileigroundiforiadditionaliresearch
.i

Dr.iRangarajaniC.i(2001)isaidithatitheifinancialisystemiofiIndiaibuiltiaivastinetworkiof
ifinancialiinstitutionsiandimarketsioveritimesianditheisectoriisidominatedibyibankingisec
toriwhichiaccountsiforiaboutitwo-thirdiofitheiassetsiofiorganizedifinancialisector.i

Haavio,iKauppii(2000)istatedithaticountriesiwhereiailargeiproportioniofitheipopulationil
ivesiiniowneri–
ioccupiedihousingiareiexperiencingihigheriunemploymentirates.iThanicountriesiwhereith
eimajorityiofipeopleiliveiiniprivateirentalihousing,iwhichimightisuggestithatirentalihousi
ngienhancesilabourimobility.iInithisipaper,itheyidevelopiaisimpleiinteritemporalitwoiregi
onimodelithatiallowiusitoicompareiownerioccupiedihousingimarketsitoirentalimarketsian
ditoianalyzeihowitheseialternativeiarrangementsiallocateipeopleiinispaceianditime.iannou
ncedithatiitiwilliofferiloansiforiRs.i2-
10ilakhiati12.5ipercentitheilowestirateiofferedibyianyihousingifinanceiprovider,ibigibrot
heriSBIihasitakenitheirateiwariinitheihomeiloansicategoryitoinewiheights.iThisiisibecaus
e,iapartifromitheilowirate,itheiinterestionitheseiloansiisicalculatedioniprincipal,iwhichiisi
reducedieveryimonthiunlikeiotherihousingifinanceicompaniesiwhichicalculateiinterestion
iannuallyireducingibasis.i

NarasimhamiCommitteei(1991)ipointsioutithatialthoughitheibankingisystemiiniouricou
ntryihasimadeirapidiprogressiduringitheilastitwoidecades,ithereiisideclineiiniproductivity
iandiefficiencyiandierosioniofiprofitability.iTheicommitteeistronglyimakeiindicationsiofil
iberlising,ideregulatingieconomyitoimakeiIndianibakingisystemimoreicompetitiveiandief
ficient.i

Ojhai(1987)iinihisipaperi"moderniinternationalicaparisoniofiproductivityiand
ProfitabilityiofipubicisectoribanksiofiIndia"imakingiComparisonionitheibasisiofiperiempl
oyeeiindicatorsianditakingiexamplesiofistateibankigroupiandiPunjabiNationalibankinoted
ithatiIndianibanksiareitheilowestiinialliaccounts.iHoweverisuchiinternationalicomparison
iwillinotibeifairiforinumbersiofireasons.i

Godsei(1983)iinihisiessay,i“lookingiaifreshiatibankingiproductivity”iobserveithatiproduc
tivityiaspectiisionlyiatitheiConceptualizationistageiinibankingiindustry.iHeisuggestediim

12
provementiiniproductivityiandiprocedures,icostingiofioperationsiandicapitaliexpenditurei
etc.i

Fanningi(1982),iwhileiexaminingibankiproductivityiofiBritishibanksiobservedithatialtho
ughitheiproductivityiofitheiUKiclearingibanksiisiimproving,itheyiareistilliheavilyioverim
annediasicomparediwithisimilaribanksielseiwhere.i
i
Kulkarnii(1979)iinihisistudyi“Developmentiresponsibilityiandiprofitabilityiofibanks”ista
tedithatiwhileiconsideringibanksicostsiandiprofits,isocialibenefitsiarisingioutiofiiticannoti
beiignored.iHeisuggestedithatiwhileimeetingisocialiresponsibilityibanksishoulditryitoima
keidevelopmentalibusinessiasisuccessfuliasipossible.i

VardeiandiSinghi(1979)iiniaistudyi"profitabilityioficommercialibanks"ioveri15iyearsiga
veiconsiderationitoitwoitypesiofifactorsithatieffectsiinterestiratesilevelsii.e.iinternalifacto
rsi(includingioperationaliandimanagerialiefficiencyiofiindividualibasis).i

BankingiCommissioni(1972)ireviewedibankioperatingimethodsiandiproceduresiandima
deirecommendationsiforiimprovingiandimodernizingithese,iparticularlyirelatingitoicusto
mersiservices,icreditiprocedureiandiinternalicontrolisystems.iItiobservedithatipresentimet
hodsiofiworkingioutibranchiprofitabilityiareinotiappropriateiandianiintegratedicostingian
difinancialireportingisystemiisineeded.i

DepartmentiofiBankingioperationsiandidevelopment,iRBIi:iBombayiobservedit
hatitheirapidiexpansioniofibanksiactivitiesisincei1970icallediforiaiphaseioficonsolidation
sitoiimproveitheiqualityiofibanksioperationaliefficiency,iproductivityiandicustomeriservi
ces.i

13
 i

HOMEiLOANiPRODUCTSiOFiICICIiBANK

ICICIiBankihomeiloaniprovideinotijustitheimosticompetitiveiinterestira
tesi&ibestileveliofiservice,ibutialsoiproductsidesigneditoicateritoitheispecifi
cineedsioficonsumer.iNewiproductsi/iNewifeaturesiiniexistingiproductsiareii
ntroducedibasedionicustomerifeedback.iChooseitheiICICIiBankiHomeiLoan
ithatisuitsiyourineeds.i

HomeiLoansi

HomeiLoansiareiprovideditoiindividualsitoiowniairesidentialiproperty.

ICICIiBankioffersieasyihomeiloansifori

 FirstiPurchaseiinireadyiconstructioni

 Undericonstructionipropertyi

 Purchaseiinire-salei

 Selficonstructioni&iextensioniofiexistingilivingispacei

TheifollowingiareitheifeaturesiofiICICIiBankiHomeiLoans

 Homeiloaniamounticanibeichosenitoisuitispecificineedsi

 Oneicaniavailiofiailoaniupitoi85%iofiCostiOfiPropertyi

 Convenientlyipayioffitheiloanioveriaiperiodiofiuptoi25iyearsi

 IticanibeiavailediatitheiFloatingirateiofiInterestioriatitheiFixedir
ateiofiInterestioriatitheicombinationiofibothiFixedi&iFloatingiratesi

 Fasterirepaymentiasiprincipalirepaymentiinionimonthlyirest.i

14
 EligibilityiNormsiforiHomeiLoans.

HomeiLoansicanibeiavailedibyiResidentiIndianiwhetheriSalariedioriSelf-
EmployediandialsoibyiNon-
iResidentiIndianiwhoiareiSalaried.iForiresidentiIndiansitheifollowingiareithe
ieligibilityinormsi

 Youimustibeiatileasti21iyearsiofiageiwhenitheiloaniisisanctio
ned.i

 Theiloanimustiterminateibeforeioriwheniyouiturni65iyearsiofi
ageioribeforeiretirement,iwhicheveriisiearlier.i

 Youimustibeiemployedioriself-
employediwithiairegularisourceiofiincome.

LandiLoan

Landiloansigiveianiopportunityiforiindividualicustomeritoipurchaseiaireside
ntialiplotiofilanditoidoiself-
iconstruction.iThus,icustomericaniinvestinowiiniaiplotiofilandi&ibuildiinifut
ure.iTheiLandiloanicanibeifinancedionlyiwithinimunicipalilimitsioriinicasei
ofidirectiallotmentioutsideimunicipalilimitsibyiDA.i

LandiLoanicanibeiavailedibyiResidentiIndianiwhetheriSalariedioriSelf-
EmployediandialsoibyiNon-iResidentiIndian.i

HomeiImprovementiLoansi

HomeiImprovementiLoaniisioffereditoifacilitateiimprovementiofiaiselfiown
edidwellingiunititoiexistingiorinewicustomer.iHILiconsidersiairangeiofifacil
itiesiinternalioriexternalitoitheistructureiwithoutiincreaseiinitheilivingipace.i
Thus,iaicustomericaniaddioriimproveifacilitiesitoihisidwellingiunitiwithiailo
aniatiHomeiEquityiLoanirateiofiinteresti

15
HomeiImprovementiLoanicanibeiavailedibyiResidentiIndianiwhetherisalarie
dioriSelf-Employed.i

iOfficeipremisesiloans:i
OfficeiPremisesiLoanicanibeiusediforipurchase,iconstruction,iextension
i&ialsoiforiimprovementi(atitheitimeiofiacquisitioniofiofficeipremises).iIticr
eatesianiopportunityitoiextendiloansitoiselfiemployediindividualsitoihouseit
heiriprofessionioribusinessigivingiaipermanentiaddressiforigeneratingisteady
iflowiofiincome.iTheiproducticanialsoiincludeitheiestimateiofirenovationiati
theitimeiofipurchaseiofitheiproperty.iThisiloaniisiespeciallyimeantiforiself-
employediprofessionalsilikeiDoctors,iArchitectsietc.i

HomeiLoansicanibeiavailedibyiResidentiIndianiwhoiareiSelf-
EmployediandialsoibyiNon-iResidentiIndianiwhoiareiSalaried.i
EMIiundericonstruction:

EMIiUnderiConstructioniisiofferediforistructuringiaihomeiloanitoienableiin
dividualsitoicommenceihisiEMIiiniaipartlyidisbursediundericonstructionipro
ject.iCommencementiofiEMIiensuresire-
paymentitowardsiprincipaliamountileadingitoisavingsiiniinterestiandifasterir
epaymentiofitheiloan.iTheiEMIipaidiisiasiperitheisanctionediloaniamountian
diremainsiconstantiduringitheitenureiofitheiloan.iTheitenureiofitheiloanikee
psimovingiupiwithiadditionaliamountibeingidisbursed.i

EMIiunderiConstructionicanibeiavailedibyiResidentiIndianiwhetheriSalaried
ioriSelf-EmployediandialsoibyiNon-iResidentiIndian.i

Balanceitransfer:

BalanceiTransferiisiaifacilityiofferingitheicustomeriaichoiceitoitransferitheio
utstandingibalanceiofitheiloaniavailediforibetteritermsi&iconditions.iBalanc
eiTransferihelpsitoimoveifromihigherirateiofiinterestitoilowerirateiofiinteres
tioriincreaseiiniloanicomponentiasiTopiup.iBTiisipossibleionlyifromiloansit
akenifromiHFCsiapprovedibyiNHBiforirefinance,iBanksioriemployeriLoans

16
itakenifromiCentralioriStateiGovernment.i
BalanceiTransfericanibeiavailedibyiResidentiIndianiwhetheriSalariedioriSelf
-Employedi

Moneyisaver:

MoneyiSaveriaccountiisiaihomeiloaniaccountiwithitransactionifacility.iThei
accountiholdericanidepositi&iwithdrawitoitheiextendiofibalanceimaintained.
iOnitheicommencementiofiEMIitheiinterestiwillibeicalculatedionitheioutstan
dingidebitibalance.iThus,itheihomeiloaniaccountiholderimaintainingilargeib
alanceiinitheiMoneyiSaveriaccounticanisaveionitheiinterestipaidibyifasterire
payment.iThisimeansioneicanipayilessi&irepayiloanifaster.i
Thisiproducticanibeiofferedionlyiinicaseiofifirstiandifinalidisbursementi–
iPartidisbursementicasesicannotibeiofferedithisiproduct.iMoneySaveriwould
ibeiavailableiatiFloatingiRatesionlyi&iFixediEMIiperilaciperimonthiwouldi
beiapplicablei.iITicertificateiinitheicaseiofiMoneySaveriisinotiissued.i
MoneyiSavericanibeiavailedibyiResidentiIndianiwhetheriSalariedioriSelf-
Employedi

Topupiloan:

TopiUpiLoanicanibeiavaileditimeiandiagainiforivariousipersonalirequiremen
tibasedionivalueiofitheiproperty.iItioffersitheicustomeriadditionalifundsiagai
nstitheisecurityiofitheisameiproperty.iToiavailiTopiUpiloani,itheivintageiofi
atleastisiximonthsiisirequirediforitheiloaniavailed.iTheibasicieligibilityiemer
gesiwithigoodirepaymentitrackirecord.iTheiendiuseiletteriisiessentialitoibeic
ollected.i
TheiEndiuseiofiTopiUpiLoansicanibei

 Furnishingiofihomei

 Consumeridurablei

 Child‟sieducationi

 Daughter‟simarriagei

17
  Familyiholidayi

 Vehiclei
Anyiotheripersonalirequirementiofitheiborroweriprovidediitiisinotispec
ulativeioriillegaliininaturei
Thisiproductiisiapplicableitoifullyidisbursedicasesiwithinoipost-
idisbursementidocumentipendingi
Thisiproductiisipricedimoreithanibaseihomeiloaniratesibutilowerithanianyip
ersonaliloaniratesi.i
TopiUpiLoanicanibeiavailedibyiResidentiIndianiwhetheriSalariedioriSelf-
Employed.i
Loanioniphone:

LoaniOniPhoneiisiaipreisanctionediloan.iItsiisibasedionitheiexistingirelation
shipiofitheicustomeriwithiICICIiBank.iTheibiggestiadvantageiisithatitheicus
tomericanigetitheiloaniwithiminimumidocumentation.iGoodibankingitransac
tionsiandirepaymentirecordsibecomesiaistrengthiforiavailingiloansiinifuture.
i
LoanioniPhoneicanibeiavailedibyiResidentiIndianiwhetheriSalariedioriSelf-
Employedi

Homeiequityiloan:

Loaniagainstipropertyigivesitheiowneriofiresidentialioricommercialipremise
sitoileverageionitheivalueiofitheiproperty.iItioffersitheiabilityitoiunlockifund
sigivesitheiadvantageiofilookingiatitheiassetiasiaisourceiofisecurityibringing
iliquidityiandiretainingiownership.

InicaseiofiHELitheipropertyishouldibeiselfioccupiedibyioneiofiincomei
considerediapplicants.iTheisecurityiofitheipropertyiensuresicompetitiveiratei
ofiinteresti.iTheiinteresticomponentiofitheiEMIipaidibyiSEPi/iSENPicanibei
bookediasiexpensesiinitheiriPi&iLi

18
 HomeiEquityiLoansiareiprovidediforimanyipersonalirequirementsiofith
eicustomeriviz.i–i
 Marriagei

 ChildiEducationi

 Businessi

 PurchaseiofiPropertyi(Whereimortgageiisinotipossible)i

 ImprovementiofiPropertyi

 MedicaliTreatmenti
HomeiEquityiLoansicanibeiavailedibyiResidentiIndianiwhoiareiSelf-
EmployediandialsoibyiNon-iResidentiIndianiwhoiareiSalaried.i

Propertyioverdraft:

TheioverdraftifacilityifromiICICIiBankiiallowsiyouitoiborrowimoneyiagains
tiyouriselfioccupiediproperty.iTheioverdraftifacilityicomesiwithiaimulti-
cityichequeibookiandiphoneibankingifacility.iTheicustomeriisichargediinter
estionlyiforitheiamountithatiheiwithdrawsifromitheiaccount.iWheneveriheid
epositsifundsiintoitheiaccount,itheyigoitowardsireducingitheioutstandingibal
anceiinitheiaccount.i

Itioffersitheifollowingibenefits:-i
Generatingicapitaliagainstipropertyi(Ri)iori(iC)iforibusinessiori
personaliusei

 ConvenienceiofiPrei-iSanctionedilimitiandidrawiasiyouineedi

19
  Payiinterestionitheiamountidrawniandiforidaysiutilizedi

 Convenienceiofidepositingi&iwithdrawingilikeianyiCurrentiAc
counti

 BenefitiofiChequeiBooki&iPhoneibankingi

 FastiProcessingiandidoor-stepiservicei

 Multi-cityichequeibookiandiphoneibankingifacilityi
PropertyiOverdrafticanibeiavailedibyiResidentiIndianiwhoiareiSelf-
Employedi

Leaseirentalidiscounting:

LeaseiRentaliDiscountingihelpsitoiraiseifundsiagainstitheifutureiexpectedire
ntalsiofiselfiownedicommercialiproperty.iTheipropertyishouldibeioccupiedi
byitheiLessee.iSimilaritoiHomeiEquityiLoans,iLRDicanibeiprovidediforiany
ipersonalirequirementsiofitheicustomeriviz.i–

 Marriagei

 ChildiEducationi

 Businessi

 PurchaseiofiPropertyi(Whereimortgageiisinotipossible)i

 ImprovementiofiPropertyi

 MedicaliTreatmenti
LeaseiRentaliDiscountingicanibeiavailedibyiResidentiIndianiwhetheriS
alariedioriSelf-Employedi

Loaniamount:

20
 FactorsiaffectingiyouriLoaniAmounti
iICICIihomeiloansibringitoiyouiaihomeiloanipower-
packediwithinumerousifacilitiesimakingiititheiperfectihomeifinanceioptionif
oriyou.
Youicanigetiaihomeiloanisuiteditoiyourineeds.iTheihomeiloaniamounti
dependsioniyourirepaymenticapabilityiandiisirestricteditoiaimaximumiofi85
%iofitheicostiofitheipropertyioritheicostioficonstructioniasiapplicable.iRepa
ymenticapacityitakesiintoiconsiderationifactorsisuchiasiincome,iage,iqualific
ations,inumberiofidependants,ispouse'siincome,iassets,iliabilities,istability,ic
ontinuityiofioccupationiandisavingsihistory.i
Ainumberiofifactorsiareitakeniintoiaccountiwheniassessingiyourirepay
menticapacity.iYouriincome,iage,inumberiofidependants,iqualifications,iass
etsiandiliabilities,istability/icontinuityiofiyouriemploymenti/ibusinessiareiso
meiofithem.i

However,ithereiareiwaysibyiwhichiyouicanienhanceiyourieligibility.

 Ifiyourispouseiisiearning,iputihim/heriasiaico-
applicant.iTheiadditionaliincomeishallibeiincludeditoienhance
iyouriloaniamount.iIncidentally,iifithereiareianyico-
ownersitheyimustinecessarilyibeico-applicants.

 Didiyouiknowithatiyouribloodirelateriincomeicanialsoibeicon
siderediforisanctioningitheiloanioniyouricombinediincome?iT
heidisbursementiofitheiloan,ihowever,iwillibeidoneionlyiafteri
youisubmitiproofiofiyourimarriage.

 Providingiadditionalisecurityilikeibonds,ifixedidepositsiandiL
ICipoliciesimayialsoihelpitoienhanceieligibility.

Whileithereiisinoineediforiaiguarantor,iiticouldibeithatihavingioneimig
htienhanceiyouricredibilityiwithius.iIfiso,iouriloaniofficeriwouldiprovideiyo
uiwithitheinecessaryidetails.i

Theifinaliamountitoibeisanctionediwillidependioniyourirepaymenticapacity.i
However,iwhatiyouiultimatelyiareientitleditoiwillihaveitoiconformiwithinith

21
eilimitsifixediforieachiloan.i

Also,iwhenitheicompanyilooksiatitheitotalicost,iregistrationicharges,itransfe
richargesiandistampidutyicostsiareiincluded.i

Documentsirequirediforiloanisanctioni
Theileadingihomeiloaniproviderioffersiattractiveiinterestiratesiandiunbe
atableibenefitsitoiensureithatiyouigetitheibestidealiwithoutianyihassles.iKee
pingiyouriconvenienceiiniconsideration,iweiaskiyouiforiminimalimandatoryi
documentsiforitheisanctioningiofiyourihomeiloan.
AtiICICIiBankiweirequireitheifollowingidocumentsitoisanctioniyouriho
meiloan:i

SanctioniDocuments
 DulyiCompletediApplicationiForm

 Photograph

 Feeicheque

 Photoiidentityiproof

 Ageiproofi

 Signatureiverificationiproof

 Residenceiaddressiproof

Documentsiforisalariedipeople
 Lastithreeimonthsisalaryislips

 Formi16

22
  Bankistatementsiforilasti6imonthsifromisalaryiaccount

 Repaymentitrackirecordiofiexistingiloans

DocumentsispecificiforiSelfiEmployed
 IncomeiTaxiReturni/iComputationiofiTotaliIncomei/iAuditorsiRe
porti/iBalanceiSheeti/iProfiti&iLossiAccounticertifiedibyiCharter
ediAccountantiforilasti2iyearsi(3iyearsiforiHomeiEquity)i(bothif
oribusinessiandipersonaliofipartners/directors)

 BankiStatementiforilasti6imonthifromioperatingiaccount

 RepaymentiTrackirecordiofiexistingiloansi/iLoaniclosureiletter

 BoardiResolutioniinicaseiofiaicompany

 Proofiofiexistence

 OfficeiAddressiProof

 PhotoiIdentityiProof,iResidenceiAddressiProof,iSignatureiVerific
ationiisirequireditoibeiprovidediforiallitheimainipartnersi/idirecto
rs.

Theseiareitheidocumentsirequirediforisanctioningiailoan.iYouimayibeia
skeditoisubmitifurtherilegalidocumentsiifirequiredibyiICICIiBankioriitsiappr
ovedilawyers.iDoiretainiphotocopiesiofiallidocumentsibeingisubmittedibyiy
ou.i

DisbursementiofiyouriICICIibankihomeiloan

23
 Weidisburseitheiloaniamountiafteriyouiidentifyiandiselectitheipropertyi
orihomeithatiyouiareipurchasingiandisubmititheirequisiteilegalidocuments.i
Whileiyouimayibeiunderitheiimpressionithatitheilistiofidocumentsiaske
diforiisiratheriextensive,ipleaseinoteithatiitiisiforiyouriownigood.iEachiandi
everyisingleidocumentiaskediforiwillibeiverifiediandicheckeditoiensureiyour
isafety.
Thisimayitakeisomeitimeibutiweiwantitoiensureiaiclearititleiandiwillico
mpleteiallitheilegalianditechnicaliverificationsitoiensureithatiyouihaveifulliri
ghtsitoiyourihome.i
Youriloaniwillibeidisbursediafteriyouiidentifyiandiselectitheipropertyio
rihomeithatiyouiareipurchasingiandioniyourisubmissioniofitheirequisiteilega
lidocuments.i

Thei230iAiClearanceiofitheiselleriandi/iori37Iiclearanceifromitheiappropriat
eiincomeitaxiauthoritiesi(ifiapplicable)iisialsoineeded.i

Onisatisfactoryicompletioniofitheiabove,ioniregistrationiofitheiconveya
nceideediandionitheiinvestmentiofiyouriownicontribution,itheiloaniamounti(
asiwarrantedibyitheistageioficonstruction)iwillibeidisbursedibyiICICIiBank.

DisbursementiDocuments

iPropertyidocumentsi(asiperiP&Diforirespectiveistatesiandiasiaskedibyi
empanelledilawyersiforiindividualicases)

 FacilityiAgreement

 DisbursaliRequestiForm

 ChequeiSubmissioni

 ECSioriAutoiDebitiforiICICIiBankiaccountiholdersioriPostiD
atediChequesiforiEMIi

 ECSioriAutoiDebitiforiICICIiBankiaccountiholdersioriPostiD
atediChequesiforiEMIi

24
  PersonaliGuarantor‟siDocumentsi(PGiForm,iPhotograph,iIde
ntityiProof,iAddressiProof,iSignatureiVerificationiandiIncom
eidocuments,iifiapplicable)

Inicaseiofipropertyiisiownedibyiaicompanyi

 MemorandumiofiEntryi

 Formi8i

 NOCi

HomeiLoaniInterestiRatesiforiResidentiIndians
Iniyouriquestiofitheiperfectihomeiloan,iICICIiBankiensuresithatiyouige
titheibestideal,iinitermsiofiinterestirateiandiotherifacilitiesialso,iinitheimosti
convenientiway.iWithiourivariediofferingiofihouseiloansiandihomeifinance,i
weigiveiyouianiopportunityitoiselectitheiperfectihomeiloaniasiperiyourineed
s.iYouicanichooseifrom:

 AdjustableiRateiHomeiLoan

 FixediRateiHomeiLoan

Combinationiofitheiaboveitwoi

StepiUpiRepaymentiFacilityi(SURF)
SURFiisiaivariantitoienhanceitheieligibilityiofiaiyoungiprofessionallyiq
ualifiedihomeiloanicustomeriwithioutiincreasingimonthlyioutflowiasiEMI.iT
heistructuringiconsideriainotionalipercentageiincreaseiiniincomei&ioffersiop
tionsiofigradediincreaseiiniEMIioveritheitenureiofitheiloanicontracted.i

Theitenureiisidividediinithreeipartsi

 PrimaryibeingilowestiEMIi

25
  Secondaryi

 TertiaryibeingihighestiEMI

TheifollowingiareitheifeaturesiofiSURFi
iHigherieligibilityiofiloaniamountiwithiloweriEMIi
iGradediincreaseiiniEMIiconsideringifutureiincreaseiiniIncomei
iSuitediforiyoungiprofessionals.i
SURFicanibeiavailedibyiResidentiIndianiwhetheriSalariedioriSelf-
EmployediProfessionals.i

FlexibleiInstallmentiPlani(FLIP)
FLIPiisiaivariantiforistructuringienhancedieligibilityiofihomeiloaniappli
cantsiwithivaryingitenureiofiincomeisource.iThisirepaymentifacilityiisigiven
iwheniincomeiisigoingitoireduceiaftericertainitimeiduringitheiloanitenureidu
eitoioneiofitheiborrowersiretiringibeforeiloanimaturity.iTheiEMIipayableibe
comesiaffordableibasedioniindividualiincomeisourceiandialsoimatchingithei
familyicashiflow.iThisivariantiisioffereditypicallyitoifamilyimembersijoinin
giasiapplicantsilikeihusbandi&iwifeiorifatheri&isoniwithivaryingitenureiofis
erviceiPeriodi/iAgeinorm.i
FLIPihasitheifollowingifeaturesi


FLIPiconsidersiincomeiofitwoiapplicantsiandioffersistepidowni
repaymentifacilityi


Oneiofitheiapplicantsishouldihaveiserviceiperioditillitheiendiofi
theitenureiofitheiloani

 FLIPiwouldihaveitwoidifferentiEMIsiduringitheitenureiofitheil
oani

26
  NormallyitheifirstiEMIiwouldibeibasedionitheicombinediincom
ei

TheisecondiEMIiwouldibeismalleri&ibasedionitheiloweriincom
eiwithilongeritenureiofitheiapplicanti

FLIPicanibeiavailedibyiResidentiIndianiwhetheriSalariedioriSelf-
EmployediandialsoibyiNon-iResidentiIndianiwhoiisiSalaried.i

PartiFixed,iPartiFloatingi

Aiproductithatioffersitheidualibenefitiofifixedirateiloansiasiwelliasifloatingir
ateiloans.iWithithisiproduct,iaicustomericanibookipartiofihisiloaniunderiaifi
xedirateiplanianditheiotheripartiunderiaifloatingirateiplan.iThus,iheicanimini
mizeitheiimpactiofianyiadverseichangesiinitheiinterestirateiregimesiandiatith
eisameitime,iavailiofianyibenefitsithatimayicomeibyiwayiofifavorableichang
es.i

PartiFixed,iPartiFloatingicanibeiavailedibyiResidentiIndianiwhetheriSalarie
dioriSelf-EmployediandialsoibyiNon-iResidentiIndianiwhoiisiSalaried.i

SmartFixiHomeiLoansi

3iyearsifixediandifloatingirateithereafter.iAiproductithatioffersitheisafet
yiofifixediratesiplusitheiadvantagesiofifloatingirates.iTheiSmartiFixienablesi
theicustomeritoilockiatifixedirateiofiinterestitodayiwithitheicontractitoimove
itoiaifloatingirateioniaisubsequentidate.iForitheifirsti3iyearsiyouigetiaifixedi
interestirate.iFromitheifourthiyear,iyouriloanigetsiswitcheditoitheiprevailingi
floatingiinterestirate.iThus,iaicustomerigetsianiopportunityitoiobserveitheiint
erestirateimovementioveriaiperiodiofitimeiandiexpectsitoibenefitiinitheibarg
aini

SmartiFixicanibeiavailedibyiResidentiIndianiwhetheriSalariedioriSelf-
Employed.i

27
 TheiinterestirateioniICICIiBankiHomeiLoansiisilinkeditoitheiICICIiBa
nkiFloatingiReferenceiRatei(FRR)/PLR.iAsiperiearliericommunication,iFR
R/PLRiwasiincreasedibyi1%ioniFebi9thi2007.iConsequentlyiinterestirateifo
rialliexistingicustomersiunderiAdjustableiRateiHomeiLoansi(ARHL)ialsoiw
entiupibyi1%.iSubsequentitoithisichange,iasiperirecentiannouncement,itheiF
RR/PLRihasibeenifurtheriincreasedibyi1%ieffectiveifromiMarchi31sti2007.
TheiFRRihasigoneiupifromi11.75%itoi12.75%&iPLRihasigoneiupifromi13.
75%itoi14.75%.iForiallitheiAdjustableiRateiHomeiLoanicustomers,ibothithe
iaboveichangesiwillibeieffectiveifromi1stiAprili2007.i

Whatiisitheirepaymentitenure?

iRepaymentitenureiisitheitenureiforitheinumberiofiyeariforiwhichitheilo
anigetsisanctioned.iWeiofferiyouiaiwideirangeiofioptionsiforitheitenureiofit
heiloan.iYouicanitakeiaihomeiloaniforiupitoi25iyearsiprovidediyouidoinotir
eachitheiageiofi65iyearsioriretireiwithinithatiperiodi

Howiisitheiloanirepaid?

Alliloanirepaymentsiareidoneiviaiequatedimonthlyiinstallmentsi(EMI).

iWhatiisianiEMI?

AniEMIirefersitoianiequatedimonthlyiinstallment.iItiisiaifixediamounti
whichiyouipayieveryimonthitowardsiyouriloan.iIticomprisesiofiboth,iprincip
alirepaymentiandiinterestipayment.i

iWhenidoesitheirepaymentistart?i

EMIipaymentsistartifromitheimonthifollowingitheimonthiiniwhichitheif
ullidisbursementihasibeenimade.

iHowiisitheiEMIipaid?i

TheiEMIiisitoibeipaidieveryimonthithroughipost-
datedichequesi(PDCs)ioriElectroniciClearingiSystemi(ECS)*.iIfiyouiareio
ptingiforiPDCs,itheniyouiwillihaveitoiprovidei36iPDCsiupfront.iTheiPDCsi
areitoibeidatedionithei1stiofieveryimonth.iHowever,iifiyouireceiveiyourisala

28
ryiaifewidaysilater,iweiprovideitheiflexibilityiofidatingitheichequesiforithei1
0thiofitheimonth.iInicaseiyouihaveianiICICIiSavingsiaccountiyouicanialsoig
oiiniforitheifacilityiofiAutoiDebit.i

*iECSifacilityiisiavailableiiniselectedicitiesionly.

WhatiifiaiPDCibounces?i

Initheicaseiofiaibouncedichequeioridelayedipayment,ichargesiandioutst
andingiduesiwillibeichargediasiperitheiprevailingicompanyipolicy.iYouicani
replaceioldiPDCsiwithinewionesiwithini5i-i7iworkingidays.i

iWhatiisipre-EMIiinterest?

Initheicaseiofipartidisbursementiofitheiloan,imonthlyiinterestiisipayable
ionlyionitheidisbursediamount.iThisiinterestiisicalledipre-
EMIiinteresti(PEMI)iandiisipayableimonthlyitillitheifinalidisbursementiisim
ade,iafteriwhichitheiEMIsiwouldicommence.i

iWhenidoiIipayiPEMIs?i
TheifirstiPEMIiisipayableibyichequeibyitheiendiofitheimonthiiniwhichitheid
isbursementiisimadeiandieachisubsequentiPEMIiatitheiendiofieveryimonthit
illitheicommencementiofiEMI.iInicaseiyouihaveianiICICIiSavingsiaccountiy
ouicanialsoigoiiniforitheifacilityiofiAutoiDebit.

ApplicationiProcessiofiyouriHomeiLoan

YourisearchiforitheiperfectihomeiloaniendsihereiatiICICIibankihomeilo
an,ievenibeforeiyourihaveifounditheiperfectiproperty.

29
 Theimomentiyouidecideitoibuyiaihome,iyouicaniputiiniyouriapplicatio
niforiaihomeiloan.iYes,iyouicaniapplyiforiaihomeiloanievenibeforeiyouihav
eiselecteditheiproperty.
Theipropertyineedinotievenibeiinitheisameicityiwhereiyouiareiresiding.
iTheionlyiconditionibeingithatiICICIiBankihasihomeiloanioperationsiiniboth
itheicities.

Shouldithereibeiaichangeiiniyourifinancialistatusioriplans,iyouicaniwith
drawiyourisanctioniwithini6imonthsiofiapprovaliofiyourihomeiloan.
However,iweiareialwaysireadyitoiassistiouricustomersiinitheieventiofil
egitimateiproblems.iAnd,iweimightireconsiderithisiifiweifindithatithereiareis
atisfactoryireasonsiforitheidelay.
And,ineitheriwouldiweichargeiyouiextraiforithisidelay.
Ifiitiisirefinancingiyouiareiinterestediin,iitiisipossibleiwithini6imonthsif
romitheidateiofipurchaseiofiproperty.i
i

InsuranceiPlansiforiyouriHomeiLoan
Introducingiexclusiveihomeiloaniinsuranceithaticaniprovideicoveritoi
youriHomeiloaniinitheifaceiofianyiunforeseenieventihappeningitoiyourilife.i
Inicaseiofianyiofitheseihappenings,iyourifamilyiwillihaveitheisupportiofithei
insuranceicoveritoipayiforitheioutstandingiHomeiloan,iwithoutibeingiburden
edibyitheiloaniEMI's.i

KeyiBenefitsiofiHomeSafePlusi
 Noimedicalicheckup

 Comprehensiveiinsuranceiplaniforiindividual,ihomeiandiitsicon
tents

 Singleipremiumilong-termiinsuranceiplan


PremiumipaidiforitheiCriticaliIllnessicoveriisieligibleiforitaxibe
nefitsiu/si80DiofitheiIncomeiTaxiAct

30
 
SumiInsurediremainsiconstantithroughoutitheipolicyiperiodi(lo
aniO/Siamountitoicomeitoibank,irestigoesitoiindividual)

 Multipleiapplicantsicanibeicoverediunderitheisameiloan

 Simpleiapplicationiformi

KeyiBenefitsiofiHomeAssure/HealthAssurei
 LifeiCoverifromiHomeAssureiforitheientireihomeiloanitenurei

CriticaliIllnessicoverifromilifeithreateningiillnessesilikeicancer,
icoronaryiarteryibypass,iheartiattack,ikidneyifailure,istroke,imajoriorg
anitransplanti


Specialinon-
medicalilimitsionlyiforiICICIiBankiHomeiLoansicustomersi

 Dualibenefititoicustomers,iLifeiCoverifromiHomeAssureiandiC
riticaliIllnessiCoverifromiHealthAssurei

Dualitaxibenefits,iSectioni80CibenefitsiunderiHomeAssure,iSe
ctioni80DibenefitsiunderiHealthAssurei

 Simplifiediclaimiprocedurei

CHAPTER-II
INTRODUCTIONITOITHEIINDUSTRYI

THEIHISTORYIOFIINDIANIHOMEILOANS:-I

HomeiloansiiniIndiaihaveimadeipeopleiBuyiPropertyiiniIndiaiinispiteiofitheisky
rocketingiprices.iToday,iweifindiconsiderableiRealiEstateiInvestmentiiniIndia,ieitheriinit
heifieldiofiResidentialiPropertyiiniIndiaioriCommercialiPropertiesiiniIndia.iHomeiLoans
iiniIndiaiareidisbursedibyimanyiBanksiasiLoaniBankingiisioniofitheimostiimportantifunc
tioniofitheiFinancialiServicesiiniIndia.iPropertyiDealersiandiRealiEstateiConsultantsiin

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iIndiaiusuallyirecommendithatiweiundertakeiappropriateiHomeiLoanioriMortgageiLoan
icounselingisoithatiweicaniBuyiApartmentiiniIndiaiatianiaffordableiMortgageiRate.Purch
asingitheihomeiofiyouridreamsiisinotianieasyitask.iEspeciallyiwheniyouiplanitoibuyiaiho
meioniloan.iHomeiloanimeansithatiyouibuyiaihouseioniinstallments.iInisimpleritermsiwh
eniyouiwantitoiowniaihomeiandican‟tiafforditoipayitheiamountiinilumpisum,iyouicanipa
yiitiinimonthlyiinstallmentsiwithianiinterestirate.i
iTheiinterestiratesiofihomeiloansiareiexpecteditoigoidownievenifurtheriaccordingitoian
alystsiwhoiforeseeiaicutidowniinitheiratesibyitheiRBIiinitheiwakeiofitheidecisionitakenib
yiUSiFederaliReserveitoicutiitsiratesibyiaisignificantimargin.i
iThereiareinumberioficompaniesioffericheapihomeiloansiatiailowiinterestirate.iYouicania
vaililoaniagainstiexistingihouseiforirenovationioriexpansionietc.iThereiareimanyinational
izedibanksithatiofferifinanceiforiaffordableihousing.iIndiaiHousingihasiputitogetheriaico
mprehensiveidataitoiprovideiyouiwithitheicheapestiHomeiLoansiavailableiinitheimarket.i
Weihaveilistediallitheiimportantihousingifinanceiinstitutesiandisomeiofitheitopihomeifin
anceibanksiprovidingilowestiinterestirates.i
iInitheilastifewiyears,ihousingiloaniscenarioiiniIndiaihasichangedidrastically.iItihasitaken
iaifrontiseatiandipeopleiareilookingiforwarditoiowningitheiriownihouses.iItiisinoimoreiai
dreamithatirequiredilifetimeisavingiandiaidifficultidecisionitoimake.iTodayitheinewihom
eipurchaseiloaniisimuchieasilyiavailableiandiisimuchicheaperithaniwhatiwasiavailableiea
rlier.iBanksiareinowieverywhereianditheischemesiareiimplementedieveniinivillagesiandis
malleritowns.iTheihousingiloansiareipopularithereitoo,ihowever,itheiactivityiofibuildingi
flatsiisilittleislow.iItiwouldinotibeiwrongitoisayithatithereihasibeeniaiboomiinitheihomeil
oanimarketiandiwithithisiboom;ithereiisialsoiaiboomiinitheiNumberiofihomeiloansimortg
ageibrokersiiniIndia.i
iTheimainireasoniforithisiboomiinihomeiloanimarketiisitheichangeiinigovernmentipolicie
s.iItiisiourigovernment‟simotivationithatitheihomeiloaniinterestiratesiiniIndiaihaveifalleni
considerably.iLotimanyibanksiareiofferingihomeiloansiandithisiisiavailableiatilowiEMIsi
(EquatedimonthlyiInstallments).iHighiEMIsiareinowiaithingiofipast.iTodayilendingirateii
siinitheirangeiofi7.5itoi15i%.i
iAgain,ithereiareidifferentitypesiofihomeiloansiavailableitoday.iTheiinterestirateiavailabl
eiisialsoiofitwoidifferentitypes.iOneiisitheifixedirateiloanianditheiotheriisitheifloatingirat
eiloan.iInitheifixedirateiloan,iwhateveriinterestiisifixedionitheistartiofiloaniisicarriedionif
oritheicompleteiperiod.iHowever,iinitheiotherione,itheiinterestirateiisinotifixediandiasithe
iinterestirateigoesiupiorilowitheieffectiisidirectlyitransferreditoitheipersoniwhoiisitakingit
heiloan.iInitheilastifewiyearsitheifloatingiinterestirateihasibeeniaifavoriteiamongimostiofi
theipeopleitakingihomeiloans.
Thereiisialsoiaitrenditoioptiforihomeiconstructioniloan.iThisiloaniisiavailableitoit
hoseiwhoiwantitoidesignitheirihomesiaccordingitoitheirirequirementianditaste.iIniotheriw
ords,ithisiloaniisimeantiforithoseiwhoithemselvesiwantitoiconstructitheirinewihome.

32
iAsisharediearlier,itakingiailoaniisinotiaidifficultitask.iHowever,ibeforeitakingiailoan,ion
eimustirealizeithatitheirelationshipiwithitheibankiwillibeiforiailongeriperiodiusuallyi15ito
i20iyearsisoioneimustiensureifaithiandiintegrityiinibank.iApartifromilowirateiofiinterest,i
theibankishouldialsoiprovideisomeivalueiaddediservices.iTheiotherithingiisitoilookiintoii
sitheipropertyithatiisitoibeibrought.iMakingisureithatitheibuilderihasiallisanctionsiandifac
ilityitoibuildiaigoodibuildingiisiveryiimportant.i
Takingihomeiloansitheseidaysihasibecomeisimpler.iWithitheiRBIiregularlyibringi
downiinterestirates;itakingihomeiloansihaveibecomeiextremelyieasy.iHousingiloansiwhic
hiwerei16.5%itoi18%iaifewiyearsiagoifellibyi11.5%itoi13%.iWithiinterestiratesigoingido
wn,ipeopleiincreasinglyinumberiapplyitoitakeitheseiloans.iSomeiofitheileadingibanksioff
eringihomeiloansiiniIndia,iincludingiICICIiBank,iIDBIiBank,iHDFCiBanki,iBankiofiBar
oda,iSBI,iStandardiCharterediBankiandiAxisiBanki.

HomeiLoaniProcedureiiniIndiai:-i
SubmissioniofiApplicationiForm:i-
iAfterichoosingiaiparticularihomeiloan,itheicustomerisubmitsitheiapplicationiformitoithei
housingifinanceicompanyi(HFC)ialongiwithiotherirelevantidocumentsiasirequiredibyithei
HFC.iTheyicompriseidocumentsitoiestablishiincome,iage,iresidence,iemployment,iinvest
ments,ietc.iTheicustomerialsoineedsitoihandioveriaichequeiforipaymentiofianiupifronti(n
oni-refundable)iprocessingifeeiofiabouti0.5-1%iofitheiloaniamountitoitheiHFC.i

ValidationiofitheiInformation:i-
iInitheinextistage,iHFCsivalidateitheiinformationiprovidedibyitheicustomerionitheiapplic
ationiform.iTheyiusuallyiconductichecksionitheiresidentialiaddressiofitheicustomer,itheip
laceiofiemploymentiofitheicustomer,iandicredentialsiofitheiemployer.iSomeiHFCsimayii
nsistioniaipersonaliinterviewiwithitheicustomeriandiperformiaireferenceicheckionitheiref
erencesiprovidedibyitheicustomerionitheiapplicationiform.i

IssueiofiSanctioniLetteri:-
iAfteridueiappraisalioficustomeriprofile,iaisanctioniletteriisiissuediwhichicontainsidetails
isuchiasiloaniamount,irateiofiinterest,iannuali/imonthlyireducingibalance,itenoriofitheiloa
n,imodeiofirepaymentiandigeneralitermsiandiconditionsiofitheiloan.iThisiisitheiactuallyit
heiapprovaliofitheimoneyilendingiprocedureibyitheicompany.iHowever,itheimoneyiisisa
nctionedionlyiafteritheidocumentsianditheipropertyionibehalfiofiwhichitheiloaniisibeingi
grantediisithoroughlyiverified.i

SubmissioniofiDocuments:i-
iOnceitheisanctioniletteriisipassed,itheicustomeriisirequireditoileaveitheientireisetiofiorig
inalidocumentsipertainingitoitheipropertyibeingipurchasediwithitheiHFCiasisecurityiforit
heiloaniamountisanctioned.iTheseidocumentsiremainiinitheicustodyiofitheiHFCitillitheiti

33
meitheiloaniisifullyirepaid.iOnceitheidocumentsiareihandedioveritoitheiHFC,itheyisendia
llitheidocumentsiforiaithoroughilegaliscrutiny.i

ValidationiofiProperty:i-
iPrioritoidisbursement,itheiHFCialsoiconductsiaisiteivisititoitheicustomer'sipropertyitoien
sureithatialliconstructioninormsihaveibeeniadhereditoiproperly.iOnceitheiHFCiisisatisfie
dithatitheipropertyiisilegallyianditechnicallyiclear,itheyidisburseitheiloaniamount.iTheidi
sbursementifromitheiHFIiisionitheibasisiofitheistageioficonstructioniofitheiproperty.i

PaymentiProcedure:i-
iOnceiallitheiaboveimentionediprocess,itheiborroweriisientitleditoitakeitheimoneyifromit
heilenderiparty.iUntilisuchitimeithatitheientireisanctionediamountiisinotidrawn,itheicusto
meriisisupposeditoipayiaisimpleiinterestionitheiActualiAmountidrawni(withoutianyiprinc
ipalirepayments).iTheiEMIipaymentsicommencesionlyiafteritheientireisanctionediloania
mountiisidrawn.
INTERESTiRATESiPROVIDEDiBYiVARIOUSiBANKSi

LoaniPeriod EMIi/iLakh EMIi/iLakh

FinanceiInstitution Fixed Floating
(iniyears) (INR) (INR)
i
Upitoi5 9.00 2076 8.00 2028
6itoi10 9.25 1230 8.25 1227
BankiofiBaroda
11itoi15 9.50 1044 8.25 970
16itoi20 9.50 932 8.50 868
i
Upitoi5 9.50 2100 8.75 2064
6itoi10 9.75 1300 9.25 1280
StateiBankiOfiIndia
11itoi15 - - 9.25 1029
16itoi20 - - 9.75 949
i
Upitoi5 11 2175 9.50 2101
6itoi10 11 1375 9.50 1294
HDFC
11itoi15 11 1137 9.50 1045
16itoi20 11 1033 9.50 933
i

34
 Upitoi5 10.75 2162 9.50 2101
6itoi10 10.75 1364 9.50 1294
ICICIiBank
11itoi15 10.75 721 9.50 1045
16itoi20 10.75 1016 9.50 933
i
Upitoi5 10.50 2149 9.50 2100
6itoi10 11 1373 9.50 1294
LICiHousingiFinance
11itoi15 11 1137 9.50 1044
16itoi20 11 1032 9.50 932
i
Upitoi5 9.00 2076 10.50 2150
6itoi10 9.00 1267 10.50 1350
PNBiHousingiFinance
11itoi15 9.25 1030 10.50 1106
16itoi20 9.50 933 10.50 999

16itoi20 11 1032 9.50 932

i
Upitoi5 9.00 2076 10.50 2150
6itoi10 9.00 1267 10.50 1350
PNBHousingiFinance
11itoi15 9.25 1030 10.50 1106
16itoi20 9.50 933 10.50 999
Theiaboveitableiillustratesitheicomparisonibetweenitheiinterestiratesifromivarious
iHousingiFinanceiCompaniesiandibanks.iIticanibeiseenithatiifioneiwishesitoigoiforifloati
ngiloans,itheibankiwhichigivesitheibestidealiasifariasitheiinterestirateiisiconcernediisiHD
FCifollowedibyiPNBiHousingiFinanceiwithitheilowerirates.i
Lock-inifacilityibyibanksi:-i
Ailock-in,ialsoicallediairate-
lockiorirateicommitment,iisiailender‟sipromiseitoiholdiaicertainiinterestirateiandiaicertai
ninumberiofipointsiforiyou,iusuallyiforiaispecifiediperiodiofitime,iwhileiyouriloaniappli-
cationiisiprocessed.i(Pointsiareiadditionalichargesiimposedibyitheilenderithatiareiusuallyi
prepaidibyitheiconsumeriatisettlementibuticanisometimesibeifinancedibyiaddingithemitoi
theimortgageiamount.iOneipointiequalsioneipercentiofitheiloaniamount.)iDependingiupo
nitheilender,iyouimayibeiableitoilockiinitheiinterestirateiandinumberiofipointsithatiyouiw
illibeichargediwheniyouifileiyouriapplication,iduringiprocessingiofitheiloan,iwhenitheilo
aniisiapproved,iorilater.i

35
 Ailock-
inithatiisigiveniwheniyouiapplyiforiailoanimayibeiusefulibecauseiit‟silikelyitoitakeiyouril
enderiseveraliweeksiorilongeritoiprepare,idocument,iandievaluateiyouriloaniapplication.i
Duringithatitime,itheicostiofimortgagesimayichange.iButiifiyouriinterestirateiandipointsi
areilockediin,iyouishouldibeiprotectediagainstiincreasesiwhileiyouriapplicationiisiprocess
ed.iThisiprotectionicouldiaffectiwhetheriyouicaniafforditheimortgage.iHowever,iailocked
-
inirateicouldialsoipreventiyouifromitakingiadvantageiofipriceidecreases,iunlessiyourilend
eriisiwillingitoilockiiniailowerirateithatibecomesiavailableiduringithisiperiod.i
Itiisiimportantitoirecognizeithatiailock-
iniisinotitheisameiasiailoanicommitment,ialthoughisomeiloanicommitmentsimayicontaini
ailock-
in.iAiloanicommitmentiisitheilender‟sipromiseitoimakeiyouiailoaniiniaispecificiamountia
tisomeifutureitime.iGenerally,iyouiwillireceiveitheilender‟sicommitmentionlyiafteriyouril
oaniapplicationihasibeeniapproved.iThisicommitmentiusuallyiwillistateitheiloanitermsith
atihaveibeeniapprovedi(includingiloaniamount),ihowilongitheicommitmentiisivalid,iandit
heilender‟siconditionsiforimakingitheiloansisuchiasireceiptiofiaisatisfactoryititleiinsuranc
eipolicyiprotectingitheilender.

Oralioriwrittenilock-iniagreement?i:-i
Someilendersihaveipreprintediformsithatisetioutitheiexactitermsiofitheilock-
iniagreement.iOthersimayionlyimakeianioralilock-
inipromiseionitheitelephoneioriatitheitimeiofiapplication.iOraliagreementsicanibeiveryidi
fficultitoiproveiinitheieventiofiaidispute.iItiisiwiseitoiobtainiwritten,iratherithaniverbal,il
ock-iniagreementsitoimakeisureithatiyouifullyiunderstandihowiyourilender‟silock--
insiandiloanicommitmentsiworkianditoihaveiaitangibleirecordiofiyouriarrangementsiwith
itheilender.iThisirecordimayibeiusefuliinitheieventiofiaidispute.i
Chargesiofiailock-in:-i
Lendersimayichargeiyouiaifeeiforilockingiinitheirateiofiinterestiandinumberiofipo
intsiforiyourimortgage.iSomeilendersimayichargeiyouiaifeeiup-
front,iandimayinotirefundiitiifiyouiwithdrawiyouriapplication,iifiyouricreditiisidenied,ior
iifiyouidoinoticloseitheiloan.iOthersimightichargeitheifeeiatisettlement.iTheifeeimightibe
iaiflatifee,iaipercentageiofitheimortgageiamount,ioriaifractioniofiaiper-
centageipointiaddeditoitheirateiyouilockiin.iTheiamountiofitheifeeiandihowiitiisichargedi
willivaryiamongilendersiandimayidependionitheilengthiofitheilock-iniperiod.i
Typesiofilock-in:-i

Locked-IniInterestiRate--Locked-IniPointsi:-
iUnderithisioption,itheilenderiletsiyouilockiinibothitheiinterestirateiandipointsiquoteditoi

36
you.iThisioptionimayibeiconsidereditoibeiaitrueilock-
inibecauseiyourimortgageitermsishouldinotiincreaseiaboveitheiinterestirateiandipointsitha
tiyou‟veiagreediuponieveniifimarketiconditionsichange.i

Locked-iniInterestiRate--FloatingiPoints:-
iUnderithisioption,itheilenderiletsiyouilockiinitheiinterestirate,iwhileipermit-
tingiorirequiringitheipointsitoiriseiandifalli(float)iwithichangesiinimarketiconditions.iIfi
marketiinterestiratesidropiduringitheilock-
iniperiod,itheipointsimayialsoifall.iIfitheyirise,itheipointsimayiincrease.iEveniifiyouifloat
iyouripoints,iyourilenderimayiallowiyouitoilock-
initheipointsiatisomeitimeibeforeisettlementiatiwhateverileveliisithenicurrent.i(Foriinstan
ce,isayiyou‟veilockediiniai10½ipercentiinterestirate,ibutinotithei3ipointsithatiwentiwithit
hatirate.iAimonthilater,itheimarketiinterestirateiremainsitheisame,ibutitheipointsitheilend
erichargesiforithatirateihaveidroppeditoi2½.iWithiyourilender‟siagreement,iyouicouldithe
nilockiinitheiloweri2½.iPoints.)iIfiyouifloatiyouripointsiandimarketiinterestiratesiincreas
eibyitheitimeiofisettlement,itheilenderimayichargeiaigreaterinumberiofipointsiforiailoania
titheirateiyou‟veilockediin.iInithisicase,itheibenefitiyouimightihaveihadibyilockingiiniyo
urirateimayibeilostibecauseiyou‟llihaveitoipayimoreiiniup-fronticosts.i
IndianiEconomyiisigrowingiatiainiceipacei(8%ip.a)iwhichiisialsoidrivingipericapitaiinco
meirise.iTheidemandiofirealiestateihasireachediatiainewipeakiaccordingitoininthifiveiyea
riplanithereiisiaishortageiofi42millionihousesi.ButiiniIndiaitheifiguresitoiGDPiareismalle
riinicomparisonitoitheiothericountriesiContributioniofihousingitoiGDPiisicloseitoi8%.iSo
urces:iNHBi

5.4iIndianiMarketiforiHomeiloansiisimoreithaniRs.500,000icrore:-i
Today,inotionlyitheimetrosiareiwitnessingitheihousingicrunchievenitheiseconditiericitiesi
like-
iJaipur,iBhubneshwar,iLucknow,iTrivendrumietc.iareifallingiintoitheidearthiofilivingispa
ceiandiwantingiforimoreiexpansion.i
IndiaiReport:
IndianicreditireportiinicomparisonitoitheiotheriAsianicountriesiisishowniinitheistatisticsi
below,iwhichiisiamongitheilowest.iItiisiIndianipsycheithaticreditiisitermedibad,iIndianiar
eitraditionallyinotiinclineditoitakeicreditithisireflectsiinitheifiguresibelow:-i

37
GRAPHi

IndianihomeiloansiIndustry:-i
IndianiHomeiloansiindustryiisigrowingiatiaifastipacei30%iperiannum,ithisicanibe
iseeniinitheistatsishownibelowiwithiaverageiticketisizei(loanisize)iandiAmountidisbursed
iisirisingieveryiyearitheiopportunitiesihaveibecomeimoreidominantiforidifferentiorganiza
tioniiniIndia.iTheidemandidriversiareifastigrowingimiddleiclassipopulation,iriseiiniworki
ngiwomeniworkforce,ibiggeriaspirationsiofiyouth,iTaxisaving,iTransparencyiinitheirealie
stateimarket.i

38
GRAPH:-i

39
 COMPANYiPROFILE

ICICIiBankiisiIndia'sisecond-
largestibankiwithitotaliassetsiofiaboutiRs.1,676.59ibn(US$i38.5ibn)iatiMarc
hi31,i2014iandiprofitiafteritaxiofiRs.i20.05ibn(US$i461imn)iforitheiyearien
dediMarchi31,i2014i(Rs.i16.37ibn(US$i376imn)iinifiscali2004).iICICIiBan
kihasiainetworkiofiabouti573ibranchesiandiextensionicountersiandioveri2,00
0iATMs.iICICIiBankioffersiaiwideirangeiofibankingiproductsiandifinanciali
servicesitoicorporateiandiretailicustomersithroughiaivarietyiofideliveryichan
nelsiandithroughiitsispecialisedisubsidiariesiandiaffiliatesiinitheiareasiofiinv
estmentibanking,ilifeiandinon-
lifeiinsurance,iventureicapitaliandiassetimanagement.iICICIiBankisetiupiitsi
internationalibankingigroupiinifiscali2002itoicateritoitheicrossiborderineedsi
oficlientsiandileverageioniitsidomesticibankingistrengthsitoiofferiproductsii
nternationally.iICICIiBankicurrentlyihasisubsidiariesiinitheiUnitediKingdo
m,iCanadaiandiRussia,ibranchesiiniSingaporeiandiBahrainiandirepresentativ
eiofficesiinitheiUnitediStates,iChina,iUnitediArabiEmirates,iBangladeshiand
iSouthiAfrica.

ICICIiBank'siequityisharesiareilistediiniIndiaionitheiBombayiStockiEx
changeianditheiNationaliStockiExchangeiofiIndiaiLimitediandiitsiAmericani
DepositaryiReceiptsi(ADRs)iareilistedionitheiNewiYorkiStockiExchangei(N
YSE).

40
 ICICIiBankiwasioriginallyipromotediini1994ibyiICICIiLimited,ianiIndi
anifinancialiinstitution,iandiwasiitsiwholly-
ownedisubsidiary.iICICI'sishareholdingiiniICICIiBankiwasireduceditoi46%i
throughiaipubliciofferingiofisharesiiniIndiaiinifiscali1998,ianiequityioffering
iinitheiformiofiADRsilistedionitheiNYSEiinifiscali2000,iICICIiBank'siacqui
sitioniofiBankiofiMaduraiLimitediinianiall-
stockiamalgamationiinifiscali2001,iandisecondaryimarketisalesibyiICICIitoii
nstitutionaliinvestorsiinifiscali2001iandifiscali2002.

iICICIiwasiformediini1955iatitheiinitiativeiofitheiWorldiBank,itheiGov
ernmentiofiIndiaiandirepresentativesiofiIndianiindustry.iTheiprincipaliobject
iveiwasitoicreateiaidevelopmentifinancialiinstitutioniforiprovidingimedium-
termiandilong-termiprojectifinancingitoiIndianibusinesses.

iInithei1990s,iICICIitransformediitsibusinessifromiaidevelopmentifinan
cialiinstitutioniofferingionlyiprojectifinanceitoiaidiversifiedifinancialiservice
sigroupiofferingiaiwideivarietyiofiproductsiandiservices,ibothidirectlyiandit
hroughiainumberiofisubsidiariesiandiaffiliatesilikeiICICIiBank.iIni1999,iICI
CIibecomeitheifirstiIndianicompanyianditheifirstibankiorifinancialiinstitutio
nifrominon-JapaniAsiaitoibeilistedionitheiNYSE.

Aftericonsiderationiofivariousicorporateistructuringialternativesiinitheic
ontextiofitheiemergingicompetitiveiscenarioiinitheiIndianibankingiindustry,i
anditheimoveitowardsiuniversalibanking,itheimanagementsiofiICICIiandiIC
ICIiBankiformeditheiviewithatitheimergeriofiICICIiwithiICICIiBankiwouldi
beitheioptimalistrategicialternativeiforibothientities,iandiwouldicreateitheiop
timalilegalistructureiforitheiICICIigroup'siuniversalibankingistrategy.i

TheimergeriwouldienhanceivalueiforiICICIishareholdersithroughitheim
ergedientity'siaccessitoilow-
costideposits,igreateriopportunitiesiforiearningifee-
basediincomeianditheiabilityitoiparticipateiinitheipaymentsisystemiandiprov
ideitransaction-bankingiservices.i

TheimergeriwouldienhanceivalueiforiICICIiBankishareholdersithroughi
ailargeicapitalibaseiandiscaleiofioperations,iseamlessiaccessitoiICICI'sistron

41
gicorporateirelationshipsibuiltiupioverifiveidecades,ientryiintoinewibusiness
isegments,ihigherimarketishareiinivariousibusinessisegments,iparticularlyife
e-
basediservices,iandiaccessitoitheivastitalentipooliofiICICIiandiitsisubsidiarie
s.iIniOctoberi2001,itheiBoardsiofiDirectorsiofiICICIiandiICICIiBankiappro
veditheimergeriofiICICIianditwoiofiitsiwholly-
ownediretailifinanceisubsidiaries,iICICIiPersonaliFinancialiServicesiLimite
diandiICICIiCapitaliServicesiLimited,iwithiICICIiBank.iTheimergeriwasiap
provedibyishareholdersiofiICICIiandiICICIiBankiiniJanuaryi2002,ibyitheiHi
ghiCourtiofiGujaratiatiAhmedabadiiniMarchi2002,iandibyitheiHighiCourtio
fiJudicatureiatiMumbaiianditheiReserveiBankiofiIndiaiiniAprili2002.iConse
quentitoitheimerger,itheiICICIigroup'sifinancingiandibankingioperations,ibo
thiwholesaleiandiretail,ihaveibeeniintegratediiniaisingleientity.i

*Freeifloatiholdingiexcludesiallipromoteriholdings,istrategiciinvestmen
tsiandicrossiholdingsiamongipublicisectorientities.

Deposits
ICICIiBankioffersiwideivarietyiofiDepositiProductsitoisuitiyourirequire
ments.iCouplediwithiconvenienceiofinetworkedibranches/iATMsiandifacilit
yiofiE-
channelsilikeiInternetiandiMobileiBanking,iICICIiBankibringsibankingiatiy
ouridoorstep.iSelectianyiofiouridepositiproductsiandiprovideiyouridetailsion
lineiandiourirepresentativeiwillicontactiyouiforiAccountiOpening.

ICICIiBankioffersiyouiaipoweripackediSavingsiAccountiwithiaihostiofi
convenientifeaturesiandibankingichannelsitoitransactithrough.iSoinowiyouic
anibankiatiyouriconvenience,iwithoutitheistressiofiwaitingiiniqueues.

Weiunderstandithatiasiyouireachitheiageitoiretire,iyouidoihaveicertainic
oncernsi…iwhetheriyourihardiearnedimoneyiisisafeiandisecurei…iwhetheri
youriinvestmentsigiveiyouitheikindiofireturnsithatiyouineed.iThat'siwhyiwei

42
haveianiidealiBankingiServiceiforithoseiwhoiarei60iyearsiandiabove.iTheiS
enioriCitizeniServicesifromiICICIiBankihasiseveraliadvantagesithatiareitailo
reditoibringimoreiconvenienceiandienjoymentiiniyourilife.
It'sireallyiimportantitoihelpichildrenilearnitheivalueiofifinancesiandimo
neyimanagementiatianiearlyiage.iBankingiisiaiseriousibusiness,ibutiweimak
eibankingiaipleasureiandiatitheisameitimeichildrenilearnihowitoimanageithe
iripersonalifinancesiSafety,iFlexibility,iLiquidityiandiReturns!iAicombinatio
niofiunbeatableifeaturesiofitheiFixediDepositifromiICICIiBank.

Wheniexpensesiareihigh,iyouimayinotihaveiadequateifundsitoimakeibig
iinvestments.iButisimplyigoingiaheadiwithoutisavingiforitheifutureiisinotian
ioptioniforiyou.iThroughiICICIiBankiRecurringiDepositiyouicaniinvestisma
lliamountsiofimoneyieveryimonthithatiendsiupiwithiailargeisavingionimatur
ity.iSoiyouienjoyitwiniadvantages-iaffordabilityiandihigheriearnings.
Investments
AtiICICIiBank,iweicareiaboutialliyourineeds.iAlongiwithiDepositiprod
uctsiandiLoaniofferings,iICICIiBankiassistsiyouitoimanageiyourifinancesiby
iprovidingivariousiinvestmentioptionsirangingifromiICICIiBankiTaxiSaving
iBondsitoiEquityiInvestmentsithroughiInitialiPubliciOffersiandiInvestmentii
niPureiGold.iICICIiBankifacilitatesifollowingiinvestmentiproducts:

 ICICIiBankiTaxiSavingiBondsi

 GovernmentiofiIndiaiBondsi

 InvestmentiiniMutualiFundsi

 InitialiPubliciOffersibyiCorporatesi

 Investmentiini"PureiGold"i

 ForeigniExchangeiServicesi

 SenioriCitizensiSavingsiScheme,i2004i

43
 Youicaniinvestiiniaboveiproductsithroughianyiofiouribranches.iForisele
ctiproductsiICICIiBankialsoiprovidesitheieaseiofiinvestingithroughielectroni
cichannelsilikeiATMsiandiInterneti(ICICIdirect.com).

Cards
ICICIiBankioffersiaivariedirangeioficardsitoisuitiyourirequirements.iTh
eseicardsihavingiaiwideiacceptance,inationallyiandiinternationally,icoupledi
withibenefitsiofichannelsilikeiInternetiandiMobile,iwillienhanceiyouriexperi
ence.

ICICIiBankiCreditiCardsigiveiyouitheifacilityioficash,iconvenienceiand
iairangeiofibenefits,ianywhereiinitheiworld.iTheseibenefitsirangeifromilifeiti
meifreeicards,iInsuranceibenefits,iglobaliemergencyiassistanceiservice,idisc
ounts,iutilityipayments,itravelidiscountsiandimuchimore.

TheiICICIiBankiDebitiCardiisiairevolutionaryiformioficashithatiallowsi
customersitoiaccessitheiribankiaccountiarounditheiclock,iarounditheiworld.i
TheiICICIiBankiDebitiCardicanibeiusediforishoppingiatimoreithani100,000i
merchantsiiniIndiaiandi13imillionimerchantsiworldwide.

DIFFERECTiLOANSiPROVIDEDiBYiICICIiBANK

ICICIiBankioffersiwideivarietyiofiLoansiProductsitoisuitiyourirequire
ments.Couplediwithiconvenienceiofinetworkedibranches/iATMsiandifacility
iofiE-
channelsilikeiInternetiandiMobileiBanking,iICICIiBankibringsibankingiatiy
ouridoorstep.iSelectianyiofiouriloaniproductiandiprovideiyouridetailsionlinei
andiourirepresentativeiwillicontactiyouiforigettingiloans.

44
 CHAPTER-IV
ANALYSISi&iINTERPRETATIONi

Theianalysisiisibasedionitheiresponsesigivenibyicustomersithroughiquestionnaires.

AGEiGROUPiOFiSURVEYEDiRESPONDENTS

TABLEi1:i

Ageigroup No.iofiRespondents
18i-i25iyears 127
26i-i35iyears 67
36i-i49iyears 46
50i-i60iyears 24
Moreithani60iyears 6

CHART-1:i

Analysis:-
iFromitheichartiaboveiweifindithati47%iofitheirespondentsifalliinitheiageigroupiofi18i–

45
i25iyears,i25%ifalliinitheiageigroupiofi26i–
i35iyearsiandi17%ifalliinitheiageigroupiofi36i–i49iyears.i
Thereforeimostiofitheirespondentsiareirelativelyiyoungi(belowi26iyearsiofiage).iandi6%i
respondent‟siageiarei50-60iyearsiandi2%irespondent‟siageiarei60itoiaboveiyears.i

GENDERiCLASSIFICATIONiOFiSURVEYEDiRESPONDENTSi

TABLE-2
Sr.iNo. Category No.iofiRespondents Percentage
1 Married 140 70%
2 Unmarried 60 30%
Total 200 100%
iBasei200irespondents

CHART-2

Interpretation
Fromitheitableiandigraphiaboveiiticanibeiseenithat
 70%irespondent‟siareimarried.
 30%irespondent‟siareiunmarried.

46
 Educationaliqualificationiofirespondent’s

TABLE-3
Sr.iNo. Category No.iofiRespondents Percentage
1 Underigraduate 50 25%
2 Graduate 80 40%
3 Postigraduate 70 35%
Total 200 100%
iBasei200irespondentsi

CHART-3i

Interpretation
Fromitheitableiandigraphiaboveiiticanibeiseenithat
 25%irespondent‟siareiunderigraduate.
 40%irespondent‟siareiGraduate.
 35%irespondentsiareiPostigraduate.

47
 NumberiOfiyear’siAreiYouiiniHyderabad?

TABLE-4
Sr.iNo. Category No.iofiRespondents Percentage
1 Lessithanifiveiyears 78 39%
2 Moreithanifiveiyears 122 61%
Total 200 100%
iBasei200irespondents

CHART-4

StayingiyearsiiniHyderabad

39%
less than
five years

more
61% than five
years

Interpretation

48
Fromitheitableiandigraphiaboveiiticanibeiseenithat
 39%irespondent‟siareiiniHyderabadiisilessithanifiveiyear‟s.
 61%irespondent‟siareiiniHyderabadiisimoreithanifiveiyear‟s.

CUSTOMERiPROFILEiOFiSURVEYEDiRESPONDENTS

TABLEi5:

Customeriprofile No.iofirespondents
Student 7
Housewife 5
WorkingiProfessional 116
Businessi 49
SelfiEmployed 24
Governmentiserviceiemployee 24

Chart-5

student
11%
11% 3%
housewife
2%
22% working
professional
business

self-empoyed
51%

government
service

Interpretation

49
Fromitheitableiandigraphiaboveiiticanibeiseenithat:-
51%iofitheirespondentsiareiworkingiprofessionals,i22%iareiintoibusinessiandi11%iareise
lf-
employed,i11%iofitheirespondent‟siareigovernmentiserviceiemployeeiandi3%iofitheiresp
ondentsiareistudentiandi2%iofitheirespondentsiareihouse-wife.i

ANNUALiHOUSEiHOLDiINCOME?

TABLE-6
Sr.iNo. Category No.iofiRespondents Percentage
1 Lessithani2ilacs 98 49%
2 Betweeni2itoi5ilacs 62 31%
3 Betweeni5toi8lacs 30 15%
4 Moreithani8ilacs 10 5%
Total 200 100%
iBasei200irespondents

CHART-6

Interpretation
Fromitheitableiandigraphiaboveiiticanibeiseenithat
 49%irespondent‟siannualihouseholdiincomeiisilessithani2ilacs.

 31%irespondent‟siannualihouseholdiincomeiisibetweeni2itoi5ilacs.

 15%irespondent‟siannualihouseholdiincomeiisibetweeni5itoi8ilacs.

50
  5%irespondent‟siannualihouseholdiincomeiisimoreithani8ilacs.

DoiyouiknowiaboutiICICIiBANK?

TABLEi7:i

Category No.iofiRespondents

Yes 164

No 16

CHART:-7i

AwarenessiaboutiICICIiBANK

9%

YES
NO

91%

51
Interpretation:-i
Fromitheitableiandigraphiaboveiiticanibeiseenithat
 91%irespondent‟siareiknowniaboutiICICIiBANK
 9%irespondent‟siareinotiknowniaboutiICICIiBANKi

Tablei8:-
i
Reasonsiforigettingitheihomeifinancedi

Sr.No. NumberiofiReasons Percentage

a. Non-availabilityiofifunds 36

b. Reluctancyitoipayicashiinioneigo 35

c. Taxibenefit 24

d. Anyiother 5

GRAPH:-i8

40
35
30
25
percentage of
customers
20
15
10
5
0
non- reluctancy tax benefit any other
availability of
funds

Interpretationi:-i
Toiinterpretitheiresponseiofitheiquestions,itheifiguresishowsithatimostiofitheicust
omersifinditheiproblemiiniavailabilityiofifundsii.e.i36%iandiveryilessinumberioficustom

52
ersifoundiproblemiinipayingicashiinioneigoiisi35%,icustomersigetihousingiloaniforitaxib
enefitsiisi24%.iThisiwasitheiexpectediresponseibecauseiailargeinumberiofipeopleifindiai
problemiofiavailabilityiofifundsiwhichiworksiasianiobstacleiiniowningiaidreamihome.
Initoday'silife,ipeopleihardlyiearnibothimeansiandiendsiofilifeianditheyidon'tihav
eimuchiofimoneyitoibuyiaihomeioriailanditoiconstructihouseibecauseioficostiofiproperty.
iSo,itheyitakeitheiadvantageiofihomeiloansiprovidedibyidifferentibanksiatidifferentiterms
ifeasibleitoitheicustomers.iThereiareiveryilessinumberiofipeople,iwhoidon'tiownihomeiev
eniwhenitheyihaveisufficientifundsianditheyitakeitheiadvantageiofihomeiloansibecauseit
heyidon'tiwantitoipayihugeicashiinioneigo.
Onitheibasisiofistudy,iitiisiconcludedithatimostiofipeopleilackiofimoneyiinifulfili
ngitheiridreamsiandifewiofithemiwereireluctantitoipayicashiinioneigoiandiwanteditoipayi
theirihomeiloansislowlyiiniinstallments.

Table-9i

Fromiwhereiyouihaveigotiyourihomeifinancedi

NameiofiBanksi/icompany Percentageioficustomers

ICICIiBANK 55

PunjabiNationaliBank 15

StandardiCharterediBank 07

ICICIiBANK 20

Anyiother 03

Toiunderstanditheiresponseimoreieffectiveiandiclosely,iitihasibeenishowedidiagrammatic
allyiasifollowsi:-i

53
GRAPH:-i9

Fromiwhereiyouihaveigotiyourihomeifinanced

60
50
40
percentage of
30
customers
20
10
0
HDFC PNB SCB ICICI any
LTD BANK other

Interpretation:-i
iTheianalysisishowedithatiailargeinumberioficustomersipreferiICICIiBANKiasicompared
itoiothers.iTheidataishowsithati7%ioficustomersitookiloanifromiStandardiCharterediBan
k,i20%ioficustomersifromiICICIiBANK,i15%iCustomersitookiloanifromiPunjabiNationa
liBank,i55%ioficustomersitookiloanifromiICICIiBANKiandiai3%ioficustomersifalliunde
ritheicategoryiofi'Anyiother'iwhichiincludediStateiBankiofiIndia,iCanaraiBank,iPunjabia
ndiSindiBank,ietc.
TheidataishowsithatimostiofipeopleipreferiICICIiBANKicompareditoipublicisect
oribanksiandiotheriprivateibanks.iThisiisibecauseiofitheiextraiservicesiprovidedibyiICICI
iBANK.iHowever,ithereiisilessidifferenceiinifiguresiofiICICIiBankiandiPunjabiNationali
Bank.iButithereiisiconsiderableidifferenceiinifiguresiofitheitwoiprivateisectoribanksii.e.iI
CICIibankiandiStandardiCharterediBank.iAsiICICIiisitheimarketileaderiinitheihomeiloan
sisector.iThisimayibeitheireasoniforisuchidifferenceiiniStandardiCharterediBank'sipercen
tageiandiICICIiBank'sipercentage.iAnotherireasoniforispecializediservicesiinihomeiloans
,imoreiamountsiofiloans,iandiefficientiqueryihandling.i

54
 However,itheianalysisishowedithatitheipeopleipreferiICICIiBANKiforihomeiloan
ibecauseiofitheiriservicesiandiexcessiveifeaticompareditoiotheribanks.i

Table-10
SourcesiofiinformationiaboutiHomeiLoansiSchemei

Sourcesiofiinformation Percentageioficustomers

Newspapers 49

Magazines 16

Banners/Hoardings/Pamphlets 11

Wordiofimouth 20

Anyiotherisource 04

CHART:-10ipercentageiofisourceiofiinformationiaboutihomeiloansischeme

Interpretation:-i
iTheidataishowsithatiaroundi20%ioficustomersigotiinformationifromisourceiofi'Wordiofi
Mouth'iwhichiincludesiinformationifromifriends,irelatives,icolleaguesietc.i49%ioficusto
mersigotiinformationifrominewspapers,ionlyi16%ioficustomersifromimagazinesiandi4%i
oficustomersigotiinformationiaboutihomeiloansischemesiunderi'Anyiotherisource'iandi11
%ithroughiBanners/iHoardings/Pamphletsi.i

55
 Table-11i

OpinioniaboutitheiservicesiofiICICIiBANK

ServicesiofiICICIiBANK Percentageioficustomersiagreeing

Strongly Agree Neutral Disagree Strongly

agree disagree

a.iProfessionally 86% 10% 4% - -

managed

b.iReliablei&i 67% 33% - - -

transparent

c.iSociallyiresponsible 75% 10% 15% 4% -

d.iCustomericare 20% 68% 8% - -

e.iQueryihandling 20% 76% 4% - -

56
 GRAPH-11

OpinionioficustomersiaboutiICICIiBANKi

90
80
70
60
strongly agree
percentage of 50
customers agree
40
neutral
30
disagree
20
strongly disagree
10
0
a b c d e
factor

Interpretation:-i

CustomersifromiICICIiBANKiareiquiteisatisfiedifromitheiriservicesilikeiqueryiha
ndlingiandicustomersisocialiresponsibilityiofibanksitowardsicustomersiandiprofes
sionallyimanagediservices.iTheyidon'tigiveisoigoodiresponseitoireliabilityianditra
nsparencyiservicesiofibanks.iSo,icustomer'sisatisfactionilevelitowardiICICIiBAN
Kiservicesiisilightlyisatisfied.

57
 Table-12

Opinionioficustomersiaboutihomeiloanischemes

ICICIiBANKi:-i

ServicesiofiICICIiBANK Percentageioficustomersiagreeing

Strongly Agree Neutral Disagree Strongly

agree disagree
a.iAmountiofiloan 60% 35% 5% - -

b.iLegaliformalities 42% 45% 14% - -

c.iInterestirates 32% 56% 12% - -

d.iRepaymentioptions 26% 64% 10% - -

e.iSecurityidemanded 20% 32% 48% - -

f.iInstallments 55% 40% 5% - -

g.iServicesi 45% 30% 18% 6% 1%

h.iProcessingifor 55% 24% 18% 3% -

sanctioniofiloan

58
 GRAPH:-i12

PercentageiofisatisfactionilevelioficustomersiofiICICIiBANK

70

60

50

40 strongly agree
percentage of
customers agree
30
neutral
20 disgree
strongly disagree
10

0
a b c d e f g h
factors

Interpretation:-i

iTheianalysisishowsithatitheicustomersiofiICICIiBANKigavei60ipercentiofiamountiofilo
aniandilegaliproceedings,i56%itoiinterestirates,i45%itoiproceedingsiandiservices,i55%ito
iinstallments.iSo,icustomeriofiICICIiBANKididn'tigiveiresponseiregardingitheiservicesio
fitheibanki/icompanyiexceptitoitheiamountiofiloaniandilegaliformalities.

59
TABLE:-i13

DATAiGIVESiPREFERENCEiOFiRESPONDENTSiOFiHOMEiLOANSiCOMPA
NIESiANDiBANKS

NO.OFiRESPONDE
COMPANY’SiNAME (%)
NTS

ICICIiBANK 78 78
STANDARDiCHARTEREDi
2 2
BANK
ICICIiBANK 10 10

PNB 7 7
SBI 3 3
TOTAL 100 100

GRAPH:-9.13

60
 NO.iOFiRESPONDENTS

80
70
60
50
percentage of 40
customers
30
20
10
0
HDFC LTD SCB ICICI PNB SBI
BANK

INTERPRETATION:-i
Fromitheitableiandigraphiaboveiiticanibeiseenithat:-
i78%iofitheipeopleicontactedipreferiICICIiBANKitoianyiotheriandithereforeiitiisirankedi
no.1ibyithatipercentiofirespondents.

PROBLEMSiFACEDiBYiCUSTOMERSiINiAVAILINGiHOMEiLOANS

Thereiareieverythingiinitheiworldihasigoodioribadipoints.iNoidoubtibankingiindu
stry/icompanyihasimadeimanyieffortsitoienhanceitheicustomerisatisfactionibuticustomeri
stillifacedisomeiproblems.iTheseiareihighilightenediasibelow:

1)iTheicustomeridoesinotihaveiproperiknowledgeiaboutidifferentihomeiloaniprod
uctsisoitheyifaceiproblemiinimakingiaigoodideal.

2)iThereiareiproceduralidelays,iwhichiharassitheicustomersilot.iThisiwillicrushith
eicurtsyioficustomersitoiavailitheihomeiloan.

3)iTheiattitudeiofibankiemployeesisomeitimesinonicooperativeiandiiticreatesiaihu
rdleiinibuildingitrustiandiConfidenceiamongicustomersiaboutibanks.

4)iTheibanksidoinotitakeiintoiaccountitheipayingicapacityioficustomers.iSoisome
icustomersiareinotiableitoigetiamountiofiloanineededibyithem.

Soiaboveidiscussediareitheiproblemsiwhichifacedibyicustomersiwhileiavailingihomeiloa
ns.i

61
 CHAPTER-V

FINDINGS

1. ICICIiBankihavingigoodibrandiimageiinitheimindsioficustomers.
2. MajorityiofitheipeopleigotiloansifromiICICIiBankionly
3. MostiofitheicustomersiareinotiawareiofitheiproductsiofiICICIihomeilo
ans
4. Someiofitheicustomer‟sifeltithatitheiinterestiratesiareisomeiwhatihighi
5. Someiofitheicustomerinotihavingigoodifaithioniprivateibanks
6. Mostiofitheipeopleiareidirectlyigoitoibankitoiapplyiaihomeiloan
7. SomeiofitheicustomeriofiICICIialreadyibenefitedithroughiICICIihome
iloaniproductsiandiservices
8. CustomeriawarenessiisimediumiaboutiICICIiproducts.
9. ICICIiprovidingigoodiservicesitoitheiricustomers.

62
 RECOMMENDATIONS

 Createiawareness:iTheiCompanyihasitoitakeicareiofiawarenessicreatio
niaboutitheiproductsiandiservicesiamongitheicustomers.

 Charges:iTheiCompanyihasitoireduceitheimortalityiandiadministratio
nicharges.i

 Theiprocessiisisomeiwhatilateitoisanctioniailoan.

 Theicompanyihasitoireduceitheiriinterestiratesionihomeiloaniproducts
iandiservices.i

 Theicompanyihasitoiidentifyitheipotentialicustomers.i

 Productionipromotionistrategiesishouldibeiimproved.

63
 Companyishouldiconsideritheipresenticompetitioniandishouldiactiacc
ordingitoitheicustomerineeds.

CONCLUSION

 Inimyistudyiweicameitoiknowithatimanyipeoplesiareiintereste
ditoitakeiaihomeiloanifromiICICIibankitoiconstructitheirihom
es.
 Homeiloansihaveilongiperiodiwhenicompareitoiotheripersonal
iloansiandiotheriloans.iSoipeoplesiareiconfuseditoitakeiaihom
eiloan.
 Theiinterestiratesialsoisomeiwhatihighiwhenicompareitoiother
ibanks.
 Evenithoughitheiinterestiratesiareihighipeoplesiareiwillingitoit
akeiailoanifromiICICIibankidueitoisomeireasons.i
 Theiloanisanctioniprocessiisilowiwhenicompareitoiotheribank
s.
 Foridisbursementiprocessiisialsoiitiwillitakeilowitimeiwhenic
ompareitoiotheribanksi

64
 References:i

BOOKS

 Kotler,iPhilipiandiArmstrong,iGraw-
PrinciplesiOfiMarketing,iPearsoniEducation,iHyderabadi2012

 Kotler,iPhilipi–
iMarketingimanagement:iAnalysis,iPlanning,iImplementationsiandicontrol,iPears
oniEducation,iHyderabad.i2003,i11thiedition.

 SharmaiJiK-iBusinessiStatisticsi(PearsoniEducation).

 Berii–marketingiResearchi(TataiMcGraw-Hill),i1993,i2ndiedition.

65
  CooperiandiSchindler-iBusinessiResearchiMethods,i9thiedition.

JOURNALS

 BusinessiWorld

 BusinessiToday

 TheiEconomiciTimes

INTERNET

 www.hdfc.com

 www.hdfcbank.com

 www.icici.com

 www.icicibank.com

 www.google.com

 www.wikipedia.org

 www.statebankofindia.com

66
QUESTIONNAIRE

 DATAiGIVESiPREFERENCEiOFiRESPONDENTSiOFiHOMEiLOANSiCOMP
ANIESiANDiBANKS

 OPINIONiOFiCUSTOMERSiABOUTiHOMEiLOANiSCHEMES

 OPINIONiABOUTiTHEiSERVICESiOFiICICIiBANK

 SOURCESiOFiINFORMATIONiABOUTiHOMEiLOANSiSCHEMEi

 FROMiWHEREiYOUiHAVEiGOTiYOURiHOMEiFINANCEDi

 REASONSiFORiGETTINGiTHEiHOMEiFINANCEDi

 DOiYOUiKNOWiABOUTiICICIiBANK?

 ANNUALiHOUSEiHOLDiINCOME?

67
 CUSTOMERiPROFILEiOFiSURVEYEDiRESPONDENTS

 NUMBERiOFiYEAR‟SiISiYOUiINiHYDERABAD?

 EDUCATIONALiQUALIFICATIONiOFiRESPONDENT‟S

 GENDERiCLASSIFICATIONiOFiSURVEYEDiRESPONDENTSi

 AGEiGROUPiOFiSURVEYEDiRESPONDENTS

68