Latam LEARNING SERVICES

“The beautiful thing about learning is that NO ONE can take it away from you.” - BB King

Business Challenge Secure capabilities

Around the globe, top executives of large organizations are
looking for ways to increase their services and products
competitiveness, to have clients effectively served -
ensuring their retention - and to retain top talent amidst
fierce market competition. Those are crucial to face
aggressive competitors, strong pressure to be more cost-
efficient and an increasingly agile and ever-changing
market.
The key to success is a highly skilled and challenge-
oriented team that can make the right decisions at the right
time, optimize customer and market response time, and
solve complex activities in the shortest possible time
taking in consideration the best practices of the market and
the solutions available.
Knowledge is one of the variables of this equation and
indispensable to create a differential for your organization.
A consistent Competence Plan ensures the right expertise
at the right time, securing capabilities and consequent
motivation and talent retention, optimizing costs with a
blend of delivery methods and a well-structured plan, and
reducing risks to the operation with a high skilled team.
› Define the right skills at the right time
› Balance different backgrounds
› Ensure network quality
› Retain talents improving employee
confidence and motivation
Optimize Investments
› Link training investments to business goals
› Optimize OPEX through customized
competence plan
› Less time outside the office
› Digital Learning: no travels nor
logistic costs. High uptake and flexibility
Complexity
› Advanced training methodologies customized to
your solution and team profile
› e2e solution in Transformation projects:
Technical and Functional roles
› Increase solution capabilities usage

Also, taking the advantage of the mobile internet and its › Remote Lab and network simulators to train teams
penetration in our life, Ericsson provides the state of art in before launches
distance learning methods which give to the participant the
possibility to train, practice, share, reinforce knowledge Reduce Risks
and clarify doubts anytime and anywhere via Internet › Mitigate Reduce human error situations
Portal and Mobile App. › Reduce financial loss and churn
due to network issues
› Turnover due to lack of skills
OUR APPROACH
Our consultative engagement model includes your
collaborators in the scope definition to ensure the accuracy
of the competence plan and improved commitment among
the parts. The result is a plan aligned with your strategies
and goals, covering all identified contents distribute in a
blend of training methods with clear performance
indicators to measure the project efficacy.
and business performance targets.
Delivery methods can include,
according priorities and preferences, a
mix of traditional and digital methods
as classrooms trainings in Ericsson or
customer premises, virtual classes,
meeting the expert, web cast,
simulators and remote lab access.
Implementing the maturity assessment recommendations
will also drive your organization to the best practices of
the market, improving the learning culture, processes,
priorities and control into the company.

Measure Phase

In the Measure phase both sides (Ericsson and you)

measure the success of the Learning Solution.
Analyze Phase
Different models of measurements can be provided:
The purpose of the analysis is to ensure
total efficiency of the competence ✓ Project efficiency
development plan, and its alignment with ✓ Participant satisfaction
your business, operational, and job ✓ Learning achieved
performance requirements.
✓ Performance improvement
Analyze phase optionally includes an assessment of how
efficiently your organization manages competence,
reporting recommendations to improve the maturity of
your organization. The maturity assessment takes in OUR SERVICES
consideration processes, planning, knowledge share
Learning Solutions include:
strategies and tools, LMS usage (if available), learning
culture and governance. ❖ Competence Consulting and Competence
Maturity Assessment
Develop Phase
❖ More than 800 Instructor Led Trainings (ILT) in
In the Develop phase, the agreed the Portfolio
solution, identified and recommended in
the Analyze phase, is built using a mix of ❖ Digital Learning
training approach to optimize learning ✓ Web Based Learning (WBL)
variation, cost, and time. The mix may ✓ Virtual Classroom (VCT)
consist of off-the shelf learning products ✓ Simulators (SIM)
as well as new, customized, or non-Ericsson products.
✓ Media Mentoring (MMl)
Implement Phase ✓ Meeting the Expert (MtE)
✓ Online Evaluation (OLT)
The Implement phase involves developing the
competence of your staff, closing identified competence ❖ Structured Knowledge Transfer (SKT) and
gaps and enabling the staff to perform towards people Structured On the Job Training (S-OJT)
Competence Consulting
The purpose of the Competence Consulting is to identify
the essential knowledge and skills required by the staff to
enable them to confidently support your network platform
and customers. The following information are achieved:
✓ current knowledge of employees
✓ required knowledge levels of job tasks and the
launch of new & emerging technologies
✓ recommended development plan per job role
✓ suggested implementation plan.
Maturity assessment
The Competence Maturity Assessment (CMA) is an
Ericsson’s customized solution to help you optimize the
competence management into the company. Using a
variety of analytical tools, we will work with you to assess
your competence management tools, processes and
systems, assign a maturity level rating and issue
recommendations to improve the operational efficiency of
your Training organization.
Trainings
Ericsson Training Programs offers a range of predefined
training packages, supported by flexible delivery methods
with a portfolio of more than 800 courses performed in a
multi-technology environment.
You can also choose to have classes in our Training
Centers in Mexico and Brazil or in your premises
accessing our Global labs remotely.
Stay up to date with the skills and competence needed to
address the latest technology and business scenarios.
Digital Learning
Digital Learning is learning facilitated by technology that
gives the learners some element of control over when,
where and what kind of learning content to “consume”.
The flexibility of usage, fast penetration and reduced costs
are more than ever accepted in the industry and the next
generation learners are used to digital learning from
attending schools and universities.
• eLearning: are divided on Web Based Learning
(asynchronous), Virtual Classroom Training (VCT)
and Webinars (synchronous). VCTs and Webinars are
transmitted online in high definition video and are also
applicable for practical trainings.
• Simulator – software application developed to
simulate operational, configuration and maintenance
activities common in OSS, ENM, T-CRM, AMOS,
CLI, GUIs, etc., improving user confidence practicing
routines in a secure environment and, sometimes,
anticipating a not released solution during the training.
• Media Mentoring - is a video-based learning
environment that provides a Netflix-like user
experience for on-the-job, video-on-demand customer
training content. Here, learners can enjoy laser-
focused, short, technical how-to videos that can be
played using any device.
• Meeting the Expert - is an online support focused in
the training content which gives to the participant a
time slot to solve doubts related to the training content
via a CHAT accessed via the Learning Portal. The
service also provides the content to create FAQs.
• Mobile App: Provide a secure access to the contents of
the LMS via a Mobile App to improve the access
flexibility anytime and anywhere.
• Online Evaluation: It’s an online mentored survey of
questions on different comprehension levels to assess
competence levels and identify competence gaps to
recommend targeted & optimized training solution.
Structured Knowledge
Transfer (SKT) and On-The-
Job Training (S-OJT)
SKT and S-OJT are an accelerated, on-the-job, mentored,
and structured knowledge transfer system. It raises
personnel competence to the levels needed for operational
efficiency and effectiveness. The SKT program assures
that technicians and engineers can perform, manage, and
execute tasks identified as required and necessary. They
will be able to proficiently execute their assigned job
responsibilities. The program is customized to your
network, job roles and processes, is managed and
delivered by experts in the subject area, and is executed
either on test equipment or your own live network.
SKT and S-OJT enable employees to learn in their normal
working environments, while still performing their job
functions quickly and accurately, ensuring employees’
confidence in their ability to perform job tasks and,
thereby eliminating errors that impact network availability
and increasing end-user satisfaction.
Visit our webpage on internet
www.ericsson.com/ourportfolio/digital-
services-services/learning-services

Contact us:
rlam.education@ericsson.com

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