Huawei USM Datasheet

Product Overview
Huawei Unified Session Manager (USM) is the core switching device of the Huawei Cloud Enterprise Communications (CloudEC)
solution, functioning as a unified call control and media processing platform for voice, video, mobile application, and multimedia
conferencing services. USM serves as a voice access platform for Huawei's Contact Center(CC) solution, providing call access, agent
phone and media resources function.

USM is developed based on a professional system architecture and a highly reliable software platform. It uses a pure software
design that has high integration and flexible networking capabilities, meeting communication requirements of enterprises across
different industries and scales.

Product Highlights
High integration and seamless scalability
• Supports a maximum of 400,000 IPT users or 6,000
agents, meeting communication requirements of
enterprises of different scales.
• Uses a pure software design that supports cluster
deployment simplifying deployment and maintenance
operations while reducing the OPEX of enterprises.
• Supports virtualized deployment, improving resource
utilization and accelerating enterprise infrastructure
construction.
Rich services and efficient communication
• Provides rich IP voice services, such as call transfer, call
forwarding, one number link you (ONLY), automatic
switchboard, and attendant console.
• Provides built-in large-capacity media resources for voice
conferencing, recording and faxing, meeting the needs of
different enterprises.
• Standard MRCP interface for integration with third-party
TTS / ASR servers, achieving the functions of text-to-speech
and speech recognition.

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Flexible networking and on-demand
deployment
• Supports flexible networking modes, such as centralized,
distributed, and disaster recovery networking, to adapt
different application scenarios.
• Supports connections to IP PBXs and trunking devices,
optimally reusing enterprises' legacy devices.
• Supports multi-CTI access and the service sharing between
different CTIs.
Quick deployment and intelligent & simplified
management
• Supports one-click automatic deployment and quick
configuration through the web management system.
• Supports a user-friendly service management portal and a
self-service portal.

High reliability and redundancy backup
• Supports two-node cluster and load balancing clusters.
• Supports remote disaster recovery in two-site and two-
center mode (Active-Active or Active-Standby).
• Supports interconnection with gateways at branches to
provide voice local regeneration.
High security and safe communication
• Supports TLS-based signaling encryption to ensure
transmission security.
• Provides multiple security measures to protect against
malicious attacks and ensure network security.
• Provides strict data protection mechanisms and hierarchical
user rights management.

Typical Application

Enterprise Communications scenarios Trunk

gateway USM IM&Presence
Multimedia
conferencing
Unified
messaging
Service
management NMS

USM is the core switching device of the

Huawei CloudEC solution. It is developed based on
a lightweight software platform and has carrier-class HQ

reliability. It supports two-node cluster deployment

IAD

and can be used in the CloudEC solution to provide

IP phone eSpace eSpace
Desktop Mobile
varied services for enterprises of different scales. SBC
WAN Analog Fax
phone machine

Branch 1 Branch 2 Branch 3

IAD IAD

Branch IP phone eSpace eSpace eSpace

gateway Desktop Desktop Mobilet
Analog Fax Analog Fax
phone machine phone machine

Contact Center scenarios Trunk Core Voice Agent

USM OutBound
gateway routing interaction Server
USM is the core switching device of Huawei CC
solutions. It provides rich voice functions, such as call
control, and recording.
Monitoring Multimedia NMS
Multi-Media server
system conferencing

WAN

Agent

Agent Agent
Agent PC Phone Agent PC Phone Administrators
Technical Specifications

Parameter Specification

User capacity 400,000, including IP voice users and UC users

Agent capacity A maximum of 6,000 auto-recording agents and 6,000 IVRs concurrently

Attendant capacity 3,000

Concurrent calls 80,000

SIP trunk pairs 2,000/20,000 (Aggregation gateway)

Busy hour
completed calls 1,600,000 (IPT) / 288,000 (CC)
(BHCC)

Voice conference A maximum of 5,000 participants

capacity A maximum of 4,000 conferences, with a maximum of 100 participants per conference

Recording capacity A maximum of 4,000 uses

Audio and video

G.711a /μ, G.729ab, iLBC, AWR-WB
codec

Voice activity detection (VAD)

Audio features Adaptive jitter buffer (AJB)
Packet loss compensation (PLC)
Comfort noise generation (CNG)

Terminal support IP phones, video phones, telepresence endpoints, soft clients

Basic voice calls, call waiting, call hold, call transfer, call forwarding, call deflection, automatic switchboard,
Voice services
attendant console, ONLY, do not disturb (DND), Busy Lamp Field (BLF), privileged user, short and long numbers,
password-based call barring, emergency call, and hotline services

Voice conferencing Instant conferences, scheduled conferences, and recurring conferences

Recording Built-in recording resources for call recording and conference recording. Providing recording interfaces for easy
integration with the third-party recording server.

Corporation directory, personal directory, voice call, click to dial, group call, call transfer, call hold, forced release /
barge / replacement, night service, SMS sending, emergency crossing, specified answering, queue display, queue
Attendant services
priority adjustment, call recording, recording querying, recording maintenance, extension status display, attendant
status setting, Hot key, user information modification, and so on.

Working with the convergent communication service server to provide multiple convergent conference services,
Supplementary
such as instant messaging, status presence, group-related services, multimedia conferencing, and video
services
conferencing

Provisioning of call CDRs and conference site CDRs

Text CDR
Interconnection with third-party billing systems

Security TLS-based signaling encryption, and AES encryption to ensure data transmission security.

Reliability Support two-node cluster deployment and dual-site A / A-A / S deployment for remote disaster recovery.
Software and Hardware Requirements

Item Configuration

Huawei RH2288 (recommended)

Minimum configuration:
Server
CPU: 2 processors * 10 cores with the working frequency being 2200 MHz
Memory: 128 GB
Hard disk: RAID10 1800 GB

Operating system SUSE Linux Enterprise Server 11 SP3 64-bit (English), kernel 3.0.101

Web browser Internet Explorer 9/10/11、FireFox41、Chrome46

For more information, visit http://e.huawei.com or contact Huawei's local sales office.

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