QFD: House of Quality

Project: Installation of computer servers at client's facilities 
Revision: 1st
Date: 12/12/2018

Correlations
Positive +
Negative −
No Correlation

Relationships

Strong ● − + −
Moderate ○ − + + −
Weak ▽ − −
Direction of Improvement
+
−
Maximize ▲
− − −
Target ◇
− + −
Minimize ▼
− + + −

Customer Competitive
Technical Descriptors Primary Part Selection Tower Design Material
Assessment
Secondary

Customer Importance
Less power consumption
Primary Requirements

Greater RAM capacity

Higher Storage HDD

Higher Storage SSD

Absolute Weight
Competitor #1

Competitor #2

Scale-up Factor
Installation of Fans
Quality Heat Sinks

Our Product
Compact design

Target Value

Sales Point
Carbon Fibre
Faster CPU

Aluminum

Plastics

Glass
Fans

Secondary
Requirements

Less upfront cost ○ ▽ ▽ ▽ ▽ ▽ ▽ ▽ ○ ● ● ▽ ▽ 3 3 5 8 5 1.4 1.5 16

Cost

Reasonable Maintenance Cost ○ ○ ● ○ ○ ○ ○ ○ ○ ● ● ▽ ○ 5 4 4 7 5 1.4 1.5 5

Prioritized Customer Requirements

Less running cost ○ ▽ ○ ○ ● ○ ○ ○ ▽ ○ ○ ▽ ○ 3 2 2 5 5 1 1.3 3
Customer Requirements

Sleek look ▽ ▽ ▽ ▽ ▽ ▽ ▽ ▽ ● ● ○ ● ○ 4 3 5 4 5 1 1 2
Aesthetics

Nice finish ▽ ▽ ▽ ▽ ▽ ▽ ▽ ▽ ● ● ○ ● ● 3 4 5 4 4 1 1 2

Color scheme ▽ ▽ ▽ ▽ ▽ ▽ ▽ ▽ ▽ ○ ● ○ ● 3 4 2 3 4 1 1 1

Occupy less space ▽ ▽ ▽ ▽ ▽ ▽ ▽ ▽ ● ▽ ▽ ▽ ▽ 4 1 4 6 5 1 1.2 2

Large data handling ● ○ ○ ○ ▽ ▽ ▽ ▽ ▽ ▽ ▽ ▽ ▽ 5 3 4 8 6 1.3 1.5 12

No overheating ▽ ○ ○ ▽ ▽ ● ● ● ▽ ▽ ● ▽ ▽ 5 2 3 5 4 1 1 8
Performance

Faster Response Time ▽ ○ ● ● ▽ ○ ○ ○ ▽ ▽ ▽ ▽ ▽ 5 3 5 8 6 1.3 2 16

Durability ▽ ○ ○ ○ ▽ ● ● ● ▽ ● ○ ▽ ● 5 2 3 5 4 1 1 5

Reliability ▽ ○ ○ ▽ ▽ ● ● ● ○ ● ○ ▽ ● 5 2 3 5 4 1 1 5

Noise Reduction ▽ ▽ ○ ▽ ● ● ○ ● ● ▽ ▽ ▽ ▽
Our Product 5 0 5 5 5 0 5 0 5 0 5 0 0
Technical competitive
Competitor #1 5 0 4 0 0 0 0 0 4 0 0 5 0
assessment
Competitor #2 5 0 5 0 0 5 0 0 3 5 0 0 0

Degree of technical difficulty 1 4 9 4 9 4 4 6 9 6 1 8 5

Target Value 1 2 9 5 9 4 5 5 5 0 5 0 0

Absolute weight and percent 168 227 193 125 162 122 132 92 92 92 168 92 127

Relative weight and percent 251 401 303 171 213 203 165 167 167 167 251 167 172

Prioritized Technical Descriptors