MCQ Change Management QUIZ ANSWERS

1. According to Kurt Lewin, which of the following is not a stage in the change process?
a. unfreezing
b. changing
c. refreezing
d. restraining
(Ans d;)

2. A company that decides to decentralize its sales procedures is managing what change
category?
a. technology
b. people
c. competitors
d. structure
(Ans d; )

3. In organizations, people who act as catalysts and assume the responsibility for managing the
change process are called ______________.
a. change masters
b. change agents
c. operations managers
d. charismatic leaders

4. Managers’ options for change essentially fall into what three categories?
a. environment, technology, and mission
b. structure, technology, and people
c. mission, structure, and people
d. mission, environment, and process
(ans b)

5. The unfreezing step of the change process can be thought of as ______________.

a. thawing the organization loose from the current status to the new status
b. making the move to the new organizational condition
c. loosening the organization from the old condition and moving it to the new condition
d. preparing for the needed change
(ans d; )

6. When grocery stores installed scanners to read the product price, this was an example of
managing what change category?
a. technology
b. people
c. competitors
d. structure

Compiled by Prof Chithur Devaraj

(a; moderate; p. 363; )

7. An individual is likely to resist change because of all of the following reasons except
_____________.
a. uncertainty
b. increased productivity
c. concern over personal loss
d. belief that the change is not in the organization’s best interest
(Ans b;)
8. __________ may be necessary when resistance comes from a powerful source.
a. Education and communication
b. Coercion
c. Facilitation and support
d. Negotiation
(d; moderate; p. 365; )
9. ______________ is using direct threats or force on those who resist change.
a. Negotiation
b. Coercion
c. Cooptation
d. Education and communication
(b; moderate; p. 365)

10. Ideally, growth has to be “sustained”, transformation has to be “created” and decline has to
be “_________”.

a) maintained
b) planned
c) arrested
d) managed

ANSWER c) arrested

11. Knowledge management is concerned with the emergence, storage and ______________ of
knowledge.

a) Trade
b) Transfer
c) Translation
d) Transcription

ANS: b) Transfer

Compiled by Prof Chithur Devaraj

Feedback:

Knowledge management has been extensively written about. It involves trying to capture the
different forms of knowledge within an organization and gain some advantage over competitors
through its effective use. Knowledge sharing is seen as being a key facet of knowledge
management which improves an organization's ability to be a learning organization.

12. Organizational change involves 3 generic processes. They are Transformation, decline and
___:
a) turnaround
b) growth
c) downsize
d) mergers

ANS: b) growth

Feedback:

Knowledge is easier to share if it is in an explicit form. However, this makes it potentially easier
for competitors to use it. Therefore, organizations need to find ways of protecting their
knowledge assets.

13. Why might individuals resist organisational change?

a. Lack of interest.
b. Pessimism.
c. Anxiety.
d. All of the above

14. Organizations that are good at developing relevant capabilities to respond to a

Changing context are known as:
A. Knowing organizations
B. Stretch organizations
C. Learning organizations
D. None of the given options

15. Which of the following contexts would most suit a transformational leader?
A. An organization that is in trouble
B. An organization that is performing well
C. An organization in a stable environment
D. An organization in a mature industry

Compiled by Prof Chithur Devaraj

16. Several mature Indian Organizations have initiated _______change by changing the change levers:
A. growth
B. transformational
C. declining
D. turnaround

17. The four most common leadership styles include all except:

a) Authoritarian Style
b) Consensus oriented Style
c) Aggressive style
d) Democratic Style

18. The 4 Changes in content levers are Technology, marketing, Quality and ____________ :

a) Leadership
b) Strategy
c) Costs
d) Human resource practices

19. The Contextual Levers of change are Strategy, Structure, recruitments and __________ :

a) Leadership
b) Strategy
c) Training
d) Human resource practices

20. The 4 changes to Content and the 3 changes to processes are driven by _________ :

a) Value based Leadership

b) Strategy
c) Training
d) Costs

Compiled by Prof Chithur Devaraj