MELISSA MAKLED

Ann Arbor, MI
(313) 433-1241
mmakled@umich.edu

EDUCATION
The University of Michigan School of Public Health Ann Arbor, MI
Master of Public Health in Health Behavior and Health Education Expected: May 2020

The University of Michigan–Dearborn Dearborn, MI

B.A. in Health Policy Studies December 2012
Focus in Health Behavior and Health Education
• Graduated with High Honors (3.6/4.0 GPA)
• Completed Honors Program (College of Arts, Science, and Letters)

RESEARCH EXPERIENCE
University of Michigan Ann Arbor, MI
Research Assistant – Community Action to Promote Healthy Environments (CAPHE) May 2018 – Present
• Research and generate information for air quality projects to support program operation; design and edit
documents (e.g. fact sheets) for distribution in communities to increase participation among
communities.

University of Michigan–Flint Flint, MI

Systematic Research Assistant November 2013 – April 2015
• Assisted with systematic review of evidence-based barriers and facilitators to health promotion for
women with disabilities.
• Assisted with research and editing for various other research projects under direction of supervisor.

Apex Behavioral Center Dearborn Dearborn, MI

Research Assistant January 2013 – August 2013
• Assisted with design, implementation, and analysis of study investigating effects of non-pharmacological
interventions in 3rd/4th grade students with ADHD.

Arab Community Center for Economic and Social Services (ACCESS) Dearborn, MI
Intern – Community Health and Research Center January 2012 – April 2012
• Researched and gathered data on regional health behaviors and outcomes to support and develop
programs in Substance Abuse Prevention Department.
• Prepared documents for program use, e.g. briefing booklet, RFP document, resource guide.

WORK EXPERIENCE
Henry Ford Health System Detroit, MI
Clinic Services Representative – Behavioral Health January 2016 – July 2017
• Assisted patients, providers and staff with registration and scheduling; performed essential front office
tasks to maintain regular clinic operation.
• Through attentive patient service and attention to detail, contributed to front office team improvement in
copay collection and reduction in overall error rates.

Health Alliance Plan (HAP) Midwest Health Plan Dearborn, MI

Denials and Appeals Assistant September 2014 – January 2016
• Maintained electronic appeals log; responded to provider inquiries regarding appeals process.
• Streamlined and standardized appeals review process; helped implement procedures to ensure timely
and appropriate review and response.