Lean In & Learn: Improving Care Experiences

Through Staff Wellness & Relational Care

2018 LTC Educator Day – Toronto Program

December 11
8:00 am – 3:00 pm
Baycrest
Jacob Family Theatre, 2nd Floor, Kimel Family Building
3560 Bathurst Street

Program

8:00 – 8:30 Registration and Breakfast

8:30 – 8:45 Welcome and Ontario CLRI Program Introduction

Relational Leadership: How to Support Staff Through
8:45 – 9:45
Compassionate Communication
9:45 – 10:45 Workshop A: Honouring Grief & Increasing Resiliency

10:45 – 11:00 Break

Workshop B: Acute Deterioration – Team Collaboration & Care
11:00 – 12:00
Conversations
12:00 – 12:45 Lunch
Workshop C: Family Fortune: A Serious Educational Game to
12:45 – 1:45
Foster Engagement
1:45 – 2:00 Break

2:00 – 2:45 Sharing Circles

2:45 – 3:00 Evaluation, Closing Remarks and Prizes

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Workshops

A. Long-Term Care Staff: A Program for Honouring Grief & Increasing Resiliency
Tara Cohen

We will explore a program that addresses the impact on staff of working with individuals and
families experiencing chronic illness, dying and death. Recognizing that grief is natural in the
workplace, we will honour the simultaneous joy and suffering that may be present. Central to
this discussion will be how to strengthen staff self-awareness and self-kindness; sustain
meaning in their work; and create compassionate and resilient teams.

B. Acute Deterioration – Team Collaboration & Care Conversations

Jennifer Reguindin

In the context of acute changes, the learning objectives of this session are to: 1) discuss factors
that surround conversations between staff and family members, 2) identify resources available
to staff in these circumstances, and 3) find ways to support communication and reflection
related to team collaboration and comfort care.

C. Family Fortune: A Serious Educational Game to Foster Engagement

Daniel Galessiere & Raquel Meyer

Family Fortune is a serious educational game that encourages staff to view families as valuable
to care planning, and in doing so, to create better care experiences and outcomes. Consistent
with relational care practices, when teams, families and residents work collaboratively,
individual and collective strengths are mobilized – both families’ knowledge of the resident and
their preferences in concert with staff clinical and skill-based expertise.

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Additional Details

Baycrest Guest Wi-Fi: To connect to WiFi, go to Guest WiFi and create a guest account.
1. Using any device, go to your wireless settings and click ‘Guest WiFi’
2. Click ‘Sign into Wi-Fi network’
3. Click ‘here’ to create a new account
4. Enter your Name, Email address, and “Accept” the terms of use
5. Click ‘Register’
6. Click ‘Log In’ to automatically log in to the Guest WiFi
7. An email will be sent to you with your new account info (username and pw).

Parking at Baycrest: The main parking lot, located at the Apotex Centre, is a “pay and display”
system. Simply choose your parking spot and pay at the automated parking kiosk. The daily flat
rate is $14. All other parking areas, including the lot in front of Brain Health Centre – Kimel
Family Building, are metered at a cost of $7/ hour. Please observe parking signage and park
only in designated areas. Vehicles that are improperly parked or do not show proof of payment
are subject to receive a parking ticket.

Kosher Food: Food served at Baycrest is “kosher,” meaning it has been prepared according to
the Jewish dietary laws. To respect our Kosher environment, we request that under no
circumstances should visitors/staff bring food from home or purchased outside into any of the
meeting rooms, the Cafeteria or the Café. You are certainly welcome to bring your own food
to Baycrest, but it must be eaten in designated areas.

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