SOP – [CMS]

IT Operations - L1 Support Level

[Caramel Administration]

Prepared By:
Phincon

Date 3 Juni 2018

Application Caramel Administration
Document Version 1.0
Document Number 2018.02.CMS.14.Caramel Administration.01
Tittle CMS-Caramel Administration
Version 1.0
Doc Number 2018.02.CMS.14.Caramel Administration.01

Document Control

1 Document History
Version Author Date Change Reference
1.0 Andika Septa 3 Juni 2018

2 Document Approval
Version Name Company Project Role Date Signature
PT
1.0 Ari R. Rasyid PIC Operation
Telkomsel

I Kadek Aditya PT
1.0 PIC Tower
Cahaya Putra Telkomsel
Tittle CMS-Caramel Administration
Version 1.0
Doc Number 2018.02.CMS.14.Caramel Administration.01

Table of Contents

Document Control .................................................................................................................................. 2

1 Document History ........................................................................ Error! Bookmark not defined.
2 Document Approval ..................................................................... Error! Bookmark not defined.
1. Purpose ........................................................................................................................................... 4
2. Workflow ........................................................................................................................................ 4
3. Access Information ......................................................................................................................... 4
3.1 Access GUI ............................................................................................................................... 4
3.2 Access DB ................................................................................................................................ 5
3.3 Access OS ................................................................................................................................ 5
4. Activity Steps .................................................................................................................................. 5
5. Success Criteria (If Any) ................................................................... Error! Bookmark not defined.
6. Escalation Flow ............................................................................................................................. 11
7. Appendix (If Any)............................................................................. Error! Bookmark not defined.
Tittle CMS-Caramel Administration
Version 1.0
Doc Number 2018.02.CMS.14.Caramel Administration.01

1. Purpose
Dokumen ini bertujuan untuk menjelaskan langkah-langkah dalam melakukan tambah kuota
dan ganti privilage user caramel

2. Workflow
Menggambarkan alur kerja activity yang dijelaskan pada SOP.

Add Organization
Unit

Add Approver

Login (Caramel
START Request Add User END
management GUI)

Manage Quota

Config Workflow

3. Access Information
3.1 Access GUI
No Application IP/URL Access
(user only)
https://caramel.telkomsel.co.id:10070/cms superadmin@gmail.
Caramel user
1 /organization-user-setup/user-sign-on.html com
Management
Tittle CMS-Caramel Administration
Version 1.0
Doc Number 2018.02.CMS.14.Caramel Administration.01

3.2 Access DB
No Application IP/URL Port SID Access
(user only)

3.3 Access OS
No Application IP/URL Hostname Port Access
(user only)

4. Activity Steps
Berikut langkah-langkah dalam Tambah kuota dan ganti privilage user caramel :

(Mohon sertakan screenshot untuk masing-masing steps)

1) How To Add Organization Unit

- Login https://caramel.telkomsel.co.id:10070/cms/organization-user-setup/user-
sign-on.html

- Klik pada tautan Buka Panel Administrasi.

Tittle CMS-Caramel Administration
Version 1.0
Doc Number 2018.02.CMS.14.Caramel Administration.01

Click on link Go
To
Administratio
n Panel.

- Klik Buat Unit Baru. Kotak dialog unit organisasi akan ditampilkan.

2. Click on
link Create
New Unit.

- Klik pada bidang Unit Induk. Kotak dialog "List Unit" akan muncul. Kemudian pilih unit
induk yang Anda inginkan.

3. Select Unit
Parent, then enter
Unit Name.

4. Select Unit
Type then select
6. Optional: click on Local Admin.
chekbox Has Group
Quota if you want to
set organization as
parent. Then specify
group name & group 5. Enter Unit
quota. Quota.

7. Click Save.
- Masukkan nama unit.
- Pilih jenis unit.
Tittle CMS-Caramel Administration
Version 1.0
Doc Number 2018.02.CMS.14.Caramel Administration.01

- OPSIONAL: Klik pada bidang Admin Lokal. Kotak dialog "Daftar Pengguna" akan muncul.
Kemudian pilih pengguna yang Anda inginkan.
- Masukkan kuota unit.
- OPSIONAL: Jika Anda ingin mengatur organisasi sebagai induk, klik pada kotak centang
"Has Group Quota" lalu masukkan kuota grup dan nama grup. Kuota grup akan dibagikan ke
organisasi anak.
- Klik pada tombol "SIMPAN".
2) How To Add Approver
- Klik pada Add Approver. Kotak dialog "Add Approver" akan muncul.

1. Click on Add
Approver.

- Pilih Nama Persetujuan.

2. Click on field
Approver to
select Approver
Name.

- Klik pada tombol "SIMPAN".

3) How To Add User
- Klik Tambah Pengguna Baru. Kotak dialog "Informasi Pengguna" akan muncul.
-
Tittle CMS-Caramel Administration
Version 1.0
Doc Number 2018.02.CMS.14.Caramel Administration.01

1. Click on Add New

User.

- Pilih Organisasi. Kotak dialog "Organisasi" akan muncul. Kemudian pilih organisasi.

2. Select Unit
& User Name

3. Select
department.
Optional: Tick
on Urgent
Case Role

- Pilih Departemen. Kotak dialog "Departemen" akan muncul. Kemudian pilih

departemen.
- Klik pada tombol "SIMPAN".

4) How To Manage Quota

- Klik pada bidang Bulan. Kotak dialog "Bulan" akan muncul. Kemudian pilih satu bulan.

1. Select
Month

2. Select
Quota Group

- Klik pada bidang Kuota Kelompok.

- Kotak dialog "Kuota Grup" akan muncul. Kemudian pilih kuota grup.
Tittle CMS-Caramel Administration
Version 1.0
Doc Number 2018.02.CMS.14.Caramel Administration.01

3. Enter quota
plan here.

- Tabel "Manajemen Kuota" akan muncul.

- Masukkan rencana kuota di kolom Plan.
- Klik Simpan.

5) How To Config Workflow

- Klik di bidang Jenis Arus. Kotak dialog "Jenis Arus" akan muncul. Kemudian pilih jenis
aliran.
Tittle CMS-Caramel Administration
Version 1.0
Doc Number 2018.02.CMS.14.Caramel Administration.01

- Alur kerja formulir akan muncul.

- Masukkan Lead Time.

Tittle CMS-Caramel Administration
Version 1.0
Doc Number 2018.02.CMS.14.Caramel Administration.01

- Klik pada Langkah 1.

- Kotak dialog "Approver" akan muncul. Kemudian pilih Approver.
- Opsional: Tambahkan Langkah Baru
- Klik Simpan.

5. Escalation Flow
Problem Eskalasi Contact
Caramel not Open Ari 62 811-1337-336
I Kadek Aditya
Caramel problem GUI apps Cahaya Putra 62 811-1164-322